Customer stories

Product Business Settings

Chatmeter Platform is popular in Restaurants, Internet, and Retail industries and is widely used by Mid Market, Enterprise, and Small Business.

Chatmeter Platform Product Overview

Chatmeter addresses the challenge of managing brand reputation across multiple locations with its AI-powered solutions. By leveraging advanced brand intelligence, it enables businesses to gain deep insights into customer preferences and feedback. This platform is particularly effective for multi-location businesses, offering tools that streamline the process of gathering and analyzing customer reviews. Chatmeter's Pulse AI technology plays a pivotal role in transforming reputation management, providing actionable insights that can lead to increased revenue with less effort. Its focus on understanding customer needs helps businesses tailor their strategies effectively, ensuring a more personalized and impactful customer engagement.

How satisfied the customers are with Chatmeter Platform use-cases

Reviews

"Chatmeter has been instrumental in simplifying our reputation management efforts. The streamlined, easy to use interface and notification immediacy have helped us get better at managing social media, maps listings, and review sites for our 20 locati...ons. We look forward to continuing to work with Chatmeter." - Colin Jeffries
"Chatmeter gives us the unique ability to isolate which metrics should be used to score a restaurant location and compare locations to each other – apples to apples." - Dylan Schmer

Chatmeter Platform Customer Insights, Testimonials and Case Studies

What makes Chatmeter Platform ideal for Social Media Management?

Why is Chatmeter Platform the best choice for Rating And Review Management?

What Are the key features of Chatmeter Platform for Reputation Management?

What Are the key features of Chatmeter Platform for Engagement Management?

What makes Chatmeter Platform ideal for Communication Management?

What is Chatmeter Platform?

Chatmeter a location expert is an all-in-one SEO management software that helps multi-location brands and agencies stay in control of every location. It helps to acquire customers and improve digital and social presence.

Chatmeter offers review management, listing management, local SEO management, and many more online reputation management features for chains and agencies all from one easy to use dashboard. It helps in real-time monitoring of all reviews, social media pages, and making listings easy to take action where most required.

Chatmeter features include enterprise-level reporting and analytics, improve local brand visibility score, intuitively read, analyze, and report on millions of customer reviews about the brand, a systematic approach to keeping local listings accurate and more.

What is Chatmeter Platform used for?

Chatmeter Platform is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Social Media Management, Rating And Review Management and Reputation Management .

What are the top features of Chatmeter Platform?

SEO, Dashboard and Alerts: popups & Notifications are some of the top features of Chatmeter Platform.

Who uses Chatmeter Platform?

Chatmeter Platform is used by Restaurants, Internet and Retail among other industries.

What are Chatmeter Platform alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Chatmeter Platform.

Where is Chatmeter Platform located?

Chatmeter Platform is headquartered at 225 Broadway, Suite 1700, San Diego, CA 92101, US.

11 buyers and buying teams have used Cuspera to assess how well Chatmeter Platform solved their Reviews and Reputation needs. Cuspera uses 1970 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

CUSTOMERS TESTIMONIALS
Chatmeter Platform testimonial

Colin Jeffries

Marketing Director

Brightview

Chatmeter has been instrumental in simplifying our reputation management efforts. The streamlined, easy to use interface and notification immediacy have helped us get better at managing social media, maps listings, and review sites for our 20 locations. We look forward to continuing to work with Ch...atmeter.

Testimonial By Colin Jeffries
Chatmeter Platform testimonial

Dylan Schmer

Digital Marketing Manager

Duffy’s

Chatmeter gives us the unique ability to isolate which metrics should be used to score a restaurant location and compare locations to each other – apples to apples. Testimonial By Dylan Schmer
Chatmeter Platform testimonial

Mary Perkins

Digital Media Associate

Brookshire Brothers

Working with the Chatmeter team has been the best benefit above all. The account reps have taken a genuine interest in helping Brookshire Brothers improve and grow, and they’re always quick to help however they can. I work with quite a few vendors, and they 100% take the cake. Testimonial By Mary Perkins
CUSTOMERS TESTIMONIALS
Chatmeter Platform testimonial

Colin Jeffries

Marketing Director

Brightview

Chatmeter has been instrumental in simplifying our reputation management efforts. The streamlined, easy to use interface and notification immediacy have helped us get better at managing social media, maps listings, and review sites for our 20 locations. We look forward to continuing to work with Ch...atmeter.

Testimonial By Colin Jeffries
Chatmeter Platform testimonial

Dylan Schmer

Digital Marketing Manager

Duffy’s

Chatmeter gives us the unique ability to isolate which metrics should be used to score a restaurant location and compare locations to each other – apples to apples. Testimonial By Dylan Schmer
Chatmeter Platform testimonial

Mary Perkins

Digital Media Associate

Brookshire Brothers

Working with the Chatmeter team has been the best benefit above all. The account reps have taken a genuine interest in helping Brookshire Brothers improve and grow, and they’re always quick to help however they can. I work with quite a few vendors, and they 100% take the cake. Testimonial By Mary Perkins

Northland Properties - Hospitality

Chatmeter helps Northland Properties manage guest feedback across 250+ locations. The team struggled to spot trends and respond quickly to reviews. With Chatmeter's AI and Pulse Ai: Signals, they now... find key themes fast and improve guest engagement. The dashboard is easy to use and offers strong analytics. Northland Properties achieved an 85% response rate and a 4.5 average rating.

