ConnectWise Automate Overview

ConnectWise Automate boosts IT efficiency by automating technical tasks and improving ROI. A free trial is available for this powerful RMM software.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using ConnectWise Automate.

Other use cases:

  • Proposal & Quote Management
  • Onboarding
  • Contact List Management
  • Lifetime Value Management
  • Collaboration
  • Contract Management
  • Products & Pricelist Management
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Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Automate.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Improve Visibility
  • Improve Stakeholder Relations
  • Shorten Ramp Up Time
  • Establish Thought Leadership
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ConnectWise Automate Use-Cases and Business Priorities: Customer Satisfaction Data

ConnectWise Automate works with different mediums / channels such as Offline. On Premises. User Generated Content etc.

ConnectWise Automate's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and ConnectWise Automate support capabilities include Email Support, Chat Support, Phone Support, etc. also ConnectWise Automate analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We use LabTech daily for a number of IT service help desk mission-critical operations...." Peer review by Ian Hansen, IT Service Director, Innovation Computing

ConnectWise Automate, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ConnectWise Automate

Top Industries

  • Information Technology and Services
  • Transportation/Trucking/Railroad
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ConnectWise Automate is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.

ConnectWise Automate Customer wins, Customer success stories, Case studies

How does ConnectWise Automate address your Helpdesk Management Challenges?

How can ConnectWise Automate enhance your Knowledge Management process?

How can ConnectWise Automate optimize your Workflow Management Workflow?

How can ConnectWise Automate enhance your Proposal & Quote Management process?

What benefits does ConnectWise Automate offer for Onboarding?

11 buyers and buying teams have used Cuspera to assess how well ConnectWise Automate solved their Reviews and Reputation needs. Cuspera uses 1927 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Relentless Solutions - Information Technology And Services

ConnectWise ScreenConnect helps Relentless Solutions deliver better IT services. Relentless Solutions uses ScreenConnect to improve operations and cut costs. The tool helps them serve retail and whol...esale clients across the US and Caribbean. Their team uses it to boost business processes and employee productivity. Relentless Solutions values accountability, communication, and innovation. They support hundreds of small and medium-sized companies with this solution.

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Present - Information Technology And Services

ConnectWise helped Present, a Canada-based MSP, scale its cybersecurity business. Present used ConnectWise business management, unified monitoring, and cybersecurity solutions. The ConnectWise Market...place gave Present more technology options for their clients. Present achieved a customer satisfaction rating of over 95% for three years. The partnership helped Present deliver better IT services and reduce costs for their clients.

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Mirus IT Solutions - Information Technology And Services

ConnectWise helps Mirus IT Solutions deliver strong IT support and security for SMBs. Mirus uses ConnectWise Business Management Solutions, including PSA and CPQ, to manage services. They also use Co...nnectWise cybersecurity tools to protect clients. This partnership lets Mirus offer a wide range of services and stay competitive. Mirus relies on ConnectWise to keep their clients safe and their business efficient.

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Massive IT - Information Technology And Services

ConnectWise Partner Program helped Massive IT meet rising demand for cybersecurity services. Massive IT needed to improve their sales and marketing approach. ConnectWise became an extension of their ...team. This partnership created new growth opportunities. Massive IT improved their go-to-market strategy. They achieved faster results with ConnectWise.

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Marco Technologies - Information Technology And Services

ConnectWise Sidekick for PSA, Sidekick for Teams, and ConnectWise PSA helped Marco Technologies integrate new acquisitions and deepen their solutions stack. Marco used workflow automation (Asio) to d...o more with fewer resources. The company improved efficiency and created better processes. Hyperautomation let Marco move fast and innovate. Marco now supports seamless business integration during mergers and acquisitions.

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Mangano IT - Information Technology And Services

ConnectWise helped Mangano IT, a small MSP in Windsor, Australia, move from manual processes to automated systems. Mangano IT used ConnectWise Manage, ConnectWise Sell, and ConnectWise Automate to im...prove time tracking, project management, and quoting. The platform gave Mangano IT better insights into resource allocation. This enabled the company to grow at a sustainable rate and manage resources more effectively.

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Frequently Asked Questions(FAQ)

for ConnectWise Automate

What is ConnectWise Automate?

ConnectWise Automate is a cloud-based IT management tool that helps to deliver IT services and helps companies track and manage IT assets from a single location. It gains better visibility, removes delivery roadblocks, and increases service without increasing costs through a solution that helps to master discovery, management, patching, monitoring, and automation.

Boost the effectiveness of IT teams and simplify every aspect of business with flexible remote monitoring and management from ConnectWise Automate. Eliminate blind spots in supported environments, automate any IT support task, and support more endpoints without adding headaches or headcount. It provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.

Key features include asset discovery, endpoint management, patching, monitoring, and automation. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.

What is ConnectWise Automate used for?

ConnectWise Automate is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Scale Best Practices by Helpdesk Management, Knowledge Management and Workflow Management .

What are the top features of ConnectWise Automate?

Ticketing, Alerts: popups & Notifications and Personalization are some of the top features of ConnectWise Automate.

Who uses ConnectWise Automate?

ConnectWise Automate is used by Information Technology And Services, Transportation/Trucking/Railroad and Computer & Network Security among other industries.

What are ConnectWise Automate alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for ConnectWise Automate.

Where is ConnectWise Automate located?

ConnectWise Automate is headquartered at 4110 George Rd., Suite 200, Tampa, FL 33634, USA.
lightning

Peers used ConnectWise Automate for helpdesk management and knowledge management

ConnectWise Automate Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.01/5 ★

Read Reviews (31)
Custom Reports

3.46/5 ★

Read Reviews (182)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.01/5 ★

Read Reviews (31)
Custom Reports

3.46/5 ★

Read Reviews (182)

Software Failure Risk Guidance

?

for ConnectWise Automate

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Automate

ConnectWise, LLC News

Partnership

ESET to aid MSPs by integrating with ConnectWise Asio

ESET has announced an integration with ConnectWise Asio, aiming to support Managed Service Providers (MSPs) by enhancing their cybersecurity capabilities. This collaboration will streamline operations for MSPs, providing them with improved tools to manage security threats effectively.

Awards

ConnectWise Honored with 2025 Elastic Managed Services Partner Award

ConnectWise received the 2025 Elastic Managed Services Partner Award, recognizing its excellence in managed services.

Product

ConnectWise Addresses Multiple Automate Vulnerabilities

ConnectWise Addresses Multiple Automate Vulnerabilities

Product

ConnectWise Patches Critical Flaw in Automate RMM Tool - IT Security News

ConnectWise has patched a critical flaw in its Automate RMM tool, which could have allowed attackers to intercept and tamper with communications in certain configurations.

ConnectWise, LLC Profile

Company Name

ConnectWise, LLC

Year Founded

1982

HQ Location

4110 George Rd., Suite 200, Tampa, FL 33634, USA

Employees

501-1000

Social

Financials

M&A