BigCommerce Overview

BigCommerce offers ecommerce solutions with open-platform flexibility and extensibility. It is becoming the industry's most versatile solution; request a demo today!

Use Cases

Customers recommend Products & Pricelist Management, Helpdesk Management, Social Media Management, as the business use cases that they have been most satisfied with while using BigCommerce.

Other use cases:

  • Communication Management
  • Advertisement
  • Engagement Management
  • Promotion Management
  • Content Management
  • Order Management
  • Training & Onboarding
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using BigCommerce.

Other priorities:

  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve ROI
  • Grow Market Share
  • Launch New Products
  • Improve Brand Engagement
  • Improve Efficiency
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Establish Thought Leadership
  • Improve Consistency
  • Manage Risk
  • Improve Visibility
  • Increase Average Basket Value
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BigCommerce Use-Cases and Business Priorities: Customer Satisfaction Data

BigCommerce works with different mediums / channels such as Chat. Promotions. Social Media etc.

BigCommerce's features include Templates, SEO, Widgets, etc. and BigCommerce support capabilities include Chat Support, Phone Support, AI Powered, etc. also BigCommerce analytics capabilities include Analytics, and Custom Reports.

Reviews

"We now have this foundational, yet versatile platform, where we do not have to find all these other partners each time we want to do something new. BigCommerce has done the work for us vetting hundreds of apps that allow us to pick and choose what w...e want and have the confidence of knowing it will work with the platform." - Josie Natori

BigCommerce, ShippingEasy, Shippo, Skubana, ShipStation, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for BigCommerce

Top Industries

  • Retail
  • Manufacturing
  • Apparel & Fashion

Popular in

  • Small Business
  • Mid Market
  • Enterprise

BigCommerce is popular in Retail, Manufacturing, and Apparel & Fashion and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on BigCommerce Use Cases

What solutions does BigCommerce provide for Products & Pricelist Management?

How can BigCommerce optimize your Helpdesk Management Workflow?

How can BigCommerce optimize your Social Media Management Workflow?

Why is BigCommerce the best choice for Communication Management?

76+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well BigCommerce solved their E-Commerce Platform needs. Cuspera uses 12164 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
BigCommerce testimonial

Josie Natori

Founder and CEO

Natori

We now have this foundational, yet versatile platform, where we do not have to find all these other partners each time we want to do something new. BigCommerce has done the work for us vetting hundreds of apps that allow us to pick and choose what we want and have the confidence of knowing it will ...work with the platform.

Testimonial By Josie Natori
BigCommerce testimonial

Caleb Harris

Sr. Vice President of Business Development

Ink Custom Tees

Look, we’re not trying to overstretch this side of our business, but you better believe we would be sunk if we did not have BigCommerce. The BigCommerce platform was exactly what we needed. Testimonial By Caleb Harris
BigCommerce testimonial

Mark Hopkins

Chief Information Officer

Skullcandy

We are really taking bets on social commerce, leveraging built-in BigCommerce integrations to serve product catalogs across social channels where orders start in the social channel, and seamlessly drop into BigCommerce’s control panel for streamlined fulfillment. Testimonial By Mark Hopkins
CUSTOMERS TESTIMONIALS
BigCommerce testimonial

Josie Natori

Founder and CEO

Natori

We now have this foundational, yet versatile platform, where we do not have to find all these other partners each time we want to do something new. BigCommerce has done the work for us vetting hundreds of apps that allow us to pick and choose what we want and have the confidence of knowing it will ...work with the platform.

Testimonial By Josie Natori
BigCommerce testimonial

Caleb Harris

Sr. Vice President of Business Development

Ink Custom Tees

Look, we’re not trying to overstretch this side of our business, but you better believe we would be sunk if we did not have BigCommerce. The BigCommerce platform was exactly what we needed. Testimonial By Caleb Harris
BigCommerce testimonial

Mark Hopkins

Chief Information Officer

Skullcandy

We are really taking bets on social commerce, leveraging built-in BigCommerce integrations to serve product catalogs across social channels where orders start in the social channel, and seamlessly drop into BigCommerce’s control panel for streamlined fulfillment. Testimonial By Mark Hopkins

Case Studies

Food & Beverages

CASE STUDY Beer Cartel

Beer Cartel achieved a 300% sales increase, 400% traffic growth, and a 650% boost in their email database using BigCommerce's scalable platform and integrated tools.

Apparel & Fashion

CASE STUDY Badgley Mischka

Badgley Mischka achieved a 61.21% revenue increase, 18.62% rise in conversion rate, and 31% growth in average order value using BigCommerce.

