Salesforce Commerce Cloud Overview

Salesforce-Commerce-Cloud helps reach goals faster and unlock new revenue with a flexible ecommerce platform. AI-driven automation powers commerce everywhere.

Use Cases

Customers recommend Engagement Management, Social Media Analytics, Merchandising, as the business use cases that they have been most satisfied with while using Salesforce Commerce Cloud.

Other use cases:

  • Content Management
  • Order Management
  • Sales Document Management
  • Workflow Management
  • Advertisement
  • Lead Tracking
  • Helpdesk Management
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Salesforce Commerce Cloud.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Stakeholder Relations
  • Launch New Products
  • Establish Thought Leadership
  • Improve Efficiency
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Salesforce Commerce Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Commerce Cloud works with different mediums / channels such as Offline. Point Of Sale. Promotions etc.

Salesforce Commerce Cloud's features include Personalization, SEO, Recording, etc. and Salesforce Commerce Cloud support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Salesforce Commerce Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Ecommerce Site Order management Easy to use...." Peer review by Administrator

Salesforce Commerce Cloud, Salesforce B2C Commerce, Shopify Plus, Miva eCommerce, PrestaShop, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Commerce Cloud

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Salesforce Commerce Cloud is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Salesforce Commerce Cloud Use Cases

What Are the key features of Salesforce Commerce Cloud for Engagement Management?

What solutions does Salesforce Commerce Cloud provide for Social Media Analytics?

How does Salesforce Commerce Cloud facilitate Merchandising?

What Are the key features of Salesforce Commerce Cloud for Content Management?

What makes Salesforce Commerce Cloud ideal for Order Management?

50+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Salesforce Commerce Cloud solved their E-Commerce Platform needs. Cuspera uses 1142 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce Commerce Cloud case study
NA
CASE STUDY Best Buy Canada

Best Buy Canada boosts customer experience ratings by building stronger relationships.

Read More
Salesforce Commerce Cloud case study
Marketing and Advertising
Marketing and Advertising
CASE STUDY AGI

AGI Helps Bridge the Gap From Farm To Table With Salesforce

Read More
Salesforce Commerce Cloud case study
NA
CASE STUDY BACA Systems

Learn how the company will unlock all of its data with Data Cloud and boost sales efficiency with Einstein 1 Sales.

Read More

Video

Chargent For Commerce Cloud Keynote: Digital Payments: Simplified!

Video Thumbnail

Frequently Asked Questions(FAQ)

for Salesforce Commerce Cloud

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud is a cloud-based unified e-commerce platform for B2C and B2B retailers and brand makers . It is created to offer seamless, personalized customer journeys across digital, social, mobile and store channels. It converts more customers and drives loyalty with a seamless customer journey from marketing to sales, commerce, fulfillment, service, and beyond. It is for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.

It offers digital commerce, predictive intelligence, point of sale and order management, enabling retailers and brands to engage with customers in entirely new ways through online stores. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built into the platform. Its experience capabilities manage products, pricing, promotions, and content to boost customer engagement.

What is Salesforce Commerce Cloud used for?

Salesforce Commerce Cloud is a E-Commerce Platform Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Social Media Analytics and Merchandising .

What are the top features of Salesforce Commerce Cloud?

Personalization, SEO and Recording are some of the top features of Salesforce Commerce Cloud.

Who uses Salesforce Commerce Cloud?

Salesforce Commerce Cloud is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Salesforce Commerce Cloud alternatives?

Salesforce B2C Commerce, Shopify Plus, Miva ECommerce and PrestaShop are popular alternatives for Salesforce Commerce Cloud.

Where is Salesforce Commerce Cloud located?

Salesforce Commerce Cloud is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce Commerce Cloud for engagement management and social media analytics

Salesforce Commerce Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (31)
Analytics

4.48/5 ★

Read Reviews (70)
Custom Reports

4.25/5 ★

Read Reviews (131)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (31)
Analytics

4.48/5 ★

Read Reviews (70)
Custom Reports

4.25/5 ★

Read Reviews (131)

Software Failure Risk Guidance

?

for Salesforce Commerce Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Commerce Cloud

Salesforce, Inc. News

HCLTech joins Salesforce as an Agentforce Partner to drive agentic AI innovation - CRN

HCLTech partners with Salesforce to enhance AI innovation through the Agentforce program.

23/01/2025 - source

HCLTech gets added to Salesforce's AI agent initiative - Techcircle

HCLTech joins Salesforce's AI agent initiative to help financial services clients use AI agents and modernize SaaS applications. The partnership aims to enhance member engagement and efficiency at PenFed Credit Union.

23/01/2025 - source

Salesforce Bids Farewell to Einstein Copilot, Now It's Just Another Agent - CX Today

Salesforce has retired its Einstein Copilot, a conversational AI assistant, surprising many users. This change was highlighted by Ashish Agarwal, a Salesforce Architect, on LinkedIn.

15/01/2025 - source

Salesforce, Inc. Feeds

Salesforce director named chief of operations, finance | CFO Dive

Salesforce appointed Robin Washington as the new Chief Operating and Financial Officer, effective March 21, with Brian Millham retiring on May 1 after a 25-year career.

05/02/2025 - source

Salesforce Appoints New CTO, Shakes Up Other Executive Roles - The Information

Salesforce Appoints New CTO, Shakes Up Other Executive Roles - The Information

05/02/2025 - source

Salesforce Inc (CRM) Announces Leadership Transition with Robin - GuruFocus

Salesforce Inc (CRM) announces a leadership transition involving Robin.

05/02/2025 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO