Home Conversion Rate Optimization Smartlook

Smartlook: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Smartlook
Brand: Smartlook
Rating: 4.69 (3539 reviews)

4.69 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(3539)

Customer stories

Smartlook helped In creative, a marketing agency, boost an e-shop's completed orders by 161%. The agency used Smartlook's funnel analytics to find that high shipping costs at checkout caused users to leave. By showing shipping prices earlier and lowering costs, order completion rose from 18% to 47% in just 2 months. This change brought over half a million dollars in yearly revenue. Smartlook made the agency's work twice as fast and improved client buy-in for AB testing.
Smartlook heatmaps helped Sewio boost their homepage clickthrough rate by 276%. Sewio used heatmaps to find which website sections users ignored and which buttons were below the fold. They moved call-to-action buttons up and cut low-performing sections. As a result, users clicked on success stories links 3.1 times more and average time on page increased from 4:01 to 4:29. Sewio's CMO says Smartlook is now key for all future website updates.
Smartlook helped Elitedate fix a 10% drop in registration funnel completion after a redesign. Using session recordings, Elitedate found the problem in 30 minutes and improved the registration process. Completion rates rose from 55% to 63%, then up another 4% after mobile changes. Marketing costs dropped by 12% thanks to Smartlook's analytics. Elitedate now uses Smartlook to spot design issues and improve user experience.
Smartlook helps Kiwi.com verify customer issues fast. The quality assurance team uses session recordings to see what happened when a customer reports a bug. This saves about 8 minutes per issue and helps find around 10 bugs each month. Smartlook also helps the UX team spot and fix user experience problems. Always-on recording lets Kiwi.com solve support tickets faster and improve their flight booking portal.
Elitedate is a website that helps people find romantic relationships. They wanted to make their marketing cheaper. They used Smartlook to analyze user behavior. With Smartlook, Elitedate made their marketing 12% cheaper.
Smartlook helped Alza.cz, a top global e-commerce electronics retailer, solve slow analytics and improve conversion rates. Before Smartlook, Alza's teams waited weeks for Google Analytics data, delaying decisions. With Smartlook, every department quickly accessed session recordings and filtered events, saving time and money. The UX team became more independent, testing new designs and segments faster. Smartlook's intuitive interface and targeted session analysis made it critical for Alza's large-scale operations.

Product Business Settings

Smartlook is popular in Marketing And Advertising, Computer Software, and Information Technology And Services industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Project Management

Marketing Automation

Live Chat

Calendar

Smartlook Product Overview

Smartlook addresses the challenge of understanding user behavior on websites and mobile apps through its product analytics capabilities. It provides visual user insights that help businesses identify and resolve conversion rate bottlenecks. By analyzing user interactions, companies can make informed decisions to enhance user experiences and drive growth. With over 2,800 organizations utilizing Smartlook, it is positioned as a valuable tool for businesses seeking to optimize their digital platforms. The platform's ease of use ensures that even non-technical teams can extract actionable insights, enhancing ROI by improving customer engagement and conversion rates.

How satisfied the customers are with Smartlook use-cases

Reviews

"We tried UXCam, but the company’s pricing was hidden in a way. Thus we continued searching for and evaluating other available options in the market. Luckily, we found Smartlook that also supports Flutter technology. As it happens, Smartlook came out... on top for us as a great investment with clear, straightforward pricing." - Jere Seppala

"We’d probably do a new layout, move elements around, try to put everything into one column and add or remove form fields." - Radek Novak

Smartlook Customer Insights, Testimonials and Case Studies

How can Smartlook enhance your Engagement Management process?

Smartlook empowers businesses to understand user behavior on their websites and mobile applications. The platform offers detailed analytics, visualizing user interactions through recordings and data visualization. Smartlook's effectiveness is limited in scenarios where user interaction data does not directly influence business objectives.

"...Heatmaps are an extremely useful way to find out where people are engaging with your website and how they navigate...." Peer review by Simon M, Director

Read Reviews

How does Smartlook address your Onboarding Challenges?

How does Smartlook address your Helpdesk Management Challenges?

How does Smartlook address your Products & Pricelist Management Challenges?

How does Smartlook address your Rating And Review Management Challenges?

What is Smartlook?

Smartlook is a conversion rate optimization platform to analyze user behavior in different possible ways. It helps to enhance customer relationships and increase sales and revenue.

Smartlook records users on websites and mobile apps. It analyses both websites and mobile apps to understand user behavior, trends, and bugs in detail all of which helps to make better data-driven decisions. It provides website analytics that helps to understand where users struggle on the website and how to increase conversions. Similar analytics are available for mobile apps also.

What is Smartlook used for?

Smartlook is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Onboarding and Helpdesk Management .

What are the top features of Smartlook?

Recording, Personalization and Dashboard are some of the top features of Smartlook.

Who uses Smartlook?

Smartlook is used by Marketing And Advertising, Computer Software and Information Technology And Services among other industries.

What are Smartlook alternatives?

Convert Experiences, Epsilon Accelerate (Formerly Yieldify), Kameleoon and WalkMe Digital Adoption Platform are popular alternatives for Smartlook.

Where is Smartlook located?

Smartlook is headquartered at Lidicka 2030/20 602 00 Brno Czech Republic (European Union).

13 buyers and buying teams have used Cuspera to assess how well Smartlook solved their Conversion Rate Optimization needs. Cuspera uses 3539 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS	TESTIMONIALS
Jere Seppala Chief Technology Officer and a co-founder Hookle	We tried UXCam, but the company’s pricing was hidden in a way. Thus we continued searching for and evaluating other available options in the market. Luckily, we found Smartlook that also supports Flutter technology. As it happens, Smartlook came out on top for us as a great investment with clear, s...traightforward pricing. Testimonial By Jere Seppala
Radek Novak founder Elitedate	We’d probably do a new layout, move elements around, try to put everything into one column and add or remove form fields. Testimonial By Radek Novak
Michal Baturko Olbert CMO In creative	Instinct can be useful. But only as initial hunch about what’s happening. That doesn’t mean we’ll start fixing things right away as our first guess might be wrong. Testimonial By Michal Baturko Olbert

CUSTOMERS	TESTIMONIALS
Jere Seppala Chief Technology Officer and a co-founder Hookle	We tried UXCam, but the company’s pricing was hidden in a way. Thus we continued searching for and evaluating other available options in the market. Luckily, we found Smartlook that also supports Flutter technology. As it happens, Smartlook came out on top for us as a great investment with clear, s...traightforward pricing. Testimonial By Jere Seppala
Radek Novak founder Elitedate	We’d probably do a new layout, move elements around, try to put everything into one column and add or remove form fields. Testimonial By Radek Novak
Michal Baturko Olbert CMO In creative	Instinct can be useful. But only as initial hunch about what’s happening. That doesn’t mean we’ll start fixing things right away as our first guess might be wrong. Testimonial By Michal Baturko Olbert