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Press Ganey: Use-Cases, Insights and Reviews | 2025 Cuspera

4.58 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(1463)

Human Experience Healthcare

Press Ganey Overview

Press Ganey helps healthcare organizations enhance patient experience, safety, and quality. Solutions and services are provided to transform healthcare effectively.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Reputation Management, as the business use cases that they have been most satisfied with while using Press Ganey.

Other use cases:

Competitive Intelligence
Communication Management
Customer Feedback Management
Social Media Management
Create Engagement Based Loyalty
Sales Review & Feedback
Content Management

See all use cases See less use cases

Business Priorities

Improve Digital And Social Presence and Acquire Customers are the most popular business priorities that customers and associates have achieved using Press Ganey.

Other priorities:

Improve Brand Engagement
Improve Visibility
Enter New Markets Internationally Or Locally
Improve ROI
Establish Thought Leadership
Improve Internal Communications
Enhance Customer Relationships
Build Brand Awareness
Scale Best Practices
Increase Sales & Revenue
Grow Market Share
Improve Efficiency
Launch New Products

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Press Ganey Use-Cases and Business Priorities: Customer Satisfaction Data

Press Ganey works with different mediums / channels such as Review Sites. Website. Social Media etc.

Press Ganey's features include Feedback Surveys, Dashboard, Alerts: Popups & Notifications, etc. and Press Ganey support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Press Ganey analytics capabilities include Analytics, and Custom Reports.

Reviews

"The organization was tasked with confronting a difficult topic for most providers: Many felt a loss of control over their online reputation, and were uncomfortable with displaying star ratings regarding the care they provide their patients." - Prisma Health

Press Ganey, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Press Ganey

Top Industries

Hospital & Health Care
Real Estate
Financial Services

Popular in

Enterprise
Mid Market

Press Ganey is popular in Hospital & Health Care, Real Estate, and Financial Services and is widely used by Enterprise, and Mid Market,

Comprehensive Insights on Press Ganey Use Cases

How does Press Ganey facilitate Rating And Review Management?

The platform uses Natural Language Processing to analyze feedback from various sources. The platform provides insights to improve brand loyalty and drive results. The platform may not analyze all online directories that include ratings and reviews.

"...Every time a physician within the network receives an online review, a notification is sent to the Privia Health consultant working with that specific care center...." Case Study Privia Health

Why is Press Ganey the best choice for Engagement Management?

The platform uses Natural Language Processing to gather feedback from various sources. This feedback is analyzed to provide insights that help organizations improve customer engagement and loyalty. The platform also includes tools for managing customer communications and reviews.

"...Most patient communications, such as follow-up information and requests for reviews, had been triggered by a visit...." Case Study Willis-Knighton Health System

Why is Press Ganey the best choice for Reputation Management?

The platform helps organizations monitor and respond to customer reviews from multiple sources. The platform helps organizations understand the patient experience and drive operational intelligence. The platform helps organizations engage patients with innovative transparency and reputation management solutions.

"...Binary Fountain Working with Binary Fountain, a reputation management platform, we ve made it easy to keep tabs on patient comments, identify trends and recurring issues, and perform fast service recovery when necessary. ..." WELL partners with Binary Fountain (and introduces Sentiment Analysis)

How does Press Ganey address your Competitive Intelligence Challenges?

What benefits does Press Ganey offer for Communication Management?

