Quadient CCM platform Overview

Quadient helps organizations create impactful customer connections. The company drives meaningful customer experiences globally.

Use Cases

Customers recommend Engagement Management, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Quadient CCM platform.

Other use cases:

  • Contract Management
  • Workflow Management
  • International Marketing
  • Collaboration
  • Digital Signature
  • Product Marketing
  • Training & Onboarding
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Quadient CCM platform.

Other priorities:

  • Improve Internal Communications
  • Launch New Products
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Improve Efficiency
  • Establish Thought Leadership
  • Acquire Customers
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Quadient CCM platform Use-Cases and Business Priorities: Customer Satisfaction Data

Quadient CCM platform works with different mediums / channels such as Mobile. Phone Calls. and Omnichannel.

Quadient CCM platform's features include Personalization, Alerts: Popups & Notifications, and Templates. and Quadient CCM platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Quadient CCM platform analytics capabilities include Custom Reports, and Analytics.

Reviews

"We now manage outgoing mail in a very agile way; we’ve reduced our costs and given staff time back in their day. Working with Quadient has been a good experience." - Richard Pearce

Quadient CCM platform, Signable, CoConstruct, Contentsquare, CloudFlare, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Quadient CCM platform

Top Industries

  • Education
  • Design
  • Construction

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Quadient CCM platform is popular in Education, Design, and Construction and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Quadient CCM platform Use Cases

How efficiently Does Quadient CCM platform manage your Engagement Management?

What solutions does Quadient CCM platform provide for Communication Management?

How does Quadient CCM platform address your Helpdesk Management Challenges?

What makes Quadient CCM platform ideal for Contract Management?

How does Quadient CCM platform facilitate Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Quadient CCM platform solved their Digital Experience Platform needs. Cuspera uses 664 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Quadient CCM platform testimonial

Richard Pearce

Facilities & Insurance Manager

Grand Union Housing Group

We now manage outgoing mail in a very agile way; we’ve reduced our costs and given staff time back in their day. Working with Quadient has been a good experience. Testimonial By Richard Pearce
Quadient CCM platform testimonial

Ed Fox

Controller

Groov-Pin

The Quadient implementation specialist was great to work with and helped us move from concept to practice in an extremely short period of time Testimonial By Ed Fox
Quadient CCM platform testimonial

Jim Angelo

Assistant Superintendent for Instruction

Frederick County Public Schools

Many families are struggling economically during this shutdown, and there are students without access to the internet. If e-learning was the only option, some of our students would be unable to participate, and that’s not acceptable. Testimonial By Jim Angelo
CUSTOMERS TESTIMONIALS
Quadient CCM platform testimonial

Richard Pearce

Facilities & Insurance Manager

Grand Union Housing Group

We now manage outgoing mail in a very agile way; we’ve reduced our costs and given staff time back in their day. Working with Quadient has been a good experience. Testimonial By Richard Pearce
Quadient CCM platform testimonial

Ed Fox

Controller

Groov-Pin

The Quadient implementation specialist was great to work with and helped us move from concept to practice in an extremely short period of time Testimonial By Ed Fox
Quadient CCM platform testimonial

Jim Angelo

Assistant Superintendent for Instruction

Frederick County Public Schools

Many families are struggling economically during this shutdown, and there are students without access to the internet. If e-learning was the only option, some of our students would be unable to participate, and that’s not acceptable. Testimonial By Jim Angelo

Case Studies

CASE STUDY Engie

Engie bolsters Green Gas initiative with completely revamped customer communications in just two months with Quadient

CASE STUDY Arizona Country Club

Cloud-powered financial agility: Arizona Country Club's Quadient AP journey

CASE STUDY Not-for-profit Organization

Streamlining AP processes in a not-for-profit organization

Financial Services

CASE STUDY Jumio

Jumio, a leading identity verification company, helped a global financial services company improve customer onboarding speed and reduce fraud by 95%.

CASE STUDY Doctricks

Quadient Inspire Evolve revolutionizes workload management for Doctricks

CASE STUDY Hospitality

Unleashing the Potential of Quadient AP in the hospitality industry

Video

Quadient Brand Anthem

Video Thumbnail

Frequently Asked Questions(FAQ)

for Quadient CCM platform

What is Quadient CCM platform?

Quadient CCM platform is an enterprise communications platform that enables to creation, design and delivery of in-brand personalized messages to the customers in their preferred digital or non-digital format. It helps organizations deliver exceptional experiences by providing centralized management of customer communications. It quickly creates, approves and delivers omnichannel communications from a single unified platform. It also helps to manage, track and approve communications quickly and easily.

It offers a simple drag-and-drop layout design that allows for managing customer communications across channels. It automates the customer communication workflow and delivers documents via email, print, or outsourcing. It also improves the customer experience, drives in-store traffic, and increases efficiency by serving customers with accurate information at the right time and at a low cost.

What is Quadient CCM platform used for?

Quadient CCM platform is a Digital Experience Platform Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Engagement Management, Communication Management and Helpdesk Management .

What are the top features of Quadient CCM platform?

Personalization, Alerts: popups & Notifications and Templates are some of the top features of Quadient CCM platform.

Who uses Quadient CCM platform?

Quadient CCM platform is used by Education, Design and Construction among other industries.

What are Quadient CCM platform alternatives?

Signable, CoConstruct, Contentsquare and CloudFlare are popular alternatives for Quadient CCM platform.

Where is Quadient CCM platform located?

Quadient CCM platform is headquartered at Appenzell, Switzerland.
lightning

Peers used Quadient CCM platform for engagement management and communication management

Quadient CCM platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.87/5

Read Reviews (109)
Analytics

4.77/5

Read Reviews (30)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.87/5

Read Reviews (109)
Analytics

4.77/5

Read Reviews (30)

Software Failure Risk Guidance

?

for Quadient CCM platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Quadient CCM platform

Quadient SA News

Executive

Quadient appoints Nina Tatsiy as CIO for global digital growth

Quadient has appointed Nina Tatsiy as Chief Information Officer to lead its global digital transformation and IT strategy. Tatsiy, with extensive experience in technology leadership and change management, will focus on strengthening Quadient's technology foundations, including electronic invoicing and AI adoption, to support international growth and operational efficiency. Her role is crucial as Quadient aims to enhance its digital infrastructure and competitiveness.

M&A

Quadient Enables New Shipping Service with Japan Post on its Open Locker Network, Driving Convenience and Increased Parcel Volume | Quadient

Quadient has acquired Serensia, a French electronic invoicing platform, to enhance its digital financial automation strategy in Europe. This acquisition strengthens Quadients position in the digital compliance market, providing a comprehensive e-invoicing solution in response to upcoming regulatory mandates. Serensia's technology will support Quadient's 150,000 European customers in transitioning to mandatory electronic invoicing.

Customer

Leading Human Resources Technology Company Selects Quadient for Accessibility Compliance in Customer Communications | Quadient

Wewe Media Group, a global performance marketing agency, has implemented CAKE's SaaS platform to enhance its operations. The platform offers real-time tracking and analytics, helping Wewe Media manage offers, optimize campaigns, and aggregate data efficiently. This integration supports Wewe Media's high-growth strategy by providing a unified dashboard for performance marketing.

M&A

Quadient Maintains Leader Position on Aspire Leaderboard for Customer Communications and Interaction Experience Software | Quadient

Quadient has acquired Serensia, a leading French electronic invoicing platform, to enhance its digital financial automation strategy in Europe. This acquisition strengthens Quadient's position in the digital compliance market, providing advanced e-invoicing technology and certified access to the Pan-European Public Procurement Online market. The move supports Quadient's 150,000 European customers in transitioning to mandatory electronic invoicing under upcoming regulations.

Quadient SA Profile

Company Name

Quadient SA

Company Website

https://www.quadient.com/

HQ Location

Appenzell, Switzerland

Employees

1001-5000

Social

Financials

PRIVATE