ServiceNow Overview
ServiceNow, a cloud-based workflow automation platform, enhances operational efficiencies by automating routine tasks and delivering digital workflows. Its capabilities include AI, analytics, mobile app building, and secure cross-enterprise integrations.
Use Cases
Customers recommend Workflow Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using ServiceNow.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using ServiceNow.
ServiceNow Use-Cases and Business Priorities: Customer Satisfaction Data
ServiceNow works with different mediums / channels such as Phone Calls. E-Mail. User Generated Content etc.
ServiceNow's features include Ticketing, Dashboard, Recording, etc. and ServiceNow support capabilities include Phone Support, AI Powered, Chat Support, etc. also ServiceNow analytics capabilities include Analytics, and Custom Reports.
Reviews
"A dedicated team of individuals at LBG, with the support of ServiceNow’s platform, have delivered a back office process that is now automated, driven by integrated data, and has challenged traditional ways of working to achieve outstanding results f...or customers." - Lloyds Banking Group
ServiceNow, Cayzu Help Desk, Service Creatio, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ServiceNow
Top Industries
- Information Technology and Services
- Financial Services
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
ServiceNow is popular in Information Technology And Services, Financial Services, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on ServiceNow Use Cases
What solutions does ServiceNow provide for Workflow Management?
How does ServiceNow address your Helpdesk Management Challenges?
How does ServiceNow address your Engagement Management Challenges?
How does ServiceNow address your Knowledge Management Challenges?
What benefits does ServiceNow offer for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well ServiceNow solved their Help Desk needs. Cuspera uses 7300 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
A dedicated team of individuals at LBG, with the support of ServiceNow’s platform, have delivered a back office process that is now automated, driven by integrated data, and has challenged traditional ways of working to achieve outstanding results for customers. Testimonial By Lloyds Banking Group |
|
ServiceNow has given us the tools to be consistent and enabled us to win the hearts and minds of our people. Testimonial By Scott Thomson |
|
We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers. Testimonial By Landon Cook |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Lloyds Banking Group |
A dedicated team of individuals at LBG, with the support of ServiceNow’s platform, have delivered a back office process that is now automated, driven by integrated data, and has challenged traditional ways of working to achieve outstanding results for customers. Testimonial By Lloyds Banking Group |
|
Scott Thomson Technical Customer Service Rogers Communications |
ServiceNow has given us the tools to be consistent and enabled us to win the hearts and minds of our people. Testimonial By Scott Thomson |
|
Landon Cook Director of Customer Service Operations Tennessee DHS |
We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers. Testimonial By Landon Cook |
Case Studies
Case Study Tennessee DHS
CASE STUDY Swiss Re
Case Study 7-Eleven
CASE STUDY Carscom
Case Study Rogers Communications
Case Study Lloyds Banking Group
Video
The power of the ServiceNow platform
Frequently Asked Questions(FAQ)
for ServiceNow
What is ServiceNow?
ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. It delivers digital workflows that create great experiences and unlock productivity.
It provides software solutions to structure and automate various business processes via a SaaS delivery model. Drive connected digital workflows across the enterprise, deliver modern, consumer-like experiences, and accelerate time-to-value and innovation. It unleash the power of AI and analytics to surface information, make predictions, and automate repetitive tasks , achieve new levels of user productivity and satisfaction with intuitive omni-channel experiences, rapidly unite people and processes with intuitive, cross-enterprise integrations, accelerate innovation, and protect data in one trusted cloud and keep critical business services running securely.
Its capabilities include automation discovery, performance analytics, mobile app builder, virtual agent, AI search, predictive intelligence, process optimization, integrationHub, configuration management database (CMDB), and edge encryption.
What is ServiceNow used for?
What are the top features of ServiceNow?
Who uses ServiceNow?
What are ServiceNow alternatives?
Where is ServiceNow located?
Peers used ServiceNow for workflow management and helpdesk management
ServiceNow Competitors
ServiceNow Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (54) |
| Analytics | Read Reviews (262) |
| Custom Reports | Read Reviews (940) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (54) |
| Analytics | Read Reviews (262) |
| Custom Reports | Read Reviews (940) |
ServiceNow Integrations
ServiceNow integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for ServiceNow
Software Failure Risk Guidance
?for ServiceNow
Overall Risk Meter
Top Failure Risks for ServiceNow
ServiceNow, Inc News
Synechron Acquires Three Firms , Creating Largest Global ServiceNow Practice in Banking and Financial Services Sector
Synechron has acquired RapDev, Calitii, and Waivgen to form the largest ServiceNow practice in the banking and financial services sector. This move enhances Synechron's capabilities in ServiceNow's cloud-based platform, integrating AI into workflows. The acquisitions also expand Synechron's reach into healthcare, energy, and other sectors, leveraging the unique strengths of each acquired firm.
ServiceNow launches unified AI Experience with multimodal agents
ServiceNow has launched AI Experience, a new platform-native user interface that integrates voice, text, image, web, and build agents to provide a unified AI entry point for enterprises. This multimodal and multilingual interface aims to enhance user interaction by consolidating data, workflows, and governance. Key features include AI Voice Agents, AI Web Agents, AI Data Explorer, and AI Lens, with full availability expected by the end of 2025. The platform also supports integration with third-party AI models, emphasizing scalable and responsible AI deployments.
ServiceNows AI Revolution: Record Growth, Stock Insights & Bold Moves in 2025 - ts2.tech
ServiceNow launched its "Zurich" platform in September 2025, enhancing AI capabilities with features like enterprise security and natural language tools. The release includes integrations with PlexTrac and Genesys, boosting AI adoption. ServiceNow also secured a significant "OneGov" agreement with the U.S. GSA to modernize federal IT, highlighting its expanding role in AI-driven enterprise solutions.
ServiceNow , Vectice Partner to Integrate Regulatory MLOps for AI Governance , Compliance in Financial Services
ServiceNow and Vectice have partnered to integrate Vectice's Regulatory MLOps platform with ServiceNow's Integrated Risk Management. This collaboration aims to enhance AI governance and compliance in the financial services sector by streamlining model development and validation processes. The integration provides a policy-driven workflow that reduces risk and accelerates AI model deployment, aligning with regulatory guidelines like Canadas E-23 and the UKs SS1/23.
ServiceNow, Inc Profile
Company Name
ServiceNow, Inc
Company Website
//servicenow.comHQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
