CallTrackingMetrics Overview

CallTrackingMetrics addresses the challenge of accurately attributing marketing leads and optimizing strategies through its call tracking capabilities. The software provides detailed conversation analytics, enabling businesses to gain valuable insights into customer motivations. By leveraging AI-driven data, it helps organizations make informed, data-backed decisions rather than relying on guesswork. The platform also facilitates workflow automation, accelerating the sales pipeline and enhancing overall efficiency. Global organizations utilize CallTrackingMetrics to ensure they don't lose clients due to incomplete data, thereby improving their tech stack and decision-making processes. Recognized as conversation intelligence champions, the solution is integral for businesses aiming to drive revenue through precise lead attribution and comprehensive marketing insights.

Use Cases

Customers recommend Communication Management, Sales Call Management, Advertisement, as the business use cases that they have been most satisfied with while using CallTrackingMetrics.

Other use cases:

  • Campaign Management
  • Helpdesk Management
  • Lead Tracking
  • Generation Of New Leads
  • Channel Marketing
  • Engagement Management
  • Contact List Management
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Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using CallTrackingMetrics.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve Efficiency
  • Grow Market Share
  • Improve Internal Communications
  • Establish Thought Leadership
  • Launch New Products
  • Improve Brand Engagement
See all business priorities See less business priorities

CallTrackingMetrics Use-Cases and Business Priorities: Customer Satisfaction Data

CallTrackingMetrics works with different mediums / channels such as Phone Calls.

CallTrackingMetrics's features include Recording, SEM, Dashboard, etc. and CallTrackingMetrics support capabilities include Phone Support, AI Powered, 24/7 Support, etc. also CallTrackingMetrics analytics capabilities include Analytics, and Custom Reports.

Reviews

"CTM has quickly become the backbone of my marketing and reporting efforts." - Conscious Health Connections

CallTrackingMetrics, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CallTrackingMetrics enables the tracking and attribution of online and offline leads. Comprehensive data is provided to support confident marketing decisions.

Popular Business Setting

for CallTrackingMetrics

Top Industries

  • Marketing and Advertising
  • Construction
  • Entertainment

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CallTrackingMetrics is popular in Marketing And Advertising, Construction, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on CallTrackingMetrics Use Cases

What makes CallTrackingMetrics ideal for Communication Management?

How efficiently Does CallTrackingMetrics manage your Sales Call Management?

How efficiently Does CallTrackingMetrics manage your Campaign Management?

What solutions does CallTrackingMetrics provide for Helpdesk Management?

60+ more Business Use Cases

16 buyers and buying teams have used Cuspera to assess how well CallTrackingMetrics solved their Other Demand Generation needs. Cuspera uses 5665 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
CallTrackingMetrics testimonial

Conscious Health Connections

CTM has quickly become the backbone of my marketing and reporting efforts. Testimonial By Conscious Health Connections
CallTrackingMetrics testimonial

Crystal Cruises

CTM has a strong vision for the future and what the full platform can do for your business, especially when it comes to integrating with other platforms you’re using. The best part is it comes at a fraction of the cost of our previous vendor. Testimonial By Crystal Cruises
CallTrackingMetrics testimonial

Pulte Group

CallTrackingMetrics is easy to use, a good value, and allows for tremendous flexibility in logic. Testimonial By Pulte Group
CUSTOMERS TESTIMONIALS
CallTrackingMetrics testimonial

Conscious Health Connections

CTM has quickly become the backbone of my marketing and reporting efforts. Testimonial By Conscious Health Connections
CallTrackingMetrics testimonial

Crystal Cruises

CTM has a strong vision for the future and what the full platform can do for your business, especially when it comes to integrating with other platforms you’re using. The best part is it comes at a fraction of the cost of our previous vendor. Testimonial By Crystal Cruises
CallTrackingMetrics testimonial

Pulte Group

CallTrackingMetrics is easy to use, a good value, and allows for tremendous flexibility in logic. Testimonial By Pulte Group

Case Studies

Financial Services

Case Study 10xfive

Learn How 10xfive Increased Their Call Center Answer Rate by 20%

Entertainment

Case Study Dolphin Safari

Learn How Captain Dave’s Dolphin Safari Uses CallTrackingMetrics to Refine Their Ad Spend and Empower Their Agents

Health, Wellness and Fitness

CASE STUDY Lice Clinics of America

Lice Clinics of America improved customer connections using texting automation.

