Ushur Overview
Ushur is the complete solution for intelligent automation, engaging customers via email, apps, and SMS. It uses conversational AI to understand and respond to customer interactions.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Ushur.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Ushur.
Ushur Use-Cases and Business Priorities: Customer Satisfaction Data
Ushur works with different mediums / channels such as E-Mail,
Ushur's features include Feedback Surveys, Personalization, Capture Information, etc.
Reviews
"Ushur is a true partner in our digital transformation. Their ability to rapidly prototype and automate customer journeys has provided Unum with a competitive edge, delighting our customers while allowing our employees to focus on higher-value work. ...As impressive as their technology is, the quality of the Ushur team may be what sets them apart. They truly care about our success." - Mike Simonds
Ushur, Relay Network, Oracle Advertising and Customer Experience (CX), doxee, Genesys Cloud, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Ushur
Top Industries
- Insurance
Popular in
Ushur is popular in Insurance, and is widely used by
Comprehensive Insights on Ushur Use Cases
How can Ushur enhance your Engagement Management process?
How can Ushur optimize your Workflow Management Workflow?
Why is Ushur the best choice for Customer Feedback Management?
How does Ushur facilitate Sales Document Management?
29+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Ushur solved their Customer Experience Management needs. Cuspera uses 1617 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ushur is a true partner in our digital transformation. Their ability to rapidly prototype and automate customer journeys has provided Unum with a competitive edge, delighting our customers while allowing our employees to focus on higher-value work. As impressive as their technology is, the quality ...of the Ushur team may be what sets them apart. They truly care about our success. |
|
The results we got were phenomenal, and we hadn't written a line of code. We'd never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different. Testimonial By Ken Lynch |
|
We looked at several vendors to help us transform our customer experience and ultimately chose Ushur because of their Invisible App. To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or having to deal with an app, is a game changer. Testimonial By Ashley Restad |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mike Simonds COO Unum |
Ushur is a true partner in our digital transformation. Their ability to rapidly prototype and automate customer journeys has provided Unum with a competitive edge, delighting our customers while allowing our employees to focus on higher-value work. As impressive as their technology is, the quality ...of the Ushur team may be what sets them apart. They truly care about our success. |
|
Ken Lynch Head of IS Irish Life |
The results we got were phenomenal, and we hadn't written a line of code. We'd never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different. Testimonial By Ken Lynch |
|
Ashley Restad Healthspire |
We looked at several vendors to help us transform our customer experience and ultimately chose Ushur because of their Invisible App. To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or having to deal with an app, is a game changer. Testimonial By Ashley Restad |
Video
What is Ushur?
Frequently Asked Questions(FAQ)
for Ushur
What is Ushur?
Ushur platform is an AI-powered customer experience automation platform that is designed to engage customers with automated conversations. It delivers delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement. It is designed for high-contact industries like insurance, logistics and financial services,
It utilizes an artificial intelligence engine that provides drag and drop builder tools, enterprise-grade platform infrastructure that includes analytics, APIs and software development kits, enabling clients to expand their customer engagement abilities with customized software. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Ushur engages customers over email, mobile, voice and more, using conversational AI and intuitive workflows to understand what people are saying and what to do next. Its end-to-end platform accelerates time to value with features like a visual builder, powerful tools for data extraction, and integrations with backend systems like Salesforce, Servicenow and even homegrown, legacy systems.
What is Ushur used for?
What are the top features of Ushur?
What are Ushur alternatives?
Where is Ushur located?
Peers used Ushur for engagement management and workflow management
Ushur Competitors
Ushur Features
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- Medium
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (254) |
| Custom Reports | Read Reviews (76) |
| Analytics | Read Reviews (240) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (254) |
| Custom Reports | Read Reviews (76) |
| Analytics | Read Reviews (240) |
Software Failure Risk Guidance
?for Ushur
Overall Risk Meter
Top Failure Risks for Ushur
Ushur, Inc. News
Ushur enhances customer experience with new end-to-end solution for insurance carriers
Ushur introduces a comprehensive solution to improve customer experience for insurance carriers.
Ushur launches AI - powered self - service solution to modernize end - to - end short - term disability absence engagement – IT Business Net
Ushur launches AI solution to modernize short-term disability absence engagement for insurance carriers.
MHPA Honors Ushur with Isadore King Spirit of Service Award
Ushur will receive the Isadore King Spirit of Service Award from MHPA for its contributions to healthcare and insurance sectors.
Ushur, Inc. Feeds
Welcoming Ushur’s new CFO, Tony Smolek
Big news on the hiring front continues for Ushur this week, with the announcement that Tony Smolek has joined our leadership team as CFO. This fills me with excitement on so many levels, and I wanted to take some time to augment today’s press release with a more personal take on Tony’s appointment. For the […]
The post Welcoming Ushur’s new CFO, Tony Smolek appeared first on Ushur.
Ushur XOS at the GenAI Summit
Generative AI for the Enterprise The week before last, Ushur attended the inaugural GenAI Summit at the Palace of the Fine Arts in San Francisco, CA. It was an incredible forum for speaking with and listening to the industry’s experts who are defining the future of Generative AI. At the summit, Ushur’s attendees also got […]
The post Ushur XOS at the GenAI Summit appeared first on Ushur.
Improving Maternal Health and Wellness with Digital Care Navigation
Introduction: Despite spending more per capita for maternity care than any other nation in the world, the U.S. has higher rates of adverse pregnancy outcomes than any other high-income country. According to the CDC, Maternal mortality has been rising, with nearly 84% of pregnancy-related deaths thought to be preventable. Serious diseases passed to babies during […]
The post Improving Maternal Health and Wellness with Digital Care Navigation appeared first on Ushur.
Ushur, Inc. Profile
Company Name
Ushur, Inc.
Company Website
//ushur.comHQ Location
3975 Freedom Cir. , Suite 830, Santa Clara, California 95054, US
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