Copper: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Copper
Brand: Copper
Rating: 4.5 (4717 reviews)

4.5 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(4717)

Copper | CRM Software Built for Google & G-Suite

AI Powered

Copper Overview

Copper CRM stands out with its intuitive design, allowing businesses to manage customer relationships effortlessly. No need to juggle multiple tabs; everything happens in one place. From connecting with leads to winning deals and delivering projects, Copper streamlines the entire customer journey. Trusted by over 30,000 companies, this CRM solution emphasizes building lasting relationships. It caters to businesses seeking to enhance client interactions and foster repeat business. Copper's user-friendly interface ensures you can focus on what matters most—your clients. Whether you're nurturing leads or finalizing deals, Copper has the tools you need to succeed.

Use Cases

Customers recommend Engagement Management, Contact List Management, Lead Tracking, as the business use cases that they have been most satisfied with while using Copper.

Other use cases:

Communication Management
Lead Management
Workflow Management
Generation Of New Leads
Collaboration
Helpdesk Management
Business Development

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Copper.

Other priorities:

Increase Sales & Revenue
Scale Best Practices
Improve Internal Communications
Improve Stakeholder Relations
Launch New Products
Build Brand Awareness
Grow Market Share
Enter New Markets Internationally Or Locally
Improve Visibility
Improve ROI
Improve Digital And Social Presence

See all business priorities See less business priorities

Copper Use-Cases and Business Priorities: Customer Satisfaction Data

Copper works with different mediums / channels such as E-Mail.

Copper's features include Personalization, Recording, Dashboard, etc. and Copper support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Copper analytics capabilities include Analytics, and Custom Reports.

Reviews

"Copper is incredibly intuitive, easy-to-use, and works instantly without IT work orders. It's different because it doesn’t require manual data entry and everything you need is one click away, so our team adopted it quickly. I will never need to inve...st in ongoing training or admins to customize the system. It’s flexible and can mold to our existing workflow, which is constantly shifting for a growing startup." - Olivier Chanoux

Copper, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Copper helps businesses build stronger customer relationships with CRM software solutions. Clients can try Copper to win customers for life.

Popular Business Setting

for Copper

Top Industries

Information Technology and Services
Financial Services
Management Consulting

Popular in

Small Business
Mid Market
Enterprise

Copper is popular in Information Technology And Services, Financial Services, and Management Consulting and is widely used by Small Business, Mid Market, and Enterprise.

Copper Customer wins, Customer success stories, Case studies

How efficiently Does Copper manage your Engagement Management?

Copper facilitates engagement management by providing a centralized platform to track customer interactions, schedule follow-ups, and store associated files. It enables efficient collaboration by allowing team members to access and contribute to shared information. A limitation is the absence of integrated email campaign automation.

"...It easy integration with our Gmail accounts and how cleanly we can sort contacts at various stages of follow up. ...." Peer review by Aaron P., Director of Operations, Education

Read Reviews

How can Copper enhance your Contact List Management process?

Copper enables the creation and management of contacts and deals. It facilitates tracking past interactions, email threads, and tasks, and provides a comprehensive history of customer engagement. Limitations include a lack of click-to-call functionality and the absence of an alphabetical sorting option that persists when returning to the contact list after viewing a contact.

"...Copper is being used by us because we can track our sales and maintain contact management...." Peer review by Cynthia A, Bachelor of Science, Computer Science

Read Reviews

How can Copper enhance your Lead Tracking process?

Copper enables users to track leads and opportunities throughout the sales process. The software allows for customization, facilitating individual needs and team-wide adoption. Copper's limitation lies in its inability to always identify and track duplicate leads.

"...Keep track of my leads, opportunities and contacts...." Peer review by Nicolas Z, Digital Marketing Sales Consultant, Information Technology and Services

Read Reviews

What makes Copper ideal for Communication Management?

Copper provides robust communication management capabilities that allow users to track emails, monitor sales, and store data. The platform integrates with various mail and information platforms, facilitating efficient customer communication management. The lack of email sending capabilities within Copper may limit its usability for some users.

"...Standardized email templates with merge tags to send one personalized message to multiple recipients at once...." Copper CRM

Read Reviews

How can Copper enhance your Lead Management process?

Copper and ProsperWorks are lead management solutions that help businesses track leads, manage contacts, and monitor sales processes. They offer features such as custom field creation, activity and opportunity tracking, and reporting. However, both systems have limitations in terms of donor history tracking and lead categorization.

"...Customer relationship management software Copper Copper, which used to be known as ProsperWorks, is a customer relationship and lead management app that s tightly integrated with Google s G Suite, with notifications and activity feeds about all your teammate s activities to keep everyone in the know about the status of relationships with customers. ..." 72 apps to power modern product team collaboration

Read Reviews

11 buyers and buying teams have used Cuspera to assess how well Copper solved their CRM needs. Cuspera uses 4717 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS	TESTIMONIALS
Olivier Chanoux CMO and Co-Founder LumApps	Copper is incredibly intuitive, easy-to-use, and works instantly without IT work orders. It's different because it doesn’t require manual data entry and everything you need is one click away, so our team adopted it quickly. I will never need to invest in ongoing training or admins to customize the ...system. It’s flexible and can mold to our existing workflow, which is constantly shifting for a growing startup. Testimonial By Olivier Chanoux
Matt Horton the Director of Sales and Business Development Tank Connection	We changed a lot: people's roles, how we handle new opportunities... Adding in CRM has allowed us to execute that efficiently and with a high level of communication across our sales team. Testimonial By Matt Horton
Caroline Yeager Associate IrishAngels	Thanks to Copper, we can easily find and look back at email conversations, each other's notes, and even create custom fields for questions asked to make sure we're getting a full picture of the candidate. Testimonial By Caroline Yeager

CUSTOMERS	TESTIMONIALS
Olivier Chanoux CMO and Co-Founder LumApps	Copper is incredibly intuitive, easy-to-use, and works instantly without IT work orders. It's different because it doesn’t require manual data entry and everything you need is one click away, so our team adopted it quickly. I will never need to invest in ongoing training or admins to customize the ...system. It’s flexible and can mold to our existing workflow, which is constantly shifting for a growing startup. Testimonial By Olivier Chanoux
Matt Horton the Director of Sales and Business Development Tank Connection	We changed a lot: people's roles, how we handle new opportunities... Adding in CRM has allowed us to execute that efficiently and with a high level of communication across our sales team. Testimonial By Matt Horton
Caroline Yeager Associate IrishAngels	Thanks to Copper, we can easily find and look back at email conversations, each other's notes, and even create custom fields for questions asked to make sure we're getting a full picture of the candidate. Testimonial By Caroline Yeager

Organize your business with Copper: the Google Workspace CRM

Frequently Asked Questions(FAQ)

for Copper

What is Copper?

Copper is a CRM software for small, mid-sized and enterprise companies to manage sales leads to improve customer relationship and grow business. The CRM is built on G Suite, enabling users to integrate all information associated with G Suite is made accessible from one place.

It is primarily used to improve sales productivity, collaborate and manage tasks efficiently and integrate with all G Suite products

Sales productivity features include lead management, contact management, visual pipeline management. Task management includes ready-to-use e-mail templates, e-mail sync and notifications. Collaboration tools include workflow automation with integration options available

What is Copper used for?

Copper is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Contact List Management and Lead Tracking .