Sprinklr Insights Overview

Sprinklr Insights offers real-time customer sentiment analysis and market trend prediction. It helps businesses create effective, insight-driven strategies.

Use Cases

Customers recommend Collaboration, Social Media Management, Advertisement, as the business use cases that they have been most satisfied with while using Sprinklr Insights.

Other use cases:

  • Engagement Management
  • Advocacy Management
  • Tracking & Monitoring Communications
  • Social Media Marketing
  • Content Management
  • Sending & Publishing Communications
  • Channel Marketing
See all use cases See less use cases

Business Priorities

Improve ROI and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using Sprinklr Insights.

Other priorities:

  • Manage Risk
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Sprinklr Insights Use-Cases and Business Priorities: Customer Satisfaction Data

Sprinklr Insights works with different mediums / channels such as Social Media.

Sprinklr Insights's features include Dashboard, Alerts: Popups & Notifications, Personalization, etc. and Sprinklr Insights support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Sprinklr Insights analytics capabilities include Analytics, and Custom Reports.

Reviews

"We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-t...ime, which is so powerful to engage the right people. These integrated aspects of the platform are what makes Sprinklr so appealing for us." - Manolo Winkler

Sprinklr Insights, Walls.io, Missinglettr, YouScan, Publer, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sprinklr Insights

Top Industries

  • Manufacturing
  • Restaurants
  • Construction

Popular in

  • Enterprise
  • Large Enterprise
  • Small Business

Sprinklr Insights is popular in Manufacturing, Restaurants, and Construction and is widely used by Enterprise, Large Enterprise, and Small Business.

Comprehensive Insights on Sprinklr Insights Use Cases

How does Sprinklr Insights facilitate Social Media Management?

How can Sprinklr Insights enhance your Engagement Management process?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Sprinklr Insights solved their Social Media Marketing needs. Cuspera uses 544 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Sprinklr Insights testimonial

Manolo Winkler

Head of Global Social Media

Acer

We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us.

Testimonial By Manolo Winkler
Sprinklr Insights testimonial

Ravi Mitra

Social Media Manager

TSB Bank

The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra
Sprinklr Insights testimonial

Kristin Puckett

Senior Director of Social Media Strategy and Brand

Brookdale Senior Living

Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett
CUSTOMERS TESTIMONIALS
Sprinklr Insights testimonial

Manolo Winkler

Head of Global Social Media

Acer

We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us.

Testimonial By Manolo Winkler
Sprinklr Insights testimonial

Ravi Mitra

Social Media Manager

TSB Bank

The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra
Sprinklr Insights testimonial

Kristin Puckett

Senior Director of Social Media Strategy and Brand

Brookdale Senior Living

Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett

Case Studies

Transportation/Trucking/Railroad

CASE STUDY Uber

Uber used Sprinklr to improve customer service. They cut first response time by 33%. SLA compliance improved by 8%. Average case handling time dropped by 89 seconds. Uber managed more customer reques...ts with a unified platform. Sprinklr AI helped Uber respond faster and keep customers happy.

Telecommunications

CASE STUDY Vodafone Germany

Vodafone Germany wanted to make its social advertising team faster and more efficient. They used Sprinklr's Social Advertising with AI tools like Auto Boost and Smart Bidding. The team automated many... tasks and saved a lot of time. They created over 1,200 ads and saved 34 workdays with Auto Boost. The solution helped them boost engagement and improve return on ad spend.

Telecommunications

CASE STUDY Vodafone Germany

Sprinklr Marketing helped Vodafone Germany streamline its social advertising. The team used Auto Boost and Smart Bidding to automate ad creation and improve return on ad spend. They achieved 100% ado...ption of social ad spend through Sprinklr. Over 1,200 ads were created and 34 workdays were saved with Auto Boost. The platform unified teams and made campaign insights easy to access.

Retail

CASE STUDY IKEA

IKEA uses Sprinklr’s Unified-CXM platform to monitor global media and brand health. The challenge was to connect social media insights across 460 stores in 62 markets and manage brand risk. Sprinklr’...s Media Monitoring & Analytics gives IKEA real-time, unified views of customer conversations and brand reputation. AI-based crisis detection alerts teams to potential issues early. The dashboard helps stakeholders track brand performance worldwide. IKEA worked with Sprinklr to develop a Media Impact Score for better PR measurement.

