Key Survey Overview

Key Survey’s Contact Manager is a centralized repository for managing survey participants. Users can view, manage, and select participants efficiently.

Use Cases

Customers recommend Customer Feedback Management, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using Key Survey.

Other use cases:

  • Proposal & Quote Management
  • Contact List Management
  • Competitive Intelligence
  • Communication Management
  • Offer Management
  • Market Research
  • Collaboration
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Key Survey.

Other priorities:

  • Launch New Products
See all business priorities See less business priorities

Key Survey Use-Cases and Business Priorities: Customer Satisfaction Data

Key Survey works with different mediums / channels such as Promotions. and Chat.

Key Survey's features include Feedback Surveys, Personalization, Dashboard, etc. and Key Survey support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Key Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Very easy to use, very short learning curve for all basic needs, excellent tech support, big toolbox (mostly in the form of supplied Plug-Ins) for special question and response presentation, interaction, and management, HTML coding support, custom CSS support, query string variables can be passed to prepopulate fields, new plug-ins and tools are developed as needed by Key Survey, available bulk e-mail survey invitation system, good pre and post survey entry and exit options, easy to copy surveys and questions across the platform, fast to load and update...." Peer review by Bill Voegeli

Key Survey, Formstack Form Builder, RazorSync, Ushur, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Key Survey

Top Industries

  • Education
  • Oil & Energy
  • Automotive

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Key Survey is popular in Education, Oil & Energy, and Automotive and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Key Survey Use Cases

How does Key Survey address your Customer Feedback Management Challenges?

How does Key Survey address your Workflow Management Challenges?

What benefits does Key Survey offer for Engagement Management?

How does Key Survey facilitate Proposal & Quote Management?

What Are the key features of Key Survey for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Key Survey solved their Customer Feedback Management needs. Cuspera uses 761 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Hospital & Health Care

CASE STUDY A healthcare network

FORM helped a healthcare network improve infection audits during COVID-19. The network needed a better audit tool for new safety protocols. FORM built a solution with clear logic, prompts, and automa...ted notifications for fast action. Administrators use dashboards to track audits and trends. Facility managers now have a standard tool to check protocols and fix issues quickly. Leaders can see risk areas and focus training to improve compliance.

Retail

CASE STUDY Food City

FORM helped Food City improve survey turnaround time. Food City needed faster survey reporting and offline survey tools. FORM made it easy to send surveys by email and collect in-store feedback witho...ut internet. Management teams now get quick, clear reports. Food City can track results over time and use historical data. The solution reduced manual work and made reporting much faster.

Food & Beverages

CASE STUDY A Fortune 500 beverage company

FORM helped a Fortune 500 beverage company track employee health for COVID-19 compliance. The company needed a way for workers to self-attest symptoms and connect responses to a QR code system. FORM ...built a custom form and dashboard for real-time monitoring and alerts. The solution enabled instant action on reported symptoms and supported compliance with state laws. Managers gained clear data to improve employee engagement and prevent infection spread.

Retail

CASE STUDY Brewers Decorator Centers

FORM helped Brewers Decorator Centers move from paper forms to a digital platform. Brewers used FORM to run daily audits, health and safety checks, and compliance evaluations across 170 UK locations.... The mobile solution replaced slow, paper-based processes with real-time data collection and automated workflows. Brewers now uses dashboards to track KPIs and make fast, data-driven decisions. Managers and leaders can see performance and act quickly to improve operations.

Marketing and Advertising

CASE STUDY MarketSource

FORM and FieldConnector helped MarketSource connect its mobile workforce. MarketSource needed a solution for its large team of sales and marketing experts working in the field. FORM provided automate...d check-in call reports and integrated with MarketSource’s REPFirst platform. The solution used geofencing and logic-based forms to collect real-time data. FieldConnector unified team communications and reduced inefficiencies. MarketSource improved communication, data collection, and decision-making for its clients.

Consumer Goods

CASE STUDY Imperial Distributors

FORM helped Imperial Distributors improve in-store audits. Before, the team used paper forms and spreadsheets, which slowed them down. With FORM's mobile app, audits are faster and more accurate. Aud...itors can take photos, record data, and share reports in real time. Managers now get instant insights and can fix problems quickly. This leads to better service for retail partners and improved product sales.

Frequently Asked Questions(FAQ)

for Key Survey

What is Key Survey used for?

Key Survey is a Customer Feedback Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Workflow Management and Engagement Management .

What are the top features of Key Survey?

Feedback surveys, Personalization and Dashboard are some of the top features of Key Survey.

Who uses Key Survey?

Key Survey is used by Education, Oil & Energy and Automotive among other industries.

What are Key Survey alternatives?

Formstack Form Builder, RazorSync and Ushur are popular alternatives for Key Survey.

Where is Key Survey located?

Key Survey is headquartered at 161 Forbes Rd., Braintree, MA 02184, US.
lightning

Peers used Key Survey for customer feedback management and workflow management

Key Survey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.51/5

Read Reviews (14)
Custom Reports

4.23/5

Read Reviews (80)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.51/5

Read Reviews (14)
Custom Reports

4.23/5

Read Reviews (80)

Software Failure Risk Guidance

?

for Key Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for Key Survey

FORM News

Product

FORM Unveils Augmented Reality for Grocery Perishables

FORM has introduced augmented reality capabilities in its GoSpotCheck platform to enhance grocery perishable department management. This innovation allows grocers to efficiently track and manage inventory, planogram compliance, and shrink management, improving labor, sales, and margin metrics. The solution is available worldwide and integrates with existing GoSpotCheck features, providing real-time execution data for better merchandising compliance.

Customer

Suja Organic Selects GoSpotCheck to Transform Retail Execution

Suja Organic has selected GoSpotCheck by FORM to enhance its retail execution across 10,000 grocery locations. The integration of syndicated point-of-sale data with real-time execution insights will enable Suja's field teams to identify sales trends and opportunities swiftly. This collaboration aims to improve store performance and drive sales growth.

Customer

Arterra Wines Canada Selects GoSpotCheck by FORM

Arterra Wines Canada has chosen GoSpotCheck by FORM to enhance its retail execution using AI-powered image recognition technology. This solution will enable Arterra to capture SKU-level data from in-store photos, providing actionable insights for market intelligence and assortment compliance. The integration aims to boost operational efficiency and ensure consistent brand representation across retail environments.

Customer

Southern Glazers Wine & Spirits Selects FORM Image Recognition

Southern Glazers Wine & Spirits has selected FORM's image recognition software to enhance field sales execution and market intelligence. This strategic partnership will see Southern Glazers field teams using FORM's AI-driven technology to analyze product positioning and pricing, integrating with their existing CRM for real-time insights. The collaboration aims to improve market positioning and customer relationships.

FORM Profile

Company Name

FORM

Company Website

https://www.form.com/

HQ Location

161 Forbes Rd., Braintree, MA 02184, US

Employees

251-500

Social

Financials

PRIVATE