Whatfix Overview
Whatfix is trusted by enterprises for digital adoption, enhancing employee proficiency with enterprise applications. Companies of all sizes, including Fortune 500 firms, rely on its digital guidance.
Use Cases
Customers recommend Enhancing Digital Adoption Via Personalized Onboarding, Reduce Support Calls, Engagement Management, as the business use cases that they have been most satisfied with while using Whatfix.
Business Priorities
Scale Onboarding Best Practices and Improve ROI are the most popular business priorities that customers and associates have achieved using Whatfix.
Whatfix Use-Cases and Business Priorities: Customer Satisfaction Data
Whatfix works with different mediums / channels such as Phone Calls.
Whatfix's features include Personalization, In-App Digital Guidance, Ticketing, etc. and Whatfix support capabilities include Chat Support, Email Support, Phone Support, etc. also Whatfix analytics capabilities include Custom Reports, and Analytics.
Reviews
"Rapid growth is great, but it also comes with a great responsibility towards real-time customer support and satisfaction. After implementing Whatfix, there has been an exponential rise in customer satisfaction without any additional resources." - Abigail Albright
Peer review evidence (same sources as the product rating summary)
"...A leading digital adoption platform (DAP), Whatfix drives digital adoption for internal employees and end-user customers - with better onboarding, training, performance support, product adoption...." Peer review
"...Pricing is based on the requirements of businesses and support is provided via a help desk and over the phone...." Peer review
"...It also helps you to understand how your employees engage and where they struggle in turn helping you create better learning...." Peer review by Smitha M., Content Manager
Whatfix, Quadient CCM platform, Contentsquare, RapidSpike, freshping, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Whatfix
Top Industries
- Information Technology and Services
- Computer Software
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Whatfix is popular in Information Technology And Services, Computer Software, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
Whatfix Customer wins, Customer success stories, Case studies
What solutions does Whatfix provide for Enhancing Digital Adoption Via Personalized Onboarding?
What Are the key features of Whatfix for Reduce Support Calls?
Why is Whatfix the best choice for Engagement Management?
How does Whatfix facilitate Workflow Management?
How can Whatfix enhance your Content Management process?
44 buyers and buying teams have used Cuspera to assess how well Whatfix solved their Digital Experience Platform needs. Cuspera uses 3117 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rapid growth is great, but it also comes with a great responsibility towards real-time customer support and satisfaction. After implementing Whatfix, there has been an exponential rise in customer satisfaction without any additional resources. Testimonial By Abigail Albright |
|
From the beginning Whatfix has been easy to use and work with. The platform is intuitive and has been well received by our developers and learners, but I have to say it’s been the support and responsiveness of the Whatfix team that has made this impact for us. Testimonial By Amy Boldt |
|
Nothing irritates me more than whenever I’m trying to partner with a company and they don’t really receive my feedback or are not willing to test the limits and see what we can do,” Castorina told us. “And the Whatfix team was the opposite. They went above and beyond to make our roadmap within Self... Help go from a concept to what it is today. So I was really, really happy with that. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Abigail Albright Director EPM Maxwell Health |
Rapid growth is great, but it also comes with a great responsibility towards real-time customer support and satisfaction. After implementing Whatfix, there has been an exponential rise in customer satisfaction without any additional resources. Testimonial By Abigail Albright |
|
Amy Boldt Learning Leader Sentry |
From the beginning Whatfix has been easy to use and work with. The platform is intuitive and has been well received by our developers and learners, but I have to say it’s been the support and responsiveness of the Whatfix team that has made this impact for us. Testimonial By Amy Boldt |
|
Eric Castorina Director of Learning and Performance TSG |
Nothing irritates me more than whenever I’m trying to partner with a company and they don’t really receive my feedback or are not willing to test the limits and see what we can do,” Castorina told us. “And the Whatfix team was the opposite. They went above and beyond to make our roadmap within Self... Help go from a concept to what it is today. So I was really, really happy with that. |
Whatfix Powers GenAI-Driven Digital Transformation Across the Global Financial Services Sector
Introducing Whatfix AI – Your Ultimate Workplace Assistant.
Frequently Asked Questions(FAQ)
for Whatfix
What is Whatfix?
Whatfix is a Digital Adoption platform enabling users to leverage business applications fully, improve on-boarding experience, provide personalized training, deliver self-service support across product suites and more. It helps enhance user efficiency, enterprise productivity and business outcomes by making it simple for users to adopt technology. Whatfix can be used on Salesforce, MS Dynamics, Oracle CRM and other platforms ensuring successful adoption and usage of these applications.
Whatfix features include provision for personalized context-based help with useful information in-app, walkthroughs and content, enabling enterprises with training effectiveness, micro-learning plans and integration with the LMS system.
Whatfix enables round-the-clock customer support and user help with its knowledge base aggregation feature, and content creation with zero-coding. Insights on user engagement and content relevance, and feedback on walkthroughs is provided by the analytics feature and its integration with survey tools
What is Whatfix used for?
What are the top features of Whatfix?
Who uses Whatfix?
What are Whatfix alternatives?
Where is Whatfix located?
Peers used Whatfix for Enhancing digital adoption via personalized onboarding and Reduce support calls
Whatfix Competitors
Whatfix Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (166) |
| Analytics | Read Reviews (73) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (166) |
| Analytics | Read Reviews (73) |
Software Failure Risk Guidance
?for Whatfix
Overall Risk Meter
Top Failure Risks for Whatfix
Whatfix Inc. News
Whatfix Highlights AI-Based Conversational Analytics for Product Insights
Whatfix introduces AI-driven conversational analytics to enhance product insights, enabling businesses to better understand user interactions and improve digital adoption strategies.
CyberVadis Platinum Rating Strengthens Whatfix's Cybersecurity Credentials
Whatfix has received a Platinum rating from CyberVadis, enhancing its cybersecurity credentials. This recognition underscores Whatfix's commitment to maintaining high security standards.
Whatfix Study Reveals $10.9M Annual Losses from Poor Digital Adoption
Whatfix, an AI-native platform, released a study with Forrester Consulting revealing that poor digital adoption can cost mid-sized enterprises $10.9 million annually. The study highlights the importance of Digital Adoption Platforms (DAPs) in enhancing AI investments and improving user experience. It emphasizes the need for governance and workflow integration to achieve measurable outcomes.
Workplace software startup Whatfix flags cost of poor adoption
Whatfix commissioned a Forrester Consulting study revealing that poor digital adoption could cost mid-sized enterprises $10.9 million annually. The study highlights a gap between AI adoption and digital adoption, with 76% of leaders prioritizing AI but only 27% focusing on digital adoption. Whatfix aims to address this gap with its digital adoption platform, as it prepares for an IPO and targets $150 million in annual recurring revenue.
Whatfix Inc. Profile
Company Name
Whatfix Inc.
Company Website
https://whatfix.com/HQ Location
San Jose, CA
Employees
501-1000
Social
Financials
SERIES D
