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WalkMe Digital Adoption Platform: Use-Cases, Insights and Reviews | 2025 Cuspera

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WalkMe‚ - Digital Adoption Platform

AI Powered

WalkMe Digital Adoption Platform Overview

WalkMe Digital Adoption Platform (DAP) transforms how businesses interact with technology by simplifying user experiences and removing workflow friction. This platform is pivotal for organizations aiming to accelerate their business goals. WalkMe enables companies to adapt swiftly to changes while ensuring that software utilization is optimized across all levels. By integrating with existing systems, it enhances user engagement and drives a higher return on investment. Notably, WalkMe supports diverse functions, from improving sales team efficiency to maximizing HR tool effectiveness. It provides a seamless experience for both employees and customers, fostering a frictionless environment that aligns with organizational objectives.

Use Cases

Customers recommend Engagement Management, Onboarding, Helpdesk Management, as the business use cases that they have been most satisfied with while using WalkMe Digital Adoption Platform.

Other use cases:

Workflow Management
Lead Analytics
Customer Feedback Management
Coaching
Knowledge Management
Generation Of New Leads
Products & Pricelist Management

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using WalkMe Digital Adoption Platform.

Other priorities:

Improve ROI
Increase Sales & Revenue
Scale Best Practices
Launch New Products
Grow Market Share
Enter New Markets Internationally Or Locally
Improve Internal Communications
Establish Thought Leadership
Improve Navigation
Shorten Ramp Up Time
Improve Digital And Social Presence
Improve Consistency
Increase Customer Life Time Value
Improve Efficiency
Improve Stakeholder Relations

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WalkMe Digital Adoption Platform Use-Cases and Business Priorities: Customer Satisfaction Data

WalkMe Digital Adoption Platform's features include Ticketing, Personalization, Feedback Surveys, etc. and WalkMe Digital Adoption Platform support capabilities include AI Powered, Chat Support, Email Support, etc. also WalkMe Digital Adoption Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"We would not have been able to grow so quickly without the help of WalkMe’s Digital Adoption Platform. It’s a vital tool in our support team’s everyday working life—so much so that it’s built into our everyday working processes." - Ash Hall

WalkMe Digital Adoption Platform, Smartlook, Convert Experiences, Whatfix, Epsilon Accelerate (formerly Yieldify), etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

WalkMe™ - Digital Adoption Platform simplifies experiences and eliminates friction in applications and workflows. Business goals are reached faster with WalkMe DAP.

Popular Business Setting

for WalkMe Digital Adoption Platform

Top Industries

Computer Software
Information Technology and Services
Research

Popular in

Enterprise
Mid Market
Small Business

WalkMe Digital Adoption Platform is popular in Computer Software, Information Technology And Services, and Research and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on WalkMe Digital Adoption Platform Use Cases

What Are the key features of WalkMe Digital Adoption Platform for Engagement Management?

WalkMe's Digital Adoption Platform provides capabilities to manage user engagement through interactive guidance and analytics. The platform offers transparent overlays to assist users with tasks, and provides tools to create training materials. WalkMe's engagement management capabilities are limited by the need for technical skills to create engaging walk-throughs.

"...As a result, users engaged more successfully with Salesforce, increasing page views by 76% and decreasing overall bounce rate to just 18%. ..." Case Study Intacct

How does WalkMe Digital Adoption Platform address your Onboarding Challenges?

The Digital Adoption Platform assists in onboarding and training users by providing step-by-step instructions, generating messages, and creating walkthroughs. It allows for customization of onboarding lists, surveys, and tooltips. While it offers a robust set of features, its capabilities are limited by the need for dedicated personnel to build and maintain walkthroughs.

"...WalkMe allows us to onboard our new customers and help them get their FastSpring stores up and running in a matter of minutes...." Peer review by Jay H., Computer Software

What solutions does WalkMe Digital Adoption Platform provide for Helpdesk Management?

The platform enables immediate assistance to users through in-app guidance, reducing help desk tickets and training hours. It integrates external content like videos and articles, providing comprehensive support within the context of the product. The platform may require adjustments for organizations with a high volume of scheduled support calls.

"...Great customer support, has helped me every bit of the way, and definitely worth every cent with all of the functionality you..." Peer review by Ashley Duff, Events Services

What Are the key features of WalkMe Digital Adoption Platform for Workflow Management?

How does WalkMe Digital Adoption Platform facilitate Lead Analytics?

29 buyers and buying teams have used Cuspera to assess how well WalkMe Digital Adoption Platform solved their Conversion Rate Optimization needs. Cuspera uses 3787 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Ash Hall Director & Product Owner Nomisma	We would not have been able to grow so quickly without the help of WalkMe’s Digital Adoption Platform. It’s a vital tool in our support team’s everyday working life—so much so that it’s built into our everyday working processes. Testimonial By Ash Hall
Mike Kelly Chief Information Officer Red Hat	[WalkMe] lets you understand in advance, and diagnostically, how people are using our tools and services. It helps to gain insights we would not have been able to gain otherwise. Testimonial By Mike Kelly
Taylor Rednose Software Support Representative, Courts & Justice Tyler Technologies	I am very passionate about WalkMe … I look at my position as an educator. WalkMe helps me give my audience on-screen assistance during our interaction but is also there for them to reference on their own in the future. I believe this is the tool we needed to make our filers more comfortable with el...ectronic filing. Testimonial By Taylor Rednose

CUSTOMERS	TESTIMONIALS
Ash Hall Director & Product Owner Nomisma	We would not have been able to grow so quickly without the help of WalkMe’s Digital Adoption Platform. It’s a vital tool in our support team’s everyday working life—so much so that it’s built into our everyday working processes. Testimonial By Ash Hall
Mike Kelly Chief Information Officer Red Hat	[WalkMe] lets you understand in advance, and diagnostically, how people are using our tools and services. It helps to gain insights we would not have been able to gain otherwise. Testimonial By Mike Kelly
Taylor Rednose Software Support Representative, Courts & Justice Tyler Technologies	I am very passionate about WalkMe … I look at my position as an educator. WalkMe helps me give my audience on-screen assistance during our interaction but is also there for them to reference on their own in the future. I believe this is the tool we needed to make our filers more comfortable with el...ectronic filing. Testimonial By Taylor Rednose

Case Studies

Banking

CASE STUDY BMO Financial Group

WalkMe helped BMO Financial Group guide customers through new online banking features. BMO used WalkMe’s in-app guidance to reduce confusion and support calls. The platform’s analytics let BMO track ...customer interactions and make changes without extra development work. After using WalkMe, BMO saw a 50% drop in customer support requests and lower development costs. Customer adoption of new features improved. WalkMe made digital transformation easier for BMO.

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CASE STUDY FMC Technologies

WalkMe Digital Adoption Platform helped FMC Technologies improve user engagement on its InterServ platform. FMC wanted to reduce support requests and make training easier for users. WalkMe provided i...n-app guidance and instant support tools. Support requests are forecasted to drop by 60%. The need for formal training decreased. Users learned faster and adopted new features more quickly.

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Information Technology and Services

CASE STUDY Triangel Solutions AS

WalkMe helped Triangel Solutions AS improve its self-service help system. Triangel needed better support for users handling complex business processes. WalkMe's contextual guidance made onboarding fa...ster and reduced support requests. Triangel saw a big drop in onboarding costs and more product sales. WalkMe was easy to set up and update, making it a good fit for Triangel's evolving technology.

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CASE STUDY Tyler Technologies

WalkMe helped Tyler Technologies improve user adoption and self-service support. Tyler Technologies used WalkMe’s Digital Adoption Platform, including workflow analytics and in-app guidance. The comp...any saw a 31% drop in how-to support requests. Self-service became easier for 550,000 clients. Employees spent less time on basic support and more on valuable work. Customer satisfaction and feature adoption increased in just five months.

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CASE STUDY JobAdder

WalkMe helped JobAdder improve user experience and reduce costs. JobAdder used WalkMe’s in-app guidance and workflow analytics to support customer onboarding and education. The company saw a 24% year...-over-year drop in support tickets. Onboarding time decreased. JobAdder also lowered costs and improved customer satisfaction. WalkMe’s customer success team provided strong support.

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Hospitality

CASE STUDY Fairfield Residential

WalkMe helped Fairfield Residential automate and simplify HR processes in Workday. The company replaced 12 HR systems with one platform. WalkMe provided in-app guidance, workflow analytics, and autom...ation. 69% of employees used WalkMe, and 95% of those used it more than once. The solution saved 1,080 hours and $27,000 in administrative time. HR support calls dropped, and employees completed tasks with less effort and frustration.

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More WalkMe Digital Adoption Platform Customer Stories...

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How WalkMe Digital Adoption Platform Works

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Frequently Asked Questions(FAQ)

for WalkMe Digital Adoption Platform

What is WalkMe Digital Adoption Platform?

WalkMe Digital Adoption Platform (DAP) is used to simplify user experience using insights, engagement and guidance capabilities. It helps to improve sales & revenue and ROI.

WalkMe DPA assists to meet the needs of employees and customers. Its technology places a transparency on top of all applications, allowing businesses to gain insights into user behavior and create in-application experiences that empower users to be more productive and efficient

DPA collects and analyses the usage data and finds out the users struggle and helps with data-driven decisions and champion transformational change. It drives clients activity with in-application and cross-application guiding them step by step. It assists in move from responsive to proactive user engagement by understanding the client needs and giving customized direction so that the clients never need to look for help again. DPA simplifies the user experience by eliminating empty clicks and automate ordinary tasks.

What is WalkMe Digital Adoption Platform used for?

WalkMe Digital Adoption Platform is a Conversion Rate Optimization Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Onboarding and Helpdesk Management .

What are the top features of WalkMe Digital Adoption Platform?

Ticketing, Personalization and Feedback surveys are some of the top features of WalkMe Digital Adoption Platform.

Who uses WalkMe Digital Adoption Platform?

WalkMe Digital Adoption Platform is used by Computer Software, Information Technology And Services and Research among other industries.

What are WalkMe Digital Adoption Platform alternatives?

Smartlook, Convert Experiences, Whatfix and Epsilon Accelerate (Formerly Yieldify) are popular alternatives for WalkMe Digital Adoption Platform.

Where is WalkMe Digital Adoption Platform located?

WalkMe Digital Adoption Platform is headquartered at 525 Market St, Floor 37,San Francisco, CA 94105.

lightning

Peers used WalkMe Digital Adoption Platform for engagement management and onboarding

WalkMe Digital Adoption Platform Competitors

More WalkMe Digital Adoption Platform Alternatives...

WalkMe Digital Adoption Platform Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.89/5 ★ Read Reviews (37)
Analytics	4.56/5 ★ Read Reviews (275)
Custom Reports	4.42/5 ★ Read Reviews (356)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.89/5 ★ Read Reviews (37)
Analytics	4.56/5 ★ Read Reviews (275)
Custom Reports	4.42/5 ★ Read Reviews (356)

Software Failure Risk Guidance

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for WalkMe Digital Adoption Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for WalkMe Digital Adoption Platform

WalkMe Inc. News

M&A 12/09/2025

SAP Completes Acquisition of WalkMe - SAP News Center

SAP has completed its acquisition of WalkMe Ltd., a digital adoption platform company, for approximately $1.5 billion. This acquisition will enhance SAP's AI capabilities, particularly in its copilot Joule, by integrating WalkMe's technology to improve user experience and workflow efficiency. WalkMe's shares will be delisted from Nasdaq following the acquisition.

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Customer 28/08/2025

Survey reveals not only an AI readiness gap but also an emerging phenomenon of AI shame in the workplace especially in the C - suite

WalkMe's survey reveals a significant "AI readiness gap" in workplaces, with many employees, especially C-suite leaders, experiencing "AI shame" due to inadequate training and guidance. The survey highlights a disparity in AI tool adoption and training, with Gen Z and entry-level workers receiving the least support. WalkMe's HR chief emphasizes the need for transparency and education to bridge this gap and alleviate fears of AI replacing jobs.

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Product 20/08/2025

WalkMe Doubles Down on AI Innovation, Releases Enhancements to Award-Winning Copilot, WalkMe(X) - WalkMe - Digital Adoption Platform

WalkMe has enhanced its WalkMe X platform, integrating AI advancements to offer proactive and on-demand assistance across applications. The platform, recognized with multiple industry awards, features new tools for building copilot experiences and AI chat for task automation. The Summer '24 release also includes updates to WalkMe's Workflow and analytics solutions, enhancing digital adoption and ROI.

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M&A 30/11/2024

SAP to acquire Israel-based digital adoption platform WalkMe for $1.5bn - MSN

SAP is buying the Israeli digital adoption platform WalkMe for $1.5 billion.

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More WalkMe Digital Adoption Platform News...

WalkMe Inc. Profile

Company Name

WalkMe Inc.

Company Website

https://www.walkme.com/

Year Founded

2011

HQ Location

525 Market St, Floor 37,San Francisco, CA 94105

Employees

501-1000

Social

Financials

SERIES G