Information Technology and Services

CASE STUDY Microsoft

Sprinklr Insights helped Microsoft’s social intelligence team turn Voice of Customer data into actionable insights. The team used Social Listening to analyze 8.6 billion mentions in 2021. They double...d the number of projects completed since launch. The solution gave Microsoft a single source of truth for social data. It improved sharing, enabled custom audience segments, and supported key business decisions. Microsoft’s SIP team now drives innovation and shapes marketing and development strategies with better data.

Banking

CASE STUDY Standard Chartered Bank

Sprinklr Unified-CXM helped Standard Chartered Bank improve digital customer experience. The bank used the platform to monitor customer interactions and gain insights across 31 retail markets. In fou...r years, they managed one million customer engagements. Social care interactions increased by 10% year over year. 90% of first responses happened within 10 minutes. The solution reduced churn and improved social customer care.

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Modern Research

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Frequently Asked Questions(FAQ)

for Sprinklr Insights

What is Sprinklr Insights?

Sprinklr Insights is a Market research software enabling improved customer experience with real-time insights and decisions based on the voice of the customer data using AI and competitive intelligence.

The features include listening to conversations on mainstream Social channels and Web data, Email, Chats, Surveys, TV, Radio and more with the highest data access partnership and data syndication rights. The Learn feature provides verticalized AI models, Workflow automation, AI-powered Emotion detection, Spam detection, AI-Powered sentiment, Entity extraction, audience analysis and more.

The Act feature enables Location and product insights, smart alerts, insights tracking, data visualization and automated reports distribution and many other capabilities.

What is Sprinklr Insights used for?

Sprinklr Insights is a Social Media Marketing Software mainly used by its customers to Improve ROI and Build Brand Awareness by Collaboration, Social Media Management and Advertisement .

What are the top features of Sprinklr Insights?

Dashboard, Alerts: popups & Notifications and Personalization are some of the top features of Sprinklr Insights.

Who uses Sprinklr Insights?

Sprinklr Insights is used by Manufacturing, Restaurants and Construction among other industries.

What are Sprinklr Insights alternatives?

Walls.Io, Missinglettr, YouScan and Publer are popular alternatives for Sprinklr Insights.

Where is Sprinklr Insights located?

Sprinklr Insights is headquartered at 29 West 35th Street, 7th Floor, New York, NY 10001 USA.
lightning

Peers used Sprinklr Insights for collaboration and social media management

Sprinklr Insights Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.12/5

Read Reviews (93)
Analytics

4.39/5

Read Reviews (97)
Custom Reports

4.32/5

Read Reviews (59)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.12/5

Read Reviews (93)
Analytics

4.39/5

Read Reviews (97)
Custom Reports

4.32/5

Read Reviews (59)

Sprinklr Insights Integrations

Sprinklr Insights integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Software Failure Risk Guidance

?

for Sprinklr Insights

Overall Risk Meter

Low Medium High

Top Failure Risks for Sprinklr Insights

Sprinklr Inc. News

Executive

Sprinklr Welcomes Bit Rambusch as Head of Global Services and Support.

Sprinklr has appointed Bit Rambusch as Head of Global Services and Support. Rambusch, with a strong background in customer service from Philips Healthcare and Dell, will focus on enhancing Sprinklr's customer-centric approach and expanding its AI-powered platform. This strategic move aims to bolster Sprinklr's core social and marketing products and improve customer service excellence.

Awards

Sprinklr Wins Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards - Business Wire

Sprinklr won the 2025 CCW Excellence Award for Cloud-Based CX Solution of the Year. The recognition highlights Sprinklr Services AI-powered customer experience platform, which supports over 30 digital, social, and voice channels. The award cites innovation, measurable impact on customer satisfaction, operational efficiency, and advanced use of AI, analytics, and automation.

Financial

Sprinklr (CXM) Reports Q1 Earnings: What Key Metrics Have to Say

Sprinklr reported first quarter revenue of $205.5 million. The earnings release highlights key financial metrics for the period, reflecting continued growth in the unified customer experience management software market.

Financial

Sprinklr (CXM) to Release Quarterly Earnings on Wednesday - MarketBeat

Sprinklr (CXM) will announce its quarterly earnings results on Wednesday, providing insights into its financial performance for the recent period.

Sprinklr Inc. Profile

Company Name

Sprinklr Inc.

Company Website

//sprinklr.com

Year Founded

2009

HQ Location

29 West 35th Street, 7th Floor, New York, NY 10001 USA

Employees

1001-5000

Social

Financials

PRIVATE