Product Business Settings

Oracle CX Service is popular in Information Technology And Services, Retail, and Financial Services industries and is widely used by Enterprise, Large Enterprise, and Mid Market.

Oracle CX Service Product Overview

Oracle-cx-Service integrates web, social, and contact center experiences. A unified, cross-channel service solution in the Oracle Cloud is created.

How satisfied the customers are with Oracle CX Service use-cases

Reviews

"...Oracle Service Cloud is optimized for: Helpdesk Ticketing Call Center EnvironmentsCustomer Patient Interview processes...." Peer review by Zachary Heitling, Business Support Representative I, Dexcom

Oracle CX Service Customer Insights, Testimonials and Case Studies

How does Oracle CX Service address your Engagement Management Challenges?

What makes Oracle CX Service ideal for Knowledge Management?

What Are the key features of Oracle CX Service for Helpdesk Management?

How does Oracle CX Service address your Customer Feedback Management Challenges?

How efficiently Does Oracle CX Service manage your Communication Management?

What is Oracle CX Service used for?

Oracle CX Service is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Knowledge Management and Helpdesk Management .

What are the top features of Oracle CX Service?

Ticketing, Feedback surveys and Personalization are some of the top features of Oracle CX Service.

Who uses Oracle CX Service?

Oracle CX Service is used by Information Technology And Services, Retail and Financial Services among other industries.

What are Oracle CX Service alternatives?

Retently, Genesys Cloud, Oracle Advertising And Customer Experience (CX) and Tenfold are popular alternatives for Oracle CX Service.

Where is Oracle CX Service located?

Oracle CX Service is headquartered at 500 Oracle Parkway Redwood Shores, CA 94065.

11 buyers and buying teams have used Cuspera to assess how well Oracle CX Service solved their Customer Experience Management needs. Cuspera uses 2018 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

lightning

Peers used Oracle CX Service for engagement management and knowledge management

Oracle CX Service Competitors

Oracle CX Service Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.82/5 ★

Read Reviews (18)
Analytics

4.68/5 ★

Read Reviews (85)
Custom Reports

3.84/5 ★

Read Reviews (194)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.82/5 ★

Read Reviews (18)
Analytics

4.68/5 ★

Read Reviews (85)
Custom Reports

3.84/5 ★

Read Reviews (194)

Software Failure Risk Guidance

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for Oracle CX Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Oracle CX Service

Oracle Corporation News

Product
 

Fans Score with New Oracle Suite Service and Mobile Ordering Capabilities

Oracle has enhanced its Simphony Cloud Point of Sale with new Restaurant Suite Management and Mobile Order and Pay capabilities. These features streamline suite operations, unify ordering and payments, and enhance fan experiences at venues. The solutions, initially available in North America, aim to improve operational efficiency and guest satisfaction by integrating suite management and mobile ordering on a single cloud platform.

Read more →
Product
 

Oracle and DeepLearning.AI Launch New Agent Memory Course for AI ...

Oracle and DeepLearning.AI have launched a new course, "Agent Memory: Building Memory-Aware Agents," available on the DeepLearning.AI platform. The course focuses on memory engineering for AI developers, using Oracle AI Database as the core. It covers memory management, semantic tool memory, and self-updating memory, offering practical implementations for building stateful AI agents.

Read more →
Product
 

New Oracle AI Smart Assistant Capabilities Help Restaurants Streamline Operations and Support

Oracle has introduced new AI Smart Assistant capabilities in its Simphony Cloud POS system, designed to help restaurant teams resolve technical and operational issues efficiently. This generative AI tool provides real-time, context-aware guidance, reducing the need for external support and enhancing operational consistency. The feature will be available globally in over 100 languages within the next year.

Read more →
Partnership
 

Alviere and Oracle Enhance Collaboration to Simplify Payments for ...

Oracle and Alviere have entered a multi-year strategic partnership to integrate Alviere's regulated payment services into Oracle's industry application suites. This collaboration aims to simplify payments by embedding services like card issuance and international payments within Oracle's workflows, enhancing security and compliance for global enterprises.

Read more →

Oracle Corporation Profile

Company Name

Oracle Corporation

Company Website

https://www.oracle.com/index.html

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

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Financials

IPO