Oracle CX Service Overview
Oracle-cx-Service integrates web, social, and contact center experiences. A unified, cross-channel service solution in the Oracle Cloud is created.
Use Cases
Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Oracle CX Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Oracle CX Service.
Oracle CX Service Use-Cases and Business Priorities: Customer Satisfaction Data
Oracle CX Service works with different mediums / channels such as Phone Calls. and Chat.
Oracle CX Service's features include Ticketing, Feedback Surveys, Personalization, etc. and Oracle CX Service support capabilities include Chat Support, AI Powered, Phone Support, etc. also Oracle CX Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"...- Web customer service, - Knowledge management tools...." Peer review by Pavol Procka, Communications Coordinator / Administrator, Cassava Enterprises
Oracle CX Service, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Oracle CX Service
Top Industries
- Information Technology and Services
- Retail
- Financial Services
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Oracle CX Service is popular in Information Technology And Services, Retail, and Financial Services and is widely used by Enterprise, Large Enterprise, and Mid Market.
Comprehensive Insights on Oracle CX Service Use Cases
Why is Oracle CX Service the best choice for Engagement Management?
What makes Oracle CX Service ideal for Knowledge Management?
How efficiently Does Oracle CX Service manage your Helpdesk Management?
What benefits does Oracle CX Service offer for Customer Feedback Management?
What benefits does Oracle CX Service offer for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well Oracle CX Service solved their Customer Experience Management needs. Cuspera uses 2018 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Frequently Asked Questions(FAQ)
for Oracle CX Service
What is Oracle CX Service used for?
What are the top features of Oracle CX Service?
Who uses Oracle CX Service?
What are Oracle CX Service alternatives?
Where is Oracle CX Service located?
Peers used Oracle CX Service for engagement management and knowledge management
Oracle CX Service Competitors
Oracle CX Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (18) |
| Analytics | Read Reviews (85) |
| Custom Reports | Read Reviews (194) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (18) |
| Analytics | Read Reviews (85) |
| Custom Reports | Read Reviews (194) |
Software Failure Risk Guidance
?for Oracle CX Service
Overall Risk Meter
Top Failure Risks for Oracle CX Service
Oracle Corporation News
Oracle Recognized as a Leader in 2025 IDC MarketScape for Worldwide Life Science R & D Pharmacovigilance Technology ... - Software - Oracle Corporation
Oracle Recognized as a Leader in 2025 IDC MarketScape for Worldwide Life Science R & D Pharmacovigilance Technology ... - Software - Oracle Corporation
Oracle Achieves Swift Compatible Application for Payments 2025 - Software - Oracle Corporation
Oracle Achieves Swift Compatible Application for Payments 2025 - Software - Oracle Corporation
Oracle names new co - CEOs as Safra Catz moves to board leadership role
Oracle appointed Clay Magouyrk and Mike Sicilia as co-CEOs, with Safra Catz moving to executive vice chair of the board. Magouyrk, previously with Oracle Cloud Infrastructure, and Sicilia, from Oracle Industries, are expected to drive significant growth, with cloud infrastructure revenue projected to rise from $18 billion to $144 billion in four years.
RateGain expands Oracle partnership with channel manager integration
RateGain has expanded its partnership with Oracle by integrating its UNO Channel Manager with Oracle Hospitality OPERA Cloud Distribution. This integration allows Oracle's hospitality customers to access RateGain's network of over 400 global demand partners, enhancing real-time distribution control and reducing manual errors. The solution is available on Oracle Cloud Marketplace, targeting the hospitality industry's need for transformative technology.
Oracle Corporation Profile
HQ Location
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