SAP Commerce Cloud Overview

SAP Commerce Cloud simplifies complex B2B models and buying processes while enhancing customer experiences. It drives business agility and optimizes inventory with an API-first, microservices-based architecture.

Use Cases

Customers recommend Engagement Management, Products & Pricelist Management, Content Management, as the business use cases that they have been most satisfied with while using SAP Commerce Cloud.

Other use cases:

  • Proposal & Quote Management
  • Onboarding
  • Order Management
  • Promotion Management
  • Loyalty Management
  • Social Media Analytics
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SAP Commerce Cloud.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Grow Market Share
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Visibility
  • Increase Customer Life Time Value
  • Improve Internal Communications
See all business priorities See less business priorities

SAP Commerce Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

SAP Commerce Cloud works with different mediums / channels such as Omnichannel. Mobile. Mobile App etc.

SAP Commerce Cloud's features include Personalization, Dashboard, Templates, etc. and SAP Commerce Cloud support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also SAP Commerce Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"With SAP Customer Data Cloud and SAP Commerce Cloud, we were able to enhance our e-commerce platform. We increased almost 10 times in terms of revenue generation and reduced point of sale challenges that we had with our previous system." - Bimal Tripathi

SAP Commerce Cloud, Optimizely Customized Commerce, Adobe Commerce, Miva eCommerce, Salesforce B2C Commerce, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SAP Commerce Cloud

Top Industries

  • Information Technology and Services
  • Retail
  • Medical Devices

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

SAP Commerce Cloud is popular in Information Technology And Services, Retail, and Medical Devices and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on SAP Commerce Cloud Use Cases

How efficiently Does SAP Commerce Cloud manage your Engagement Management?

How can SAP Commerce Cloud enhance your Products & Pricelist Management process?

What benefits does SAP Commerce Cloud offer for Content Management?

What Are the key features of SAP Commerce Cloud for Proposal & Quote Management?

How can SAP Commerce Cloud optimize your Onboarding Workflow?

45+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SAP Commerce Cloud solved their E-Commerce Platform needs. Cuspera uses 1199 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
SAP Commerce Cloud testimonial

Bimal Tripathi

Executive Director IT

Maxim Integrated

With SAP Customer Data Cloud and SAP Commerce Cloud, we were able to enhance our e-commerce platform. We increased almost 10 times in terms of revenue generation and reduced point of sale challenges that we had with our previous system. Testimonial By Bimal Tripathi
SAP Commerce Cloud testimonial

Chad Hall

Software Product Manager

TESSCO Technologies Incorporated

With the SAP Commerce Cloud solution integrated with SAP S/4HANA, we have smoothed the purchasing experience for customers with product information for more than 65,000 stock-keeping units embedded in the e-commerce experience. Testimonial By Chad Hall
SAP Commerce Cloud testimonial

Jim Ferolo

Vice President Chief Information Officer

Maui Jim Inc

We’re leveraging the SAP Commerce Cloud to support our growth, both by capturing more top-line sales and improving the customer experience. Testimonial By Jim Ferolo
CUSTOMERS TESTIMONIALS
SAP Commerce Cloud testimonial

Bimal Tripathi

Executive Director IT

Maxim Integrated

With SAP Customer Data Cloud and SAP Commerce Cloud, we were able to enhance our e-commerce platform. We increased almost 10 times in terms of revenue generation and reduced point of sale challenges that we had with our previous system. Testimonial By Bimal Tripathi
SAP Commerce Cloud testimonial

Chad Hall

Software Product Manager

TESSCO Technologies Incorporated

With the SAP Commerce Cloud solution integrated with SAP S/4HANA, we have smoothed the purchasing experience for customers with product information for more than 65,000 stock-keeping units embedded in the e-commerce experience. Testimonial By Chad Hall
SAP Commerce Cloud testimonial

Jim Ferolo

Vice President Chief Information Officer

Maui Jim Inc

We’re leveraging the SAP Commerce Cloud to support our growth, both by capturing more top-line sales and improving the customer experience. Testimonial By Jim Ferolo

Case Studies

COMPANY INDUSTRY CASE STUDIES
SAP Commerce Cloud case study
Consumer Goods
Consumer Goods
Case Study Robert Bosch GmbH

Bosch sales and marketing transformed into a single digital team that puts the focus on the customer to hone competitive edge

Read More
SAP Commerce Cloud case study
Consumer Electronics
Consumer Electronics
Case Study Maxim Integrated

Learn How A connected platform enabled Maxim Integrated to leverage customer data for a more-profitable e-commerce experience

Read More
SAP Commerce Cloud case study
Medical Devices
Medical Devices
Case Study Carestream Health

Learn How a Mobile Customer Experience in the Cloud Enables Greater Business Agility.

Read More

Video

Deep Dive into SAP Commerce Cloud Architecture: Everything You Need to Know

Video Thumbnail

Frequently Asked Questions(FAQ)

for SAP Commerce Cloud

What is SAP Commerce Cloud?

SAP Commerce Cloud is an end-to-end, extendable solution that provides a cloud-native, headless platform, to work directly in the back end. It drives digital transformation enabling it to become an omnichannel business, delivering contextual customer experiences and unifying customer processes. It taps into continuous, agile innovation to increase growth, conversions, and long-term customer loyalty and helps to increase customer satisfaction, conversion, and order value by delivering experiences based on in-the-moment intent and affinities.

It simplifies complex B2B models and buying processes, creates rich enhanced experiences, and achieves the agility to drive the business forward. It helps to get closer to the audience and drive more revenue and higher profits with a complete view of customers. It streamlines business and keeps up with shifting market demands through intuitive product content and catalog management.

