Microsoft Dynamics 365 Overview

Microsoft Dynamics 365 offers AI-powered CRM and ERP applications. Teams, processes, and data are seamlessly connected for enhanced business efficiency.

Use Cases

Customers recommend Engagement Management, Workflow Management, Communication Management, as the business use cases that they have been most satisfied with while using Microsoft Dynamics 365.

Other use cases:

  • Helpdesk Management
  • Competitive Intelligence
  • Collaboration
  • Contact List Management
  • Social Media Management
  • Relationship Management
  • Proposal & Quote Management
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Microsoft Dynamics 365.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Improve Efficiency
  • Improve ROI
  • Launch New Products
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Grow Market Share
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Manage Risk
  • Increase Customer Life Time Value
  • Improve Visibility
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Improve Navigation
See all business priorities See less business priorities

Microsoft Dynamics 365 Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Dynamics 365 works with different mediums / channels such as E-Mail. and Phone Calls.

Microsoft Dynamics 365's features include Recording, Personalization, Dashboard, etc. and Microsoft Dynamics 365 support capabilities include Chat Support, AI Powered, Phone Support, etc. also Microsoft Dynamics 365 analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I had a fully developed ISO 9001:2008/2015 Quality Assurance system designed in just a few months with every form, every procedure and every workflow...." Peer review by Mark J., Warranty Supervisor, Manufacturing

Microsoft Dynamics 365, Signable, ShippingEasy, Quadient CCM platform, LeadFuze, etc., all belong to a category of solutions that help Lead Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Dynamics 365

Top Industries

  • Computer Software
  • Information Technology and Services
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Microsoft Dynamics 365 is popular in Computer Software, Information Technology And Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.

Microsoft Dynamics 365 Customer wins, Customer success stories, Case studies

What Are the key features of Microsoft Dynamics 365 for Engagement Management?

Why is Microsoft Dynamics 365 the best choice for Workflow Management?

What benefits does Microsoft Dynamics 365 offer for Communication Management?

What Are the key features of Microsoft Dynamics 365 for Helpdesk Management?

What solutions does Microsoft Dynamics 365 provide for Competitive Intelligence?

11 buyers and buying teams have used Cuspera to assess how well Microsoft Dynamics 365 solved their Lead Generation needs. Cuspera uses 24956 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Lead Generation needs.

 

University of South Carolina pioneers AI innovation with Microsoft 365 Copilot

The University of South Carolina has deployed Microsoft 365 Copilot to enhance efficiency and streamline operations across its campus. This AI-driven solution has saved faculty and students significa...nt time, with 84% reporting savings of 1-5 hours weekly. The initiative supports learning, teaching, and administrative tasks, while also preparing students for AI-driven workplaces through workshops and an AI Certificate Program.

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Colonial First State expands AI tools to boost service & advice

Colonial First State is enhancing its operations by implementing generative AI tools in partnership with Avanade and Microsoft. The initiatives include a GPT-4-powered chatbot, a Retrieval-Augmented ...Generation assistant, and a Feedback Analysis tool using Azure OpenAI and Microsoft Power BI. These tools aim to improve customer service and advisor support, with 75% of staff using Microsoft Copilot for Microsoft 365. The company plans to expand its AI Centre of Excellence for more complex use cases.

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PUMA makes tracks to cloud - based telephony on Microsoft Teams

PUMA is transitioning its telephony infrastructure to a cloud-based system using Microsoft Teams, facilitated by LoopUp. This move aims to replace legacy systems with a scalable, cost-effective voice... platform, enhancing global operations. Deployments have been completed in Australia and New Zealand, with further plans for the Asia-Pacific region. The initiative aligns with PUMA's shift to cloud-first collaboration tools.

Read more →

St John Ambulance - Non Profit Organization Management

Microsoft Advertising helped St John Ambulance use generative AI tools to improve their digital advertising. The charity wanted to cut production costs, increase creative agility, and keep their bran...d consistent. With Ads Studio and Copilot, they made high-quality ad assets faster and cheaper. They used AI to create custom images for campaigns, showing products like AEDs in real-life settings. This made their ads more relevant and helped protect their brand identity.

Read more →

Villa Finder - Hospitality

Microsoft Advertising helped Villa Finder, a premium villa rental service, solve low conversion rates caused by premium pricing and seasonal booking drops. Villa Finder used Responsive Search ads, Mu...ltimedia ads, and Audience Ad campaigns to reach high-intent audiences. Predictive targeting and exact match keywords improved campaign efficiency. The partnership led to a 25% increase in conversions and a 52% lift in clicks for their largest 2024 campaign. Microsoft Advertising also kept cost per acquisition strong and minimized seasonal lows.

