Product Business Settings

Service Creatio is popular in Computer Software, Information Technology And Services, and Professional Training & Coaching industries and is widely used by Small Business, Mid Market, and Enterprise.

Service Creatio Product Overview

Service-creatio is a no-code, intelligent service management platform designed to boost customer satisfaction. It offers a full-cycle solution with maximum flexibility.

How satisfied the customers are with Service Creatio use-cases

Reviews

"...I know many cases when the deal was not closed successfully just because a sales rep did not provide necessary information on time or forgot to follow-up...." Peer review by Valentine H., CMO, Manufacturing

Service Creatio Customer Insights, Testimonials and Case Studies

How can Service Creatio optimize your Engagement Management Workflow?

What solutions does Service Creatio provide for Communication Management?

How does Service Creatio address your Campaign Management Challenges?

How can Service Creatio optimize your Forecasting Workflow?

How can Service Creatio optimize your Customer Case Management Workflow?

What is Service Creatio?

Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following predefined processes for full-cycle service management.

Service Creatio keeps the information on all the customers in a unified database, and intelligent data scientist enriches the system with available information from the open sources. Users are also able to automate the contact center, allowing service agents to more effectively manage their daily tasks in a single-window interface, and allowing supervisors to easily track the performance of service reps.

Key features include contact management and communication tools, case management, knowledge management, synchronization tools and a system designer.

What is Service Creatio used for?

Service Creatio is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Engagement Management, Communication Management and Campaign Management .

What are the top features of Service Creatio?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Service Creatio.

Who uses Service Creatio?

Service Creatio is used by Computer Software, Information Technology And Services and Professional Training & Coaching among other industries.

What are Service Creatio alternatives?

Cayzu Help Desk, Qminder, VictorOps and LiveAgent are popular alternatives for Service Creatio.

Where is Service Creatio located?

Service Creatio is headquartered at 280 Summer St., 6th Floor, Boston, MA 02210.

11 buyers and buying teams have used Cuspera to assess how well Service Creatio solved their Help Desk needs. Cuspera uses 504 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Lake City Bank Selects Creatio's Agentic Platform as the Foundation for ...

Lake City Bank has chosen Creatio's agentic CRM platform to modernize its customer relationship management system. The bank aims to replace its fragmented legacy systems with a unified platform to en...hance sales execution, data quality, and scalability. Creatio's no-code architecture and AI capabilities were key factors in the decision, supporting future use cases like AI-assisted workflows and predictive insights.

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Case Study Finds Creatio Agentic Platform Helps ...

Creatio's agentic no-code platform enables financial institutions to deploy workflows 70% faster and cut costs by 30%, according to a Nucleus Research case study. The platform's no-code design and in...tegration flexibility allow institutions to modernize operations and reduce reliance on fragmented legacy systems, achieving rapid ROI and streamlined workflow management.

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Southern Illinois' Egyptian Health Department Adopts Creatio's Agentic ...

The Egyptian Health Department in Southern Illinois has adopted Creatio's agentic CRM and workflow platform to modernize its operations. This deployment, supported by Velvetech LLC, aims to unify cli...ent care and streamline compliance reporting, resulting in a 50% reduction in manual work and anticipated cost savings. The platform's AI-native architecture supports predictive analytics and automation, enhancing public health service delivery.

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Namu Travel Group - Hospitality - Medium

Creatio's no-code platform helped Namu Travel Group automate workflows and centralize information. The company reduced quote turnaround time and improved sales response speed. They process 6,000 cust...omer requests monthly and sell over 9,000 trips yearly. Creatio dashboards and CRM features drive fast decision-making and better lead management. Namu Travel uses automation for marketing, sales, and customer service, boosting collaboration and efficiency.

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DB Schenker - Transportation/Trucking/Railroad - Very Large

Service Creatio helped DB Schenker cut customer research time by 30%. The company automated 100% of its reports and improved case management with auto-assignment and custom dashboards. Customer waiti...ng time on the phone dropped to 10 seconds, and request handling time fell to 90 seconds. Negative feedback decreased to 2%. DB Schenker now delivers faster, more transparent customer service in global logistics.

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Adros Baltija - Human Resources - Small

Sales Creatio helped Adros Baltija automate sales and HR project management. The company replaced its legacy system to gain operational transparency and streamline workflows. Sales cycle length dropp...ed by 20%. The platform enabled dynamic case management, lead management, and custom recruitment tools. Adros Baltija now delivers better customer experience and uses analytics for smarter decisions.

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lightning

Peers used Service Creatio for engagement management and communication management

Service Creatio Competitors

Service Creatio Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.68/5 ★

Read Reviews (25)
Custom Reports

4.63/5 ★

Read Reviews (53)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.68/5 ★

Read Reviews (25)
Custom Reports

4.63/5 ★

Read Reviews (53)

Software Failure Risk Guidance

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for Service Creatio

Overall Risk Meter

Low Medium High

Top Failure Risks for Service Creatio

Creatio News

Awards
 

Creatio Recognized in Customer Service Solutions, Q1 2026 Report by ...

Creatio has been recognized as a Strong Performer in The Forrester Wave: Customer Service Solutions, Q1 2026 report. The evaluation highlighted Creatio's AI-native, no-code platform, which enhances customer service operations by automating processes and providing a comprehensive view of customer interactions. The report noted Creatio's above-average customer feedback compared to other vendors.

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Product
 

Creatio Maps the Next Phase of Enterprise Automation for 2026 with Trends Report

Creatio released its 2026 Enterprise Automation Trends report, offering insights into the evolution of enterprise automation. The report outlines twelve key trends, including the rise of autonomous AI systems and the transformation of CRM into a central orchestration hub. It aims to guide business leaders in strategic planning and automation adoption.

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Awards
 

Inc. Names Katherine Kostereva , CEO of Creatio, to ...

Katherine Kostereva, CEO of Creatio, has been named to the Inc. Female Founders 500 list for the second consecutive year. This recognition celebrates her leadership and innovation in the tech industry, highlighting Creatio's growth and AI-driven automation advancements under her guidance.

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Product
 

Creatio Introduces Autonomous AI Agents for Financial Services at Live Event

Creatio has introduced autonomous AI agents tailored for the financial services sector during a live event. These AI agents are designed to enhance operational efficiency and customer engagement within financial institutions. The launch signifies Creatio's commitment to leveraging AI technology for industry-specific solutions, aiming to streamline processes and improve service delivery in the financial services domain.

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Creatio Profile

Company Name

Creatio

Company Website

https://www.creatio.com/

Year Founded

2002

HQ Location

280 Summer St., 6th Floor, Boston, MA 02210

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE