Customer stories

Product Business Settings

Reputation.com is popular in Hospital & Health Care, Hospitality, and Real Estate industries and is widely used by Mid Market, Enterprise, and Small Business.

Reputation.com Product Overview

Reputationcom offers online reputation management services by building brands' digital presence. Customers are turned into local advocates to enhance business reputation.

How satisfied the customers are with Reputation.com use-cases

Reviews

"Our focus on online interaction with guests continues, we introduced Reputation.com in 2017 and through this tool we now respond to 93% of all online feedback. We continue to see the benefits of the personal interaction this platform enables for the... quest. In addition, it allows us to gather consumer insight to evolve in line with consumer demands. We have increases the feedback score across the estate to 4 out 5 reflecting the hard work undertaken in this area." - Phil Urban
"In my opinion, the platform offers the best solution out there. The platform is great, easy to use and I really like the modular approach. Kia Motors and our dealer network can now see and fully understand what customers are saying about dealers and... our brand. More importantly, our dealers have the power to respond and influence customers opinions in real-time, from within the Reputation.com platform." - David Hart

Reputation.com Customer Insights, Testimonials and Case Studies

How can Reputation.com optimize your Reputation Management Workflow?

How does Reputation.com facilitate Rating And Review Management?

What Are the key features of Reputation.com for Social Media Management?

How can Reputation.com optimize your Engagement Management Workflow?

How efficiently Does Reputation.com manage your Communication Management?

What is Reputation.com?

Reputation.com is a cloud-based reputation management solution designed to help multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. It comes with a centralized dashboard, which enables companies to collect data from multiple sources and provides a 360-degree view of online as well as offline reputation.

Reputation.com offers a reputation score, which provides real-time calculations of enterprises' performance across various customer segments using star ratings, reviews, business listings and social engagement. The artificial intelligence (AI)-based algorithm uses machine learning to provide targeted recommendations for improving customer experience.

Reputation.com offers a host of features such as competitive benchmarking, sentiment analysis, natural language processing, social network engagement, and more. Reputation.com’s analytics module allows users to gain insights into their business’s online presence across social channels such as Twitter, YouTube and Instagram, as well as schedule the sharing of reports with managers. It also integrates with various third-party applications including Salesforce, Facebook, Amazon, and more via an API.

What is Reputation.com used for?

Reputation.com is a Reviews and Reputation Software mainly used by its customers to Improve Digital And Social Presence and Establish Thought Leadership by Reputation Management, Rating And Review Management and Social Media Management .

What are the top features of Reputation.com?

Feedback surveys, Dashboard and Personalization are some of the top features of Reputation.com.

Who uses Reputation.com?

Reputation.com is used by Hospital & Health Care, Hospitality and Real Estate among other industries.

What are Reputation.com alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Reputation.com.

Where is Reputation.com located?

Reputation.com is headquartered at 2100 Copenhagen, Denmark Denmark.

11 buyers and buying teams have used Cuspera to assess how well Reputation.com solved their Reviews and Reputation needs. Cuspera uses 3243 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

CUSTOMERS TESTIMONIALS
Reputation.com testimonial

Phil Urban

CEO

Mitchells & Butlers
Our focus on online interaction with guests continues, we introduced Reputation.com in 2017 and through this tool we now respond to 93% of all online feedback. We continue to see the benefits of the personal interaction this platform enables for the quest. In addition, it allows us to gather consum...er insight to evolve in line with consumer demands. We have increases the feedback score across the estate to 4 out 5 reflecting the hard work undertaken in this area.

Testimonial By Phil Urban
Reputation.com testimonial

David Hart

Customer Experience Manager

KIA Motors
In my opinion, the platform offers the best solution out there. The platform is great, easy to use and I really like the modular approach. Kia Motors and our dealer network can now see and fully understand what customers are saying about dealers and our brand. More importantly, our dealers have the... power to respond and influence customers opinions in real-time, from within the Reputation.com platform.

Testimonial By David Hart
Reputation.com testimonial

Michael Scarfe

Research Manager

Scentre Group
We love our program with Reputation.com. It has made my life so much easier as far as being able to understand what’s going on in the company with our customer sentiment and customer experience. Testimonial By Michael Scarfe
CUSTOMERS TESTIMONIALS
Reputation.com testimonial

Phil Urban

CEO

Mitchells & Butlers
Our focus on online interaction with guests continues, we introduced Reputation.com in 2017 and through this tool we now respond to 93% of all online feedback. We continue to see the benefits of the personal interaction this platform enables for the quest. In addition, it allows us to gather consum...er insight to evolve in line with consumer demands. We have increases the feedback score across the estate to 4 out 5 reflecting the hard work undertaken in this area.

Testimonial By Phil Urban
Reputation.com testimonial

David Hart

Customer Experience Manager

KIA Motors
In my opinion, the platform offers the best solution out there. The platform is great, easy to use and I really like the modular approach. Kia Motors and our dealer network can now see and fully understand what customers are saying about dealers and our brand. More importantly, our dealers have the... power to respond and influence customers opinions in real-time, from within the Reputation.com platform.

Testimonial By David Hart
Reputation.com testimonial

Michael Scarfe

Research Manager

Scentre Group
We love our program with Reputation.com. It has made my life so much easier as far as being able to understand what’s going on in the company with our customer sentiment and customer experience. Testimonial By Michael Scarfe

Ed Napleton Automotive Group - Automotive

Reputation’s Journey Insights helped Ed Napleton Automotive Group manage unstructured customer feedback. They connected reviews and surveys to each step of the customer journey. In 12 months, they ga...ined over 5,000 new Google reviews and raised their average star rating from 4.6 to 4.7. The group reached a 99% review response rate. This clarity sped up their customer experience goals by 18 months.

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Intermountain Health - Hospital & Health Care - Very Large

Reputation helped Intermountain Health triple organic leads and boost review volume by 510% in one year. The healthcare provider used Reputation’s platform and Reviews solution to launch an SMS-based... review request program. Their average star rating jumped from 3.7 to 4.5 in weeks, and positive review share rose from 78% to 88%. Intermountain Health improved online visibility, search rankings, and patient engagement with scalable review management and business listings tools.

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AutoNation - Automotive

AutoNation used the Reputation Reviews product to boost its online reputation and customer trust. The company automated review responses, saving over 6,300 staff hours and responding to 98% of review...s in 2020. AutoNation achieved 1 million 5-star reviews in June 2023 and saw a 148% return on investment since partnering with Reputation. Over 120 locations improved their RepScore or engagement, and company-wide initiatives increased platform adoption. The Reputation platform helped AutoNation audit performance and share best practices across locations.

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Intermountain Health - Hospital & Health Care

Reputation helped Intermountain Health improve their online presence. The healthcare provider used Reputation’s Reviews solution and launched an SMS-based review request program. Their review volume ...increased by 510% in one year. The average star rating jumped from 3.7 to 4.5 in a single month. Positive review share rose from 78% to 88%. Intermountain Health also tripled their organic leads.

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Greystar - Real Estate

Reputation helped Greystar manage online reviews and boost customer engagement. Greystar used Reputation to track and respond to reviews across 2,600 locations. Their aggregate portfolio rep score ro...se from 241 in 2013 to 709 in 2021. Business listing services brought 36 more leads, 10 more leases, and $108,000 added value per location in 2021. Greystar also used Reputation’s competitive intelligence tools to benchmark against competitors and improve operations.

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Thrive Communities - Property Management

Reputation helped Thrive Communities improve their property management business. Thrive used Reputation to manage business listings, reputation, and review requests. They saw a 35% increase in review... volume after one month of the 'One Review, One Tree' campaign. Year-over-year review volume grew by 65%. Their review response rate reached 93%, and their Reputation Score was 79 points above the industry average. Thrive also planted 2,357 trees as part of their campaign.

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How to Leverage the Reputation Platform Internally

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Peers used Reputation.com for reputation management and rating and review management

Reputation.com Competitors

Reputation.com Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.42/5 ★

Read Reviews (131)
Custom Reports

3.81/5 ★

Read Reviews (434)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.42/5 ★

Read Reviews (131)
Custom Reports

3.81/5 ★

Read Reviews (434)

Software Failure Risk Guidance

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for Reputation.com

Overall Risk Meter

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Top Failure Risks for Reputation.com

Reputation.com, Inc News

Awards
 

Reputation Earns Two Prestigious Industry Awards: Named Power Partner By Inc. Magazine and Certified as Great Place to Work - Reputation

Reputation has been recognized with two industry awards: the Inc. Power Partner Award and the Great Place to Work Certification. These accolades highlight Reputation's market leadership and strong company culture. The Inc. Power Partner Award acknowledges its excellence in supporting entrepreneurs, while the Great Place to Work Certification reflects positive employee feedback on the company's work environment.

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Executive
 

Reputation Appoints New CTO To Spearhead AI Product Innovation - Reputation

Reputation has appointed Shantanu Sarkar as its new Chief Technology Officer to drive AI product innovation. Sarkar, with extensive experience in AI, ML, and SaaS, will lead the company's product strategy to enhance its reputation performance platform and AI-backed Reputation Score. His expertise aims to support Reputation's growth and innovation in reputation management.

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Executive
 

Reputation Grows Leadership Team, Adding a New Chief Customer Officer and First-Ever Head of Artificial Intelligence - Reputation

Reputation has expanded its leadership team by appointing Pam Dodrill as Chief Customer Officer to enhance customer experience and Brad Null as Head of Artificial Intelligence to drive AI innovation. Dodrill brings over 25 years of SaaS experience, while Null returns to advance Reputation's AI-driven platform solutions.

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Product
 

Reputation Expands Platform to Deliver Deeper Customer Insights and Greater Business Impact - Reputation

Reputation has expanded its platform with new features to enhance customer insights and business impact. The update includes Local Search Insights for improved local SEO, Item-Level Feedback for detailed survey data, and AI Reputation Manager for real-time brand perception analysis. These enhancements aim to bridge brand perception gaps and leverage AI for comprehensive insights.

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Reputation.com, Inc Profile

Company Name

Reputation.com, Inc

Company Website

//reputation.com

Year Founded

2006

HQ Location

2100 Copenhagen, Denmark Denmark

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE