Pega Platform Overview
Pega Platform simplifies and streamlines enterprise processes with low-code solutions. It enhances agility and efficiency to get work done effectively.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega Platform.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Pega Platform.
Pega Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Pega Platform's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and Pega Platform support capabilities include AI Powered, Email Support, 24/7 Support, etc. also Pega Platform analytics capabilities include Analytics, and Custom Reports.
Reviews
"We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases." - Catherine Perrier
Pega Platform, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pega Platform
Top Industries
- Financial Services
- Insurance
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Pega Platform is popular in Financial Services, Insurance, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on Pega Platform Use Cases
What Are the key features of Pega Platform for Engagement Management?
How efficiently Does Pega Platform manage your Workflow Management?
How efficiently Does Pega Platform manage your Customer Case Management?
How does Pega Platform address your Onboarding Challenges?
How efficiently Does Pega Platform manage your Helpdesk Management?
46+ more Business Use Cases
36 buyers and buying teams have used Cuspera to assess how well Pega Platform solved their Customer Journey and Experience needs. Cuspera uses 2046 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier |
|
Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson |
|
HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact. Testimonial By Andrew Long |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Catherine Perrier Senior Contract Specialist Sun Life Financial |
We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier |
|
Frank Ferguson Senior Business Analyst Telstra |
Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson |
|
Andrew Long Head of Global Transaction Banking HSBC |
HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact. Testimonial By Andrew Long |
Case Studies
Case Study Air Force Research Lab
Case Study Optum
Case Study Orange
Case Study Siemens
Case Study Fifth Third Bank
Case Study Sun Life
Frequently Asked Questions(FAQ)
for Pega Platform
What is Pega Platform?
Pega Platform is a Business Process Management Software. Pega Platform is a cloud-based application development platform that gives anyone the power and freedom to create rich user experiences and immersive customer journeys. With an intuitive visual approach to application development, it enables better collaboration between business and IT, faster time to market, and lower costs.
Pega’s model-driven, unified approach delivers an enterprise-grade, agile application with a no-code authoring experience. Pega’s end-to-end digital process automation can revolutionize operations with everything from bots that automate tasks and fetch data to case management and BPM. Its AI-powered engagement platform will help customers and employees do more anywhere, any time.
Pega Platform accelerates the rapid low-risk enterprise modernisation to digital government. It supports maximised automation across silos and intuitive solution user experience. It provides optimised end-to-end customer journeys experienced through AI and robotics.
What is Pega Platform used for?
What are the top features of Pega Platform?
Who uses Pega Platform?
What are Pega Platform alternatives?
Where is Pega Platform located?
Peers used Pega Platform for engagement management and workflow management
Pega Platform Competitors
Pega Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (120) |
| Analytics | Read Reviews (183) |
| Custom Reports | Read Reviews (229) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (120) |
| Analytics | Read Reviews (183) |
| Custom Reports | Read Reviews (229) |
Pega Platform Integrations
Pega Platform integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Pega Platform
Software Failure Risk Guidance
?for Pega Platform
Overall Risk Meter
Top Failure Risks for Pega Platform
Pegasystems Inc. News
Pega Named Category Leader in CLM Solutions by Chartis Research - Business Wire
Pega has been recognized as a category leader in client lifecycle management (CLM) solutions by Chartis Research. This award highlights Pegas advanced AI-driven automation and workflow capabilities for financial institutions managing client onboarding and compliance. Chartis evaluated vendors on innovation, functionality, and market impact, with Pega standing out for its unified platform approach to CLM and KYC processes.
New Pega Infinity Agentic AI Features Elevate Enterprise App Development from Concept to ...
Pega introduced new agentic AI features in Pega Infinity App Studio, enabling developers to rapidly deploy Pega Blueprint designs as compliant enterprise applications. The enhancements use AI to guide learning, design, integration, user experience, and testing, streamlining enterprise app development and accelerating time to market. These updates aim to reduce developer workload and democratize enterprise-grade application creation.
Pegasystems Inc (PEGA) Unveils Enhanced Pega Blueprint Capabilities for Accelerated ...
Pega has introduced enhanced capabilities for Pega Blueprint, its AI-powered workflow automation tool. The update aims to accelerate digital transformation by enabling organizations to design, visualize, and optimize business processes more efficiently. These enhancements support enterprise decisioning and streamline process automation for improved operational agility.
Pegasystems Set to Join S&P MidCap 400 - Quantisnow
Pegasystems Inc. (NASDAQ: PEGA) will be added to the S&P MidCap 400 index, replacing Nordstrom Inc. This change takes effect before trading opens on May 22, 2025, following Nordstrom's acquisition. Inclusion in the S&P MidCap 400 highlights Pegasystems' growth and increased market recognition in the technology sector.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
