smile.io Overview

Smile.io addresses the challenge of customer retention and engagement for growing businesses. It offers a user-friendly loyalty program that integrates seamlessly with Shopify, enhancing customer lifetime value (CLV). By incentivizing repeat purchases, Smile.io helps businesses increase sales and customer loyalty. The platform supports enterprise-level security and compliance, ensuring data integrity while allowing companies to tailor loyalty programs to their specific needs. Smile.io also offers compatibility with various tools, enabling businesses to create a cohesive customer experience. This solution is ideal for brands seeking to boost repeat sales and foster long-term customer relationships.

Use Cases

Customers recommend Loyalty Management, Engagement Management, Referral Management, as the business use cases that they have been most satisfied with while using smile.io.

Other use cases:

  • Lifetime Value Management
  • Rating And Review Management
  • Social Media Management
  • Campaign Management
  • Community Building
  • Training & Onboarding
  • Content Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using smile.io.

Other priorities:

  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Consistency
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve ROI
  • Launch New Products
See all business priorities See less business priorities

smile.io Use-Cases and Business Priorities: Customer Satisfaction Data

smile.io's features include Rewards, Gamification, Personalization, etc. and smile.io support capabilities include 24/7 Support, Chat Support, Email Support, etc. also smile.io analytics capabilities include Analytics, and Custom Reports.

Reviews

"Our repeat customer rate has grown every year with Smile and has allowed us to build a true brand community!" - Samantha Donohue

smile.io, Preferred Patron, BHN Rewards, Tapmango, TrueLoyal (formerly Zinrelo and TINT), etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Smile.io offers loyalty programs designed to increase customer retention and engagement. Businesses can easily boost growth using this user-friendly platform.

Popular Business Setting

for smile.io

Top Industries

  • Health, Wellness and Fitness
  • Consumer Goods
  • Retail

Popular in

  • Small Business
  • Mid Market
  • Enterprise

smile.io is popular in Health, Wellness And Fitness, Consumer Goods, and Retail and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on smile.io Use Cases

How can smile.io optimize your Loyalty Management Workflow?

Why is smile.io the best choice for Engagement Management?

What benefits does smile.io offer for Referral Management?

What Are the key features of smile.io for Lifetime Value Management?

How does smile.io facilitate Rating And Review Management?

55 buyers and buying teams have used Cuspera to assess how well smile.io solved their Customer Loyalty Management needs. Cuspera uses 743 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
smile.io testimonial

Samantha Donohue

IT Manager

Evy s Tree
Our repeat customer rate has grown every year with Smile and has allowed us to build a true brand community! Testimonial By Samantha Donohue
smile.io testimonial

Tyler Handley

Co-founder & CEO

Inkbox
Our customers know that the more they engage the better perks & rewards they receive. And let's be honest, everybody loves rewards! Testimonial By Tyler Handley
smile.io testimonial

Nathan Woods

COO

Run Gum
Our Smile.io referral program has been an amazing way for us to encourage conversions, sales, and overall engagement through our existing community. Testimonial By Nathan Woods
CUSTOMERS TESTIMONIALS
smile.io testimonial

Samantha Donohue

IT Manager

Evy s Tree
Our repeat customer rate has grown every year with Smile and has allowed us to build a true brand community! Testimonial By Samantha Donohue
smile.io testimonial

Tyler Handley

Co-founder & CEO

Inkbox
Our customers know that the more they engage the better perks & rewards they receive. And let's be honest, everybody loves rewards! Testimonial By Tyler Handley
smile.io testimonial

Nathan Woods

COO

Run Gum
Our Smile.io referral program has been an amazing way for us to encourage conversions, sales, and overall engagement through our existing community. Testimonial By Nathan Woods

Case Studies

Consumer Goods

CASE STUDY Monos

Smile.io helped Monos launch the Wayfarer Rewards loyalty program. Monos needed to turn its travel community into repeat buyers after the pandemic. They introduced a points-based rewards system with ...VIP tiers in November 2020. The program worked both online and in-store using Smile.io and Shopify POS. Monos generated $8 million in value from this loyalty strategy. Personalized experiences and seamless integration drove customer engagement and sales.

Read more →
Retail

CASE STUDY PetSmart

PetSmart used its Treats Rewards program to boost customer loyalty. In 2024, PetSmart updated the program with a new name, easier cashback rates, and VIP tiers. Customers now earn 10 points per dolla...r and can redeem 1,000 points for $2. VIP tiers offer extra points and special perks. The mobile app gives a 1,000-point bonus for downloads and personalized offers. These changes make the program easier to use and more rewarding for shoppers.

Read more →
Food & Beverages

CASE STUDY Sloane Tea

Smile.io helped Sloane Tea boost revenue by 370% in 24 hours with a bonus points campaign. Sloane Tea used regular seasonal promotions to drive customer excitement and sales. Their “Double The Points...” days led to a 124% increase in Smile-generated revenue over 2 years. The company also saw a 47% increase in rewards redemption rate year over year. Sloane Tea improved customer retention and engagement with a dedicated loyalty landing page and easy points redemption at checkout.

Read more →
Hospitality

CASE STUDY World of Hyatt

World of Hyatt uses Smile.io to power its loyalty and rewards program. The program has four VIP tiers, offering perks like free nights, room upgrades, and exclusive lounge access. Members earn points... through stays, dining, and Hyatt credit cards, with bonus campaigns to boost engagement. The program includes over 1,150 properties in 70 countries. Hyatt's clear explainer page and experiential rewards help keep members loyal and engaged.

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Consumer Goods

CASE STUDY The Minifig Co.

The Minifig Co. uses Smile.io to power its loyalty program. The company wanted to build customer loyalty in a competitive custom LEGO minifig market. They set up a points-based rewards program, makin...g it easy for customers to join and use. Points information is shown on product and account pages, helping customers see their rewards. The program led to a 52% year-over-year growth in rewards redemptions.

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Retail

CASE STUDY Rad Rev

Smile.io helped Rad Rev boost customer engagement with a loyalty and referral program. Rad Rev offered points for purchases, birthdays, and social follows, plus a VIP program for top customers. In on...e year, Rad Rev saw a 96% increase in loyalty-generated value and $201,029 in sales influenced by Smile.io. The redemption rate hit 49%, much higher than the industry average. Most redeemers were repeat customers, showing strong loyalty and repeat purchases.

Read more →

Video

Getting Started with Smile.io | App Demo

Video Thumbnail

Frequently Asked Questions(FAQ)

for smile.io

What is smile.io?

Smile is an easy to use loyalty & reward program that helps to increase customer retention and boost customer engagement for small businesses.

It features Points, VIP and referrals that allow small businesses to maximize customer acquisition efforts and turn transactional sales into brand advocates activities.

It offers to reward customers with points to motivate action at every stage of the customer journey. The VIP program allows you to strengthen connections with top customers through increased rewards, statuses and perks. It encourages customers to help grow the community by awarding points for referral and social sharing.

What is smile.io used for?

smile.io is a Customer Loyalty Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Loyalty Management, Engagement Management and Referral Management .

What are the top features of smile.io?

Rewards, Gamification and Personalization are some of the top features of smile.io.

Who uses smile.io?

smile.io is used by Health, Wellness And Fitness, Consumer Goods and Retail among other industries.

What are smile.io alternatives?

Preferred Patron, BHN Rewards, Tapmango and TrueLoyal (Formerly Zinrelo And TINT) are popular alternatives for smile.io.

Where is smile.io located?

smile.io is headquartered at 305 King St. W, Suite 200, Kitchener, ON N2G 1B9, CA.
lightning

Peers used smile.io for loyalty management and engagement management

smile.io Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.37/5 ★

Read Reviews (5)
Custom Reports

3.72/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.37/5 ★

Read Reviews (5)
Custom Reports

3.72/5 ★

Read Reviews (35)

Software Failure Risk Guidance

?

for smile.io

Overall Risk Meter

Low Medium High

Top Failure Risks for smile.io

Smile Inc. News

Partnership

Smile x Klaviyo | The Most Complete Loyalty Integration for Email Marketers

Smile.io and Klaviyo have launched a comprehensive integration for email marketers, enabling brands to connect Smile's loyalty data directly into Klaviyo. This integration allows for personalized, automated messaging, loyalty-based segmentation, and pre-built flow templates. The collaboration aims to enhance customer engagement and drive repeat purchases by leveraging loyalty data within Klaviyo's Customer Hub.

Read more →
Product

Do Good with Your Points: Introducing the Smile x Virtue Integration | Smile News Center

Smile.io has launched the Smile x Virtue integration, enabling customers to convert loyalty points into charitable donations, supporting global and local causes. This integration, available for Smile's Growth and Plus plans, aims to enhance emotional loyalty by aligning purchases with customer values.

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Partnership

Introducing Smile x Gatsby: Turn Social Fans Into Loyalty Members | Smile News Center

Smile.io and Gatsby have formed a new integration to convert social media followers into loyalty program members. This collaboration allows brands to grow loyalty memberships directly from Instagram interactions, identify influential fans, and reward social actions like follows and shares. The integration aims to enhance social presence and deepen customer relationships.

Read more →
Product

Exclude specific products from earning points | Smile News Center

Smile.io introduced a new feature allowing merchants to exclude specific products from earning loyalty points. This update helps businesses protect margins by excluding low-margin or high-ticket items, encouraging sales of higher-margin products. The feature can be set up quickly in the Smile platform settings.

Read more →

Smile Inc. Profile

Company Name

Smile Inc.

Company Website

https://smile.io/

HQ Location

305 King St. W, Suite 200, Kitchener, ON N2G 1B9, CA

Social

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