Customer stories

Product Business Settings

Nutshell CRM is popular in Marketing And Advertising, Information Technology And Services, and Computer & Network Security industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Email Marketing
Other Demand Generation
Marketing Automation
Live Chat

Nutshell CRM Product Overview

Nutshell is a versatile growth software that integrates CRM, email marketing, and contact management, tailored for sales teams aiming to increase deal closures. It consolidates essential sales and marketing tools into a single platform, streamlining operations and enhancing team efficiency. Sales teams benefit from features like AI email reply starters, which expedite communication, and single sign-on (SSO) for secure, convenient access. Nutshell's ability to import products seamlessly into the CRM setup further simplifies the user experience. This all-in-one solution is ideal for businesses looking to unify their sales and marketing efforts, ensuring a cohesive strategy that drives growth.

How satisfied the customers are with Nutshell CRM use-cases

Reviews

"We don’t have large budgets for technology or training, so finding a CRM that was intuitive and simple for anyone to learn on their own was vital for us." - Jay Love
"We distill the large volume of news in the space down to a manageable set of content that very busy people can consume, We provide them with a one-stop destination where they can rapidly get the precise news they need to know for that day." - Bennett Moe

Nutshell CRM Customer Insights, Testimonials and Case Studies

Why is Nutshell CRM the best choice for Contact List Management?

How does Nutshell CRM address your Engagement Management Challenges?

How can Nutshell CRM enhance your Communication Management process?

How does Nutshell CRM address your Lead Tracking Challenges?

What solutions does Nutshell CRM provide for Call Recording?

What is Nutshell CRM?

Nutshell CRM is customer relationship management and sales automation tool designed for marketing professionals to help identify the right sales model which facilitates customer relationship building and boosting sales performance.

The primary features of the tool includes sales automation, reporting & performance tracking, team collaboration, pipeline management and contact management.

Nutshell offers integration with tool like with G Suite, Microsoft Office email and calendars. It helps design and execute sales processes. The platform allows to specify the actions and follow-ups through final negotiations, and accurately measures the impact of efforts.

What is Nutshell CRM used for?

Nutshell CRM is a Social CRM Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Contact List Management, Engagement Management and Communication Management .

What are the top features of Nutshell CRM?

Personalization, Recording and Dashboard are some of the top features of Nutshell CRM.

Who uses Nutshell CRM?

Nutshell CRM is used by Marketing And Advertising, Information Technology And Services and Computer & Network Security among other industries.

What are Nutshell CRM alternatives?

Salesflare, Horizon, Teramind and Copper are popular alternatives for Nutshell CRM.

Where is Nutshell CRM located?

Nutshell CRM is headquartered at Ann Arbor, Michigan.

11 buyers and buying teams have used Cuspera to assess how well Nutshell CRM solved their Social CRM needs. Cuspera uses 5730 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social CRM needs.

CUSTOMERS TESTIMONIALS
Nutshell CRM testimonial

Jay Love

Founder & CEO

Bloomerang

We don’t have large budgets for technology or training, so finding a CRM that was intuitive and simple for anyone to learn on their own was vital for us. Testimonial By Jay Love
Nutshell CRM testimonial

Bennett Moe

Director of Business Development and Contributing Editor

The CyberWire

We distill the large volume of news in the space down to a manageable set of content that very busy people can consume, We provide them with a one-stop destination where they can rapidly get the precise news they need to know for that day. Testimonial By Bennett Moe
Nutshell CRM testimonial

Marie Franklin

Director of Strategic Development

Caffè Umbria

There was no formal way to track our leads. We didn’t have a shared database. Everyone had individual contacts in their phone or on their computer. Testimonial By Marie Franklin
CUSTOMERS TESTIMONIALS
Nutshell CRM testimonial

Jay Love

Founder & CEO

Bloomerang

We don’t have large budgets for technology or training, so finding a CRM that was intuitive and simple for anyone to learn on their own was vital for us. Testimonial By Jay Love
Nutshell CRM testimonial

Bennett Moe

Director of Business Development and Contributing Editor

The CyberWire

We distill the large volume of news in the space down to a manageable set of content that very busy people can consume, We provide them with a one-stop destination where they can rapidly get the precise news they need to know for that day. Testimonial By Bennett Moe
Nutshell CRM testimonial

Marie Franklin

Director of Strategic Development

Caffè Umbria

There was no formal way to track our leads. We didn’t have a shared database. Everyone had individual contacts in their phone or on their computer. Testimonial By Marie Franklin

The CyberWire - Media Production - Small

Nutshell CRM helped The CyberWire, a digital media company, manage contacts, leads, and sponsorship sales. The team used Nutshell to track sponsorship opportunities and editorial contacts, and to sen...d personalized bulk emails. With Nutshell, The CyberWire achieved a 40% year-over-year growth in readership and doubled its team size. The CRM's reporting features supported their first venture funding round and board-level metrics. Responsive support and email tracking made business development easier.

