Gong: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Gong
Brand: Gong
Rating: 4.73 (23878 reviews)

4.73 5

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(23878)

Product and Vendor News

Gong Named a Leader in 2025 Gartner Magic Quadrant for Revenue Action Orchestration 17/12/2025
Gong Unveils AI to Orchestrate Go-to-Market Workloads 20/10/2025
Gong Celebrates new RevOps features 20/10/2025
Gong Introduces Model Context Protocol (MCP) Support to Unify Enterprise AI Agents from Hubspot, Microsoft, Salesforce, and Others 20/10/2025

Customer stories

Product Business Settings

Gong is popular in Computer Software, Internet, and Information Technology And Services industries and is widely used by Mid Market, Enterprise, and Small Business.

Integrations

Project Management

Sales Performance Management

Sales Engagement

Help Desk

Gong Product Overview

Gong captures and analyzes customer interactions, transforming them into actionable insights. This platform empowers sales teams by providing data-driven guidance, helping them make informed decisions rather than relying on gut feelings. Gong's unique ability to centralize revenue workflows within a single platform allows businesses to stop losing winnable deals and unlock revenue potential. By leveraging AI, Gong helps sales professionals understand customer needs and improve engagement strategies. The platform is trusted by leading companies to enhance their revenue processes, making it an essential tool for any sales-driven organization.

How satisfied the customers are with Gong use-cases

Reviews

"Gong helps us with messaging, positioning, and objection-handling. It creates an immediate feedback loop for our 1-on-1's and helps sales reps get up to speed." - Jon Parisi

"The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on." - Natalie Lebow

Gong Customer Insights, Testimonials and Case Studies

How can Gong optimize your Sales Call Management Workflow?

Gong Sales Call Management software records sales and support calls, generates accurate transcripts for review, and analyzes calls to highlight key phrases and filler words. The software also enables users to search for specific information within transcripts and categorize calls by topic. However, the audio quality can be inconsistent and the search functionality could be improved.

"...I think the most value has been in just having the full call with transcript accessible for review post-call...." Peer review by Sarah N, Community Outreach Manager, Internet

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What Are the key features of Gong for Call Coaching?

Gong Call Coaching capabilities facilitate call sharing, analysis, and feedback. The platform enables managers to review calls, identify themes, and provide coaching to individual sales representatives. Limitations include potential confusion with the coaching process.

"...Ability to listen to call, provide coaching on calls, sharing calls with the broader sales team and ultimately drive quicker onboarding...." Peer review by Ryan C, VP Sales

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What makes Gong ideal for Deal Analytics & Insights?

How efficiently Does Gong manage your Sales Rep Engagement?

Gong Sales Rep Engagement capabilities help sales representatives track calls, provide detailed follow-up notes, and improve coaching effectiveness. The platform provides analytics to assess call engagement, identify key topics, and ensure follow-up tasks are completed. While Gong effectively tracks calls and facilitates follow-up, identifying specific follow-up actions requires additional effort.

"...I am a terrible note taker on calls as it detracts from my ability to be fully engaged with the dialogue...." Peer review by Jacob B., Marketing and Advertising

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How does Gong facilitate Onboarding?

Gong Training and Onboarding capabilities include call recording and analysis for individual and team coaching. The software facilitates learning from successful calls and helps onboard new team members by providing access to a library of calls. Gong may offer more features than are necessary for some users.

"...The ability to search for specific words allows us to easily sort calls about specific products, competitors, etc and put the calls into folders to help with onboarding and coaching...." Peer review by Cameron B, Sales Operations Manager

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What is Gong?

Gong is a revenue intelligence platform that sales managers use to coach their sales reps.

It gives sales managers direct visibility into sales conversations to help them get direct feedback on pricing, messaging, product rollouts etc. Insights into sales conversations help to identify best practices, scale them across sales teams and thus reduce ramp up times for new hires. They also help to improve quota attainment and thus directly contribute to topline.

Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.

What is Gong used for?

Gong is a Conversation Intelligence Software mainly used by its customers to Increase Sales & Revenue and Achieve Consistent Sales Process by Sales Call Management, Call Coaching and Deal Analytics & Insights .

What are the top features of Gong?

Recording, Voice transcription and Alerts: popups & Notifications are some of the top features of Gong.

Who uses Gong?

Gong is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Gong alternatives?

Salesken, Firefiles.Ai, Jiminny and CallRail are popular alternatives for Gong.

Where is Gong located?

Gong is headquartered at 814 Mission St, Floor 4 San Francisco, CA 94103.

87 buyers and buying teams have used Cuspera to assess how well Gong solved their Conversation Intelligence needs. Cuspera uses 23878 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

CUSTOMERS	TESTIMONIALS
Jon Parisi VP of Sales GuideSpark	Gong helps us with messaging, positioning, and objection-handling. It creates an immediate feedback loop for our 1-on-1's and helps sales reps get up to speed. Testimonial By Jon Parisi
Natalie Lebow Sales Productivity Manager Greenhouse Software	The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on. Testimonial By Natalie Lebow
Jason Van Ravenswaay Head Of Global Sales Operations Bluecat Networks	Leading Organizations Leverage Gong In The Field, BlueCat networks selected Gong to get more visibility into their deals and improve their forecasting. Once the field saw what Gong could do they had to have it. Testimonial By Jason Van Ravenswaay

CUSTOMERS	TESTIMONIALS
Jon Parisi VP of Sales GuideSpark	Gong helps us with messaging, positioning, and objection-handling. It creates an immediate feedback loop for our 1-on-1's and helps sales reps get up to speed. Testimonial By Jon Parisi
Natalie Lebow Sales Productivity Manager Greenhouse Software	The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on. Testimonial By Natalie Lebow
Jason Van Ravenswaay Head Of Global Sales Operations Bluecat Networks	Leading Organizations Leverage Gong In The Field, BlueCat networks selected Gong to get more visibility into their deals and improve their forecasting. Once the field saw what Gong could do they had to have it. Testimonial By Jason Van Ravenswaay