Higher Logic Vanilla Overview

Vanilla-forums is an all-in-one community platform by Higher Logic Vanilla designed for customer success. A demo can be booked today.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Higher Logic Vanilla.

Other use cases:

  • Sales Document Management
  • Knowledge Management
  • Community Building
  • Training & Onboarding
  • Advertisement
  • Social Media Analytics
  • Customer Feedback Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Higher Logic Vanilla.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Internal Communications
  • Improve ROI
  • Grow Market Share
  • Improve Digital And Social Presence
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Higher Logic Vanilla Use-Cases and Business Priorities: Customer Satisfaction Data

Higher Logic Vanilla works with different mediums / channels such as User Generated Content. Blogs. Social Media etc.

Higher Logic Vanilla's features include Gamification, Dashboard, Alerts: Popups & Notifications, etc. and Higher Logic Vanilla support capabilities include Email Support, Phone Support, Chat Support, etc. also Higher Logic Vanilla analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Allows our users to engage and communicate in a fashion that was similar to previously used software, while simultaneously being a significantly more stable and less stressful product...." Peer review by Garrett Gero, Entertainment

Higher Logic Vanilla, Signable, Zapnito, Quadient CCM platform, CoConstruct, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Higher Logic Vanilla

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Higher Logic Vanilla is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.

Higher Logic Vanilla Customer wins, Customer success stories, Case studies

What benefits does Higher Logic Vanilla offer for Engagement Management?

How efficiently Does Higher Logic Vanilla manage your Helpdesk Management?

How does Higher Logic Vanilla address your Communication Management Challenges?

How can Higher Logic Vanilla enhance your Sales Document Management process?

What benefits does Higher Logic Vanilla offer for Knowledge Management?

11 buyers and buying teams have used Cuspera to assess how well Higher Logic Vanilla solved their Community Management needs. Cuspera uses 1134 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Alliance of Community Health Plans (ACHP) - Non Profit Organization Management

Higher Logic Thrive helped the Alliance of Community Health Plans (ACHP) improve member engagement and internal efficiency. ACHP used the platform to automate member queries, saving staff time and ma...king it easier for members to connect and share ideas. The upgrade led to a 27% increase in first-time logins and more community activity. Members now find information faster with fewer clicks, and staff can use email analytics to plan better communication. ACHP’s small team manages 26 member companies more efficiently with Higher Logic Thrive.

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Anaplan - Computer Software

Higher Logic Vanilla helped Anaplan rebuild its customer community without needing a developer. Anaplan switched to Vanilla for easy customization, better usability, and cost savings. The new platfor...m made it simple to organize content and highlight key discussions. Anaplan saw a 2x increase in average monthly visits per active member, a 62% rise in page views, and 2.6x faster time to first response. The team can now manage gamification and site updates quickly, improving member engagement and support.

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Australian College of Mental Health Nurses (ACMHN) - Hospital & Health Care

Higher Logic Thrive helped the Australian College of Mental Health Nurses connect members across remote areas. Before, members felt disconnected and missed important updates. The platform created a c...entral hub for real-time conversations and resource sharing. It streamlined communication and reduced manual work. ACMHN now has a more engaged and informed community of mental health nurses.

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Awardco - Information Technology And Services

Higher Logic Vanilla helped Awardco build a customer community. Awardco wanted to let customers share ideas and solutions directly. Their platform is very flexible, so users needed real-world example...s. The new community lets clients connect, ask questions, and find answers from peers and knowledge base articles. Awardco's team found the platform easy to manage and the implementation process smooth.

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Bitdefender - Computer Software

Higher Logic Vanilla helped Bitdefender revive their online community. Before, Bitdefender had low traffic, poor engagement, and slow support. With Higher Logic Vanilla, Bitdefender saw a 78% increas...e in new users and a 121% increase in active users. Support response times dropped from over 12 hours to just 2 hours. Bitdefender used every channel to promote the community and empowered both staff and users to engage. The new community now drives more traffic and helps support teams work better.

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Board - Computer Software

Higher Logic Vanilla helped Board, an enterprise planning platform, grow its online community. Board needed a solution that was easy to manage without developer support. The team chose Higher Logic V...anilla for its flexibility and strong support. After implementation, Board saw 64% growth in total members, a 98% increase in forum posts, and 96% of surveyed members rated their experience as positive. The community now drives engagement and delivers millions in measurable value.

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Frequently Asked Questions(FAQ)

for Higher Logic Vanilla

What is Higher Logic Vanilla?

Vanilla Forums is a customer community software designed to help the companies drive loyalty, enhance sales, and improve upon the customer service.

The primary features offered by the platform includes forums, knowledge base, questions & answers (Q&A), ideation and gamification. Other features include Performance Tracking, Revision History, Automated Summaries, Federated Search, Discussion Types, Mentions, notifications, avatars, auto save, private messaging and smart history.

The tool offers integration with CRM systems using single sign-on feature. It also offers base themes and layouts which can be customized by modifying the HTML and CSS.

What is Higher Logic Vanilla used for?

Higher Logic Vanilla is a Community Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Communication Management .

What are the top features of Higher Logic Vanilla?

Gamification, Dashboard and Alerts: popups & Notifications are some of the top features of Higher Logic Vanilla.

Who uses Higher Logic Vanilla?

Higher Logic Vanilla is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Higher Logic Vanilla alternatives?

Signable, Zapnito, Quadient CCM Platform and CoConstruct are popular alternatives for Higher Logic Vanilla.

Where is Higher Logic Vanilla located?

Higher Logic Vanilla is headquartered at 1919 North Lynn Street, Suite 500 Arlington, VA 22209.
lightning

Peers used Higher Logic Vanilla for engagement management and helpdesk management

Higher Logic Vanilla Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

3.49/5 ★

Read Reviews (138)
Analytics

1.64/5 ★

Read Reviews (38)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

3.49/5 ★

Read Reviews (138)
Analytics

1.64/5 ★

Read Reviews (38)

Software Failure Risk Guidance

?

for Higher Logic Vanilla

Overall Risk Meter

Low Medium High

Top Failure Risks for Higher Logic Vanilla

Higher Logic Profile

Company Name

Higher Logic

Company Website

https://www.higherlogic.com/

HQ Location

1919 North Lynn Street, Suite 500 Arlington, VA 22209

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE