Pega Platform Overview
Pega Platform simplifies and streamlines enterprise processes with low-code solutions. It enhances agility and efficiency to get work done effectively.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega Platform.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Pega Platform.
Pega Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Pega Platform's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and Pega Platform support capabilities include AI Powered, Email Support, 24/7 Support, etc. also Pega Platform analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our tax modernization resulted in efficiencies, many new citizen service options, and additional revenue in just phase one of the project. The Pega case management solution played an important role in our modernization success." - John Sulenta
Pega Platform, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pega Platform
Top Industries
- Financial Services
- Insurance
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Pega Platform is popular in Financial Services, Insurance, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on Pega Platform Use Cases
Why is Pega Platform the best choice for Engagement Management?
What solutions does Pega Platform provide for Workflow Management?
How efficiently Does Pega Platform manage your Customer Case Management?
What makes Pega Platform ideal for Onboarding?
How efficiently Does Pega Platform manage your Helpdesk Management?
36 buyers and buying teams have used Cuspera to assess how well Pega Platform solved their Customer Journey and Experience needs. Cuspera uses 2046 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our tax modernization resulted in efficiencies, many new citizen service options, and additional revenue in just phase one of the project. The Pega case management solution played an important role in our modernization success. Testimonial By John Sulenta |
|
Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson |
|
We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
John Sulenta Chief Information Officer California Franchise Tax Board |
Our tax modernization resulted in efficiencies, many new citizen service options, and additional revenue in just phase one of the project. The Pega case management solution played an important role in our modernization success. Testimonial By John Sulenta |
|
Frank Ferguson Senior Business Analyst Telstra |
Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson |
|
Catherine Perrier Senior Contract Specialist Sun Life Financial |
We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier |
Case Studies
CASE STUDY AGL Energy
CASE STUDY Commonwealth Bank of Australia
CASE STUDY ANAH (French National Agency for Housing)
CASE STUDY Athletic footwear leader
CASE STUDY Aflac
CASE STUDY Air Europa
Frequently Asked Questions(FAQ)
for Pega Platform
What is Pega Platform?
Pega Platform is a Business Process Management Software. Pega Platform is a cloud-based application development platform that gives anyone the power and freedom to create rich user experiences and immersive customer journeys. With an intuitive visual approach to application development, it enables better collaboration between business and IT, faster time to market, and lower costs.
Pega’s model-driven, unified approach delivers an enterprise-grade, agile application with a no-code authoring experience. Pega’s end-to-end digital process automation can revolutionize operations with everything from bots that automate tasks and fetch data to case management and BPM. Its AI-powered engagement platform will help customers and employees do more anywhere, any time.
Pega Platform accelerates the rapid low-risk enterprise modernisation to digital government. It supports maximised automation across silos and intuitive solution user experience. It provides optimised end-to-end customer journeys experienced through AI and robotics.
What is Pega Platform used for?
What are the top features of Pega Platform?
Who uses Pega Platform?
What are Pega Platform alternatives?
Where is Pega Platform located?
Peers used Pega Platform for engagement management and workflow management
Pega Platform Competitors
Pega Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (120) |
| Analytics | Read Reviews (183) |
| Custom Reports | Read Reviews (229) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (120) |
| Analytics | Read Reviews (183) |
| Custom Reports | Read Reviews (229) |
Pega Platform Integrations
Pega Platform integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Pega Platform
Software Failure Risk Guidance
?for Pega Platform
Overall Risk Meter
Top Failure Risks for Pega Platform
Pegasystems Inc. News
Pega Releases Infinity '25
Pega Releases Infinity '25
Pega Launches Industry's First Agentic Enterprise Transformation Platform - Yahoo Finance
Pega Launches Industry's First Agentic Enterprise Transformation Platform - Yahoo Finance
Pega Launches First Payment Exceptions and Investigations Solution with Native Agentic Capabilities to Speed Resolution and Lower Costs - Nasdaq
Pega Launches First Payment Exceptions and Investigations Solution with Native Agentic Capabilities to Speed Resolution and Lower Costs - Nasdaq
Pega Smart Investigate gets agentic AI boost for faster detection of payment exceptions
Pega has enhanced its Smart Investigate solution with agentic AI to improve the handling of payment exceptions in banking. The update integrates generative AI with rule-based intelligence, supporting SWIFT ISO 20022 standards and MCP for third-party interaction. This allows banks to automate workflows, analyze payment messages, and address complex payment scenarios more efficiently.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
