Bitrix24 Overview

Bitrix24 provides dozens of free tools for client management, tasks, projects, and customer support. Internal communications and e-commerce are also supported on this single platform.

Use Cases

Customers recommend Collaboration, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Bitrix24.

Other use cases:

  • Engagement Management
  • Contact List Management
  • Sales Document Management
  • Content Management
  • Campaign Management
  • Call Recording
  • Meeting Management
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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Bitrix24.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Efficiency
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Manage Risk
  • Scale Best Practices
  • Improve Stakeholder Relations
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Bitrix24 Use-Cases and Business Priorities: Customer Satisfaction Data

Bitrix24 works with different mediums / channels such as Offline. Video. E-Mail etc.

Bitrix24's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and Bitrix24 support capabilities include Chat Support, Email Support, Phone Support, etc. also Bitrix24 analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It is a good platform to maintain order in a company and monitor employees efficiently, its interface works correctly and what it uses daily to manage the workflow...." Peer review by Richard M, Marketing Positions

Bitrix24, Submittable, Miro, Simpplr, Talkspirit, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Bitrix24

Top Industries

  • Marketing and Advertising
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Bitrix24 is popular in Marketing And Advertising, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Bitrix24 Customer wins, Customer success stories, Case studies

How efficiently Does Bitrix24 manage your Collaboration?

What Are the key features of Bitrix24 for Communication Management?

What Are the key features of Bitrix24 for Workflow Management?

What Are the key features of Bitrix24 for Engagement Management?

How does Bitrix24 address your Contact List Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Bitrix24 solved their Collaboration and Productivity needs. Cuspera uses 3926 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Technology Mindz - Information Technology And Services

Bitrix24 helped an IT consulting company in India manage sales, clients, and projects in one place. The company used CRM, sales management, and collaboration tools to improve workflow. They benefited... from omnichannel communication, automation, and analytics features. Bitrix24 made it easier for the team to track tasks, manage leads, and work together. The solution supported mobile access and integrated with popular platforms. The company saw better organization and efficiency.

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Mobilblitz - Retail

Mobilblitz connected 40 branches and one online store using Bitrix24. They used CRM, sales management, and omnichannel communication tools. The platform helped manage leads, deals, and sales team col...laboration. Mobilblitz improved sales enablement and analytics. They streamlined operations and enhanced customer experience across all locations.

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Addiction Family Support (DrugFAM) - Non Profit Organization Management

Chris Kemble uses Bitrix24 to manage the administrative and reporting functions of a charity. The platform helps with CRM, sales management, and contact center tasks. It supports collaboration and au...tomates workflows. Bitrix24 makes it easier to handle charity operations and reporting. Chris Kemble benefits from streamlined processes and improved efficiency.

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HYPOFACT - Financial Services

Bitrix24 helped a German financial and consulting services company manage sales and clients with its all-in-one CRM platform. The company used features like sales management, omnichannel communicatio...ns, and sales team collaboration. They also benefited from analytics, mobile CRM, and workflow automation. Bitrix24 improved their productivity and streamlined business processes.

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an NGO from Zambia - Non Profit Organization Management

Bitrix24 replaced Hubspot for an NGO from Zambia. The NGO needed a better way to manage sales, clients, and communications. Bitrix24 provided CRM, sales management, and omnichannel contact center too...ls. The NGO used features like task management, project planning, and automation. The switch helped the NGO work more efficiently and improve team collaboration.

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a training center - Professional Training & Coaching

Bitrix24 helped a training center serve up to 5 times more clients. The center used Bitrix24 to manage sales, clients, and communication. The platform provided CRM, sales management, and collaboratio...n tools. As a result, the training center increased its client capacity by up to 5 times.

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Bitrix24 CoPilot

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Frequently Asked Questions(FAQ)

for Bitrix24

What is Bitrix24?

Bitrix24 is a collaboration software with complete tools for management, collaboration, and communication for small businesses. It is a united work space that handles many aspects of daily operations and tasks. It helps to improve internal communications, increase sales and revenue and acquire customers.

Bitrix24 is a free collaboration tool that helps to plan and execute the projects on time with a low-cost CRM packed with client management, customer support, and marketing automation features. It helps to communicate with the clients in real-time via live chat, email, phone, social network, or messenger. It also creates free sites, landing pages, and online stores that are automatically integrated with the free CRM and marketing automation tools.

Some of its features are secure document management, advanced project planning, resource management, and progress tracking, sales funnel automation, customer engagement tools for Facebook, Messenger, Instagram, Skype, Telegram, Viber, and other popular messengers and social networks, and much more.

What is Bitrix24 used for?

Bitrix24 is a Collaboration and Productivity Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Communication Management and Workflow Management .

What are the top features of Bitrix24?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of Bitrix24.

Who uses Bitrix24?

Bitrix24 is used by Marketing And Advertising, Computer Software and Information Technology And Services among other industries.

What are Bitrix24 alternatives?

Submittable, Miro, Simpplr and Talkspirit are popular alternatives for Bitrix24.

Where is Bitrix24 located?

Bitrix24 is headquartered at 901 N. Pitt St, Suite 325, Alexandria, Virginia US.
lightning

Peers used Bitrix24 for collaboration and communication management

Bitrix24 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.45/5 ★

Read Reviews (48)
Custom Reports

4.08/5 ★

Read Reviews (449)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.45/5 ★

Read Reviews (48)
Custom Reports

4.08/5 ★

Read Reviews (449)

Software Failure Risk Guidance

?

for Bitrix24

Overall Risk Meter

Low Medium High

Top Failure Risks for Bitrix24

Bitrix24 News

Product

Never Miss a Client Again: Automate Appointments 24/7 with Bitrix24 Online Booking

Bitrix24 introduces an online booking feature that automates appointment scheduling 24/7. This tool allows businesses to capture leads, sync CRM data, and send confirmations automatically, reducing manual work and no-shows. It integrates seamlessly with CRM systems and supports various communication channels, enhancing efficiency and revenue for businesses reliant on appointments.

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Product

Bitrix24 Collab: Seamless Collaboration for Teams, Clients, and Partners

Bitrix24 has launched Bitrix24 Collab, a new feature that enhances collaboration by integrating communication, tasks, files, and video calls into a single workspace. It allows seamless interaction with clients, freelancers, and external partners, offering controlled access and mobile optimization. Bitrix24 Collab is available on all major plans, providing a unified digital workspace for efficient teamwork.

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Product

Bitrix24 AI CRM Automates Repeat Sales and Keeps Customers Coming Back

Bitrix24 has launched an AI-powered CRM feature that automates repeat sales by predicting customer buying patterns and scheduling timely engagements. This tool helps businesses maintain customer relationships and boost sales by offering personalized, AI-driven suggestions through Bitrix24 CoPilot. The CRM's analytics track performance, allowing teams to optimize strategies and focus on customer engagement.

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Product

Achieve Sprint Goals Efficiently with Bitrix24 Scrum Automation

Bitrix24 has introduced Scrum Automation to enhance agile project management. This tool streamlines workflows, automates routine tasks, and provides real-time progress tracking. It aims to improve team productivity by simplifying sprint planning and offering reliable reporting. The automation handles updates and deadlines, allowing teams to focus on achieving sprint goals efficiently.

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Bitrix24 Profile

Company Name

Bitrix24

Company Website

https://www.bitrix24.com/

HQ Location

901 N. Pitt St, Suite 325, Alexandria, Virginia US

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE