Interactions Platform Overview

Interactions IVA addresses the challenge of enhancing customer communication while managing costs. By leveraging conversational AI, this platform transforms customer interactions, making them more efficient and effective. Businesses can expect a reduction in operational expenses as the Intelligent Virtual Assistants streamline communication processes. The platform is particularly beneficial for companies aiming to improve customer experience (CX) without increasing overhead. A notable feature is its ability to handle mission-critical CX tasks, ensuring reliability and satisfaction. With its focus on conversational AI, Interactions IVA positions itself as a strategic asset for businesses seeking to refine their customer engagement strategies and achieve better ROI.

Use Cases

Customers recommend Engagement Management, Social Media Management, Communication Management, as the business use cases that they have been most satisfied with while using Interactions Platform.

Other use cases:

  • Lifetime Value Management
  • Measuring Customer Satisfaction
  • Loyalty Management
  • Helpdesk Management
  • Contact List Management
  • Lead Qualification: Technographic
  • Content Tracking
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Interactions Platform.

Other priorities:

  • Improve Digital And Social Presence
  • Enhance Customer Relationships
  • Improve Efficiency
  • Improve Consistency
  • Improve ROI
  • Improve Brand Engagement
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Interactions Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Interactions Platform works with different mediums / channels such as Social Media.

Interactions Platform's features include Intelligent Assistant, and Personalization. and Interactions Platform support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Interactions Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Categories: Social Media Analytics , Social Media Monitoring , Social Media Customer Service...." Peer review

Interactions Platform, Walls.io, YouScan, Publer, HeyOrca, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Interactions Digital Roots leverages AI to enhance customer conversations and insights. Highly relevant interactions are delivered through advanced artificial social intelligence.

Popular Business Setting

for Interactions Platform

Top Industries

  • Financial Services
  • Utilities
  • Restaurants

Popular in

  • Large Enterprise

Interactions Platform is popular in Financial Services, Utilities, and Restaurants and is widely used by Large Enterprise,

Comprehensive Insights on Interactions Platform Use Cases

How can Interactions Platform optimize your Engagement Management Workflow?

Why is Interactions Platform the best choice for Social Media Management?

How can Interactions Platform optimize your Communication Management Workflow?

What Are the key features of Interactions Platform for Lifetime Value Management?

How can Interactions Platform enhance your Measuring Customer Satisfaction process?

15+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Interactions Platform solved their Social Media Marketing needs. Cuspera uses 585 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Case Studies

Retail

CASE STUDY A global athletic brand

Interactions IVA helped a global athletic brand improve customer service in 28 countries and six languages. The company replaced its IVR with a digital agent that matched its brand and unified the cu...stomer experience. The solution automated workflows for four major services and streamlined call routing. Results included saving 7 million agent minutes, fully automating 26% of calls, and achieving an 83% self-service success rate. The brand also saw $1,050,000 in annual net savings.

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Utilities

CASE STUDY Salt River Project (SRP)

Interactions Virtual Assistant helped Salt River Project (SRP) double their self-service rate. SRP faced high call volumes during peak season and needed to reduce live agent hires. Interactions built... conversational applications, Rosie and Ramón, using Adaptive Understanding technology. Self-service rates increased from 22% to 39%. 24% of callers now complete transactions via self-service. Outage notification containment reached 48%. SRP saved costs and improved customer satisfaction.

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Financial Services

CASE STUDY Fortune 50 financial services company

Interactions IVA helped a Fortune 50 financial services company improve customer experience. Cardholders needed fast help for lost cards and account updates. The company used Interactions IVA to auto...mate thousands of inquiries with human-like conversations. The solution handled 90% of interactions with AI and 10% with humans. Results included a 20% drop in same-day callbacks, 40% fully automated resolutions, and 50% time saved over competitors. The IVA processed nearly 15 million calls, saved $6.6 million a year, and boosted CSAT scores to 4.68 out of 5.

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Telecommunications

CASE STUDY A leading telecommunications company

Interactions IVA helped a leading telecommunications company reduce call misroutes and improve security. The company faced high call volume and needed better intent recognition and PCI compliance. In...teractions implemented an Intelligent Virtual Assistant and real-time redaction software. The solution achieved a 98.90% intent capture rate and a 92% self-service containment rate. The company saved $39 million by reducing average handling time. Redaction protected millions of credit cards and bank accounts each year.

