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Chatmeter Platform: Use-Cases, Insights and Reviews | 2025 Cuspera

4.41 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(1970)

Local listing, review, and social media management for the multi-location brand and agency

AI Powered

Chatmeter Platform Overview

Chatmeter-platform enhances customer engagement through AI-driven brand intelligence. Reputation management solutions are transformed for better connectivity with customers.

Use Cases

Customers recommend Social Media Management, Rating And Review Management, Reputation Management, as the business use cases that they have been most satisfied with while using Chatmeter Platform.

Other use cases:

Engagement Management
Communication Management
Competitive Intelligence
Workflow Management
Customer Feedback Management
Products & Pricelist Management
Content Publishing

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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Chatmeter Platform.

Other priorities:

Build Brand Awareness
Increase Sales & Revenue
Enhance Customer Relationships
Scale Best Practices
Improve ROI
Enter New Markets Internationally Or Locally
Improve Brand Engagement
Improve Visibility
Improve Consistency
Increase Customer Life Time Value
Grow Market Share

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Chatmeter Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Chatmeter Platform works with different mediums / channels such as Social Media. Offline. and On Premises.

Chatmeter Platform's features include SEO, Dashboard, Alerts: Popups & Notifications, etc. and Chatmeter Platform support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Chatmeter Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"I could not be happier with Chatmeter. It has been made a world of difference for us and we are now 100% on top of our reviews and reputation and reaping the benefits in hundreds of more reviews." - Dan Kealey

Chatmeter Platform, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Chatmeter Platform

Top Industries

Restaurants
Internet
Retail

Popular in

Mid Market
Enterprise
Small Business

Chatmeter Platform is popular in Restaurants, Internet, and Retail and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Chatmeter Platform Use Cases

How efficiently Does Chatmeter Platform manage your Rating And Review Management?

Chatmeter Platform assists businesses in managing online reviews and local business listings, which ultimately impacts revenue. It offers a centralized dashboard for review management, competitor benchmarking, and analysis of review sentiment through AI-powered tools. A limitation is that Chatmeter primarily focuses on online review management and may not be suitable for businesses needing comprehensive marketing solutions.

"...We provide monthly check-ins and quarterly business reviews to ensure customer goals are always met and exceeded. ..." Online Marketing Services & Solutions Overview

How does Chatmeter Platform address your Reputation Management Challenges?

The platform enables businesses to manage their online reputation across multiple platforms. It simplifies reputation management through review monitoring, response management, and reporting capabilities. The platform's limitations include an inability to solicit reviews due to its partnership with a specific review platform.

"...Because customers are likely to spend 31% more on a business with excellent reviews, Pawn America decided to put an increased focus on earning more 5-star reviews by implementing a reputation management strategy to achieve their goals. ..." Case Study Pawn America

How does Chatmeter Platform facilitate Engagement Management?

How does Chatmeter Platform address your Communication Management Challenges?

37+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Chatmeter Platform solved their Reviews and Reputation needs. Cuspera uses 1970 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Dan Kealey Director of Marketing & New Business Development Pawn America	I could not be happier with Chatmeter. It has been made a world of difference for us and we are now 100% on top of our reviews and reputation and reaping the benefits in hundreds of more reviews. Testimonial By Dan Kealey
A&W	We have been using Chatmeter at a higher level. Whenever a franchisee wants to open a new location we look at Chatmeter reviews, participation on the platform, and whether the store managers are trained on Chatmeter. This is part of our scorecard that determines whether they can open a new location. Testimonial By A&W
Dylan Schmer Digital Marketing Manager Duffy’s	Chatmeter gives us the unique ability to isolate which metrics should be used to score a restaurant location and compare locations to each other – apples to apples. Testimonial By Dylan Schmer

CUSTOMERS	TESTIMONIALS
Dan Kealey Director of Marketing & New Business Development Pawn America	I could not be happier with Chatmeter. It has been made a world of difference for us and we are now 100% on top of our reviews and reputation and reaping the benefits in hundreds of more reviews. Testimonial By Dan Kealey
A&W	We have been using Chatmeter at a higher level. Whenever a franchisee wants to open a new location we look at Chatmeter reviews, participation on the platform, and whether the store managers are trained on Chatmeter. This is part of our scorecard that determines whether they can open a new location. Testimonial By A&W
Dylan Schmer Digital Marketing Manager Duffy’s	Chatmeter gives us the unique ability to isolate which metrics should be used to score a restaurant location and compare locations to each other – apples to apples. Testimonial By Dylan Schmer

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Pawn America Retail	Retail	Case Study Pawn America How Pawn America partnered with Chatmeter to improve the company’s reputation. Read More
ALCO Management Real Estate	Real Estate	Case Study ALCO Management How by partnering with Chatmeter, ALCO Management was able to keep their promise of being as responsive, reachable and transparent with their residents as possible. Read More
Duffy’s Restaurants	Restaurants	Case Study Duffy’s How Duffy’s partnered with Chatmeter to increase their online visibility and stand out from the competition. Read More

Video

Chatmeter Testimonial: Hospitality Restaurant Group

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Frequently Asked Questions(FAQ)

for Chatmeter Platform

What is Chatmeter Platform?

Chatmeter a location expert is an all-in-one SEO management software that helps multi-location brands and agencies stay in control of every location. It helps to acquire customers and improve digital and social presence.

Chatmeter offers review management, listing management, local SEO management, and many more online reputation management features for chains and agencies all from one easy to use dashboard. It helps in real-time monitoring of all reviews, social media pages, and making listings easy to take action where most required.

Chatmeter features include enterprise-level reporting and analytics, improve local brand visibility score, intuitively read, analyze, and report on millions of customer reviews about the brand, a systematic approach to keeping local listings accurate and more.

What is Chatmeter Platform used for?

Chatmeter Platform is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Social Media Management, Rating And Review Management and Reputation Management .

What are the top features of Chatmeter Platform?

SEO, Dashboard and Alerts: popups & Notifications are some of the top features of Chatmeter Platform.

Who uses Chatmeter Platform?

Chatmeter Platform is used by Restaurants, Internet and Retail among other industries.

What are Chatmeter Platform alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Chatmeter Platform.

Where is Chatmeter Platform located?

Chatmeter Platform is headquartered at 225 Broadway, Suite 1700, San Diego, CA 92101, US.

lightning

Peers used Chatmeter Platform for social media management and rating and review management

Chatmeter Platform Competitors

More Chatmeter Platform Alternatives...

Chatmeter Platform Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.12/5 ★ Read Reviews (11)
Analytics	4.13/5 ★ Read Reviews (179)
Custom Reports	4.11/5 ★ Read Reviews (321)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.12/5 ★ Read Reviews (11)
Analytics	4.13/5 ★ Read Reviews (179)
Custom Reports	4.11/5 ★ Read Reviews (321)

Software Failure Risk Guidance

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for Chatmeter Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Chatmeter Platform

Chatmeter News

Chatmeter announced the release of Local Pages 2.0 - MarTech Cube

Chatmeter, the leader in multi-location intelligence, today announced the release of Local Pages 2.0, a new cutting-edge solution designed to help ...

28/06/2024 - source

Chatmeter Profile

Company Name

Chatmeter

Company Website

https://www.chatmeter.com

HQ Location

225 Broadway, Suite 1700, San Diego, CA 92101, US

Employees

51-100

Social

Financials

SERIES A