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Samsung Electronics Germany - Consumer Electronics

Microsoft Advertising helped Samsung Electronics Germany boost e-commerce sales with AI-powered advertising tools. Samsung used Performance Max and Microsoft Copilot to run smarter, multichannel camp...aigns. The solution used predictive targeting to reach more customers and improve ad relevance. Samsung worked with Starcom and relaunched campaigns for Black Friday 2024 with better goals and creative assets. The new approach helped Samsung expand market share and improve campaign performance.

Read more →

Modernize Service - Overview Video

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Frequently Asked Questions(FAQ)

for Microsoft Dynamics 365

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a cloud based dynamic ERP and CRM solutions platform designed for businesses to help them build brand affinity, gain customer loyalty and empower teams with right tools to improve productivity.

The platform is built using integrated solutions that enables businesses to improve lead tracking, field service automation and personalized services with 360 degree customer insights. The cloud based application also provides the teams with streamlined data and option to interact with the customers over their preferred channel, including SMS, email, phone and Facebook Messenger.

The tool keeps track and provides a threaded view of the customer experience, optimising agent performance and facilitating enhanced customer experience. The platform automatically assigns cases to the agents based on topic or channel.

What is Microsoft Dynamics 365 used for?

Microsoft Dynamics 365 is a Lead Generation Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Workflow Management and Communication Management .

What are the top features of Microsoft Dynamics 365?

Recording, Personalization and Dashboard are some of the top features of Microsoft Dynamics 365.

Who uses Microsoft Dynamics 365?

Microsoft Dynamics 365 is used by Computer Software, Information Technology And Services and Education among other industries.

What are Microsoft Dynamics 365 alternatives?

Signable, ShippingEasy, Quadient CCM Platform and LeadFuze are popular alternatives for Microsoft Dynamics 365.

Where is Microsoft Dynamics 365 located?

Microsoft Dynamics 365 is headquartered at Redmond, WA.
lightning

Peers used Microsoft Dynamics 365 for engagement management and workflow management

Microsoft Dynamics 365 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (544)
Analytics

4.41/5 ★

Read Reviews (1729)
Custom Reports

3.66/5 ★

Read Reviews (2661)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (544)
Analytics

4.41/5 ★

Read Reviews (1729)
Custom Reports

3.66/5 ★

Read Reviews (2661)

Microsoft Dynamics 365 Integrations

Microsoft Dynamics 365 integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.36/5 ★

Read Reviews (1830)
Data Import

3.34/5 ★

Read Reviews (2700)

Few API Integrations for Microsoft Dynamics 365

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lessonly

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Seismic Knowledge

4.13 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Viber

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Microsoft Dynamics 365

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Dynamics 365

Microsoft Corporation News

Partnership

HP Elevates Hybrid Work Experiences with Microsoft Device Ecosystem Platform Integration

HP integrates Microsoft's Device Ecosystem Platform into Poly video solutions, enhancing Microsoft Teams experiences with improved security and management. This collaboration strengthens HP and Microsoft's partnership in delivering advanced meeting solutions for hybrid work environments.

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Partnership

Essity Collaborates with Accenture and Microsoft to Accelerate Adoption of AI Agents to ...

Essity collaborates with Accenture and Microsoft to enhance AI adoption for improved business processes. This multi-year partnership will leverage Microsoft's Azure, Copilot Studio, and Power Platform to develop a cloud-based AI platform. The initiative aims to transform Essity's procurement and finance operations, with plans to expand AI integration across the company.

Read more →
Awards

KPMG achieves Microsoft AI specializations

KPMG has achieved advanced Microsoft AI specializations in Microsoft Copilot and Build AI Apps on Microsoft Azure. These recognitions highlight KPMG's expertise in delivering AI solutions and scaling Microsoft technologies responsibly. The specializations validate KPMG's capability to execute complex AI deployments, as demonstrated by successful projects with clients like the Flemish Government and Vodafone.

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Product

Microsoft forms Superintelligence team to pursue 'humanist' AI under Mustafa Suleyman

Microsoft has established a new Superintelligence team within its AI division, led by Mustafa Suleyman, to develop "humanist superintelligence." This initiative aims to create advanced AI systems that remain under human control, focusing on practical applications in healthcare and clean energy. The team includes key Microsoft AI leaders and researchers, emphasizing safety and control in AI development.

Read more →

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Company Website

https://www.microsoft.com/en-us

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

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Financials

IPO