Salesforce Lightning Overview
Salesforce Lightning boosts productivity and optimizes operations. Apps can be built quickly to enhance sales and CRM efficiency.
Use Cases
Customers recommend Workflow Management, Engagement Management, Advertisement, as the business use cases that they have been most satisfied with while using Salesforce Lightning.
Business Priorities
Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using Salesforce Lightning.
Salesforce Lightning Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Lightning works with different mediums / channels such as E-Mail. Mobile. User Generated Content etc.
Salesforce Lightning's features include Recording, Dashboard, Personalization, etc. and Salesforce Lightning support capabilities include AI Powered, Chat Support, Phone Support, etc. also Salesforce Lightning analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We were able to standardize workflows across offices, allowing us to shift resources between offices to accommodate work...." Peer review by Matthew K.
Salesforce Lightning, Scratchpad, SecureDocs Virtual Data Room, Veloxy, ExpensePoint, etc., all belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Lightning
Top Industries
- Computer Software
- Information Technology and Services
- Human Resources
Popular in
- Small Business
- Large Enterprise
- Mid Market
Salesforce Lightning is popular in Computer Software, Information Technology And Services, and Human Resources and is widely used by Small Business, Large Enterprise, and Mid Market.
Comprehensive Insights on Salesforce Lightning Use Cases
How can Salesforce Lightning enhance your Workflow Management process?
How efficiently Does Salesforce Lightning manage your Engagement Management?
How does Salesforce Lightning address your Advertisement Challenges?
How efficiently Does Salesforce Lightning manage your Sending & Publishing Communications?
What benefits does Salesforce Lightning offer for Campaign Management?
32+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Salesforce Lightning solved their Sales Enablement needs. Cuspera uses 824 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.
Case Studies
CASE STUDY RBC Wealth Management
CASE STUDY Panasonic
CASE STUDY Zota
CASE STUDY Nexo
CASE STUDY Prudential
CASE STUDY Uber Eats
Frequently Asked Questions(FAQ)
for Salesforce Lightning
What is Salesforce Lightning?
Lightning is a reimagined Salesforce platform for boosting productivity and sales optimization that can be used by the Sales, Marketing and other customer facing teams. It can be deployed in small and medium sized businesses, non-profits and start-ups in industries such as Manufacturing, Healthcare, Financial Services, Hospitality and more.
Lightning features include tools for making selling easier, enhancing productivity, and personalized customer service. It enables optimization of business operations enabling accuracy in business performance metrics data, better insight into sales pipeline and service operations, and increased user engagement.
Lightning also includes a quick app building tool that can be used by anyone in the team for building apps without having to use code, thus saving developer time for product customizations. Lightning’s AI engine enables accuracy in outcome predictions, generation of insights, automation of tasks, and next steps recommendations.
What is Salesforce Lightning used for?
What are the top features of Salesforce Lightning?
Who uses Salesforce Lightning?
What are Salesforce Lightning alternatives?
Where is Salesforce Lightning located?
Peers used Salesforce Lightning for workflow management and engagement management
Salesforce Lightning Competitors
Salesforce Lightning Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (159) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (159) |
Salesforce Lightning Integrations
Salesforce Lightning integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Lightning
Software Failure Risk Guidance
?for Salesforce Lightning
Overall Risk Meter
Top Failure Risks for Salesforce Lightning
Salesforce, Inc. News
Salesforce Announces Agentforce for Manufacturing - Salesforce
Salesforce has launched Agentforce for Manufacturing, offering AI agents with prebuilt templates to optimize operations, enhance sales, and improve service in the manufacturing sector. This solution leverages industry-specific data to automate tasks, reduce administrative burdens, and improve efficiency. Companies like JPW Industries have already seen significant improvements in processing and case resolution times.
Salesforce Introduces New Agentforce Payment Options - Salesforce
Salesforce has introduced new payment options for its Agentforce platform, offering three distinct billing models: pay-as-you-go, pre-commit, and pre-purchase. These options provide flexibility for businesses to choose a payment method that aligns with their needs, enhancing the adoption of agentic AI. The pay-as-you-go model is available immediately, while the pre-commit option is in limited release.
Salesforce Announces Agentforce for Public Sector
Salesforce has launched Agentforce for Public Sector, an AI-driven solution enabling government agencies to deploy intelligent agents for tasks like benefits applications and code compliance. This tool aims to enhance efficiency and citizen engagement, as demonstrated by early adopters like the City of Kyle, Texas. Agentforce is available now, with additional features rolling out in October 2025.
Salesforce has signed an agreement to acquire Waii, an enterprise-grade natural language ...
Salesforce has signed an agreement to acquire Waii, a natural language-to-SQL platform, expected to close in Q3 FY26. Waii will be integrated into Salesforce's Data Cloud, enhancing Tableau's capabilities for AI-powered data exploration. This acquisition aligns with Salesforce's strategy to deliver advanced analytics and agentic workflows across its products.
Salesforce, Inc. Profile
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