Marchex Call Analytics Overview
Marchex-call-analytics offers call tracking and analytics for complete performance attribution. Marketing Edge provides insights from calls and texts.
Use Cases
Customers recommend Sales Call Management, Tracking & Monitoring Communications, Advertisement, as the business use cases that they have been most satisfied with while using Marchex Call Analytics.
Business Priorities
Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Marchex Call Analytics.
Marchex Call Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
Marchex Call Analytics works with different mediums / channels such as Phone Calls, and Mobile,
Marchex Call Analytics's features include Recording, Dashboard, SEM, etc.
Reviews
"...With the use of Marchex we are able to try something different and track the performance of those of our ads which include a phone number...." Peer review by Alycia W., Marketing and Advertising
Marchex Call Analytics, Delacon Call Tracking, CallSource, Retreaver Inbound Call Tracking, CallAction, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Marchex Call Analytics
Top Industries
- Marketing and Advertising
- Internet
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Marchex Call Analytics is popular in Marketing And Advertising, Internet, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Marchex Call Analytics Use Cases
What solutions does Marchex Call Analytics provide for Sales Call Management?
What benefits does Marchex Call Analytics offer for Tracking & Monitoring Communications?
Why is Marchex Call Analytics the best choice for Advertisement?
How does Marchex Call Analytics address your Helpdesk Management Challenges?
How does Marchex Call Analytics facilitate Campaign Management?
46+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Marchex Call Analytics solved their Other Demand Generation needs. Cuspera uses 3021 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.
Video
Call Tracking & Analytics with Callcap
Frequently Asked Questions(FAQ)
for Marchex Call Analytics
What is Marchex Call Analytics?
Marchex Call Analytics is an AI-powered intelligence for smarter marketing, sales, and customer service. It enables businesses to attribute phone calls to the media channel, block unwanted calls and get advanced conversation analytics.
Marchex Call Analytics analyzes data points across business conversations allowing to reduce errors from manual review and do things in seconds that previously would take hours, days, or even weeks. It utilizes these customer insights to make smarter decisions about digital marketing strategies, call handling best practices, mystery shopping and more.
Some of its features include Lost Opportunities, High Intent, Conversation Search, Sentiment Analysis, Agent Script Tracking, and Secure Redaction. It automatically identifies which callers are showing a propensity to buy and measures the economic impact. It identifies potential customer churn before it happens by analyzing conversations by caller sentiment. It ensures security with the automatic removal of credit card and social security numbers from call audio and transcripts.
What is Marchex Call Analytics used for?
What are the top features of Marchex Call Analytics?
Who uses Marchex Call Analytics?
What are Marchex Call Analytics alternatives?
Where is Marchex Call Analytics located?
Peers used Marchex Call Analytics for sales call management and tracking & monitoring communications
Marchex Call Analytics Competitors
Marchex Call Analytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (99) |
| Analytics | Read Reviews (357) |
| Custom Reports | Read Reviews (523) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (99) |
| Analytics | Read Reviews (357) |
| Custom Reports | Read Reviews (523) |
Software Failure Risk Guidance
?for Marchex Call Analytics
Overall Risk Meter
Top Failure Risks for Marchex Call Analytics
Marchex News
Marchex Signs Major International Luxury Automotive Brand to AI - Powered Conversation Intelligence Platform
Marchex signs a major international luxury automotive brand to its AI-powered conversation intelligence platform.
Marchex , Inc . Signs Major International Luxury Automotive Brand to Ai - Powered Conversation Intelligence Platform
Marchex signs a major international luxury automotive brand to its AI-powered conversation intelligence platform.
Marchex Feeds
Shed Light on Blind Spots with Conversational Intelligence
Marchex wins the 2024 AI Breakthrough Award for “Best Text Generative AI Solution,” highlighting its achievements in conversational intelligence.
Marchex Wins the 2024 Appealie SaaS Customer Success Award
Marchex is excited to announce that we have won the 2024 APPEALIE SaaS Customer Success Award! The APPEALIE SaaS Awards annually acknowledge top tier SaaS platforms for high quality products and outstanding customer experiences. Marchex won the award for going above and beyond in our partnership with Sierra Air Conditioning & Plumbing, a Las Vegas-based […]
The post Marchex Wins the 2024 Appealie SaaS Customer Success Award appeared first on Marchex.
Sentiment Suite: The Next Generation in Customer Sentiment Analysis
In today’s fast-paced and customer-centric business environment, understanding the nuances of customer sentiment has never been more critical. Traditionally, businesses have relied on direct feedback mechanisms like Google reviews or customer surveys to gauge customer satisfaction. These traditional methods miss the subtle nuances of customer emotions during interactions. Online reviews happen after-the-fact – when your […]
The post Sentiment Suite: The Next Generation in Customer Sentiment Analysis appeared first on Marchex.
Marchex Profile
HQ Location
520 Pike Street Suite 2000 Seattle, WA 98101
Employees
251-500
Social
Financials
IPO
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