Chatmeter Platform Overview

Chatmeter addresses the challenge of managing brand reputation across multiple locations with its AI-powered solutions. By leveraging advanced brand intelligence, it enables businesses to gain deep insights into customer preferences and feedback. This platform is particularly effective for multi-location businesses, offering tools that streamline the process of gathering and analyzing customer reviews. Chatmeter's Pulse AI technology plays a pivotal role in transforming reputation management, providing actionable insights that can lead to increased revenue with less effort. Its focus on understanding customer needs helps businesses tailor their strategies effectively, ensuring a more personalized and impactful customer engagement.

Use Cases

Customers recommend Social Media Management, Rating And Review Management, Reputation Management, as the business use cases that they have been most satisfied with while using Chatmeter Platform.

Other use cases:

  • Engagement Management
  • Communication Management
  • Competitive Intelligence
  • Workflow Management
  • Customer Feedback Management
  • Products & Pricelist Management
  • Content Publishing
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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Chatmeter Platform.

Other priorities:

  • Build Brand Awareness
  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve Visibility
  • Improve Consistency
  • Increase Customer Life Time Value
  • Grow Market Share
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Chatmeter Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Chatmeter Platform works with different mediums / channels such as Social Media. Offline. and On Premises.

Chatmeter Platform's features include SEO, Dashboard, Alerts: Popups & Notifications, etc. and Chatmeter Platform support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Chatmeter Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"Working with the Chatmeter team has been the best benefit above all. The account reps have taken a genuine interest in helping Brookshire Brothers improve and grow, and they’re always quick to help however they can. I work with quite a few vendors, ...and they 100% take the cake." - Mary Perkins

Chatmeter Platform, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Chatmeter-platform enhances customer engagement through AI-driven brand intelligence. Reputation management solutions are transformed for better connectivity with customers.

Popular Business Setting

for Chatmeter Platform

Top Industries

  • Restaurants
  • Internet
  • Retail

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Chatmeter Platform is popular in Restaurants, Internet, and Retail and is widely used by Mid Market, Enterprise, and Small Business.

Chatmeter Platform Customer wins, Customer success stories, Case studies

How does Chatmeter Platform facilitate Social Media Management?

What Are the key features of Chatmeter Platform for Rating And Review Management?

How efficiently Does Chatmeter Platform manage your Reputation Management?

How can Chatmeter Platform optimize your Engagement Management Workflow?

What benefits does Chatmeter Platform offer for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Chatmeter Platform solved their Reviews and Reputation needs. Cuspera uses 1970 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

CUSTOMERS TESTIMONIALS
Chatmeter Platform testimonial

Mary Perkins

Digital Media Associate

Brookshire Brothers
Working with the Chatmeter team has been the best benefit above all. The account reps have taken a genuine interest in helping Brookshire Brothers improve and grow, and they’re always quick to help however they can. I work with quite a few vendors, and they 100% take the cake. Testimonial By Mary Perkins
Chatmeter Platform testimonial

Dan Kealey

Director of Marketing & New Business Development

Pawn America
I could not be happier with Chatmeter. It has been made a world of difference for us and we are now 100% on top of our reviews and reputation and reaping the benefits in hundreds of more reviews. Testimonial By Dan Kealey
Chatmeter Platform testimonial

A&W
We have been using Chatmeter at a higher level. Whenever a franchisee wants to open a new location we look at Chatmeter reviews, participation on the platform, and whether the store managers are trained on Chatmeter. This is part of our scorecard that determines whether they can open a new location. Testimonial By A&W
CUSTOMERS TESTIMONIALS
Chatmeter Platform testimonial

Mary Perkins

Digital Media Associate

Brookshire Brothers
Working with the Chatmeter team has been the best benefit above all. The account reps have taken a genuine interest in helping Brookshire Brothers improve and grow, and they’re always quick to help however they can. I work with quite a few vendors, and they 100% take the cake. Testimonial By Mary Perkins
Chatmeter Platform testimonial

Dan Kealey

Director of Marketing & New Business Development

Pawn America
I could not be happier with Chatmeter. It has been made a world of difference for us and we are now 100% on top of our reviews and reputation and reaping the benefits in hundreds of more reviews. Testimonial By Dan Kealey
Chatmeter Platform testimonial

A&W
We have been using Chatmeter at a higher level. Whenever a franchisee wants to open a new location we look at Chatmeter reviews, participation on the platform, and whether the store managers are trained on Chatmeter. This is part of our scorecard that determines whether they can open a new location. Testimonial By A&W

A&W - Restaurants

Chatmeter helped A&W improve its online reputation and customer experience. A&W used Chatmeter to manage local business listings and review management. After four months, A&W saw a 12% increase in Pa...ge-1 appearances on Yelp and a 15% increase on Google. Click-to-call actions on Google rose by 13%. A&W now uses Chatmeter data to help decide on new franchise locations.

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Classic Collision - Automotive

Chatmeter helped Classic Collision improve customer engagement online. The team used Chatmeter to set up a process to respond to every review. They escalated issues and resolved customer complaints q...uickly. The brand marketing manager said Chatmeter's team is proactive and responsive. This made it easier for Classic Collision to show care and support to customers before they visit in person.

