Salesforce Chatter Overview
Salesforce Chatter boosts productivity, innovation, and success through enhanced enterprise social networking and collaboration. Teams can seamlessly share information and ideas within the platform.
Use Cases
Customers recommend Collaboration, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Salesforce Chatter.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Chatter.
Salesforce Chatter Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Chatter works with different mediums / channels such as E-Mail.
Salesforce Chatter's features include Alerts: Popups & Notifications, Recording, Personalization, etc. and Salesforce Chatter support capabilities include Chat Support, Phone Support, Email Support, etc. also Salesforce Chatter analytics capabilities include Analytics, and Custom Reports.
Reviews
"The biggest benefit for us has been having access to someone very, very skilled in Salesforce products. I can trust Salesforce Professional Services’ team to answer absolutely any questions we have about our Salesforce Platform. We consult them to m...ake sure we are making a good decision." - Samuel Dall’Agnol
Salesforce Chatter, Lokalise, Zapnito, Miro, Docsend, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Chatter
Top Industries
- Information Technology and Services
- Manufacturing
- Consumer Electronics
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Salesforce Chatter is popular in Information Technology And Services, Manufacturing, and Consumer Electronics and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Salesforce Chatter Use Cases
How can Salesforce Chatter enhance your Collaboration process?
How does Salesforce Chatter facilitate Communication Management?
Why is Salesforce Chatter the best choice for Engagement Management?
How can Salesforce Chatter enhance your Content Management process?
How does Salesforce Chatter address your Sales Document Management Challenges?
50+ more Business Use Cases
16 buyers and buying teams have used Cuspera to assess how well Salesforce Chatter solved their Collaboration and Productivity needs. Cuspera uses 3682 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The biggest benefit for us has been having access to someone very, very skilled in Salesforce products. I can trust Salesforce Professional Services’ team to answer absolutely any questions we have about our Salesforce Platform. We consult them to make sure we are making a good decision. Testimonial By Samuel Dall’Agnol |
|
Data is foundational, but it is only the beginning of the journey. We’re moving advanced analytics right to the forefront of our engagement strategy. Testimonial By Rob Birse |
|
Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision for the future. Testimonial By Tuomas Pyyhtia |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Samuel Dall’Agnol IT Director Globoplay |
The biggest benefit for us has been having access to someone very, very skilled in Salesforce products. I can trust Salesforce Professional Services’ team to answer absolutely any questions we have about our Salesforce Platform. We consult them to make sure we are making a good decision. Testimonial By Samuel Dall’Agnol |
|
Rob Birse Vice President, Global Advanced Analytics, AI, and B2B Ecommerce Kellogg |
Data is foundational, but it is only the beginning of the journey. We’re moving advanced analytics right to the forefront of our engagement strategy. Testimonial By Rob Birse |
|
Tuomas Pyyhtia Solution Owner, Field Service Operations KONE |
Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision for the future. Testimonial By Tuomas Pyyhtia |
Case Studies
CASE STUDY RBC Wealth Management
CASE STUDY Nexo
CASE STUDY Prudential
CASE STUDY Zota
CASE STUDY Panasonic
CASE STUDY Uber Eats
Frequently Asked Questions(FAQ)
for Salesforce Chatter
What is Salesforce Chatter?
Salesforce Chatter is an Enterprise Social Network that helps the employees connect, collaborate, share files, data, and expertise, all in real-time. It eliminates communication barriers and thus drives productivity and increases efficiency and innovation across departments.
The primary features of this platform includes chatter groups, email digest, forums to share ideas, create and share polls, file sharing, recommendations, mobile engagements and to garner rich feeds.
The platform allows collaboration on sales opportunities, campaigns, service cases, and projects through their inbuilt apps and custom actions. It connects data and records with the internal systems, maximising efficiency and eliminating errors. To improve engagement, the tool has contribution scores metric, badges and endorsement highlights for the key contributors.
What is Salesforce Chatter used for?
What are the top features of Salesforce Chatter?
Who uses Salesforce Chatter?
What are Salesforce Chatter alternatives?
Where is Salesforce Chatter located?
Peers used Salesforce Chatter for collaboration and communication management
Salesforce Chatter Competitors
Salesforce Chatter Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Analytics | Read Reviews (81) |
| Custom Reports | Read Reviews (222) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Analytics | Read Reviews (81) |
| Custom Reports | Read Reviews (222) |
Salesforce Chatter Integrations
Salesforce Chatter integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Chatter
Software Failure Risk Guidance
?for Salesforce Chatter
Overall Risk Meter
Top Failure Risks for Salesforce Chatter
Salesforce, Inc. News
Salesforce Announces Agentforce for Manufacturing - Salesforce
Salesforce has launched Agentforce for Manufacturing, offering AI agents with prebuilt templates to optimize operations, enhance sales, and improve service in the manufacturing sector. This solution leverages industry-specific data to automate tasks, reduce administrative burdens, and improve efficiency. Companies like JPW Industries have already seen significant improvements in processing and case resolution times.
Salesforce Introduces New Agentforce Payment Options - Salesforce
Salesforce has introduced new payment options for its Agentforce platform, offering three distinct billing models: pay-as-you-go, pre-commit, and pre-purchase. These options provide flexibility for businesses to choose a payment method that aligns with their needs, enhancing the adoption of agentic AI. The pay-as-you-go model is available immediately, while the pre-commit option is in limited release.
Salesforce Announces Agentforce for Public Sector
Salesforce has launched Agentforce for Public Sector, an AI-driven solution enabling government agencies to deploy intelligent agents for tasks like benefits applications and code compliance. This tool aims to enhance efficiency and citizen engagement, as demonstrated by early adopters like the City of Kyle, Texas. Agentforce is available now, with additional features rolling out in October 2025.
Salesforce has signed an agreement to acquire Waii, an enterprise-grade natural language ...
Salesforce has signed an agreement to acquire Waii, a natural language-to-SQL platform, expected to close in Q3 FY26. Waii will be integrated into Salesforce's Data Cloud, enhancing Tableau's capabilities for AI-powered data exploration. This acquisition aligns with Salesforce's strategy to deliver advanced analytics and agentic workflows across its products.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
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Financials
IPO
