SentiSum Platform Overview
SentiSum harnesses AI to deliver real-time customer insights from support interactions, phone calls, and experience programs. This capability allows businesses to identify and address customer concerns promptly, enhancing satisfaction and loyalty. By extracting detailed data from each interaction, organizations can refine their customer service strategies and anticipate future needs, driving improved brand perception. SentiSum's focus on simplicity and breaking down silos ensures seamless integration across customer touchpoints, leading to a unified and responsive customer experience. This analytical approach supports sales enablement by aligning customer insights with sales strategies, optimizing customer engagement, and fostering long-term customer relationships.
Use Cases
Customers recommend Customer Feedback Management, Rating And Review Management, Contact List Management, as the business use cases that they have been most satisfied with while using SentiSum Platform.
Business Priorities
Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using SentiSum Platform.
SentiSum Platform Use-Cases and Business Priorities: Customer Satisfaction Data
SentiSum Platform works with different mediums / channels such as Chat. and E-Mail.
SentiSum Platform's features include Ticketing, Feedback Surveys, Dashboard, etc. and SentiSum Platform support capabilities include Chat Support, 24/7 Support, Email Support, etc. also SentiSum Platform analytics capabilities include Custom Reports, and Analytics.
Reviews
"[SentiSum] allow us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay" - Catherine Onions
SentiSum Platform, Scratchpad, SecureDocs Virtual Data Room, Veloxy, ExpensePoint, etc., all belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Sentisum-platform provides AI-driven insights and automations for support teams. Granular insights are extracted from support conversations, surveys, and reviews in real-time.
Comprehensive Insights on SentiSum Platform Use Cases
How does SentiSum Platform facilitate Customer Feedback Management?
What makes SentiSum Platform ideal for Rating And Review Management?
What Are the key features of SentiSum Platform for Contact List Management?
What Are the key features of SentiSum Platform for Helpdesk Management?
11+ more Business Use Cases
28 buyers and buying teams have used Cuspera to assess how well SentiSum Platform solved their Sales Enablement needs. Cuspera uses 895 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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[SentiSum] allow us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay Testimonial By Catherine Onions |
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In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews Testimonial By Catherine Onions |
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SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve. Testimonial By James Jones |
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Catherine Onions Head of Customer Service British Airways |
[SentiSum] allow us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay Testimonial By Catherine Onions |
|
Catherine Onions Head of Customer Service British Airways |
In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews Testimonial By Catherine Onions |
|
James Jones Contact Centre Manager eCommerce Tyre Co. |
SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve. Testimonial By James Jones |
Case Studies
Case Study Scandinavian Biolabs
Case Study Schuh
Case Study Sentisum
Case Study British Airways
Case Study Schuh
Case Study eCommerce tyre Co.
Video
What NOT To Do In 2024! #customerinsights
Frequently Asked Questions(FAQ)
for SentiSum Platform
What is SentiSum Platform?
SentiSum is a Customer Analytics Software that connects and understands customer moments across the business to accelerate and action insight in the moments that matter. It also helps to enhance customer relationships, improve ROI and increase sales and revenue.
SentiSum uncovers the reasons for customer contact from every conversation and make evidence-backed decisions and drive cross-functional change. It turns thousands of negative reviews, comments and survey answers into customer insight in real-time and tackles the root cause of customer friction.
Some of its features include the fastest time to insight, makes CX collaborative, truly multichannel, reduce churn, improve insight accuracy and so on.
What is SentiSum Platform used for?
What are the top features of SentiSum Platform?
What are SentiSum Platform alternatives?
Where is SentiSum Platform located?
Peers used SentiSum Platform for customer feedback management and rating and review management
SentiSum Platform Competitors
SentiSum Platform Features
- Low
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (74) |
| Custom Reports | Read Reviews (102) |
| Analytics | Read Reviews (189) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (74) |
| Custom Reports | Read Reviews (102) |
| Analytics | Read Reviews (189) |
Software Failure Risk Guidance
?for SentiSum Platform
Overall Risk Meter
Top Failure Risks for SentiSum Platform
SentiSum News
Ascensos partners with SentiSum to transform customer experience. - Retail Bulletin
Ascensos, a leader in customer experience management, is proud to announce an innovative partnership with SentiSum, an AI-powered CX analytics ...
SentiSum Profile
Company Name
SentiSum
Company Website
https://sentisum.com/HQ Location
2 Leman Street, London, England GB
Employees
11-50
Social
Financials
SEED
