Ushur Overview
Ushur leverages AI-powered automation to transform customer experience management through personalized interactions and seamless integrations. Businesses in healthcare, insurance, and financial services can utilize Ushur to enhance customer engagement and streamline workflows. The platform's Agentic AI framework is designed to deliver tailored experiences that improve service outcomes. By automating routine tasks and providing intelligent insights, Ushur helps organizations achieve higher ROI and better market positioning. Its comprehensive security measures ensure data protection, making it a reliable choice for industries with stringent compliance requirements.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Ushur.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Ushur.
Ushur Use-Cases and Business Priorities: Customer Satisfaction Data
Ushur works with different mediums / channels such as E-Mail.
Ushur's features include Feedback Surveys, Personalization, Capture Information, etc. and Ushur support capabilities include Phone Support, 24/7 Support, AI Powered, etc. also Ushur analytics capabilities include Custom Reports, and Analytics.
Reviews
"We looked at several vendors to help us transform our customer experience and ultimately chose Ushur because of their Invisible App. To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or havi...ng to deal with an app, is a game changer." - Ashley Restad
Ushur, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Ushur is the complete solution for intelligent automation, engaging customers via email, apps, and SMS. It uses conversational AI to understand and respond to customer interactions.
Popular Business Setting
for Ushur
Top Industries
- Insurance
Popular in
Ushur is popular in Insurance, and is widely used by
Comprehensive Insights on Ushur Use Cases
How can Ushur enhance your Engagement Management process?
How can Ushur enhance your Workflow Management process?
How can Ushur optimize your Customer Feedback Management Workflow?
How can Ushur enhance your Sales Document Management process?
29+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Ushur solved their Customer Experience Management needs. Cuspera uses 1617 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We looked at several vendors to help us transform our customer experience and ultimately chose Ushur because of their Invisible App. To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or having to deal with an app, is a game changer. Testimonial By Ashley Restad |
|
Ushur is a true partner in our digital transformation. Their ability to rapidly prototype and automate customer journeys has provided Unum with a competitive edge, delighting our customers while allowing our employees to focus on higher-value work. As impressive as their technology is, the quality ...of the Ushur team may be what sets them apart. They truly care about our success. |
|
The results we got were phenomenal, and we hadn't written a line of code. We'd never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different. Testimonial By Ken Lynch |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ashley Restad Healthspire |
We looked at several vendors to help us transform our customer experience and ultimately chose Ushur because of their Invisible App. To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or having to deal with an app, is a game changer. Testimonial By Ashley Restad |
|
Mike Simonds COO Unum |
Ushur is a true partner in our digital transformation. Their ability to rapidly prototype and automate customer journeys has provided Unum with a competitive edge, delighting our customers while allowing our employees to focus on higher-value work. As impressive as their technology is, the quality ...of the Ushur team may be what sets them apart. They truly care about our success. |
|
Ken Lynch Head of IS Irish Life |
The results we got were phenomenal, and we hadn't written a line of code. We'd never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different. Testimonial By Ken Lynch |
Case Studies
CASE STUDY Irish Life
CASE STUDY Leading Mortgage Servicer
CASE STUDY Tower Insurance
Video
What is Ushur?
Frequently Asked Questions(FAQ)
for Ushur
What is Ushur?
Ushur platform is an AI-powered customer experience automation platform that is designed to engage customers with automated conversations. It delivers delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement. It is designed for high-contact industries like insurance, logistics and financial services,
It utilizes an artificial intelligence engine that provides drag and drop builder tools, enterprise-grade platform infrastructure that includes analytics, APIs and software development kits, enabling clients to expand their customer engagement abilities with customized software. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Ushur engages customers over email, mobile, voice and more, using conversational AI and intuitive workflows to understand what people are saying and what to do next. Its end-to-end platform accelerates time to value with features like a visual builder, powerful tools for data extraction, and integrations with backend systems like Salesforce, Servicenow and even homegrown, legacy systems.
What is Ushur used for?
What are the top features of Ushur?
What are Ushur alternatives?
Where is Ushur located?
Peers used Ushur for engagement management and workflow management
Ushur Competitors
Ushur Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (254) |
| Custom Reports | Read Reviews (76) |
| Analytics | Read Reviews (240) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (254) |
| Custom Reports | Read Reviews (76) |
| Analytics | Read Reviews (240) |
Software Failure Risk Guidance
?for Ushur
Overall Risk Meter
Top Failure Risks for Ushur
Ushur, Inc. News
Ushur unveils AI agent to streamline healthcare support - MarTech Cube
Ushur has launched an AI agent designed to improve healthcare support services.
Ushur enhances customer experience with new end-to-end solution for insurance carriers
Ushur introduces a comprehensive solution to improve customer experience for insurance carriers.
Ushur launches AI - powered self - service solution to modernize end - to - end short - term disability absence engagement – IT Business Net
Ushur launches AI solution to modernize short-term disability absence engagement for insurance carriers.
Ushur launches AI-powered self-service solution to modernize end-to-end short-term disability absence engagement - GlobeNewswire
Ushur has introduced an AI-driven self-service tool to improve the management of short-term disability absences.
Ushur, Inc. Profile
Company Name
Ushur, Inc.
Company Website
//ushur.comHQ Location
3975 Freedom Cir. , Suite 830, Santa Clara, California 95054, US
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