Tripleseat Overview

Tripleseat simplifies booking for hospitality industries. Its products efficiently address various hospitality challenges.

Use Cases

Customers recommend Sales Document Management, Event Management, Communication Management, as the business use cases that they have been most satisfied with while using Tripleseat.

Other use cases:

  • Competitive Intelligence
  • Helpdesk Management
  • Engagement Management
  • Capturing Leads
  • Conversion Management
  • Generation Of New Leads
  • Contact List Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Tripleseat.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Launch New Products
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Grow Market Share
See all business priorities See less business priorities

Tripleseat Use-Cases and Business Priorities: Customer Satisfaction Data

Tripleseat works with different mediums / channels such as E-Mail. and Phone Calls.

Tripleseat's features include Templates, Dashboard, Alerts: Popups & Notifications, etc. and Tripleseat support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Tripleseat analytics capabilities include Analytics, and Custom Reports.

Reviews

"I have really learned to love and embrace Tripleseat and learn how to use it to work smarter and not harder. It really translates into my sales exponentially increasing. And that’s the bottom line of everybody ’s day in this event world." - Marisa Colangelo

Tripleseat, Webex Events (formerly Socio), Yapp, Whova, RegFox, etc., all belong to a category of solutions that help Event Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Tripleseat

Top Industries

  • Restaurants
  • Hospitality
  • Entertainment

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Tripleseat is popular in Restaurants, Hospitality, and Entertainment and is widely used by Mid Market, Small Business, and Enterprise.

Tripleseat Customer wins, Customer success stories, Case studies

What makes Tripleseat ideal for Sales Document Management?

What benefits does Tripleseat offer for Event Management?

How does Tripleseat address your Communication Management Challenges?

How can Tripleseat optimize your Competitive Intelligence Workflow?

What makes Tripleseat ideal for Helpdesk Management?

29 buyers and buying teams have used Cuspera to assess how well Tripleseat solved their Event Management needs. Cuspera uses 2250 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Event Management needs.

CUSTOMERS TESTIMONIALS
Tripleseat testimonial

Marisa Colangelo

Director of Private Events

I have really learned to love and embrace Tripleseat and learn how to use it to work smarter and not harder. It really translates into my sales exponentially increasing. And that’s the bottom line of everybody ’s day in this event world. Testimonial By Marisa Colangelo
Tripleseat testimonial

Melody Thomas

We actually use Tripleseat across all our departments, whether it’s production and lighting, or it’s our carpenters, and our housekeeping, or our marketing team. Each department has an account and uses Tripleseat. As we put up tentative and definite events, being able to assign tasks to our lightin...g department or to assign that we need staff from our food and beverage departments, It’s really helpful.

Testimonial By Melody Thomas
Tripleseat testimonial

Laura McShane

Sales and Marketing Manager

The most important thing for me is I’m primarily off site, and things happen completely seamlessly on site because of Tripleseat, because it’s so accessible to every single person in the business. Testimonial By Laura McShane
CUSTOMERS TESTIMONIALS
Tripleseat testimonial

Marisa Colangelo

Director of Private Events

I have really learned to love and embrace Tripleseat and learn how to use it to work smarter and not harder. It really translates into my sales exponentially increasing. And that’s the bottom line of everybody ’s day in this event world. Testimonial By Marisa Colangelo
Tripleseat testimonial

Melody Thomas

We actually use Tripleseat across all our departments, whether it’s production and lighting, or it’s our carpenters, and our housekeeping, or our marketing team. Each department has an account and uses Tripleseat. As we put up tentative and definite events, being able to assign tasks to our lightin...g department or to assign that we need staff from our food and beverage departments, It’s really helpful.

Testimonial By Melody Thomas
Tripleseat testimonial

Laura McShane

Sales and Marketing Manager

The most important thing for me is I’m primarily off site, and things happen completely seamlessly on site because of Tripleseat, because it’s so accessible to every single person in the business. Testimonial By Laura McShane
 

Moody Gardens Hotel, Spa & Convention Center Selects Tripleseat for Enhanced Event ... - PRWeb

Moody Gardens Hotel, Spa & Convention Center has selected Tripleseat's cloud-based sales and catering management platform to enhance event operations. The partnership aims to streamline planning, boo...st collaboration, and grow group business by leveraging Tripleseat's intuitive interface and robust features. This strategic move will support various events and improve resource allocation across departments.

Read on →

Hattie B's - Restaurants - Medium

TripleseatDirect helped Hattie B's boost limited time offer sales. The restaurant unified all catering and event operations into one platform. They streamlined production numbers, timing, and custome...r information. Hattie B's sold over 150 whole fried turkey units in a single LTO. Disconnected tools had caused missed details before. TripleseatDirect improved their event management and sales.

