Service Creatio Overview
Service-creatio is a no-code, intelligent service management platform designed to boost customer satisfaction. It offers a full-cycle solution with maximum flexibility.
Use Cases
Customers recommend Engagement Management, Communication Management, Campaign Management, as the business use cases that they have been most satisfied with while using Service Creatio.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Service Creatio.
Service Creatio Use-Cases and Business Priorities: Customer Satisfaction Data
Service Creatio works with different mediums / channels such as Phone Calls. and E-Mail.
Service Creatio's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Service Creatio support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Service Creatio analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Before we were using 3 different programs to track the orders, to check products availability and manage cases and it was a real disaster...." Peer review by Yaroslav S.
Peer review evidence (same sources as the product rating summary)
"...bpm'online has allowed us to discover several issues within our organization; those issues are related to follow-up and the sharing of information regarding customers, quotes & sales...." Peer review by Ashley H., Sales and Marketing Coordinator, Pharmaceuticals
"...Nightly emails sends notices to employee that they have tasks that require attention...." Peer review by Jesse H.
"...It puts together all the sales, accounts, campaigns, marketing tools, financial reports, staff performance, emails, calendar etc...." Peer review by Valerie .
Service Creatio, Cayzu Help Desk, Qminder, VictorOps, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Service Creatio
Top Industries
- Computer Software
- Information Technology and Services
- Professional Training & Coaching
Popular in
- Small Business
- Mid Market
- Enterprise
Service Creatio is popular in Computer Software, Information Technology And Services, and Professional Training & Coaching and is widely used by Small Business, Mid Market, and Enterprise.
Service Creatio Customer wins, Customer success stories, Case studies
Why is Service Creatio the best choice for Engagement Management?
How does Service Creatio facilitate Communication Management?
How efficiently Does Service Creatio manage your Campaign Management?
What makes Service Creatio ideal for Forecasting?
What Are the key features of Service Creatio for Customer Case Management?
11 buyers and buying teams have used Cuspera to assess how well Service Creatio solved their Help Desk needs. Cuspera uses 504 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Frequently Asked Questions(FAQ)
for Service Creatio
What is Service Creatio?
Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following predefined processes for full-cycle service management.
Service Creatio keeps the information on all the customers in a unified database, and intelligent data scientist enriches the system with available information from the open sources. Users are also able to automate the contact center, allowing service agents to more effectively manage their daily tasks in a single-window interface, and allowing supervisors to easily track the performance of service reps.
Key features include contact management and communication tools, case management, knowledge management, synchronization tools and a system designer.
What is Service Creatio used for?
What are the top features of Service Creatio?
Who uses Service Creatio?
What are Service Creatio alternatives?
Where is Service Creatio located?
Peers used Service Creatio for engagement management and communication management
Service Creatio Competitors
Service Creatio Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (53) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (53) |
Software Failure Risk Guidance
?for Service Creatio
Overall Risk Meter
Top Failure Risks for Service Creatio
Creatio Profile
HQ Location
280 Summer St., 6th Floor, Boston, MA 02210
Employees
501-1000
Social
Financials
PRIVATE
