SentiSum Platform Overview

SentiSum harnesses AI to deliver real-time customer insights from support interactions, phone calls, and experience programs. This capability allows businesses to identify and address customer concerns promptly, enhancing satisfaction and loyalty. By extracting detailed data from each interaction, organizations can refine their customer service strategies and anticipate future needs, driving improved brand perception. SentiSum's focus on simplicity and breaking down silos ensures seamless integration across customer touchpoints, leading to a unified and responsive customer experience. This analytical approach supports sales enablement by aligning customer insights with sales strategies, optimizing customer engagement, and fostering long-term customer relationships.

Use Cases

Customers recommend Customer Feedback Management, Rating And Review Management, Contact List Management, as the business use cases that they have been most satisfied with while using SentiSum Platform.

Other use cases:

  • Onboarding
  • Helpdesk Management
  • Social Media Analytics
  • Lifetime Value Management
  • Contract Management
  • Engaging And Following Up
  • Collaboration
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using SentiSum Platform.

Other priorities:

  • Increase Customer Life Time Value
  • Acquire Customers
See all business priorities See less business priorities

SentiSum Platform Use-Cases and Business Priorities: Customer Satisfaction Data

SentiSum Platform works with different mediums / channels such as Chat. and E-Mail.

SentiSum Platform's features include Ticketing, Feedback Surveys, Dashboard, etc. and SentiSum Platform support capabilities include Chat Support, 24/7 Support, Email Support, etc. also SentiSum Platform analytics capabilities include Custom Reports, and Analytics.

Reviews

"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales." - Sean Mckee

SentiSum Platform, Scratchpad, SecureDocs Virtual Data Room, Veloxy, ExpensePoint, etc., all belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Sentisum-platform provides AI-driven insights and automations for support teams. Granular insights are extracted from support conversations, surveys, and reviews in real-time.

SentiSum Platform Customer wins, Customer success stories, Case studies

What solutions does SentiSum Platform provide for Customer Feedback Management?

Why is SentiSum Platform the best choice for Rating And Review Management?

Why is SentiSum Platform the best choice for Contact List Management?

Why is SentiSum Platform the best choice for Helpdesk Management?

28 buyers and buying teams have used Cuspera to assess how well SentiSum Platform solved their Sales Enablement needs. Cuspera uses 895 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.

CUSTOMERS TESTIMONIALS
SentiSum Platform testimonial

Sean Mckee

Director of Ecommerce

Schuh
SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales. Testimonial By Sean Mckee
SentiSum Platform testimonial

Catherine Onions

Head of Customer Service

British Airways
[SentiSum] allow us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay Testimonial By Catherine Onions
SentiSum Platform testimonial

Catherine Onions

Head of Customer Service

British Airways
In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews Testimonial By Catherine Onions
CUSTOMERS TESTIMONIALS
SentiSum Platform testimonial

Sean Mckee

Director of Ecommerce

Schuh
SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales. Testimonial By Sean Mckee
SentiSum Platform testimonial

Catherine Onions

Head of Customer Service

British Airways
[SentiSum] allow us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay Testimonial By Catherine Onions
SentiSum Platform testimonial

Catherine Onions

Head of Customer Service

British Airways
In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews Testimonial By Catherine Onions

British Airways Holidays - Hospitality

SentiSum helps British Airways Holidays analyze over 100,000 customer reviews in minutes. Before SentiSum, the team manually labeled a small sample of reviews, which took hours and risked bias. Now, ...SentiSum's AI quickly finds key drivers of NPS and customer sentiment. The team saves time, gets objective insights, and can act fast to improve customer experience. SentiSum also helps BA Holidays spot and prevent customer complaints early.

Read more →

Butternut Box - Food & Beverages

SentiSum helps Butternut Box improve customer satisfaction and retention. The team integrates SentiSum with Dixa to analyze support tickets and customer feedback. SentiSum reduces manual tagging and ...wrap-up time, letting the team help more customers. Insights from SentiSum drive product and business strategy, especially around value for money. The team now uses NPS data more effectively, identifying key drivers and reducing customer churn.

Read more →

Gousto - Food & Beverages

SentiSum helped Gousto centralise insights from nine voice of customer channels into one platform. Gousto used SentiSum's real-time topic and sentiment recognition to give every team access to custom...er insights. This made it easier to spot friction points and improve customer experience. Teams now self-serve data and make customer-focused decisions. SentiSum's NLP technology enabled faster, more granular understanding of customer feedback, helping Gousto reduce customer contact and increase retention rates.

Read more →

Hopin - Events Services

SentiSum helped Hopin improve customer support insights. Before SentiSum, Hopin used manual tagging in Zendesk, which was slow and not detailed enough. SentiSum automated ticket tagging and provided ...sentiment analysis. This made it easy for teams to find and share insights. Hopin saved time and got more accurate data. Product and support teams now work better together using real customer feedback.

Read more →

Hotjar - Internet

SentiSum helps Hotjar find product feedback faster. Hotjar used to log and tag support tickets by hand. This took a lot of time and was not always accurate. With SentiSum, all tickets are sorted and ...shown in a dashboard. The product team can now see what customers say and use this to plan updates. Hotjar saves time and gets better insights from support data.

Read more →

James Villas - Hospitality

SentiSum helped James Villas cut first reply time to urgent support tickets by 46% in just a few weeks. The company used SentiSum's AI to automatically recognize and triage urgent cases in Zendesk. T...his led to a 51% reduction in resolution time and an 11% increase in customer satisfaction. The support team now spends more time with customers, improving the holiday villa experience. Fast, accurate ticket handling boosted customer loyalty and operational efficiency.

Read more →

What NOT To Do In 2024! #customerinsights

Video Thumbnail

Frequently Asked Questions(FAQ)

for SentiSum Platform

What is SentiSum Platform?

SentiSum is a Customer Analytics Software that connects and understands customer moments across the business to accelerate and action insight in the moments that matter. It also helps to enhance customer relationships, improve ROI and increase sales and revenue.

SentiSum uncovers the reasons for customer contact from every conversation and make evidence-backed decisions and drive cross-functional change. It turns thousands of negative reviews, comments and survey answers into customer insight in real-time and tackles the root cause of customer friction.

Some of its features include the fastest time to insight, makes CX collaborative, truly multichannel, reduce churn, improve insight accuracy and so on.

What is SentiSum Platform used for?

SentiSum Platform is a Sales Enablement Software mainly used by its customers to Enhance Customer Relationships and Improve Brand Engagement by Customer Feedback Management, Rating And Review Management and Contact List Management .

What are the top features of SentiSum Platform?

Ticketing, Feedback surveys and Dashboard are some of the top features of SentiSum Platform.

What are SentiSum Platform alternatives?

Scratchpad, SecureDocs Virtual Data Room, Veloxy and ExpensePoint are popular alternatives for SentiSum Platform.

Where is SentiSum Platform located?

SentiSum Platform is headquartered at 2 Leman Street, London, England GB.
lightning

Peers used SentiSum Platform for customer feedback management and rating and review management

SentiSum Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.20/5 ★

Read Reviews (74)
Custom Reports

4.31/5 ★

Read Reviews (102)
Analytics

4.27/5 ★

Read Reviews (189)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.20/5 ★

Read Reviews (74)
Custom Reports

4.31/5 ★

Read Reviews (102)
Analytics

4.27/5 ★

Read Reviews (189)

Software Failure Risk Guidance

?

for SentiSum Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for SentiSum Platform

SentiSum Profile

Company Name

SentiSum

Company Website

https://sentisum.com/

HQ Location

2 Leman Street, London, England GB

Employees

11-50

Social

Linkedin Twitter

Financials

SEED