NICE Satmetrix Overview
Nice-Satmetrix, Feedback Management Surveys unlock actionable insights to improve customer satisfaction. Agent engagement is increased, boosting loyalty through call center surveys.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Customer Case Management, as the business use cases that they have been most satisfied with while using NICE Satmetrix.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using NICE Satmetrix.
NICE Satmetrix Use-Cases and Business Priorities: Customer Satisfaction Data
NICE Satmetrix works with different mediums / channels such as Promotions. Website. Offline etc.
NICE Satmetrix's features include Feedback Surveys, Dashboard, Alerts: Popups & Notifications, etc. and NICE Satmetrix support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also NICE Satmetrix analytics capabilities include Analytics, and Custom Reports.
Reviews
"...This ultimately allowed us to make adjustments in our business that would positively impact customer loyalty and retention...." Peer review by Rob Ellison, VP of Customer Loyalty, SAVVIS
NICE Satmetrix, Preferred Patron, BHN Rewards, Tapmango, Zinrelo Loyalty Rewards Program, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NICE Satmetrix
Top Industries
- Computer Software
- Information Technology and Services
- Banking
Popular in
- Mid Market
- Enterprise
- Large Enterprise
NICE Satmetrix is popular in Computer Software, Information Technology And Services, and Banking and is widely used by Mid Market, Enterprise, and Large Enterprise.
Comprehensive Insights on NICE Satmetrix Use Cases
What makes NICE Satmetrix ideal for Customer Feedback Management?
How efficiently Does NICE Satmetrix manage your Engagement Management?
How can NICE Satmetrix optimize your Customer Case Management Workflow?
How does NICE Satmetrix facilitate Customise Loyalty Program?
How does NICE Satmetrix address your Competitive Intelligence Challenges?
37+ more Business Use Cases
45 buyers and buying teams have used Cuspera to assess how well NICE Satmetrix solved their Customer Loyalty Management needs. Cuspera uses 1574 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Case Studies
Case Study Ciox
Case Study Virgin Money
Case Study WillScot
Case Study at Essendant
Case Study Bobst
Case Study Ritter Communications
Video
NICE Satmetrix Holistic VOC Solution
Frequently Asked Questions(FAQ)
for NICE Satmetrix
What is NICE Satmetrix?
NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises.
The software includes collection and integration of customer data, automated analytics and action management for deriving insights and monitoring of status. It also includes tools for driving employee engagement such as data collection and configurable templates for dashboards and reports and managing workflows.
The software uses AI and machine learning for enabling dynamic analytics providing deep insights into customer experience to arrive at root causes and trending topics. The templates are configurable with drag and drop facility and easy to use admin tools.
What is NICE Satmetrix used for?
What are the top features of NICE Satmetrix?
Who uses NICE Satmetrix?
What are NICE Satmetrix alternatives?
Where is NICE Satmetrix located?
Peers used NICE Satmetrix for customer feedback management and engagement management
NICE Satmetrix Competitors
NICE Satmetrix Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (141) |
| Custom Reports | Read Reviews (195) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (141) |
| Custom Reports | Read Reviews (195) |
Software Failure Risk Guidance
?for NICE Satmetrix
Overall Risk Meter
Top Failure Risks for NICE Satmetrix
NICE Ltd. News
NiCE Launches CXone Mpower Agents: Enterprise-Grade Agentic AI Agents Built for CX to Deliver Automated Fulfillment - Business Wire
nice has launched CXone Mpower Agents, a new suite of enterprise-grade agentic AI agents designed for customer experience automation. These AI agents enable automated fulfillment in contact centers, supporting digital experience platforms and modern customer service operations. The solution targets organizations seeking to enhance customer engagement through AI-driven automation and hyper-personalization.
H&R Block Transforms Into Digital-First, AI-Powered Customer Care Organization with NiCE CXone Mpower - Business Wire
H&R Block has transformed its customer service operations by deploying NICE CXone Mpower, shifting from traditional call centers to a digital-first, AI-powered support model. The rapid migration enabled scalable, automated customer care, handling over 5 million calls in four months. Leveraging AI-driven features like Autopilot and coaching, H&R Block achieved seven-figure cost savings, improved agent performance, and higher customer satisfaction.
NICE signs strategic collaboration agreement with AWS to accelerate end-to-end customer service automation at scale - iTWire
NICE and AWS have entered a strategic collaboration to advance large-scale, end-to-end customer service automation. The agreement leverages NICE's AI-driven customer service automation solutions with AWS's cloud infrastructure, aiming to accelerate digital transformation for enterprises seeking scalable, intelligent customer experience platforms.
Meltwater and NICE partner to bring real - time social Intelligence to customer service
Meltwater and NICE have partnered to enhance customer service with real-time social intelligence.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
