HubSpot Service Hub Overview
HubSpot Service Hub streamlines customer support across preferred channels. It enhances team efficiency for small to enterprise businesses.
Use Cases
Customers recommend Knowledge Management, Customer Feedback Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using HubSpot Service Hub.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using HubSpot Service Hub.
HubSpot Service Hub Use-Cases and Business Priorities: Customer Satisfaction Data
HubSpot Service Hub works with different mediums / channels such as User Generated Content. Blogs. E-Mail etc.
HubSpot Service Hub's features include Ticketing, Feedback Surveys, Recording, etc. and HubSpot Service Hub support capabilities include Chat Support, Phone Support, Email Support, etc. also HubSpot Service Hub analytics capabilities include Analytics, and Custom Reports.
Reviews
"There was a lot to accomplish in a short period of time and a steep learning curve. Gina and her team at HubSpot walked me through the process of setting everything up. She was patient, informative, and helpful. The onboarding experience was not onl...y painless, but it was also enjoyable! We are very pleased with what we accomplished in a short period of time and feel very good about our decision to put our web presence in HubSpot's hands." - Andrew Homan
HubSpot Service Hub, Cayzu Help Desk, Service Creatio, Elevio, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for HubSpot Service Hub
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
HubSpot Service Hub is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on HubSpot Service Hub Use Cases
How efficiently Does HubSpot Service Hub manage your Knowledge Management?
How does HubSpot Service Hub facilitate Customer Feedback Management?
What solutions does HubSpot Service Hub provide for Helpdesk Management?
Why is HubSpot Service Hub the best choice for Engagement Management?
How can HubSpot Service Hub enhance your Workflow Management process?
11 buyers and buying teams have used Cuspera to assess how well HubSpot Service Hub solved their Help Desk needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
There was a lot to accomplish in a short period of time and a steep learning curve. Gina and her team at HubSpot walked me through the process of setting everything up. She was patient, informative, and helpful. The onboarding experience was not only painless, but it was also enjoyable! We are very... pleased with what we accomplished in a short period of time and feel very good about our decision to put our web presence in HubSpot's hands. |
|
Getting HubSpot for our company was a wise decision and we already see great results from it. Our implementation specialist went above and beyond to get us onboarded successfully and efficiently. She was well prepared and extremely knowledgeable about her work! Thank you HubSpot! Testimonial By Zola Enkhbold |
|
|
A clear view of what tickets are a priority has had a direct impact on our team's results. Overall, we're operating at a higher level with HubSpot's tools. Testimonial By Doug Dotts |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Andrew Homan Attorney Homan Legal Corporation |
There was a lot to accomplish in a short period of time and a steep learning curve. Gina and her team at HubSpot walked me through the process of setting everything up. She was patient, informative, and helpful. The onboarding experience was not only painless, but it was also enjoyable! We are very... pleased with what we accomplished in a short period of time and feel very good about our decision to put our web presence in HubSpot's hands. |
|
Zola Enkhbold Director of Marketing BidMed |
Getting HubSpot for our company was a wise decision and we already see great results from it. Our implementation specialist went above and beyond to get us onboarded successfully and efficiently. She was well prepared and extremely knowledgeable about her work! Thank you HubSpot! Testimonial By Zola Enkhbold |
|
Doug Dotts Director of Client Outcomes Unific |
A clear view of what tickets are a priority has had a direct impact on our team's results. Overall, we're operating at a higher level with HubSpot's tools. Testimonial By Doug Dotts |
Case Studies
CASE STUDY Papaya Global
CASE STUDY IN-18
CASE STUDY me&u
CASE STUDY Le Wagon
CASE STUDY 2030 Builders
CASE STUDY Scrums.com
Video
HubSpot Starter Customer Platform Walkthrough (New Release!)
Frequently Asked Questions(FAQ)
for HubSpot Service Hub
What is HubSpot Service Hub?
HubSpot Service Hub is a customer service software that helps to deliver organized customer service that gives efficient help and complete answers to customer queries and issues. It helps to boost the productivity of customer service teams. It helps to increase revenue and increase customer satisfaction.
Service Hub also offers a complete help desk with built-in automation and reporting, so you can turn chats and emails into tickets that are easily organized, prioritized, and tracked. Service Hub helps to improve customer experience with the Conversations inbox, which brings all communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox. Each conversation is enriched by the HubSpot CRM, so customer service reps have contextual information about the customer's history with the company.
Service Hub enables businesses to provide self-service solutions to their customers with support from knowledge base tools, library of support articles. Service Hub's live chat makes it easy to engage more customers in conversations. And using the service bot, businesses can scale these conversations to help customers get answers without involving a human specialist.
What is HubSpot Service Hub used for?
What are the top features of HubSpot Service Hub?
Who uses HubSpot Service Hub?
What are HubSpot Service Hub alternatives?
Where is HubSpot Service Hub located?
Peers used HubSpot Service Hub for knowledge management and customer feedback management
HubSpot Service Hub Competitors
HubSpot Service Hub Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (247) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (247) |
HubSpot Service Hub Integrations
HubSpot Service Hub integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for HubSpot Service Hub
Software Failure Risk Guidance
?for HubSpot Service Hub
Overall Risk Meter
Top Failure Risks for HubSpot Service Hub
HubSpot, Inc News
TRooInbound Is Now Officially a HubSpot Platinum Solutions Partner
TRooInbound has advanced to a HubSpot Platinum Solutions Partner, marking one of India's fastest transitions from Gold to Platinum in HubSpot's partner ecosystem. This achievement underscores TRooInbound's commitment to helping businesses adopt HubSpot through modern Revenue Operations and CRM strategies. The agency offers a range of services, including CRM setup, AI-driven RevOps, and personalized content solutions.
HubSpot Acquires Dashworks to Supercharge AI-Driven Workplace Search
HubSpot has acquired Dashworks to enhance its AI-driven workplace search capabilities, integrating Dashworks' technology into HubSpot's Breeze product line. This acquisition aims to streamline information retrieval for small businesses, allowing faster access to data across various applications. The Dashworks team will join HubSpots AI product group, enhancing search and contextual gathering capabilities.
Hemostemix Launches HubSpot-Powered Platform for ACP-01 Sales | HMTXF ...
Hemostemix has launched upgraded corporate websites powered by HubSpot, enhancing its digital marketing and CRM capabilities. The new platform includes AI-driven patient engagement, HIPAA-compliant portals, and automated workflows, aiming to reduce administrative costs by 20% and improve patient access. This strategic move supports Hemostemix's global expansion and regulatory compliance for its ACP-01 therapy.
HubSpot Launches Loop Marketing to Empower Marketers in AI Era
HubSpot has launched Loop Marketing, a new approach designed to help businesses adapt to the AI-driven market landscape. This method includes four stagesExpress, Tailor, Amplify, and Evolvethat leverage AI and human collaboration to enhance marketing strategies. Loop Marketing aims to provide small businesses with a competitive edge by enabling faster campaign launches, personalized experiences, and reduced acquisition costs.
HubSpot, Inc Profile
HQ Location
25 First Street, 2nd Floor Cambridge, MA 02141 United States
Employees
1001-5000
Social
Financials
IPO
