Service Creatio Overview
Service-creatio is a no-code, intelligent service management platform designed to boost customer satisfaction. It offers a full-cycle solution with maximum flexibility.
Use Cases
Customers recommend Engagement Management, Communication Management, Campaign Management, as the business use cases that they have been most satisfied with while using Service Creatio.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Service Creatio.
Service Creatio Use-Cases and Business Priorities: Customer Satisfaction Data
Service Creatio works with different mediums / channels such as Phone Calls. and E-Mail.
Service Creatio's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Service Creatio support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Service Creatio analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Analytics tools is a big part of the deal as now we can measure success of our marketing campaigns and concentrate on what works best...." Peer review by Julia K., Head of Marketing, Computer Software
Peer review evidence (same sources as the product rating summary)
"...Creatio (formerly bpm'online) recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software)...." Peer review
"...Offer: Through October 1, healthcare agencies and hospitals, nonprofits, government agencies and other organizations battling COVID-19 can request free access to the company's Service Creatio platform, which helps with things such as case management, message handling and call processing...." Free Software That Businesses, Schools And Others Can Use During The COVID-19 Crisis - Forbes plus 1 more
"...Analytics tools is a big part of the deal as now we can measure success of our marketing campaigns and concentrate on what works best...." Peer review by Julia K., Head of Marketing, Computer Software
Service Creatio, Hiver, Azuredesk, OTRS, Gmelius, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Service Creatio
Top Industries
- Computer Software
- Information Technology and Services
- Professional Training & Coaching
Popular in
- Small Business
- Mid Market
- Enterprise
Service Creatio is popular in Computer Software, Information Technology And Services, and Professional Training & Coaching and is widely used by Small Business, Mid Market, and Enterprise.
Service Creatio Customer wins, Customer success stories, Case studies
How can Service Creatio optimize your Engagement Management Workflow?
What benefits does Service Creatio offer for Communication Management?
How can Service Creatio optimize your Campaign Management Workflow?
What solutions does Service Creatio provide for Forecasting?
How can Service Creatio enhance your Customer Case Management process?
11 buyers and buying teams have used Cuspera to assess how well Service Creatio solved their Help Desk needs. Cuspera uses 504 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Frequently Asked Questions(FAQ)
for Service Creatio
What is Service Creatio?
Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following predefined processes for full-cycle service management.
Service Creatio keeps the information on all the customers in a unified database, and intelligent data scientist enriches the system with available information from the open sources. Users are also able to automate the contact center, allowing service agents to more effectively manage their daily tasks in a single-window interface, and allowing supervisors to easily track the performance of service reps.
Key features include contact management and communication tools, case management, knowledge management, synchronization tools and a system designer.
What is Service Creatio used for?
What are the top features of Service Creatio?
Who uses Service Creatio?
What are Service Creatio alternatives?
Where is Service Creatio located?
Peers used Service Creatio for engagement management and communication management
Service Creatio Competitors
Service Creatio Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (53) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (53) |
Software Failure Risk Guidance
?for Service Creatio
Overall Risk Meter
Top Failure Risks for Service Creatio
Creatio News
Creatio Launches Unlimited Enterprise for the AI Era
Creatio has launched Unlimited Enterprise, a new AI-native CRM and workflow platform designed for the AI era. This model removes traditional software limitations, enabling organizations to scale execution across people, AI agents, workflows, and applications without limits. It features five core pillars, including human-led and agentic workflows, best-in-class CRM, and a new Unlimited pricing plan offering unrestricted access to the platform's capabilities.
Creatio Introduces Unlimited AI CRM Pricing Model
Creatio has introduced an "Unlimited" AI CRM pricing model, eliminating seat-based licensing constraints to support enterprise-wide automation. This model allows unlimited users, agents, workflows, and applications, aligning pricing with business outcomes rather than user counts. The inclusion of Creatio AI Studio underscores the shift towards agentic platforms, where AI agents play a central role in enterprise workflows. This move reflects broader industry trends towards value-based pricing and intensifies competition in the CRM and workflow automation markets.
Creatio Sets a New Standard for Enterprise Software Pricing in the Age ...
Creatio has introduced a revolutionary Unlimited pricing model for its AI CRM and workflow platform, eliminating user-based barriers and enhancing enterprise-wide adoption. This model supports unlimited users, agents, applications, workflows, and API calls, enabling organizations to scale automation without licensing constraints. Additionally, Creatio has launched the AI-native Creatio AI Studio, enhancing agent lifecycle management and workflow automation capabilities.
Creatio Redefines Enterprise Software Pricing for the AI Era
Creatio has introduced a new Unlimited pricing model designed for the AI era, eliminating seat-based limitations and allowing enterprise-wide adoption of its AI CRM and workflow platform. This model includes unlimited users, agents, applications, and workflows, aiming to maximize ROI and accelerate deployment. Additionally, Creatio AI Studio, an AI-native platform for managing agent lifecycles, is now included by default.
Creatio Profile
HQ Location
280 Summer St., 6th Floor, Boston, MA 02210
Employees
501-1000
Social
Financials
PRIVATE
