Quadient CCM platform Overview
Quadient helps organizations create impactful customer connections. The company drives meaningful customer experiences globally.
Use Cases
Customers recommend Engagement Management, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Quadient CCM platform.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Quadient CCM platform.
Quadient CCM platform Use-Cases and Business Priorities: Customer Satisfaction Data
Quadient CCM platform works with different mediums / channels such as Mobile. Phone Calls. and Omnichannel.
Quadient CCM platform's features include Personalization, Alerts: Popups & Notifications, and Templates. and Quadient CCM platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Quadient CCM platform analytics capabilities include Custom Reports, and Analytics.
Reviews
"Many families are struggling economically during this shutdown, and there are students without access to the internet. If e-learning was the only option, some of our students would be unable to participate, and that’s not acceptable." - Jim Angelo
Peer review evidence (same sources as the product rating summary)
"...The company needed a process to properly understand the customer experience in order to fully optimize digital and physical customer interactions...." Case Study Hilti
"...Results Estimated annual savings of 8,500 with postage cost control and employees able to send post from wherever they are without leaving their desks invaluable when the pandemic kept staff out of the office in 2020. ..." Case Study Grand Union Housing Group
"...Inspire Interactive helps front-office and call center users create personalized omnichannel communications. ..." Improve CX with Proactive Communications
Quadient CCM platform, Signable, CoConstruct, Contentsquare, CloudFlare, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Quadient CCM platform
Top Industries
- Education
- Design
- Construction
Popular in
- Mid Market
- Small Business
- Enterprise
Quadient CCM platform is popular in Education, Design, and Construction and is widely used by Mid Market, Small Business, and Enterprise.
Quadient CCM platform Customer wins, Customer success stories, Case studies
What Are the key features of Quadient CCM platform for Engagement Management?
How does Quadient CCM platform address your Communication Management Challenges?
How can Quadient CCM platform enhance your Helpdesk Management process?
How does Quadient CCM platform facilitate Contract Management?
How can Quadient CCM platform optimize your Workflow Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well Quadient CCM platform solved their Digital Experience Platform needs. Cuspera uses 664 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Many families are struggling economically during this shutdown, and there are students without access to the internet. If e-learning was the only option, some of our students would be unable to participate, and that’s not acceptable. Testimonial By Jim Angelo |
|
We got significant savings from this implementation, right off the bat. The team was able to turn off a considerable number of printed notices around statements. It was a huge win. Testimonial By Scott Roth |
|
We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been paramount. With the visibility and insights that we... gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jim Angelo Assistant Superintendent for Instruction Frederick County Public Schools |
Many families are struggling economically during this shutdown, and there are students without access to the internet. If e-learning was the only option, some of our students would be unable to participate, and that’s not acceptable. Testimonial By Jim Angelo |
|
Scott Roth SVP, IT Enterprise Solutions Lincoln Financial Group |
We got significant savings from this implementation, right off the bat. The team was able to turn off a considerable number of printed notices around statements. It was a huge win. Testimonial By Scott Roth |
|
Catherine Moulinier Customer Experience Manager Hilti |
We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been paramount. With the visibility and insights that we... gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets. |
Grafisk Digital - Information Technology And Services - Medium
Quadient Brand Anthem
Frequently Asked Questions(FAQ)
for Quadient CCM platform
What is Quadient CCM platform?
Quadient CCM platform is an enterprise communications platform that enables to creation, design and delivery of in-brand personalized messages to the customers in their preferred digital or non-digital format. It helps organizations deliver exceptional experiences by providing centralized management of customer communications. It quickly creates, approves and delivers omnichannel communications from a single unified platform. It also helps to manage, track and approve communications quickly and easily.
It offers a simple drag-and-drop layout design that allows for managing customer communications across channels. It automates the customer communication workflow and delivers documents via email, print, or outsourcing. It also improves the customer experience, drives in-store traffic, and increases efficiency by serving customers with accurate information at the right time and at a low cost.
What is Quadient CCM platform used for?
What are the top features of Quadient CCM platform?
Who uses Quadient CCM platform?
What are Quadient CCM platform alternatives?
Where is Quadient CCM platform located?
Peers used Quadient CCM platform for engagement management and communication management
Quadient CCM platform Competitors
Quadient CCM platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
Software Failure Risk Guidance
?for Quadient CCM platform
Overall Risk Meter
Top Failure Risks for Quadient CCM platform
Quadient SA News
Quadient Confirms 2026 Outlook Despite Quarterly Revenue Decline
Quadient reaffirms its 2026 outlook despite a quarterly revenue decline. Digital's revenue grew by 6.8% organically, driven by electronic invoicing, while Mail's revenue showed improvement. Lockers' recurring revenue increased by 18%, but non-recurring revenue fell. The company anticipates growth in recurring revenues and maintains its EBITDA margin targets for Digital, Mail, and Lockers.
Quadient confirme ses perspectives 2026 malgr un chiffre d'affaires ...
Quadient reports strong growth in its digital segment, driven by electronic invoicing reforms in France, achieving a 6.8% organic revenue increase and a 15.9% annualized ARR growth. Despite a 5.2% decline in mail revenue, performance improved compared to Q4 2025. Lockers revenue fell 3.8%, but subscription revenue rose 18%. Quadient maintains its 2026 guidance, expecting stable revenue and EBITDA margins.
Quadient Releases 2025 Universal Registration Document
Quadient has filed its 2025 Universal Registration Document with the French Financial Markets Authority. This document includes the annual financial report, corporate governance analysis, and sustainability certification, ensuring regulatory compliance and transparency. It is available on Quadient's Investor Relations website and the AMF platform.
QUADIENT SA: Invitation to first-quarter 2026 revenue publication
Quadient will announce its Q1 2026 revenue on May 21, 2026, after Euronext Paris trading hours. CEO Geoffrey Godet and CFO Laurent du Passage will host a webcast and conference call to discuss the results.
Quadient SA Profile
Company Name
Quadient SA
Company Website
https://www.quadient.com/HQ Location
Appenzell, Switzerland
Employees
1001-5000
Social
Financials
PRIVATE