28+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Press Ganey solved their Reviews and Reputation needs. Cuspera uses 1463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Prisma Health	The organization was tasked with confronting a difficult topic for most providers: Many felt a loss of control over their online reputation, and were uncomfortable with displaying star ratings regarding the care they provide their patients. Testimonial By Prisma Health
Privia Health	Privia Health recognized the importance of helping its providers establish their online brand reputation and leveraging the intelligence of existing digital reviews to drive practice success. Testimonial By Privia Health
Kayleigh Filo Marketing Manager Continental Properties	The stronger your reputation, the stronger you’ll be in the market, We want to build great communities; strong, positive reviews are an asset to a great reputation. Testimonial By Kayleigh Filo

CUSTOMERS	TESTIMONIALS
Prisma Health	The organization was tasked with confronting a difficult topic for most providers: Many felt a loss of control over their online reputation, and were uncomfortable with displaying star ratings regarding the care they provide their patients. Testimonial By Prisma Health
Privia Health	Privia Health recognized the importance of helping its providers establish their online brand reputation and leveraging the intelligence of existing digital reviews to drive practice success. Testimonial By Privia Health
Kayleigh Filo Marketing Manager Continental Properties	The stronger your reputation, the stronger you’ll be in the market, We want to build great communities; strong, positive reviews are an asset to a great reputation. Testimonial By Kayleigh Filo

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
VITAS Healthcare Hospital & Health Care	Hospital & Health Care	Case Study VITAS Healthcare Learn how VITAS Healthcare improved total positive feedback by 10%, 52% in total Google reviews and 121% in total Facebook reviews. Read More
VITAS Healthcare Hospital & Health Care	Hospital & Health Care	Case Study VITAS Healthcare Learn how VITAS Healthcare improved total positive feedback by 10%, 52% in total Google reviews and 121% in total Facebook reviews. Read More
Continental Properties Real Estate	Real Estate	Case Study Continental Properties How Continental Properties Powers Resident Satisfaction Through Reputation Management Read More

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Press Ganey iRound Solution Overview

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Frequently Asked Questions(FAQ)

for Press Ganey

What is Press Ganey?

Press Ganey is a Human Experience platform for healthcare. It connects people, processes, and technology to help by understanding the individuals and optimizing the experiences at the heart of the industry.

What is Press Ganey used for?

Press Ganey is a Reviews and Reputation Software mainly used by its customers to Improve Digital And Social Presence and Acquire Customers by Rating And Review Management, Engagement Management and Reputation Management .

What are the top features of Press Ganey?

Feedback surveys, Dashboard and Alerts: popups & Notifications are some of the top features of Press Ganey.

Who uses Press Ganey?

Press Ganey is used by Hospital & Health Care, Real Estate and Financial Services among other industries.

What are Press Ganey alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Press Ganey.

Where is Press Ganey located?

Press Ganey is headquartered at 1660 International Dr, Suite 225, McLean, Virginia 22102, US.

lightning

Peers used Press Ganey for rating and review management and engagement management

Press Ganey Competitors

More Press Ganey Alternatives...

Press Ganey Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.39/5 ★ Read Reviews (1)
Analytics	4.52/5 ★ Read Reviews (157)
Custom Reports	3.45/5 ★ Read Reviews (181)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.39/5 ★ Read Reviews (1)
Analytics	4.52/5 ★ Read Reviews (157)
Custom Reports	3.45/5 ★ Read Reviews (181)

Software Failure Risk Guidance

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for Press Ganey

Overall Risk Meter

Low Medium High

Top Failure Risks for Press Ganey

PressGaney News

Press Ganey Partners with Microsoft to Transform the Human Experience in Healthcare

Press Ganey partners with Microsoft to develop AI-powered solutions, enhancing patient care and clinician support through improved data insights and personalized care experiences in healthcare.

02/02/2025 - source

Arkansas Childrens and Press Ganey Partner to Improve Pediatric Patient Experience - Business Wire

Arkansas Childrens teamed up with Press Ganey to enhance pediatric patient experiences.

25/11/2024 - source

Press Ganey Streamlines Magnet Readiness with AI - Business Wire

Press Ganey uses AI to help healthcare organizations prepare for Magnet recognition, simplifying the readiness process.

27/10/2024 - source

PressGaney Profile

Company Name

PressGaney

Company Website

https://www.pressganey.com/

HQ Location

1660 International Dr, Suite 225, McLean, Virginia 22102, US

Employees

101-250

Social

Financials

SERIES A