Nutshell CRM Overview

Nutshell CRM offers an all-in-one growth software including CRM, email marketing, and contact management. Sales teams are helped to close more deals efficiently.

Use Cases

Customers recommend Contact List Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Nutshell CRM.

Other use cases:

  • Lead Tracking
  • Call Recording
  • Lead Management
  • Generation Of New Leads
  • Workflow Management
  • Collaboration
  • Pipeline Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Nutshell CRM.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Internal Communications
  • Scale Best Practices
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Establish Thought Leadership
  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Launch New Products
See all business priorities See less business priorities

Nutshell CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Nutshell CRM works with different mediums / channels such as Phone Calls. and E-Mail.

Nutshell CRM's features include Personalization, Recording, Dashboard, etc. and Nutshell CRM support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Nutshell CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"Now, our end goal is to track our vendors, our authors, our subscribers, our email newsletter lists, and our donors, and having it all easily searchable in one place where we can quickly look back and see, ‘Oh, we last contacted this person in Janua...ry.’ We eventually hope to track everything in this tool." - Eric Cromie

Nutshell CRM, Nimble CRM, Salesforce Social Studio, Zendesk Sell, Pipeline CRM, etc., all belong to a category of solutions that help Social CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Nutshell CRM

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Nutshell CRM is popular in Marketing And Advertising, Information Technology And Services, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Nutshell CRM Use Cases

How does Nutshell CRM facilitate Contact List Management?

Why is Nutshell CRM the best choice for Engagement Management?

What makes Nutshell CRM ideal for Communication Management?

How can Nutshell CRM enhance your Lead Tracking process?

How does Nutshell CRM facilitate Call Recording?

68+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Nutshell CRM solved their Social CRM needs. Cuspera uses 5730 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Nutshell CRM testimonial

Eric Cromie

Publishing Associate

McSweeney’s

Now, our end goal is to track our vendors, our authors, our subscribers, our email newsletter lists, and our donors, and having it all easily searchable in one place where we can quickly look back and see, ‘Oh, we last contacted this person in January.’ We eventually hope to track everything in thi...s tool.

Testimonial By Eric Cromie
Nutshell CRM testimonial

Marie Franklin

Director of Strategic Development

Caffè Umbria

There was no formal way to track our leads. We didn’t have a shared database. Everyone had individual contacts in their phone or on their computer. Testimonial By Marie Franklin
Nutshell CRM testimonial

Eric Merle

Chief Commercial Officer

Genoskin

What we do is very consultative and requires a lot of customer interaction. We’re providing something for which people didn’t have a solution before, so we have to understand what they’re trying to achieve. Testimonial By Eric Merle
CUSTOMERS TESTIMONIALS
Nutshell CRM testimonial

Eric Cromie

Publishing Associate

McSweeney’s

Now, our end goal is to track our vendors, our authors, our subscribers, our email newsletter lists, and our donors, and having it all easily searchable in one place where we can quickly look back and see, ‘Oh, we last contacted this person in January.’ We eventually hope to track everything in thi...s tool.

Testimonial By Eric Cromie
Nutshell CRM testimonial

Marie Franklin

Director of Strategic Development

Caffè Umbria

There was no formal way to track our leads. We didn’t have a shared database. Everyone had individual contacts in their phone or on their computer. Testimonial By Marie Franklin
Nutshell CRM testimonial

Eric Merle

Chief Commercial Officer

Genoskin

What we do is very consultative and requires a lot of customer interaction. We’re providing something for which people didn’t have a solution before, so we have to understand what they’re trying to achieve. Testimonial By Eric Merle

Case Studies

COMPANY INDUSTRY CASE STUDIES
Nutshell CRM case study
Computer & Network Security
Computer & Network Security
Case Study The Cyberwire

How Nutshell helps Cyberwire to track sponsorship opportunities, leads, and contacts in an editorial operation.

Read More
Nutshell CRM case study
Computer & Network Security
Computer & Network Security
Case Study The Cyberwire

How Nutshell helps Cyberwire to track sponsorship opportunities, leads, and contacts in an editorial operation.

Read More
Nutshell CRM case study
Publishing
Publishing
Case Study McSweeney’s

Discover How Nutshell helps McSweeney’s to track everything and having it all easily searchable in one place.

Read More

Video

Enterprise CRM for Growing Businesses | Nutshell Enterprise

Video Thumbnail

Frequently Asked Questions(FAQ)

for Nutshell CRM

What is Nutshell CRM?

Nutshell CRM is customer relationship management and sales automation tool designed for marketing professionals to help identify the right sales model which facilitates customer relationship building and boosting sales performance.

The primary features of the tool includes sales automation, reporting & performance tracking, team collaboration, pipeline management and contact management.

Nutshell offers integration with tool like with G Suite, Microsoft Office email and calendars. It helps design and execute sales processes. The platform allows to specify the actions and follow-ups through final negotiations, and accurately measures the impact of efforts.

What is Nutshell CRM used for?

Nutshell CRM is a Social CRM Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Contact List Management, Engagement Management and Communication Management .

What are the top features of Nutshell CRM?

Personalization, Recording and Dashboard are some of the top features of Nutshell CRM.

Who uses Nutshell CRM?

Nutshell CRM is used by Marketing And Advertising, Information Technology And Services and Computer & Network Security among other industries.

What are Nutshell CRM alternatives?

Nimble CRM, Salesforce Social Studio, Zendesk Sell and Pipeline CRM are popular alternatives for Nutshell CRM.

Where is Nutshell CRM located?

Nutshell CRM is headquartered at Ann Arbor, Michigan.
lightning

Peers used Nutshell CRM for contact list management and engagement management

Nutshell CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (13)
Analytics

4.34/5

Read Reviews (105)
Custom Reports

3.33/5

Read Reviews (823)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (13)
Analytics

4.34/5

Read Reviews (105)
Custom Reports

3.33/5

Read Reviews (823)

Software Failure Risk Guidance

?

for Nutshell CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Nutshell CRM

Nutshell News

Nutshell partners with IT services provider Proactive Technology Management

Nutshell announces a partnership with Proactive Technology Management, an IT services provider based in metro Detroit, to enhance business growth through easy-to-use CRM tools and IT support.

12/03/2025 - source

Nutshell Feeds

Increase Lead Engagement With Nutshell SMS

Nutshell.com introduces Nutshell SMS, enabling seamless text communication with leads via CRM, enhancing sales engagement and tracking without additional integration.

22/10/2024 - source

Announcing Our New Integration with KrispCall: Capabilities, Benefits, and Getting Started

Nutshell announces a new integration with KrispCall, enhancing CRM capabilities by automating call tracking and syncing contact information.

17/09/2024 - source

Nutshell Launches New REST API

In a nutshell, Nutshell launches a new REST API, enhancing data access, integration, and control for users with comprehensive documentation and testing tools.

16/09/2024 - source

Nutshell Profile

Company Name

Nutshell

Company Website

https://www.nutshell.com/

Year Founded

2010

HQ Location

Ann Arbor, Michigan

Employees

11-50

Social

Financials

SERIES A