Read on →

Hakkasan, Mayfair - Hospitality

Hakkasan, Mayfair, part of TAO Group Hospitality, has been using Tripleseat since 2019 to enhance their private dining and events business. The use of Tripleseat has improved the guest experience by ...speeding up inquiries and providing professional documentation and communication. The entire team, including the kitchen staff, can access information and manage functions from anywhere, thanks to Tripleseat's integration with SevenRooms and Stripe for payments.

Read on →

Harpoon Brewery - Breweries

Harpoon Brewery, a well-known craft brewery in Boston, needed a flexible and customizable solution for their event space. They wanted better insights into their event operations. By using Tripleseat,... they were able to organize their event business more effectively. Harpoon Brewery hosts tours, tastings, and private events, enhancing their role as a social hub for beer enthusiasts.

Read on →

Kingmakers - Events Services

Kingmakers struggled with managing events using Google Drive spreadsheets and documents. This manual process limited their ability to handle multiple events. Tripleseat provided a cloud-based system ...that organized and updated event details efficiently. This allowed Kingmakers to manage more events simultaneously and improve overall efficiency.

Read on →

Redbird and Vibiana - Events Services

Redbird and Vibiana have been using Tripleseat since 2019 as a complete event management platform. The platform helps them take new leads and turn them into memorable events. The events team uses var...ious Tripleseat features to streamline operations and manage event details. The Leads tab in Tripleseat allows the team to easily manage multiple leads and events simultaneously.

Read on →

Tripleseat Hotels Software – Hotel Event Booking & Catering Platform

Video Thumbnail

Frequently Asked Questions(FAQ)

for Tripleseat

What is Tripleseat?

Tripleseat is a sales and event management web application for restaurants, hotels, and unique venues that increases event sales and streamline the planning process. It helps to acquire customers and increase sales and revenue.

Tripleseat is an event business problem solver with an easy-to-use, intuitive web application. It allows the venue to deliver branded, professional-looking proposals and event orders quickly and easily, and also capture and respond to leads in seconds.

Tripleseat features include creating proposals and event orders, capturing new businesses, communicating easily with the quests, manage booking, online payment, and manage contacts.

What is Tripleseat used for?

Tripleseat is a Event Management Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Sales Document Management, Event Management and Communication Management .

What are the top features of Tripleseat?

Templates, Dashboard and Alerts: popups & Notifications are some of the top features of Tripleseat.

Who uses Tripleseat?

Tripleseat is used by Restaurants, Hospitality and Entertainment among other industries.

What are Tripleseat alternatives?

Webex Events (Formerly Socio), Yapp, Whova and RegFox are popular alternatives for Tripleseat.

Where is Tripleseat located?

Tripleseat is headquartered at 50 Beharrell St, Suite B, Concord, MA 01742, US.
lightning

Peers used Tripleseat for sales document management and event management

Tripleseat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.54/5

Read Reviews (37)
Custom Reports

3.79/5

Read Reviews (316)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.54/5

Read Reviews (37)
Custom Reports

3.79/5

Read Reviews (316)

Software Failure Risk Guidance

?

for Tripleseat

Overall Risk Meter

Low Medium High

Top Failure Risks for Tripleseat

Tripleseat, Inc. News

Awards

Tripleseat Wins 2025 APPEALIE SaaS Customer Success Award

Tripleseat, a sales and event management platform for the hospitality industry, has won the 2025 APPEALIE SaaS Customer Success Award. This award recognizes software companies that excel in delivering exceptional customer outcomes. Tripleseat was honored for its comprehensive customer support and dedication to customer success, from onboarding to ongoing education and community engagement.

Product

Introducing Tripleseat PartyPay, one platform to manage events & take payments, now available to more customers - CMSWire.com

Tripleseat has expanded the availability of its PartyPay platform to the UK, Canada, Australia, and Europe. This platform, in partnership with Nuvei, offers a seamless event payment solution for the hospitality industry. It features competitive pricing, enhanced security, and centralized transaction management, aiming to maximize event sales and streamline payment processes.

Product

Tripleseat Announces Integration with Reserve with Google to Streamline Event Inquiries and Boost Venue Visibility - Hotel News Resource

Tripleseat has launched an integration with Reserve with Google, enabling venues to capture event inquiries directly from Google Search and Maps. This new feature streamlines the lead generation process for restaurants, hotels, and event venues, increasing visibility and simplifying event booking workflows.

Partnership

Tripleseat Announces Partnership and Integration with Voice AI Service, AddSalt Capturing Event Leads 24/7

Tripleseat has partnered with AddSalt to integrate voice AI into its event management software, enabling venues to capture event leads 24/7 through automated voice interactions. This collaboration streamlines lead generation for restaurants, hotels, and event venues, enhancing efficiency and responsiveness in event sales.

Tripleseat, Inc. Profile

Company Name

Tripleseat, Inc.

Company Website

https://tripleseat.com/

HQ Location

50 Beharrell St, Suite B, Concord, MA 01742, US

Employees

51-100

Social

Financials

PRIVATE