Read on →

Superfine! Art Fair - Events Services - Small

Nutshell CRM helped Superfine! Art Fair make sales more consistent and easy to track. Before, using Salesforce was hard and slowed sales. With Nutshell, Superfine! grew from $12,000 in a good week to... $40,000. They expanded to three new cities and are on track to double revenue. Automated pipelines and MailChimp integration made their sales process smooth and reliable.

Read on →

Genoskin - Pharmaceuticals

Nutshell CRM helped Genoskin replace Excel and Teamleader for sales tracking. The team found Nutshell easy to use and quick to adopt. The CEO and European sales team fully embraced the tool. Support ...from Nutshell was responsive and creative, helping with the transition. Genoskin's revenue roughly doubled in the last year after implementing Nutshell. The company is now expanding to new markets.

Read on →

Eclectic Music - Education

Nutshell CRM helped Eclectic Music, a music school in Atlanta, move from in-person to online lessons during the COVID-19 pandemic. The school used Nutshell to keep communication clear with students a...nd teachers. They sent email campaigns to explain changes and keep their community strong. With Nutshell, Eclectic Music kept 90% of their customers. Teachers also improved their teaching methods through online lessons.

Read on →

McSweeney’s - Publishing

Nutshell CRM helped McSweeney’s, a small publishing house, manage donor and subscriber relationships after shifting to nonprofit status. Before Nutshell, the team used spreadsheets and struggled to k...eep up with donor communication and subscriber renewals. With Nutshell, they organized contacts, tracked communication, and improved donor nurturing. The tool made it easy to find information and manage outreach. After implementing Nutshell, McSweeney’s saw a jump in subscribers following major awards and now relies on the CRM to support growth and donor engagement.

Read on →

MERCHtender - Consumer Goods

Nutshell CRM helped MERCHtender, a small cannabis merchandise company, manage leads and track outreach. Before Nutshell, they used manual tools like cards and ceiling tiles. With Nutshell, they strea...mlined operations and improved data management. The CRM made it easy to scale and collaborate as their team grows. MERCHtender now connects better with brand partners and customers.

Read on →

Enterprise CRM for Growing Businesses | Nutshell Enterprise

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Peers used Nutshell CRM for contact list management and engagement management

Nutshell CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (13)
Analytics

4.34/5

Read Reviews (105)
Custom Reports

3.33/5

Read Reviews (823)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (13)
Analytics

4.34/5

Read Reviews (105)
Custom Reports

3.33/5

Read Reviews (823)

Software Failure Risk Guidance

?

for Nutshell CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Nutshell CRM

Nutshell News

Product
 

Nutshell Adds Dialpad, RingCentral, Aircall, and CallRail ... - PRWeb

Nutshell CRM has integrated with Dialpad, RingCentral, Aircall, and CallRail to streamline phone call management within its platform. Users can initiate calls directly from Nutshell, which automatically logs conversations and generates AI summaries. This enhancement aims to reduce manual data entry and improve sales efficiency by unifying calling and CRM functions.

Product
 

Nutshell Adds Dialpad, RingCentral, Aircall, and CallRail Integrations With Auto Call Logging

Nutshell CRM has integrated with Dialpad, RingCentral, Aircall, and CallRail to enhance its platform with auto call logging and AI-generated summaries. These integrations allow users to initiate calls directly from Nutshell, automatically log conversations, and generate summaries, streamlining workflow and improving efficiency for sales and marketing teams.

Awards
 

Nutshell Earns Spot on Capterra's 2026 CRM Shortlist for User-Rated Value

Nutshell has been recognized on Capterra's 2026 CRM Shortlist for its user-rated value, highlighting strong customer reviews and product momentum. This recognition underscores Nutshell's focus on saving time, automating workflows, and enhancing deal closures with AI-powered insights. The Capterra Shortlist is based on verified user reviews and popularity signals.

Product
 

Nutshell Achieves SOC 2 Certification, Reinforcing Commitment to Customer Data Security

Nutshell CRM has achieved SOC 2 certification, confirming its commitment to robust data security standards. This certification, validated by an independent third-party audit, ensures that Nutshell's systems and processes meet stringent criteria for safeguarding customer data. The achievement underscores Nutshell's dedication to protecting sensitive business information, enhancing trust among its SMB customer base.

Nutshell Profile

Company Name

Nutshell

Company Website

https://www.nutshell.com/

Year Founded

2010

HQ Location

Ann Arbor, Michigan

Employees

11-50

Social

Financials

SERIES A