Liveperson AI Chatbot Overview

LivePerson offers AI chatbot tools to transform customer interactions. Brands can easily build, integrate, manage, and optimize chatbots with this platform.

Use Cases

Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Liveperson AI Chatbot.

Other use cases:

  • Advertisement
  • Communication Management
  • Helpdesk Management
  • Conversion Management
  • Contact List Management
  • Lead Analytics
  • Generation Of New Leads
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Liveperson AI Chatbot.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Launch New Products
  • Grow Market Share
  • Increase Customer Life Time Value
  • Improve Digital And Social Presence
  • Improve ROI
  • Scale Best Practices
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Efficiency
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Liveperson AI Chatbot Use-Cases and Business Priorities: Customer Satisfaction Data

Liveperson AI Chatbot works with different mediums / channels such as Chat. Social Media. E-Mail etc.

Liveperson AI Chatbot's features include Bot, Personalization, Dashboard, etc. and Liveperson AI Chatbot support capabilities include Chat Support, AI Powered, Phone Support, etc. also Liveperson AI Chatbot analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The ability for a supervisor to send a private message in the chat to the agent for them to copy and paste to their chatter...." Peer review by Erica Baker

Peer review evidence (same sources as the product rating summary)

"...Customer engagement can be done through live chats, SMS, WhatsApp and Facebook Messenger...." Best Live Chat Support For Your WordPress Site
"...LivePerson s BotStudio also lets you build chatbots from scratch, without any coding knowledge, and its analytics dashboard can track metrics like real-time sentiment, bot containment rate, bot conversation time, total conversation time, average order value, and bot contained sales, allowing you to grasp the impact your chatbot has had on your business bottom line...." 7 of the Best AI Chatbots for 2019
"...We get immediate feedback from our customers on the chat agent call sheets which we can analyse and then use to improve our website & overall customer service performance...." Peer review by Colin McDougall, Head of Digital, Sun Life Direct, Sun Life Direct

Liveperson AI Chatbot, Chatbot, Zoom Virtual Agent, 247.ai, Uniphore Conversation Insights Agent, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Liveperson AI Chatbot

Top Industries

  • Information Technology and Services
  • Transportation/Trucking/Railroad
  • Automotive

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Liveperson AI Chatbot is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Automotive and is widely used by Small Business, Enterprise, and Large Enterprise.

Liveperson AI Chatbot Customer wins, Customer success stories, Case studies

What solutions does Liveperson AI Chatbot provide for Engagement Management?

What solutions does Liveperson AI Chatbot provide for Social Media Management?

How can Liveperson AI Chatbot enhance your Customer Feedback Management process?

How can Liveperson AI Chatbot enhance your Communication Management process?

11 buyers and buying teams have used Cuspera to assess how well Liveperson AI Chatbot solved their Chatbot needs. Cuspera uses 722 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

 

For Foxtel, messaging is what feels right to customers

Foxtel, Australia's largest cable provider, has successfully implemented LivePerson's App Messaging, handling around 90,000 messages since its launch. This initiative has led to higher customer satis...faction and improved agent efficiency, enhancing Foxtel's competitive edge.

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LivePerson brings Conversational Commerce to the ball game with Aramark

LivePerson's Conversational Cloud platform powered a mobile ordering service pilot at Citizens Bank Park, enabling Philadelphia Phillies fans to order beverages via iPhone without leaving their seats.... This initiative, in collaboration with Aramark, marks the first sports concessionaire to test such a service, enhancing fan experience through conversational interfaces.

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Zurich UK - Insurance - Very Large

London, UK

Zurich UK used LivePerson to improve customer engagement in insurance claims. They shifted from phone and email to digital messaging channels, including WhatsApp and video chat. This change reduced t...he average claim settlement time to just 13 minutes. Messaging volume increased by 149% and customer satisfaction rose, with a +69 NPS. Agents can now help more customers at once, making the process faster and easier for everyone.

