Quantum Metric Overview
Quantum Metric's real-time analytics platform is tailored for businesses aiming to refine their digital strategies. By delivering immediate insights into customer behavior and intent, it empowers companies to enhance customer experiences and boost conversion rates. The platform excels at transforming data into actionable insights, directly impacting revenue-driving outcomes. This tool is crucial for enterprises seeking to understand their customers in real-time and capitalize on opportunities that offer significant growth. Trusted by leading enterprises, Quantum Metric serves as a vital component in maintaining a competitive advantage in digital analytics.
Use Cases
Customers recommend Engagement Management, Rating And Review Management, Lead Analytics, as the business use cases that they have been most satisfied with while using Quantum Metric.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Quantum Metric.
Quantum Metric Use-Cases and Business Priorities: Customer Satisfaction Data
Quantum Metric works with different mediums / channels such as Website. Offline. and Movies.
Quantum Metric's features include Dashboard, Recording, Alerts: Popups & Notifications, etc. and Quantum Metric support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Quantum Metric analytics capabilities include Analytics, and Custom Reports.
Reviews
"Quantum Metric has supported us in identifying problems and initiating efficient solutions to continue enhancing the customer experience. By speeding time to resolution, the team and brands can now focus resources on proactive development rather tha...n finding and fixing problems." - Tomasz M
Quantum Metric, Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Quantum Metric optimizes digital strategies with real-time analytics. Customer experiences improve, and conversions increase.
Popular Business Setting
for Quantum Metric
Top Industries
- Financial Services
- Retail
- Hospitality
Popular in
- Large Enterprise
- Mid Market
- Enterprise
Quantum Metric is popular in Financial Services, Retail, and Hospitality and is widely used by Large Enterprise, Mid Market, and Enterprise.
Quantum Metric Customer wins, Customer success stories, Case studies
What makes Quantum Metric ideal for Engagement Management?
What solutions does Quantum Metric provide for Rating And Review Management?
What benefits does Quantum Metric offer for Lead Analytics?
How can Quantum Metric enhance your Contact List Management process?
How does Quantum Metric address your Customer Feedback Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Quantum Metric solved their Conversion Rate Optimization needs. Cuspera uses 750 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.
| CUSTOMERS | TESTIMONIALS |
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Quantum Metric has supported us in identifying problems and initiating efficient solutions to continue enhancing the customer experience. By speeding time to resolution, the team and brands can now focus resources on proactive development rather than finding and fixing problems. Testimonial By Tomasz M |
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Quantum Metric fills a gap left by traditional analytics tools: providing behavioral data at scale. Surfacing insights easily across our website and app, whether in the booking flow or loyalty program management, is incredibly valuable to the business—particularly as it helps us focus our efforts o...n what matters most. |
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Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact. Testimonial By Danny R |
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Tomasz M Head of Digital Tech Chalhoub Group |
Quantum Metric has supported us in identifying problems and initiating efficient solutions to continue enhancing the customer experience. By speeding time to resolution, the team and brands can now focus resources on proactive development rather than finding and fixing problems. Testimonial By Tomasz M |
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Jacquelyn D Senior Director, Digital Analytics & Optimization Wyndham Hotels & Resorts, Inc |
Quantum Metric fills a gap left by traditional analytics tools: providing behavioral data at scale. Surfacing insights easily across our website and app, whether in the booking flow or loyalty program management, is incredibly valuable to the business—particularly as it helps us focus our efforts o...n what matters most. |
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Danny R Chief Digital Officer Lulelemon |
Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact. Testimonial By Danny R |
A leading national healthcare provider - Healthcare
Read more →Ashley Furniture - Retail
Read more →Chalhoub Group - Retail
Read more →FanDuel - Gaming
Read more →Highlights for Children - Retail
Read more →Quantum Metric - Information Technology And Services
Read more →What is Quantum Metric - Platform Overview
Frequently Asked Questions(FAQ)
for Quantum Metric
What is Quantum Metric used for?
What are the top features of Quantum Metric?
Who uses Quantum Metric?
What are Quantum Metric alternatives?
Where is Quantum Metric located?
Peers used Quantum Metric for engagement management and rating and review management
Quantum Metric Competitors
Quantum Metric Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (87) |
| Custom Reports | Read Reviews (141) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (87) |
| Custom Reports | Read Reviews (141) |
Software Failure Risk Guidance
?for Quantum Metric
Overall Risk Meter
Top Failure Risks for Quantum Metric
Quantum Metric, Inc. News
Quantum Metric Wins ISG Software Innovation Award for breakthrough Generative AI
Quantum Metric has been awarded the 2025 ISG Software Innovation Award for its generative AI technology, Felix AI. This recognition highlights the platform's impact on digital experience analytics, enabling faster decision-making and improved customer interactions. Felix AI has significantly reduced analysis time and contact center costs for global enterprises, showcasing Quantum Metric's pioneering role in AI-driven analytics.
Revolutionize Digital Customer Insights with Gen AI Solution
Quantum Metric has launched Felix AI, a Gen AI-powered session summarization tool, as part of its spring product release. Powered by Google Cloud's Gemini Pro, Felix AI offers real-time session insights, simplifying digital customer listening. The release also includes Interactions, User Analytics, and Lightning Analytics, enhancing customer lifecycle support and data democratization.
Digital Teams Waste 2 Months a Year - Report | Quantum Metric
Quantum Metric released its latest report, The Efficiency Index, revealing that digital teams waste two months annually on non-impactful escalations. The report highlights inefficiencies like executive escalations and false positives, which hinder digital priorities. Incremental improvements could save up to $500K monthly. CEO Mario Ciabarra emphasizes the need for digital expertise to enhance customer experiences and business stability.
Quantum Metric Named a Strong Performer in Digital Analytics , Among Top Vendors
Quantum Metric has been recognized as a Strong Performer in The Forrester Wave: Digital Analytics Solutions, Q3 2025. The company received top scores in real-time analytics, mobile app deployment, and measurement criteria. This acknowledgment highlights Quantum Metric's capabilities in enhancing digital experiences for medium to large enterprises. The platform supports 25% of Fortune 100 companies and processes 7 billion sessions monthly.
Quantum Metric, Inc. Profile
Company Name
Quantum Metric, Inc.
Company Website
https://www.quantummetric.comHQ Location
16055 Old Forest Pt, #302, Monument, CO 80132, US
Employees
51-100
Social
Financials
SERIES A
