Liveperson AI Chatbot Overview

LivePerson offers AI chatbot tools to transform customer interactions. Brands can easily build, integrate, manage, and optimize chatbots with this platform.

Use Cases

Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Liveperson AI Chatbot.

Other use cases:

  • Advertisement
  • Communication Management
  • Helpdesk Management
  • Conversion Management
  • Contact List Management
  • Lead Analytics
  • Generation Of New Leads
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Liveperson AI Chatbot.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Launch New Products
  • Grow Market Share
  • Increase Customer Life Time Value
  • Improve Digital And Social Presence
  • Improve ROI
  • Scale Best Practices
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Efficiency
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Liveperson AI Chatbot Use-Cases and Business Priorities: Customer Satisfaction Data

Liveperson AI Chatbot works with different mediums / channels such as Chat. Social Media. E-Mail etc.

Liveperson AI Chatbot's features include Bot, Personalization, Dashboard, etc. and Liveperson AI Chatbot support capabilities include Chat Support, AI Powered, Phone Support, etc. also Liveperson AI Chatbot analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Bounce rates have improved dramatically, and most of the credit goes to digital engagement through LivePerson...." Peer review by David Phillips, Sr. Manager, Digital Marketing, Cvent, Cvent

Peer review evidence (same sources as the product rating summary)

"...We saw immense value in digital engagement; customers had the ability to both purchase a product and get the right information without leaving the digital channel...." Peer review by Norm Happ, VP of Sales, Small Business Financial Solutions, Intuit
"...The conversational analytics dashboard has something for everyone...." AI-Powered Chatbots
"...Since adopting the LivePerson software in 2018, customer satisfaction rates have been at their highest ever over 90%!..." 8 Best Chatbot Softwares in 2020

Liveperson AI Chatbot, Chatbot, Zoom Virtual Agent, Uniphore Conversation Insights Agent, Sendbird, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Liveperson AI Chatbot

Top Industries

  • Information Technology and Services
  • Transportation/Trucking/Railroad
  • Automotive

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Liveperson AI Chatbot is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Automotive and is widely used by Small Business, Enterprise, and Large Enterprise.

Liveperson AI Chatbot Customer wins, Customer success stories, Case studies

Why is Liveperson AI Chatbot the best choice for Engagement Management?

How does Liveperson AI Chatbot address your Social Media Management Challenges?

How can Liveperson AI Chatbot enhance your Customer Feedback Management process?

What benefits does Liveperson AI Chatbot offer for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Liveperson AI Chatbot solved their Chatbot needs. Cuspera uses 722 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

 

For Foxtel, messaging is what feels right to customers

Foxtel, Australia's largest cable provider, has successfully implemented LivePerson's App Messaging, handling around 90,000 messages since its launch. This initiative has led to higher customer satis...faction and improved agent efficiency, enhancing Foxtel's competitive edge.

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LivePerson brings Conversational Commerce to the ball game with Aramark

LivePerson's Conversational Cloud platform powered a mobile ordering service pilot at Citizens Bank Park, enabling Philadelphia Phillies fans to order beverages via iPhone without leaving their seats.... This initiative, in collaboration with Aramark, marks the first sports concessionaire to test such a service, enhancing fan experience through conversational interfaces.

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Talkmobile - Telecommunications - Telecommunications

LivePerson's conversational AI platform helped Talkmobile achieve a 92% customer satisfaction score and a 66 NPS. Talkmobile used digital channels, web messaging, and secure forms to improve customer... service. First contact resolution reached 89%. Response times dropped to under one minute. Talkmobile won multiple UK and international customer experience awards for their digital transformation.

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Walmart - Retail - Retail

LivePerson’s Conversational Cloud powered Walmart’s digital transformation. Nativa used LivePerson’s technology to build a FAQ-Transactional Bot for Walmart’s WhatsApp channel. This improved user exp...erience and made searches, inquiries, and purchases easier. Walmart saw a 60% increase in productivity and a 10-point rise in CSAT/NPS. Automated customer service also brought significant operational savings.

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A leader in the UK’s energy sector - Utilities - Utilities

LivePerson’s Conversational Intelligence suite helped a leading UK energy company achieve 82% first contact resolution and a 23% containment rate. The company used intent analysis to better understan...d customer needs, especially during the 2021 UK energy crisis. They improved customer engagement and provided more personalized service. The digital transformation supported their goal of helping the UK reach net zero emissions.

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A publicly traded B2B SaaS company - Computer Software - Computer Software

LivePerson's Conversational Cloud helped a publicly traded B2B SaaS company improve customer support. The company faced slow chatbot updates and low customer satisfaction. By using generative AI and ...Conversation Assist, they cut bot deployment time by 50%. They achieved a 70% deflection rate, 44% first contact resolution, and boosted NPS for their AI chatbot from -25 to 50. Slack and API integrations improved agent efficiency and customer experience.

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LivePerson's Voice AI

Video Thumbnail

Frequently Asked Questions(FAQ)

for Liveperson AI Chatbot

What is Liveperson AI Chatbot?

Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.

Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.

Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.

What is Liveperson AI Chatbot used for?

Liveperson AI Chatbot is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Enter New Markets Internationally Or Locally by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Liveperson AI Chatbot?

bot, Personalization and Dashboard are some of the top features of Liveperson AI Chatbot.

Who uses Liveperson AI Chatbot?

Liveperson AI Chatbot is used by Information Technology And Services, Transportation/Trucking/Railroad and Automotive among other industries.

What are Liveperson AI Chatbot alternatives?

Chatbot, Zoom Virtual Agent, Uniphore Conversation Insights Agent and Sendbird are popular alternatives for Liveperson AI Chatbot.

Where is Liveperson AI Chatbot located?

Liveperson AI Chatbot is headquartered at 475 10th Ave 5th Floor New York, NY 10018.
lightning

Peers used Liveperson AI Chatbot for engagement management and social media management

Liveperson AI Chatbot Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)

Software Failure Risk Guidance

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for Liveperson AI Chatbot

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson AI Chatbot

LivePerson, Inc News

M&A

Merger details: LivePerson (LPSN) employee FAQ on SoundHound acquisition

LivePerson has released an employee FAQ regarding its acquisition of SoundHound, detailing the merger process and its implications for staff.

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M&A

SoundHound buys LivePerson to build omnichannel AI platform

SoundHound AI is acquiring LivePerson to create an omnichannel conversational AI platform. This merger will integrate SoundHound's voice AI with LivePerson's digital engagement tools, enhancing customer service capabilities across voice and digital channels. The deal, valued at $250 million, aims to leverage combined customer bases for significant revenue growth, with completion expected in the second half of 2026.

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M&A

SoundHound AI to Acquire LivePerson, Creating End-to-End Omnichannel ...

SoundHound AI has announced its acquisition of LivePerson for $43 million, creating a leading omnichannel conversational AI platform. This merger combines SoundHound's voice AI with LivePerson's digital messaging, enhancing capabilities for enterprise customers. The acquisition is expected to close in the second half of 2026, subject to regulatory approvals.

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M&A

SoundHound to buy LivePerson to expand conversational AI

SoundHound AI will acquire LivePerson for $43 million, integrating their voice AI with LivePerson's digital messaging services. This merger aims to create a comprehensive platform for customer engagement across voice and digital channels, enhancing capabilities for enterprises in over 30 countries. The transaction is expected to close in the second half of 2026, with a projected combined revenue of $350 million to $400 million by 2027.

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LivePerson, Inc Profile

Company Name

LivePerson, Inc

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO