Copper: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Copper
Brand: Copper
Rating: 4.5 (4717 reviews)

4.5 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(4717)

Copper | CRM Software Built for Google & G-Suite

AI Powered

Copper Overview

Copper helps businesses build stronger customer relationships with CRM software solutions. Clients can try Copper to win customers for life.

Use Cases

Customers recommend Engagement Management, Contact List Management, Lead Tracking, as the business use cases that they have been most satisfied with while using Copper.

Other use cases:

Communication Management
Lead Management
Workflow Management
Generation Of New Leads
Collaboration
Helpdesk Management
Business Development

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Copper.

Other priorities:

Increase Sales & Revenue
Scale Best Practices
Improve Internal Communications
Improve Stakeholder Relations
Launch New Products
Build Brand Awareness
Grow Market Share
Enter New Markets Internationally Or Locally
Improve Visibility
Improve ROI
Improve Digital And Social Presence

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Copper Use-Cases and Business Priorities: Customer Satisfaction Data

Copper works with different mediums / channels such as E-Mail.

Copper's features include Personalization, Recording, Dashboard, etc. and Copper support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Copper analytics capabilities include Analytics, and Custom Reports.

Reviews

"We design, build, deploy and operate the world's most productive indoor farming solutions. Our TerraFarms are co-located next to distribution centers and points of consumption. In turn, food miles are eliminated, therefore greatly reducing our carbo...n footprint while providing fresh, locally grown produce." - Brandon Martin

Copper, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Copper

Top Industries

Information Technology and Services
Financial Services
Management Consulting

Popular in

Small Business
Mid Market
Enterprise

Copper is popular in Information Technology And Services, Financial Services, and Management Consulting and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Copper Use Cases

What makes Copper ideal for Engagement Management?

Copper facilitates engagement management by providing a centralized platform to track customer interactions, schedule follow-ups, and store associated files. It enables efficient collaboration by allowing team members to access and contribute to shared information. A limitation is the absence of integrated email campaign automation.

"...Following up with leads Team communicating in different locations doing same tasks...." Peer review by Mariano V, Director, Restaurants

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How can Copper enhance your Contact List Management process?

Copper enables the creation and management of contacts and deals. It facilitates tracking past interactions, email threads, and tasks, and provides a comprehensive history of customer engagement. Limitations include a lack of click-to-call functionality and the absence of an alphabetical sorting option that persists when returning to the contact list after viewing a contact.

"...Allows me to track all my contacts, clients, and deals in an easy to use package...." Peer review by Todd B, Executive Recruiter - Cybersecurity, Human Resources

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How can Copper enhance your Lead Tracking process?

Copper enables users to track leads and opportunities throughout the sales process. The software allows for customization, facilitating individual needs and team-wide adoption. Copper's limitation lies in its inability to always identify and track duplicate leads.

"...For example, if I have an opportunity I am tracking, and I speak to a new person at the company, or someone at a different company that is associated with that opportunity (like a vendor), I can add them to the Opportunity and any communications I have had with that person are automagically pulled in to that Opportunity...." Peer review by Bob P

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What solutions does Copper provide for Communication Management?

Copper provides robust communication management capabilities that allow users to track emails, monitor sales, and store data. The platform integrates with various mail and information platforms, facilitating efficient customer communication management. The lack of email sending capabilities within Copper may limit its usability for some users.

"...It is very powerful and with its ability to track emails and conversation it will help with client retention, especially if you have a sales or support individual leave the company...." Peer review by Daniel Coburn, COO (Chief Operating Officer), Agility Digital

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How can Copper optimize your Lead Management Workflow?

Copper and ProsperWorks are lead management solutions that help businesses track leads, manage contacts, and monitor sales processes. They offer features such as custom field creation, activity and opportunity tracking, and reporting. However, both systems have limitations in terms of donor history tracking and lead categorization.

"...Lead management...." Peer review by Agency

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61+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Copper solved their CRM needs. Cuspera uses 4717 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Brandon Martin VP of Business Development Local Roots	We design, build, deploy and operate the world's most productive indoor farming solutions. Our TerraFarms are co-located next to distribution centers and points of consumption. In turn, food miles are eliminated, therefore greatly reducing our carbon footprint while providing fresh, locally grown p...roduce. Testimonial By Brandon Martin
Virginia Trowbridge Senior Project Manager Reali	We’re able to share a Google Calendar, so we know who from our team is available. Copper transformed the level of communication within our team and made our processes run smoothly. Testimonial By Virginia Trowbridge
Andrew RE/MAX	A few years ago, I started using a CRM. I took a look at probably around 10 CRMs, and none of them had exactly what I wanted. But then I found Copper and I saw how well it works with G Suite. I use G Suite for everything so I thought to myself: this is clearly the right CRM for me Testimonial By Andrew

CUSTOMERS	TESTIMONIALS
Brandon Martin VP of Business Development Local Roots	We design, build, deploy and operate the world's most productive indoor farming solutions. Our TerraFarms are co-located next to distribution centers and points of consumption. In turn, food miles are eliminated, therefore greatly reducing our carbon footprint while providing fresh, locally grown p...roduce. Testimonial By Brandon Martin
Virginia Trowbridge Senior Project Manager Reali	We’re able to share a Google Calendar, so we know who from our team is available. Copper transformed the level of communication within our team and made our processes run smoothly. Testimonial By Virginia Trowbridge
Andrew RE/MAX	A few years ago, I started using a CRM. I took a look at probably around 10 CRMs, and none of them had exactly what I wanted. But then I found Copper and I saw how well it works with G Suite. I use G Suite for everything so I thought to myself: this is clearly the right CRM for me Testimonial By Andrew

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Curology Health, Wellness and Fitness	Health, Wellness and Fitness	Case Study Curology How Curology Used Copper to Transform their Partnership Strategy Read More
Reali Real Estate	Real Estate	Case Study Reali How Reali Strengthens Real Estate Relationships with a CRM Read More
LumApps Information Technology and Services	Information Technology and Services	Case Study LumApps How LumApps Uses Copper to Manage 2,000% Lead Growth Read More

Video

Organize your business with Copper: the Google Workspace CRM

Frequently Asked Questions(FAQ)

for Copper

What is Copper?

Copper is a CRM software for small, mid-sized and enterprise companies to manage sales leads to improve customer relationship and grow business. The CRM is built on G Suite, enabling users to integrate all information associated with G Suite is made accessible from one place.

It is primarily used to improve sales productivity, collaborate and manage tasks efficiently and integrate with all G Suite products

Sales productivity features include lead management, contact management, visual pipeline management. Task management includes ready-to-use e-mail templates, e-mail sync and notifications. Collaboration tools include workflow automation with integration options available

What is Copper used for?

Copper is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Contact List Management and Lead Tracking .