livepro: Product updates, Customer stories, and Insights | 2026 Cuspera

livepro helped RAA, a major insurance provider, boost speed-to-competency by 40% and cut Help Desk calls by 22%. Staff found information easier to access, with 92% saying it was well laid out. The ne...w knowledge management system improved first call resolution and staff engagement. RAA saw a 37% rise in staff who trust the accuracy of information. livepro enabled quick upskilling during the COVID-19 pandemic.
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livepro helped Atlanticus solve problems with their old knowledge management system. Call center agents had trouble finding policies, which caused compliance issues and long call times. livepro made ...it easy for agents to find the right answers fast. Atlanticus saw a 14% reduction in average handle time. Compliance increased by 100%. The announcement process became faster and more reliable.
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livepro helped Goulburn Mulwaree Council cut staff training from 2 weeks to 2 days. The council used livepro to give new hires fast access to up-to-date information. They rolled out 319 livepro templ...ates, used 1,200 times each month. Customer satisfaction reached 98%. The council now delivers consistent, accurate answers and improved first call resolution.
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Datacom used livepro to improve knowledge management for customer contact operations. The team needed more consistent answers and a system that was easy to use. Previous tools like SharePoint and Wor...d did not meet their needs. With livepro, Datacom achieved a 17% reduction in average handle time (AHT). The solution helped the team deliver clear, accurate information to consumers across phone, email, and webchat channels.
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RemServ used the livepro Knowledge Management System to improve customer service. The company wanted to cut training time and boost customer satisfaction. Before livepro, staff struggled to find info...rmation and training took too long. With livepro, RemServ cut classroom induction training by 5 days. Their net promoter score rose from 52 to 62. The new system made it easier for agents to find answers fast and improved onboarding.
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livepro helped Townsville Council during Cyclone Yasi when their call center was down. They needed a central knowledge management system to give staff fast, updated information. livepro reduced train...ing time by 20%. Average call handling time dropped by 8 seconds. Internal satisfaction went up by 26%. Staff got job ready faster with less IT help.
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