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MR MIKES Steakhouse Casual - Restaurants

Chatmeter helped MR MIKES Steakhouse Casual manage its online reputation across 46 locations. MR MIKES needed a better way to handle customer feedback and online listings as it grew. Chatmeter provid...ed a single dashboard for managing reviews, social media, and customer sentiment. The platform was easy to use and quick to roll out. MR MIKES achieved 96% listings accuracy, a 76% review response rate, and over 84% positive reviews.

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Mister Transmission - Automotive

Chatmeter helped Mister Transmission improve its online presence and social media for over 55 locations. The company needed to boost local search rankings and connect with customers online after shif...ting away from radio ads during the pandemic. Using Chatmeter, Mister Transmission managed social posts for all locations with one click. In 2022, they saw a 40% increase in clicks to driving directions, a 39% increase in Google Post views, and a 25% increase in clicks to call.

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CareVet - Health, Wellness And Fitness

Chatmeter helped CareVet, a network of 175 veterinary hospitals, manage its online reputation. CareVet needed a way to respond to customer feedback quickly and efficiently. Chatmeter's platform and g...enerative AI tools let CareVet personalize review responses and save time. CareVet achieved a 34% review response rate, a 4.6 overall star rating, and an 11% increase in direct searches.

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Classic Collision - Automotive

Chatmeter helped Classic Collision improve customer engagement online. The team used Chatmeter to set up a process to respond to every review. They escalated and resolved customer complaints quickly.... The brand marketing manager said Chatmeter's team is proactive and responsive. This made Classic Collision show care to customers before they even visit in person.

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Chatmeter Testimonial: Hospitality Restaurant Group

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Frequently Asked Questions(FAQ)

for Chatmeter Platform

What is Chatmeter Platform?

Chatmeter a location expert is an all-in-one SEO management software that helps multi-location brands and agencies stay in control of every location. It helps to acquire customers and improve digital and social presence.

Chatmeter offers review management, listing management, local SEO management, and many more online reputation management features for chains and agencies all from one easy to use dashboard. It helps in real-time monitoring of all reviews, social media pages, and making listings easy to take action where most required.

Chatmeter features include enterprise-level reporting and analytics, improve local brand visibility score, intuitively read, analyze, and report on millions of customer reviews about the brand, a systematic approach to keeping local listings accurate and more.

What is Chatmeter Platform used for?

Chatmeter Platform is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Social Media Management, Rating And Review Management and Reputation Management .

What are the top features of Chatmeter Platform?

SEO, Dashboard and Alerts: popups & Notifications are some of the top features of Chatmeter Platform.

Who uses Chatmeter Platform?

Chatmeter Platform is used by Restaurants, Internet and Retail among other industries.

What are Chatmeter Platform alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Chatmeter Platform.

Where is Chatmeter Platform located?

Chatmeter Platform is headquartered at 225 Broadway, Suite 1700, San Diego, CA 92101, US.
lightning

Peers used Chatmeter Platform for social media management and rating and review management

Chatmeter Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.12/5 ★

Read Reviews (11)
Analytics

4.13/5 ★

Read Reviews (179)
Custom Reports

4.11/5 ★

Read Reviews (321)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.12/5 ★

Read Reviews (11)
Analytics

4.13/5 ★

Read Reviews (179)
Custom Reports

4.11/5 ★

Read Reviews (321)

Software Failure Risk Guidance

?

for Chatmeter Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Chatmeter Platform

Chatmeter, Inc. News

M&A

Chatmeter Acquired by Colorado-based Alchemer - San Diego Business Journal

Chatmeter Acquired by Colorado-based Alchemer - San Diego Business Journal

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M&A

Alchemer Acquires Chatmeter to Unify Customer Feedback Intelligence - Chatmeter | AI-Powered Reputation Management

Alchemer has acquired Chatmeter to enhance its customer feedback intelligence platform. This acquisition integrates Chatmeter's AI-powered reputation insights with Alchemer's direct feedback capabilities, offering a unified view of customer experiences. The combined platform aims to deliver faster, actionable insights for multi-location businesses, improving customer relationships and driving growth.

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Product

Chatmeter integrates with Uber Eats, DoorDash and GrubHub to enhance multi-location restaurant customer intelligence - Chatmeter | AI-Powered Reputation Management

Chatmeter has integrated with Uber Eats, DoorDash, and GrubHub to enhance customer intelligence for multi-location restaurants. This integration allows restaurants to analyze and respond to delivery reviews within Chatmeter's AI-powered platform, Pulse Ai. The platform provides insights into customer experiences across various channels, helping brands manage reputation risks and improve customer satisfaction.

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Product

Chatmeter Unveils the Future of Reputation Management with Launch of Pulse AI: Signals - Chatmeter | AI-Powered Reputation Management

Chatmeter has launched Pulse AI: Signals, a new AI-powered tool for reputation management, offering real-time insights from customer feedback for multi-location businesses. This tool uses generative AI to analyze reviews, social media, and surveys, enabling businesses to make informed decisions and improve customer experience. Signals is available to Chatmeter customers with the Performance and Intelligence bundles.

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Chatmeter, Inc. Profile

Company Name

Chatmeter, Inc.

Company Website

https://www.chatmeter.com

HQ Location

225 Broadway, Suite 1700, San Diego, CA 92101, US

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

SERIES A