Retail

CASE STUDY Uplift Desk

Uplift Desk increased sales by 200% and website traffic by 100% in just 12 months by implementing BigCommerce.

Apparel & Fashion

CASE STUDY White Stuff

White Stuff, a UK-based fashion retailer, increased conversion rates by 15% and saw a 20% jump in average order value after implementing BigCommerce's platform.

Retail

CASE STUDY Chair King

Chair King, an online furniture retailer, saw a 300% increase in website conversion after implementing BigCommerce's platform and various marketing strategies.

Apparel & Fashion

CASE STUDY Woven Byrd

Woven Byrd, a small knitwear business, increased revenue by 300% and website traffic by 500% after migrating to BigCommerce.

Video

BigCommerce is enterprise ecommerce: simplified.

Video Thumbnail

Frequently Asked Questions(FAQ)

for BigCommerce

What is BigCommerce?

BigCommerce is an e-Commerce platform offering differentiated Commerce experiences without compromising security, stability or scalability and helping optimize for business growth. The platform can be used in industries such as Apparel & Fashion, Food & Beverage, Automotive and more.

The Storefront Design features include a Page Builder Visual editor with drag-and-drop facility for creating, launching and editing websites that can be optimized for mobile devices. The Storefront Conversion features support creation of discount and promotion content, without the need for scripting, integration with payment gateways and digital wallets and customizable SEO-friendly URLs.

The Headless Commerce module includes many features for supporting brands that are more editorial and content focused, such as connecting with WordPress through its pre-built plugin. The platform helps provide flexibility to sell where customers are shopping by supporting integration with large marketplaces such as Amazon, eBay and others, in addition to integrations with Facebook, Instagram and other social media sites.

The platform supports multiple currencies and the front-end can be localized for any language.

What is BigCommerce used for?

BigCommerce is a E-Commerce Platform Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Products & Pricelist Management, Helpdesk Management and Social Media Management .

What are the top features of BigCommerce?

Templates, SEO and Widgets are some of the top features of BigCommerce.

Who uses BigCommerce?

BigCommerce is used by Retail, Manufacturing and Apparel & Fashion among other industries.

What are BigCommerce alternatives?

ShippingEasy, Shippo, Skubana and ShipStation are popular alternatives for BigCommerce.

Where is BigCommerce located?

BigCommerce is headquartered at 685 Market Street, 3rd Floor, San Francisco, California 94105, US.
lightning

Peers used BigCommerce for products & pricelist management and helpdesk management

BigCommerce Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (17)
Analytics

4.17/5 ★

Read Reviews (343)
Custom Reports

3.51/5 ★

Read Reviews (1881)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (17)
Analytics

4.17/5 ★

Read Reviews (343)
Custom Reports

3.51/5 ★

Read Reviews (1881)

Software Failure Risk Guidance

?

for BigCommerce

Overall Risk Meter

Low Medium High

Top Failure Risks for BigCommerce

BigCommerce Pty. Ltd News

Financial

BigCommerce Announces First Quarter 2025 Financial Results

BigCommerce announced its fourth quarter and fiscal year 2024 financial results. The company also provided guidance for the first quarter and full year 2025. The report highlights key financial metrics, revenue growth, and strategic initiatives in the ecommerce software sector.

Customer

Moore & Giles Launches New Multi-Site Ecommerce Platform on BigCommerce - Furniture World Magazine

Moore & Giles launched new direct-to-consumer and wholesale ecommerce sites using BigCommerces open SaaS platform. Built on the Stencil framework with Zaelab, the multi-site solution enhances customer engagement and operational agility for both retail and trade channels. The scalable BigCommerce infrastructure supports targeted marketing and merchandising strategies for Moore & Giles.

Financial

BigCommerce Announces First Quarter 2025 Financial Results

BigCommerce has released its financial results for the first quarter of 2025. The announcement provides key insights into the companys recent performance and growth in the ecommerce technology sector.

Partnership

BigCommerce Merchants Gain AI Superpowers Delivered by Digital Workers: Vortex IQ Becomes Elite Partner After Microsoft GenAI Accelerator Success, Launches Ecommerce Agentic Hub

BigCommerce has named Vortex IQ as an Elite Technology Partner, expanding access to Vortex IQs Agentic AI platform for BigCommerce merchants. This partnership brings advanced AI-powered automation and digital worker capabilities to BigCommerces ecommerce platform, aiming to drive merchant growth and operational efficiency.

BigCommerce Pty. Ltd Profile

Company Name

BigCommerce Pty. Ltd

HQ Location

685 Market Street, 3rd Floor, San Francisco, California 94105, US

Employees

251-500

Social

Financials

SERIES F