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Unnamed university admissions office - Education - Large

Tenfold, now part of LivePerson, unified student data for a university admissions office. Staff previously struggled with scattered information across Salesforce and Banner. Tenfold integrated these ...systems, letting teams log and access call notes in one place. This made recruitment more productive and improved student relationships. Call times dropped from three minutes to as little as one, and error rates decreased.

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The RealReal - Retail - Large

San Francisco, USA

LivePerson helped The RealReal shift 40% of customer contacts to messaging in 6 months. The company saw a 10% increase in customer satisfaction and a 50% drop in agent attrition after launch. LivePer...son’s conversational AI and automation tools improved the consignor experience and reduced wait times to under a minute. Integration with CRM and messaging channels made support more personal and efficient. The RealReal now delivers luxury-level digital customer experiences with fast, data-driven support.

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Transamerica - Financial Services - Very Large

Baltimore, USA

Tenfold, now part of LivePerson, helped Transamerica boost Salesforce user adoption. Manual processes and siloed data slowed adoption and reduced new revenue. Tenfold unified data and automated tasks..., saving each advisor 32-64 minutes daily. Call Quality Managers now review twice as many calls per month. These changes led to $3.2M in new annual revenue for Transamerica's financial advisors.

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LivePerson's Voice AI

Video Thumbnail

Frequently Asked Questions(FAQ)

for Liveperson AI Chatbot

What is Liveperson AI Chatbot?

Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.

Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.

Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.

What is Liveperson AI Chatbot used for?

Liveperson AI Chatbot is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Enter New Markets Internationally Or Locally by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Liveperson AI Chatbot?

bot, Personalization and Dashboard are some of the top features of Liveperson AI Chatbot.

Who uses Liveperson AI Chatbot?

Liveperson AI Chatbot is used by Information Technology And Services, Transportation/Trucking/Railroad and Automotive among other industries.

What are Liveperson AI Chatbot alternatives?

Chatbot, Zoom Virtual Agent, 247.Ai and Uniphore Conversation Insights Agent are popular alternatives for Liveperson AI Chatbot.

Where is Liveperson AI Chatbot located?

Liveperson AI Chatbot is headquartered at 475 10th Ave 5th Floor New York, NY 10018.
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Peers used Liveperson AI Chatbot for engagement management and social media management

Liveperson AI Chatbot Competitors

Liveperson AI Chatbot Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)

Liveperson AI Chatbot Integrations

Liveperson AI Chatbot integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.67/5 ★

Read Reviews (20)
Data Import

3.71/5 ★

Read Reviews (23)

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Yext Platform

4.34 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tray.ai

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

BigCommerce

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Liveperson AI Chatbot

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson AI Chatbot

LivePerson, Inc News

M&A

Risky Integration or Rewarding Returns? The Stakes of SoundHound's LivePerson Acquisition.

SoundHound AI plans to acquire LivePerson in an all-stock transaction valued at $43 million, aiming to leverage LivePerson's text-based conversational AI to complement its voice-based AI technology. The acquisition is expected to generate $100 million in revenue by 2027, despite LivePerson's recent financial struggles and market skepticism about SoundHound's profitability.

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Financial

LivePerson, Inc. Q1 2026 Financial Results & SoundHound AI Acquisition ...

LivePerson, Inc. reported a net loss of $14.1 million for Q1 2026, widening from $8.8 million in the previous period. The company faces significant financial challenges, including a stockholders' deficit of $51.5 million and $373.7 million in long-term debt. Despite these issues, the net loss per share improved to $0.73 from $2.32, indicating fewer shares outstanding. Investors should monitor liquidity, debt obligations, and potential strategic actions.

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Executive

Ryan Vardeman Joins LivePerson Board of Directors

Ryan Vardeman has been appointed to the board of directors at LivePerson.

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M&A

Merger details: LivePerson (LPSN) employee FAQ on SoundHound acquisition

LivePerson has released an employee FAQ regarding its acquisition of SoundHound, detailing the merger process and its implications for staff.

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LivePerson, Inc Profile

Company Name

LivePerson, Inc

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO