Quadient CCM platform Overview
Quadient helps organizations create impactful customer connections. The company drives meaningful customer experiences globally.
Use Cases
Customers recommend Engagement Management, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Quadient CCM platform.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Quadient CCM platform.
Quadient CCM platform Use-Cases and Business Priorities: Customer Satisfaction Data
Quadient CCM platform works with different mediums / channels such as Mobile. Phone Calls. and Omnichannel.
Quadient CCM platform's features include Personalization, Alerts: Popups & Notifications, and Templates. and Quadient CCM platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Quadient CCM platform analytics capabilities include Custom Reports, and Analytics.
Reviews
"The process is totally transparent. We can clearly see where mailings are within the System. Importantly, if any fail for any reason, Such as an error in a postal address, we’re Notified by email so that we can take action. Mailings go the same day;... it’s very efficient." - Antony lyall
Quadient CCM platform, Signable, CoConstruct, Contentsquare, CloudFlare, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Quadient CCM platform
Top Industries
- Education
- Design
- Construction
Popular in
- Mid Market
- Small Business
- Enterprise
Quadient CCM platform is popular in Education, Design, and Construction and is widely used by Mid Market, Small Business, and Enterprise.
Quadient CCM platform Customer wins, Customer success stories, Case studies
What benefits does Quadient CCM platform offer for Engagement Management?
How efficiently Does Quadient CCM platform manage your Communication Management?
How can Quadient CCM platform enhance your Helpdesk Management process?
What benefits does Quadient CCM platform offer for Contract Management?
How does Quadient CCM platform address your Workflow Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Quadient CCM platform solved their Digital Experience Platform needs. Cuspera uses 664 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The process is totally transparent. We can clearly see where mailings are within the System. Importantly, if any fail for any reason, Such as an error in a postal address, we’re Notified by email so that we can take action. Mailings go the same day; it’s very efficient. Testimonial By Antony lyall |
|
When quadient presented impress and showed what it could do for us, it honestly revolutionized the way that we do the business and the mail process. It cut our time down considerably. We saw that a single person was able to take a 6–8-hour process down to less than 2 hours. Within our first year, w...e realized over $250,000 in postage savings alone and achieved roi in less than 10 months. That was the big impact for us. |
|
We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been paramount. With the visibility and insights that we... gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Antony lyall Finance Manager' Bright Seeds |
The process is totally transparent. We can clearly see where mailings are within the System. Importantly, if any fail for any reason, Such as an error in a postal address, we’re Notified by email so that we can take action. Mailings go the same day; it’s very efficient. Testimonial By Antony lyall |
|
ed dibeler chief information officer Automated healthcare solutions |
When quadient presented impress and showed what it could do for us, it honestly revolutionized the way that we do the business and the mail process. It cut our time down considerably. We saw that a single person was able to take a 6–8-hour process down to less than 2 hours. Within our first year, w...e realized over $250,000 in postage savings alone and achieved roi in less than 10 months. That was the big impact for us. |
|
Catherine Moulinier Customer Experience Manager Hilti |
We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been paramount. With the visibility and insights that we... gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets. |
Quadient Brand Anthem
Frequently Asked Questions(FAQ)
for Quadient CCM platform
What is Quadient CCM platform?
Quadient CCM platform is an enterprise communications platform that enables to creation, design and delivery of in-brand personalized messages to the customers in their preferred digital or non-digital format. It helps organizations deliver exceptional experiences by providing centralized management of customer communications. It quickly creates, approves and delivers omnichannel communications from a single unified platform. It also helps to manage, track and approve communications quickly and easily.
It offers a simple drag-and-drop layout design that allows for managing customer communications across channels. It automates the customer communication workflow and delivers documents via email, print, or outsourcing. It also improves the customer experience, drives in-store traffic, and increases efficiency by serving customers with accurate information at the right time and at a low cost.
What is Quadient CCM platform used for?
What are the top features of Quadient CCM platform?
Who uses Quadient CCM platform?
What are Quadient CCM platform alternatives?
Where is Quadient CCM platform located?
Peers used Quadient CCM platform for engagement management and communication management
Quadient CCM platform Competitors
Quadient CCM platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
Software Failure Risk Guidance
?for Quadient CCM platform
Overall Risk Meter
Top Failure Risks for Quadient CCM platform
Quadient SA Profile
Company Name
Quadient SA
Company Website
https://www.quadient.com/HQ Location
Appenzell, Switzerland
Employees
1001-5000
Social
Financials
PRIVATE
