Zoom Virtual Agent Overview

Zoom Virtual Agent resolves customer issues efficiently and accurately. The AI chatbot boosts contact center efficiency and saves money.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zoom Virtual Agent.

Other use cases:

  • Workflow Management
  • Onboarding
  • Engagement Management
  • Social Media Analytics
  • Contact List Management
  • Coaching
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Zoom Virtual Agent.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Scale Best Practices
  • Launch New Products
  • Improve Brand Engagement
See all business priorities See less business priorities

Zoom Virtual Agent Use-Cases and Business Priorities: Customer Satisfaction Data

Zoom Virtual Agent works with different mediums / channels such as User Generated Content. Blogs. Social Media etc.

Zoom Virtual Agent's features include Ticketing, Dashboard, Personalization, etc. and Zoom Virtual Agent support capabilities include Phone Support, Email Support, Chat Support, etc. also Zoom Virtual Agent analytics capabilities include Analytics, and Custom Reports.

Reviews

"Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience" - Morgan Wood

Zoom Virtual Agent, Giva, Chatbot, EvantoDesk, Liveperson AI Chatbot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoom Virtual Agent

Top Industries

  • Internet
  • Computer Software
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Zoom Virtual Agent is popular in Internet, Computer Software, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Zoom Virtual Agent Use Cases

How does Zoom Virtual Agent facilitate Helpdesk Management?

How can Zoom Virtual Agent optimize your Knowledge Management Workflow?

How efficiently Does Zoom Virtual Agent manage your Customer Feedback Management?

What benefits does Zoom Virtual Agent offer for Workflow Management?

Why is Zoom Virtual Agent the best choice for Onboarding?

27+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Zoom Virtual Agent solved their Chatbot needs. Cuspera uses 2157 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zoom Virtual Agent testimonial

Morgan Wood

Head of Customer Happiness

GoFundMe
Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood
Zoom Virtual Agent testimonial

Riley Soter

Customer Support Manager

Codecademy
Codecademy has pretty ambitious goals, and with Solvvy we can identify and answer questions without adding more staff as we scale our product. It's easy for users, effortless for my team, and involves minimal overhead. Testimonial By Riley Soter
Zoom Virtual Agent testimonial

Layna Smith

Head of Customer Experience

Calm
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith
CUSTOMERS TESTIMONIALS
Zoom Virtual Agent testimonial

Morgan Wood

Head of Customer Happiness

GoFundMe
Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood
Zoom Virtual Agent testimonial

Riley Soter

Customer Support Manager

Codecademy
Codecademy has pretty ambitious goals, and with Solvvy we can identify and answer questions without adding more staff as we scale our product. It's easy for users, effortless for my team, and involves minimal overhead. Testimonial By Riley Soter
Zoom Virtual Agent testimonial

Layna Smith

Head of Customer Experience

Calm
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith

Case Studies

COMPANY INDUSTRY CASE STUDIES
Zoom Virtual Agent case study

Hungryroot
Food & Beverages
Food & Beverages
Case Study Hungryroot

With Solvvy, Hungryroot's Customer Teams Find Time to Provide Better Service

Read More
Zoom Virtual Agent case study

Kickstarter
Internet
Internet
Case Study Kickstarter

Intelligently Filling Knowledge Gaps and Improving Response Times

Read More
Zoom Virtual Agent case study

Codecademy
Education
Education
Case Study Codecademy

How Codecademy used technology to intelligently scale support

Read More

Video

Zoom Virtual Agent: Conversational AI for Better CX

Video Thumbnail

Frequently Asked Questions(FAQ)

for Zoom Virtual Agent

What is Zoom Virtual Agent?

Zoom Virtual Agent is a Complete Chatbot and Automation Platform helping top businesses deliver fully automated, personalized answers and workflows, intelligent channel routing, and best-in-class analytics. It delivers artificial intelligence-powered customer service and support with next-gen chatbot platforms. It allows customers to self-service their questions and enables organizations to scale with their growth.

Key features include smoothly running customer operations, increasing customer support efficiency, solving customer problems faster with an intelligent platform, delivering immediate resolutions to customer issues, deflecting most common support requests using AI and natural language processing, and more.

What is Zoom Virtual Agent used for?

Zoom Virtual Agent is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Helpdesk Management, Knowledge Management and Customer Feedback Management .

What are the top features of Zoom Virtual Agent?

Ticketing, Dashboard and Personalization are some of the top features of Zoom Virtual Agent.

Who uses Zoom Virtual Agent?

Zoom Virtual Agent is used by Internet, Computer Software and Information Technology And Services among other industries.

What are Zoom Virtual Agent alternatives?

Giva, Chatbot, EvantoDesk and Liveperson AI Chatbot are popular alternatives for Zoom Virtual Agent.

Where is Zoom Virtual Agent located?

Zoom Virtual Agent is headquartered at 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113.
lightning

Peers used Zoom Virtual Agent for helpdesk management and knowledge management

Zoom Virtual Agent Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (147)
Analytics

4.29/5 ★

Read Reviews (130)
Custom Reports

3.95/5 ★

Read Reviews (155)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (147)
Analytics

4.29/5 ★

Read Reviews (130)
Custom Reports

3.95/5 ★

Read Reviews (155)

Software Failure Risk Guidance

?

for Zoom Virtual Agent

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoom Virtual Agent

Zoom Video Communications, Inc. News

E-News | WVU email cannot be used to create or support personal Zoom accounts after Dec. 3 - WVU ENews

You cant use WVU email for personal Zoom accounts after December 3rd.

19/11/2024 - source

Zoom new channel chief Nick Tidd on his plan to accelerate business through partners - Collaboration

Zoom appoints Nick Tidd as the new channel chief to boost business through partner collaboration.

07/10/2024 - source

Zoom for Government Platform Expands With Zoom AI Companion, Receives FedRAMP JAB Authorization - GlobeNewswire

Zoom's platform for government expands with a new AI feature and gets FedRAMP JAB authorization for security compliance.

15/09/2024 - source

Zoom Video Communications, Inc. Feeds

Zoom Appoints Michelle Chang as Chief Financial Officer

Zoom appoints Michelle Chang as CFO, effective October 7, 2024, succeeding Kelly Steckelberg. Chang will oversee financial strategy and lead the global finance organization.

30/09/2024 - source

Zoom Video Communications, Inc. Profile

Company Name

Zoom Video Communications, Inc.

Company Website

https://zoom.us/

Year Founded

2011

HQ Location

55 Almaden Boulevard, 6th Floor, San Jose, CA 95113

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES D