Zoom Virtual Agent Overview
Zoom Virtual Agent resolves customer issues efficiently and accurately. The AI chatbot boosts contact center efficiency and saves money.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zoom Virtual Agent.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Zoom Virtual Agent.
Zoom Virtual Agent Use-Cases and Business Priorities: Customer Satisfaction Data
Zoom Virtual Agent works with different mediums / channels such as User Generated Content. Blogs. Social Media etc.
Zoom Virtual Agent's features include Ticketing, Dashboard, Personalization, etc. and Zoom Virtual Agent support capabilities include Phone Support, Email Support, Chat Support, etc. also Zoom Virtual Agent analytics capabilities include Analytics, and Custom Reports.
Reviews
"We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy." - Layna Smith
Zoom Virtual Agent, Giva, Chatbot, EvantoDesk, Liveperson AI Chatbot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoom Virtual Agent
Top Industries
- Internet
- Computer Software
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Zoom Virtual Agent is popular in Internet, Computer Software, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Zoom Virtual Agent Use Cases
How can Zoom Virtual Agent enhance your Helpdesk Management process?
What benefits does Zoom Virtual Agent offer for Knowledge Management?
How efficiently Does Zoom Virtual Agent manage your Customer Feedback Management?
How can Zoom Virtual Agent optimize your Workflow Management Workflow?
What makes Zoom Virtual Agent ideal for Onboarding?
11 buyers and buying teams have used Cuspera to assess how well Zoom Virtual Agent solved their Chatbot needs. Cuspera uses 2157 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith |
|
Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood |
|
Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Layna Smith Head of Customer Experience Calm |
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith |
|
Morgan Wood Head of Customer Happiness GoFundMe |
Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood |
|
Sarah Rosenzweig Director of Customer Experience Stash |
Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig |
Case Studies
CASE STUDY Good American
CASE STUDY Warner Bros. Discovery
CASE STUDY Vensure
CASE STUDY Gainsight
CASE STUDY Major League Baseball
CASE STUDY Capital One
Video
Zoom Virtual Agent: Conversational AI for Better CX
Frequently Asked Questions(FAQ)
for Zoom Virtual Agent
What is Zoom Virtual Agent?
Zoom Virtual Agent is a Complete Chatbot and Automation Platform helping top businesses deliver fully automated, personalized answers and workflows, intelligent channel routing, and best-in-class analytics. It delivers artificial intelligence-powered customer service and support with next-gen chatbot platforms. It allows customers to self-service their questions and enables organizations to scale with their growth.
Key features include smoothly running customer operations, increasing customer support efficiency, solving customer problems faster with an intelligent platform, delivering immediate resolutions to customer issues, deflecting most common support requests using AI and natural language processing, and more.
What is Zoom Virtual Agent used for?
What are the top features of Zoom Virtual Agent?
Who uses Zoom Virtual Agent?
What are Zoom Virtual Agent alternatives?
Where is Zoom Virtual Agent located?
Peers used Zoom Virtual Agent for helpdesk management and knowledge management
Zoom Virtual Agent Competitors
Zoom Virtual Agent Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (147) |
| Analytics | Read Reviews (130) |
| Custom Reports | Read Reviews (155) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (147) |
| Analytics | Read Reviews (130) |
| Custom Reports | Read Reviews (155) |
Zoom Virtual Agent Integrations
Zoom Virtual Agent integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoom Virtual Agent
Software Failure Risk Guidance
?for Zoom Virtual Agent
Overall Risk Meter
Top Failure Risks for Zoom Virtual Agent
Zoom Video Communications, Inc. News
Zoom rolls out new agentic AI offerings to save time and drive connections - Yahoo Finance
Zoom has introduced new AI capabilities through its Custom AI Companion add-on, enhancing productivity across multiple platforms. This add-on allows integration with 16 third-party apps, including ServiceNow and Jira, and offers features like AI-generated meeting summaries and custom avatars. Available for $12 per user per month, it aims to streamline workflows for small businesses by automating tasks and improving collaboration.
Zoom wins Engineering, Science & Technology Emmy® Award for innovation in broadcast contribution
Zoom has been awarded the Engineering, Science & Technology Emmy Award for its Zoom for Broadcast technology, which revolutionizes remote media contribution by enabling high-quality video and audio integration into live productions. This innovation eliminates the need for traditional broadcasting setups, offering broadcasters and content creators a cost-effective and reliable solution for remote participation.
Zoom Communications (ZM) Integrates Zoom Virtual Agent with Zoom Phone
Zoom Communications has integrated its AI-driven Zoom Virtual Agent with Zoom Phone, enhancing call handling with smart conversational capabilities. Additionally, Zoom launched Zoom Hub, a centralized content center within Zoom Workplace, and updated its AI Companion feature for improved meeting scheduling.
Zoom Communications delivers beat and raise for Q2 - Proactive financial news
Zoom Video Communications reported a strong Q2, with revenue rising 4.7% to $1.22 billion, surpassing Wall Street's $1.2 billion estimate. Adjusted EPS increased to $1.53, beating the $1.38 consensus. CEO Eric Yuan highlighted the company's highest revenue growth in 11 quarters and raised the full-year outlook, expecting revenue between $4.825 billion and $4.835 billion and adjusted EPS of $5.81 to $5.84.
Zoom Video Communications, Inc. Profile
Company Name
Zoom Video Communications, Inc.
Company Website
https://www.zoom.com/Year Founded
2011
HQ Location
55 Almaden Boulevard, 6th Floor, San Jose, CA 95113
Employees
1001-5000
Social
Financials
SERIES D