Hospital & Health Care

Case Study Griswold Home Care

Learn How CallTrackingMetrics Helps Griswold Home Care Expand their Franchise Network

Marketing and Advertising

Case Study Coalmarch

Learn How CallTrackingMetrics Supports This Agency’s Closed-Loop Marketing Efforts

Marketing and Advertising

CASE STUDY 10Xfive

10Xfive increased their call center answer rate by 20% using CallTrackingMetrics.

Video

New Plans: Agent App Updates: and Zoom | CallTrackingMetrics Release Notes February 2024

Video Thumbnail

Frequently Asked Questions(FAQ)

for CallTrackingMetrics

What is CallTrackingMetrics?

CallTrackingMetrics is an all-in-one call tracking and contact center platform that provides call tracking tools and analysis to organizations. It helps to improve ROI and acquire customers.

It helps to drive sales and delivery service from anywhere with the cloud-based call tracking and contact center platform. It provides custom solutions for tracking and routing calls, texts, form fills, and chats.

CallTrackingMetrics platform includes features like call tracking, call automation, analytics, unified communications, and many more.

What is CallTrackingMetrics used for?

CallTrackingMetrics is a Other Demand Generation Software mainly used by its customers to Improve ROI and Acquire Customers by Communication Management, Sales Call Management and Advertisement .

What are the top features of CallTrackingMetrics?

Recording, SEM and Dashboard are some of the top features of CallTrackingMetrics.

Who uses CallTrackingMetrics?

CallTrackingMetrics is used by Marketing And Advertising, Construction and Entertainment among other industries.

What are CallTrackingMetrics alternatives?

Whatconverts, Ringba, OptiMonk and Convertful are popular alternatives for CallTrackingMetrics.

Where is CallTrackingMetrics located?

CallTrackingMetrics is headquartered at 877 Baltimore Annapolis Blvd STE 207, Severna Park, MD 21146.
lightning

Peers used CallTrackingMetrics for communication management and sales call management

CallTrackingMetrics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.27/5 ★

Read Reviews (20)
Analytics

4.73/5 ★

Read Reviews (282)
Custom Reports

4.11/5 ★

Read Reviews (585)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.27/5 ★

Read Reviews (20)
Analytics

4.73/5 ★

Read Reviews (282)
Custom Reports

4.11/5 ★

Read Reviews (585)

Software Failure Risk Guidance

?

for CallTrackingMetrics

Overall Risk Meter

Low Medium High

Top Failure Risks for CallTrackingMetrics

CallTrackingMetrics, LLC News

Awards

CallTrackingMetrics Named to Inc.'s 2025 Best Workplaces List for Fifth Year in a Row - Longview News-Journal

CallTrackingMetrics has been recognized on Inc.'s 2025 Best Workplaces list for the fifth consecutive year, highlighting its sustained commitment to employee engagement and company culture in the conversation analytics software sector.

Partnership

WSI Partners with CallTrackingMetrics to Elevate Data-Driven Marketing Strategies [EINPresswire Repost]

WSI has partnered with CallTrackingMetrics to enhance data-driven marketing strategies, as reported by EINPresswire and shared on the CallTrackingMetrics blog.

Executive

CallTrackingMetrics Welcomes Chris Lafferty as New Vice President of Product and Customer Experience [PRNewswire Repost]

CallTrackingMetrics has appointed Chris Lafferty as the new Vice President of Product and Customer Experience, as announced on their blog.

Product

Supercharge Your Google Ads Performance with CallTrackingMetrics Enhanced Conversions Update

CallTrackingMetrics now supports Google Ads' enhanced conversions, improving lead tracking by matching first-party data with Google's user data.

CallTrackingMetrics, LLC Profile

Company Name

CallTrackingMetrics, LLC

Company Website

//calltrackingmetrics.com

Year Founded

2009

HQ Location

877 Baltimore Annapolis Blvd STE 207, Severna Park, MD 21146

Employees

11-50

Social

Financials

PRIVATE