It provides support to customers by an API-first, microservices-based architecture and maximum site availability and performance. It responds to customers better with a holistic, end-to-end view of their engagements, and optimizes inventory by connecting demand signals to supply chains.

What is SAP Commerce Cloud used for?

SAP Commerce Cloud is a E-Commerce Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Products & Pricelist Management and Content Management .

What are the top features of SAP Commerce Cloud?

Personalization, Dashboard and Templates are some of the top features of SAP Commerce Cloud.

Who uses SAP Commerce Cloud?

SAP Commerce Cloud is used by Information Technology And Services, Retail and Medical Devices among other industries.

What are SAP Commerce Cloud alternatives?

Optimizely Customized Commerce, Adobe Commerce, Miva ECommerce and Salesforce B2C Commerce are popular alternatives for SAP Commerce Cloud.

Where is SAP Commerce Cloud located?

SAP Commerce Cloud is headquartered at 3999 West Chester Pike, Newtown Square, PA 19073, USA.
lightning

Peers used SAP Commerce Cloud for engagement management and products & pricelist management

SAP Commerce Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.84/5 ★

Read Reviews (15)
Analytics

4.80/5 ★

Read Reviews (75)
Custom Reports

4.34/5 ★

Read Reviews (101)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.84/5 ★

Read Reviews (15)
Analytics

4.80/5 ★

Read Reviews (75)
Custom Reports

4.34/5 ★

Read Reviews (101)

Software Failure Risk Guidance

?

for SAP Commerce Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for SAP Commerce Cloud

SAP SE News

Tea Meets Technology, Tapal Tea's Digital Transformation with SAP Sets New Standards in FMCG

Tapal Tea in Pakistan has transformed its operations by adopting SAP's cloud solutions, aiming for improved efficiency and growth in the FMCG sector.

02/02/2025 - source

SAP Launching Massive Move Beyond Apps into Data and Agents - Cloud Wars

SAP is expanding its focus beyond applications to include data and agents, marking a significant strategic shift for the company.

02/02/2025 - source

The Geonexus Integration Platform is Certified by SAP for Integration with RISE with SAP S / 4HANNA Cloud

The Geonexus Integration Platform is certified for integration with RISE with SAP S/4HANA Cloud.

29/01/2025 - source

SAP SE Feeds

Bhrigu Joshi joins SAP as VP & Head of People & Culture - UK, HR News, ETHRWorld

SAP has appointed Bhrigu Joshi as the Vice President and Head of People & Culture for the UK. Previously, he held the same position in Ireland since joining the company in August 2019.

05/02/2025 - source

US PPC Expense HV LP

field_custom_page_title: 
SAP Concur | Expense Management
Sync hreflang: 
0

12/06/2024 - source

Fireside Chat: AI and Data Security

Event Type: 
Live
Event Date: 
June 25, 2024
Event Expiration Date: 
2024-06-25
Event Location: 
Webinar
Event Description: 

Â

Join Our Fireside Chat: Navigating AI and Data Security

Date: June 25th, 2024
Time: 10:00 AM PST / 1:00 PM EST

Overview: Artificial Intelligence (AI) is revolutionizing the way businesses operate, offering unprecedented opportunities for enhancing user experiences and optimizing processes. However, with great power comes great responsibility. Ensuring data security and mitigating potential risks are crucial as organizations adopt AI technologies.

SAP Concur invites you to a fireside chat with a panel of AI and Data Security experts. This engaging session will delve into key aspects of adopting AI responsibly, addressing potential pitfalls, and ensuring data security.

Topics:

  • Embracing AI to stay competitive and leveraging large data sets effectively.
  • Understanding and mitigating bias in AI models and data privacy risks.
  • Managing employee AI usage with proper governance.
  • Vetting AI vendors for data handling policies and transparency.

Why Attend?

  • Learn from industry experts about the latest trends in AI and data security.
  • Discover strategies for leveraging AI responsibly in your organization.
  • Understand the importance of transparency and compliance in AI usage.
  • Get practical advice on managing AI tools and vendors within your company.

Panelists:

  • Chris Auger, CEO, CloudForged.io
  • Stephen Semmelroth, Sr Director of Security, Avant

Moderator:

  • Geniece McColgan, SAP Concur

How to Register: Register now to secure your spot and ensure you stay at the forefront of AI and data security advancements. Click here to sign up.

Don’t miss out on this chance to engage with experts and enhance your organization's AI strategy. We look forward to seeing you!

Event CTA Text: 
Register
Campaign ID: 
701Pg00000DumnB
Archive Recording?: 
No
Thank you text: 

A confirmation email has been sent to you with a personal webinar access URL -- please do not share your access link with others.

*Please check your Spam or Junk folder if you don't see your confirmation email within an hour.

Client Event?: 
Series Name: 
smbclientseries
On Demand: 
No
Event Speaker: 
Speaker Name: 
Chris Auger
Speaker Job Title: 
CEO
Speaker Company: 
CloudForged.io
Speaker image: 
Speaker Name: 
Stephen Semmelroth
Speaker Job Title: 
Sr Director of Security
Speaker Company: 
Avant
Speaker image: 
Speaker Name: 
Geniece McColgan
Speaker Job Title: 
Senior Manager
Speaker Company: 
SAP Concur
Speaker image: 
Landing Page Host: 
Concur (Default)
Hide event CTA from hub page(s)?: 
0

10/06/2024 - source

SAP SE Profile

Company Name

SAP SE

Year Founded

1972

HQ Location

3999 West Chester Pike, Newtown Square, PA 19073, USA

Employees

10001+

Social

Financials

IPO