Read on →

Northland Properties - Hospitality

Chatmeter helps Northland Properties manage guest feedback across 250+ locations. The team struggled to spot trends and respond quickly to reviews. With Chatmeter's AI and Pulse Ai: Signals, they now... find major themes fast and improve guest engagement. They use analytics to answer key questions and boost their NPS score. Northland Properties now has an 85% response rate and a 4.5 average rating.

Read on →

Rise Brands - Entertainment - Medium

Chatmeter helped Rise Brands manage online listings and reviews as they expanded locations. The platform improved operational efficiency and gave full visibility from local managers to executives. Ov...er three years, Rise Brands gained 5,367 new 5-star reviews. Their average star rating reached 4.5, with 87.8% of reviews being positive. Chatmeter's reputation management tools boosted local search rankings and online visibility.

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A&W - Restaurants

Chatmeter helped A&W improve its online reputation and customer experience. A&W used Chatmeter to manage local business listings and review management. After four months, A&W saw a 12% increase in Pa...ge-1 appearances on Yelp and a 15% increase on Google. Click-to-call actions on Google rose by 13%. A&W now uses Chatmeter data to help decide on new franchise locations.

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Driven Brands - Automotive

Chatmeter helped Driven Brands improve local search rankings for 11 brands. The company moved from #16.7 to #4.1 for top non-branded “near me” keywords. Impressions doubled to over 22.1 million in on...e year. Driven Brands achieved a 94% response rate on 50,000 reviews per month. The solution supported over 5,000 locations and increased keyword positions by 12.6 in 3 months.

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Pawn America - Retail - Medium

Chatmeter helped Pawn America boost its online reputation. The retail chain used Chatmeter’s review management solution to increase customer engagement and improve star ratings. In one year, Pawn Ame...rica saw an 8,458% increase in 5-star reviews and a 1,906% rise in total reviews. Google search ranking visibility improved by 58.8%. The company enhanced customer experience and brand trust across its 17 locations.

Read on →

Chatmeter Testimonial: Hospitality Restaurant Group

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Peers used Chatmeter Platform for social media management and rating and review management

Chatmeter Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.12/5

Read Reviews (11)
Analytics

4.13/5

Read Reviews (179)
Custom Reports

4.11/5

Read Reviews (321)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.12/5

Read Reviews (11)
Analytics

4.13/5

Read Reviews (179)
Custom Reports

4.11/5

Read Reviews (321)

Software Failure Risk Guidance

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for Chatmeter Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Chatmeter Platform

Chatmeter, Inc. News

M&A
 

Chatmeter Acquired by Colorado-based Alchemer - San Diego Business Journal

Chatmeter Acquired by Colorado-based Alchemer - San Diego Business Journal

M&A
 

Alchemer Acquires Chatmeter to Unify Customer Feedback Intelligence - Chatmeter | AI-Powered Reputation Management

Alchemer has acquired Chatmeter to enhance its customer feedback intelligence platform. This acquisition integrates Chatmeter's AI-powered reputation insights with Alchemer's direct feedback capabilities, offering a unified view of customer experiences. The combined platform aims to deliver faster, actionable insights for multi-location businesses, improving customer relationships and driving growth.

Product
 

Chatmeter integrates with Uber Eats, DoorDash and GrubHub to enhance multi-location restaurant customer intelligence - Chatmeter | AI-Powered Reputation Management

Chatmeter has integrated with Uber Eats, DoorDash, and GrubHub to enhance customer intelligence for multi-location restaurants. This integration allows restaurants to analyze and respond to delivery reviews within Chatmeter's AI-powered platform, Pulse Ai. The platform provides insights into customer experiences across various channels, helping brands manage reputation risks and improve customer satisfaction.

Product
 

Chatmeter Unveils the Future of Reputation Management with Launch of Pulse AI: Signals - Chatmeter | AI-Powered Reputation Management

Chatmeter has launched Pulse AI: Signals, a new AI-powered tool for reputation management, offering real-time insights from customer feedback for multi-location businesses. This tool uses generative AI to analyze reviews, social media, and surveys, enabling businesses to make informed decisions and improve customer experience. Signals is available to Chatmeter customers with the Performance and Intelligence bundles.

Chatmeter, Inc. Profile

Company Name

Chatmeter, Inc.

Company Website

https://www.chatmeter.com

HQ Location

225 Broadway, Suite 1700, San Diego, CA 92101, US

Employees

51-100

Social

Financials

SERIES A