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Retail

CASE STUDY A leading gift-giving and floral retailer

Interactions IVA helped a leading gift-giving and floral retailer improve customer experience across 10+ brands. The company faced high call volumes and needed scalable, automated support for busy se...asons. Interactions IVA provided fast, human-like conversations and handled over 50 service lines. The solution removed 7.9 million agent minutes in one year, achieved a 74% self-service success rate, and improved automation by 25%. Brand loyalty grew as customers enjoyed efficient, personalized service.

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Telecommunications

CASE STUDY A major U.S. telecommunications company

Interactions implemented an Intelligent Virtual Assistant (IVA) for a major U.S. telecommunications company. The company wanted to reduce customer churn and cut annual operating costs by $7 million. ...The IVA replaced the old IVR system and improved self-service rates to 69%. The company saved $10.8 million year-to-date and expects $20 million in savings next year. The solution also improved the ID rate by 29% and increased the containment rate by 39%.

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Frequently Asked Questions(FAQ)

for Interactions Platform

What is Interactions Platform?

Interactions Digital Roots is a social media marketing platform that leverages artificial intelligence (AI) to find meaningful social posts, prioritize these posts based on relevance, suggest responses, and insights. It helps to increase sales and revenue and improve ROI.

Interactions Digital Roots processes text and images alike, driving a complete understanding of intent and context. Leveraging this level of understanding improves the productivity. It also dramatically reduces time spent sifting through and reading social posts, freeing up social customer representatives from having to perform manual searches to get ahead of trend shifts and use the real-time voice of the customers to plan for emerging topics.

Its features include delivers actionable insights on the customers in real-time, easily monitor the performance for the brand and the competitors, easily find, prioritize and classify social media posts in real-time, find More Relevant Opportunities and so on.

What is Interactions Platform used for?

Interactions Platform is a Social Media Marketing Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Social Media Management and Communication Management .

What are the top features of Interactions Platform?

Intelligent assistant, Personalization are some of the top features of Interactions Platform.

Who uses Interactions Platform?

Interactions Platform is used by Financial Services, Utilities and Restaurants among other industries.

What are Interactions Platform alternatives?

Walls.Io, YouScan, Publer and HeyOrca are popular alternatives for Interactions Platform.

Where is Interactions Platform located?

Interactions Platform is headquartered at Franklin, MA.
lightning

Peers used Interactions Platform for engagement management and social media management

Interactions Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.72/5 ★

Read Reviews (119)
Analytics

4.73/5 ★

Read Reviews (79)
Custom Reports

4.71/5 ★

Read Reviews (48)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.72/5 ★

Read Reviews (119)
Analytics

4.73/5 ★

Read Reviews (79)
Custom Reports

4.71/5 ★

Read Reviews (48)

Software Failure Risk Guidance

?

for Interactions Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Interactions Platform

Interactions LLC News

Awards

Omni Interactions Wins 2025 Excellence in Customer Service Award for Outsource Partner of the Year

Omni Interactions has won the 2025 Excellence in Customer Service Award for Outsource Partner of the Year.

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Product

De-Risking AI: 7 Ways Interactions Builds Compliant IVAs for Financial Services

Interactions focuses on building compliant Intelligent Virtual Assistants (IVAs) for financial services, emphasizing data security and compliance to meet industry regulations.

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Partnership

Revolutionizing Customer Service: The Blueprint for Partnership and Saving 60M+ Agent Minutes

Interactions partnered with a leading insurance provider to enhance customer service, saving over 60 million agent minutes through innovative technology and strategic collaboration.

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Twilio's Product Roadmap: Enhancing Customer Support and Engagement - CMSWire.com

Personalized IVR uses real-time data. Enhances customer interactions with AI-derived traits for personalized experiences. Twilio, a San Franciso-based ...

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Interactions LLC Profile

Company Name

Interactions LLC

Company Website

https://www.interactions.com/

HQ Location

Franklin, MA

Employees

501-1000

Social

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Financials

SERIES D