Quadient CCM platform Overview
Quadient helps organizations create impactful customer connections. The company drives meaningful customer experiences globally.
Use Cases
Customers recommend Engagement Management, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Quadient CCM platform.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Quadient CCM platform.
Quadient CCM platform Use-Cases and Business Priorities: Customer Satisfaction Data
Quadient CCM platform works with different mediums / channels such as Mobile. Phone Calls. and Omnichannel.
Quadient CCM platform's features include Personalization, Alerts: Popups & Notifications, and Templates. and Quadient CCM platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Quadient CCM platform analytics capabilities include Custom Reports, and Analytics.
Reviews
"We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been p...aramount. With the visibility and insights that we gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets." - Catherine Moulinier
Quadient CCM platform, Contentsquare, Whatfix, Kurtosys, Optimizely Digital Experience Platform, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Quadient CCM platform
Top Industries
- Education
- Design
- Construction
Popular in
- Mid Market
- Small Business
- Enterprise
Quadient CCM platform is popular in Education, Design, and Construction and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Quadient CCM platform Use Cases
Why is Quadient CCM platform the best choice for Engagement Management?
How does Quadient CCM platform facilitate Communication Management?
What Are the key features of Quadient CCM platform for Helpdesk Management?
What makes Quadient CCM platform ideal for Contract Management?
Why is Quadient CCM platform the best choice for Workflow Management?
20+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Quadient CCM platform solved their Digital Experience Platform needs. Cuspera uses 664 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been paramount. With the visibility and insights that we... gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets. |
|
We got significant savings from this implementation, right off the bat. The team was able to turn off a considerable number of printed notices around statements. It was a huge win. Testimonial By Scott Roth |
|
The process is totally transparent. We can clearly see where mailings are within the System. Importantly, if any fail for any reason, Such as an error in a postal address, we’re Notified by email so that we can take action. Mailings go the same day; it’s very efficient. Testimonial By Antony lyall |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Catherine Moulinier Customer Experience Manager Hilti |
We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been paramount. With the visibility and insights that we... gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets. |
|
Scott Roth SVP, IT Enterprise Solutions Lincoln Financial Group |
We got significant savings from this implementation, right off the bat. The team was able to turn off a considerable number of printed notices around statements. It was a huge win. Testimonial By Scott Roth |
|
Antony lyall Finance Manager' Bright Seeds |
The process is totally transparent. We can clearly see where mailings are within the System. Importantly, if any fail for any reason, Such as an error in a postal address, we’re Notified by email so that we can take action. Mailings go the same day; it’s very efficient. Testimonial By Antony lyall |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Health, Wellness and Fitness
|
Health, Wellness and Fitness |
CASE STUDY CorneaGenRead More |
Information Technology and Services
|
Information Technology and Services |
Case Study Automated HealthCare SolutionsRead More |
|
Financial Services
|
Financial Services |
CASE STUDY JumioRead More |
Video
Quadient Brand Anthem
Frequently Asked Questions(FAQ)
for Quadient CCM platform
What is Quadient CCM platform?
Quadient CCM platform is an enterprise communications platform that enables to creation, design and delivery of in-brand personalized messages to the customers in their preferred digital or non-digital format. It helps organizations deliver exceptional experiences by providing centralized management of customer communications. It quickly creates, approves and delivers omnichannel communications from a single unified platform. It also helps to manage, track and approve communications quickly and easily.
It offers a simple drag-and-drop layout design that allows for managing customer communications across channels. It automates the customer communication workflow and delivers documents via email, print, or outsourcing. It also improves the customer experience, drives in-store traffic, and increases efficiency by serving customers with accurate information at the right time and at a low cost.
What is Quadient CCM platform used for?
What are the top features of Quadient CCM platform?
Who uses Quadient CCM platform?
What are Quadient CCM platform alternatives?
Where is Quadient CCM platform located?
Peers used Quadient CCM platform for engagement management and communication management
Quadient CCM platform Competitors
Quadient CCM platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
Software Failure Risk Guidance
?for Quadient CCM platform
Overall Risk Meter
Top Failure Risks for Quadient CCM platform
Quadient SA News
Quadient Maintains Leader Position on Aspire Leaderboard for Customer Communications and Interaction Experience Software
Quadient maintains its leader position on the Aspire Leaderboard for customer communications and interaction experience software.
Quadient Enables New Shipping Service with Japan Post on its Open Locker Network , Driving Convenience and Increased Parcel Volume
Quadient expands its partnership with Japan Post and Packcity Japan, allowing consumers to ship parcels from automated lockers, increasing convenience and parcel volume.
Quadient Teams Up with Buzz Bingo to Bring Convenient Parcel Lockers to Bingo Clubs Across the united kingdom
Quadient collaborates with Buzz Bingo to install parcel lockers in bingo clubs across the UK, enhancing convenience for customers.
Quadient SA Feeds
Quadient Surpasses 25,000 Global Locker Installations with U.S. Package Concierge Acquisition, Setting Sights on Exceeding 100M of Locker Revenue in 2025 - Yahoo Finance UK
Quadient has installed over 25,000 lockers worldwide after acquiring U.S. Package Concierge and aims to exceed 100 million in locker revenue by 2025.
Quadient : sales reach ME797 over 9 months
Quadient's sales reached ME797 over nine months, highlighting the company's financial performance.
Quadient S . A . - Q3 2024 : accelerated growth in Digital at c . +9 % and surge in Lockers at +14 %, in line with Capital Markets Day ambitions
Quadient reported Q3 2024 growth with a 9% increase in Digital and 14% in Lockers, aligning with Capital Markets Day goals.
Quadient SA Profile
Company Name
Quadient SA
Company Website
https://www.quadient.com/HQ Location
Appenzell, Switzerland
Employees
1001-5000
Social
Financials
PRIVATE
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