Microsoft Forms Overview

Microsoft-Forms is a free tool to create online surveys, forms, polls, and quizzes. It uses AI to simplify creating questionnaires and gathering responses.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using Microsoft Forms.

Other use cases:

  • Workflow Management
  • Sending & Publishing Communications
  • Generation Of New Leads
  • Social Media Analytics
  • Event Management
  • Market Research
  • Engaging On Social Media
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Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Microsoft Forms.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Acquire Customers
  • Improve Navigation
See all business priorities See less business priorities

Microsoft Forms Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Forms works with different mediums / channels such as Website. and Video.

Microsoft Forms's features include Feedback Surveys, Gamification, Contests/Quizes, etc. and Microsoft Forms support capabilities include Email Support, Chat Support, Phone Support, etc. also Microsoft Forms analytics capabilities include Analytics, and Custom Reports.

Reviews

"...our communication managment and project coordination...." Peer review by Timothy S, Inside Sales Representative

Microsoft Forms, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Forms

Top Industries

  • Information Technology and Services
  • Banking
  • Education

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Microsoft Forms is popular in Information Technology And Services, Banking, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.

Microsoft Forms Customer wins, Customer success stories, Case studies

How can Microsoft Forms enhance your Customer Feedback Management process?

What solutions does Microsoft Forms provide for Engagement Management?

What benefits does Microsoft Forms offer for Collaboration?

How does Microsoft Forms address your Workflow Management Challenges?

How does Microsoft Forms facilitate Sending & Publishing Communications?

14 buyers and buying teams have used Cuspera to assess how well Microsoft Forms solved their Other Demand Generation needs. Cuspera uses 871 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

 

ADEZZ cultivates growth and innovation with Dynamics 365 | Microsoft Customer Stories

ADEZZ, a Dutch manufacturer, implemented Microsoft Dynamics 365 Sales and Contact Center, along with Microsoft 365 Copilot, to unify CRM capabilities, enhance multilingual support, and improve custom...er service. This deployment increased ADEZZ's first-contact resolution rates, reduced call abandonment, and streamlined quotation tracking, supporting their growth goals and expanding their multilingual capabilities across five countries.

 

Dstny Microsoft Teams integration Facilitates 445 Million Calls in 2025 as Platform Adoption ...

Dstny's Call2Teams middleware for Microsoft Teams facilitated 445 million calls in 2025, showcasing the platform's reliability and scale. This integration highlights Dstny's strong adoption of Micros...oft Teams, contributing to a 75% year-over-year increase in fully managed UCaaS adoption. The integration underscores Dstny's role in enhancing business communications through Microsoft Teams.

 

University of South Carolina pioneers AI innovation with Microsoft 365 Copilot

The University of South Carolina has deployed Microsoft 365 Copilot to enhance efficiency and streamline operations across its campus. This AI-driven solution has saved faculty and students significa...nt time, with 84% reporting savings of 1-5 hours weekly. The initiative supports learning, teaching, and administrative tasks, while also preparing students for AI-driven workplaces through workshops and an AI Certificate Program.

St John Ambulance - Non Profit Organization Management

Microsoft Advertising helped St John Ambulance use generative AI tools to improve their digital advertising. The charity wanted to cut production costs, increase creative agility, and keep their bran...d consistent. With Ads Studio and Copilot, they made high-quality ad assets faster and cheaper. They used AI to create custom images for campaigns, showing products like AEDs in real-life settings. This made their ads more relevant and helped protect their brand identity.

Darmarsklep.pl - Retail

Microsoft Advertising helped Darmarsklep.pl, a leading Polish drugstore, boost their online sales. The company faced tough competition in the retail industry. They used Microsoft Advertising for full...-funnel campaigns, conversion tracking, shopping campaigns, and dynamic remarketing. In four months, their Return on Ad Spend (ROAS) jumped from 188% to 865%. The CEO praised Microsoft Advertising as a strong new source of traffic and conversions.

Hearts & Science and Telfast - Pharmaceuticals

Microsoft Advertising helped Hearts & Science and Telfast improve allergy season campaigns. They used custom API signals for pollen data and postcode targeting. Microsoft Curate reduced campaign comp...lexity from 250 to 14 line items. The team updated data every 30 minutes and targeted high-pollen areas. This cut media waste and boosted ad impact. The solution also reduced reliance on third-party cookies.

Frequently Asked Questions(FAQ)

for Microsoft Forms

What is Microsoft Forms used for?

Microsoft Forms is a Other Demand Generation Software mainly used by its customers to Enhance Customer Relationships and Launch New Products by Customer Feedback Management, Engagement Management and Collaboration .

What are the top features of Microsoft Forms?

Feedback surveys, Gamification and Contests/quizes are some of the top features of Microsoft Forms.

Who uses Microsoft Forms?

Microsoft Forms is used by Information Technology And Services, Banking and Education among other industries.

What are Microsoft Forms alternatives?

Whatconverts, Ringba, OptiMonk and Convertful are popular alternatives for Microsoft Forms.

Where is Microsoft Forms located?

Microsoft Forms is headquartered at Redmond, WA.
lightning

Peers used Microsoft Forms for customer feedback management and engagement management

Microsoft Forms Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.98/5 ★

Read Reviews (5)
Analytics

4.92/5 ★

Read Reviews (34)
Custom Reports

4.48/5 ★

Read Reviews (127)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.98/5 ★

Read Reviews (5)
Analytics

4.92/5 ★

Read Reviews (34)
Custom Reports

4.48/5 ★

Read Reviews (127)

Microsoft Forms Integrations

Microsoft Forms integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.26/5 ★

Read Reviews (85)
Data Export

4.10/5 ★

Read Reviews (64)

Few API Integrations for Microsoft Forms

Software Failure Risk Guidance

?

for Microsoft Forms

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Forms

Microsoft Corporation News

Product

Microsoft Research launches OptiMind AI optimization system | ETIH EdTech News

Microsoft Research has launched OptiMind, an AI system that translates natural language into optimization models for complex systems like supply chains and manufacturing. OptiMind aims to democratize optimization by integrating large language models with classical optimization tools, allowing organizations to optimize and re-optimize as conditions change. The system is available for experimentation via Microsoft Foundry and Hugging Face.

Product

Microsoft Retail AI Push Includes Checkout in Copilot, Agents That Improve Customer Experience

Microsoft unveiled AI-driven retail solutions at the National Retail Federation show, including Copilot Checkout, Brand Agents, and Shopping Agents. These tools aim to streamline transactions, personalize shopping experiences, and optimize retail operations. Copilot Checkout integrates with partners like PayPal and Shopify, while Brand Agents and Shopping Agents enhance customer interaction and product discovery. Early adopters include Etsy and Ralph Lauren.

Company

Microsoft eyeing property near Grand Rapids for future data center

Microsoft is considering building a data center in Lowell Charter Township near Grand Rapids, Michigan. The company has communicated its intentions to the community, emphasizing transparency and planning to engage with local residents. The data center project is in its preliminary stages, with Microsoft pausing the rezoning process to gather community input. The tech giant aims to ensure sufficient infrastructure for its customers.

Product

Microsoft expands AI commerce tools with Copilot Checkout and Brand Agents

Microsoft introduces Copilot Checkout and Brand Agents, enhancing AI-driven commerce. Copilot Checkout allows in-conversation purchases, integrating with Shopify, PayPal, and Stripe. Brand Agents, AI shopping assistants, support merchant websites, offering product guidance and analytics via Microsoft Clarity. The rollout begins in the U.S., with demonstrations at the NRF conference.

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

Financials

IPO