Twilio Overview
Twilio enables global customer connections via preferred channels with powerful communication APIs. Integration for SMS, WhatsApp, voice, and email solutions is quick and efficient.
Use Cases
Customers recommend Communication Management, Engagement Management, Sales Call Management, as the business use cases that they have been most satisfied with while using Twilio.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Twilio.
Twilio Use-Cases and Business Priorities: Customer Satisfaction Data
Twilio works with different mediums / channels such as Text SMS. Phone Calls. E-Mail etc.
Twilio's features include Alerts: Popups & Notifications, Recording, Bot, etc. and Twilio support capabilities include AI Powered, Email Support, Phone Support, etc. also Twilio analytics capabilities include Analytics, and Custom Reports.
Reviews
"Twilio helps us maintain that human element of connecting in the ridesharing model." - Anthony Velazquez
Twilio, Genesys Cloud, Tenfold, Oracle Advertising and Customer Experience (CX), Ushur, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Twilio
Top Industries
- Hospitality
- Pharmaceuticals
- Financial Services
Popular in
- Small Business
- Enterprise
- Mid Market
Twilio is popular in Hospitality, Pharmaceuticals, and Financial Services and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on Twilio Use Cases
What makes Twilio ideal for Communication Management?
How can Twilio optimize your Engagement Management Workflow?
What Are the key features of Twilio for Sales Call Management?
How does Twilio address your Helpdesk Management Challenges?
Why is Twilio the best choice for Conference Call Management?
67+ more Business Use Cases
79 buyers and buying teams have used Cuspera to assess how well Twilio solved their Customer Experience Management needs. Cuspera uses 12627 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Twilio helps us maintain that human element of connecting in the ridesharing model. Testimonial By Anthony Velazquez |
|
The combination of Twilio and Segment will empower us to provide customer magic moments and communication that’s highly relevant Testimonial By Christine Li |
|
Twilio really enabled us to respond quickly to a very fluid and challenging situation incorporating all the necessary legal requirements, and COVID regulations as they evolved. Testimonial By Alberto Hernandez Seco |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Anthony Velazquez Engineering Manager Lyft |
Twilio helps us maintain that human element of connecting in the ridesharing model. Testimonial By Anthony Velazquez |
|
Christine Li Director of Marketing Technology Allergan |
The combination of Twilio and Segment will empower us to provide customer magic moments and communication that’s highly relevant Testimonial By Christine Li |
|
Alberto Hernandez Seco Head Of Digital and Technology (Spain) CBRE ESPANA |
Twilio really enabled us to respond quickly to a very fluid and challenging situation incorporating all the necessary legal requirements, and COVID regulations as they evolved. Testimonial By Alberto Hernandez Seco |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
Hospitality
|
Hospitality |
Case Study LyftRead More |
Manufacturing
|
Manufacturing |
Case Study Coca-Cola EnterprisesRead More |
Non-Profit Organization Management
|
Non-Profit Organization Management |
Case Study American Red CrossRead More |
Video
Twilio Customer Engagement Platform for the Retail Industry - 2023
Frequently Asked Questions(FAQ)
for Twilio
What is Twilio?
Twilio is a cloud communication platform that powers the future of business communications enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. It helps to enter new markets, scale best practices, and acquire customers.
Twilio unites communications and strengthens customer relationships across the business from marketing and sales to customer service and operations using its web service APIs. Twilio deeply understand customers, and solve problems from their perspective and earns trust through every interaction unleashing human potential both inside and outside the company providing key success.
Twilio features include converting text to speech and play audio, record calls and store them, create conferences, API queueing, call queues, convert speech to text, status callbacks and logs, programmable contact center platform, customizable UI, attribute-based routing and plenty more.
What is Twilio used for?
What are the top features of Twilio?
Who uses Twilio?
What are Twilio alternatives?
Where is Twilio located?
Peers used Twilio for communication management and engagement management
Twilio Competitors
Twilio Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (166) |
| Analytics | Read Reviews (303) |
| Custom Reports | Read Reviews (721) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (166) |
| Analytics | Read Reviews (303) |
| Custom Reports | Read Reviews (721) |
Twilio Integrations
Twilio integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Twilio
Software Failure Risk Guidance
?for Twilio
Overall Risk Meter
Top Failure Risks for Twilio
Twilio Inc. News
Twilio Scores A Multi-Year Partnership to Support Chelsea Football Club's Fan Engagement strategy
Twilio partners with Chelsea Football Club to enhance fan engagement using Twilio Segment, offering personalized experiences and insights into the club's global fan base.
Twilio Advances Its Voice AI with Conversation Relay, Releases Studio 2.0 In Beta - CX Today
Twilio introduces Conversation Relay to enhance its Voice AI and launches Studio 2.0 in beta.
Twilio (TWLO) and OpenAI Partnership: Revolutionizing Customer Engagement with AI
Twilio and OpenAI have partnered to enhance customer engagement using AI technology, as reported by Insider Monkey.
Twilio Inc. Feeds
Twilio (TWLO): Buy, Sell, or Hold Post Q3 Earnings? - Yahoo Finance
Twilio's Q3 earnings report prompts analysis on whether to buy, sell, or hold its stock, considering financial performance and market conditions.
CLO Twilio Courted With Millions Exiting After 3 Years - Law.com
Twilio's Chief Legal Officer is leaving after three years, with a significant financial exit package.
Twilios CEO is the companys former CFO. Heres what prepared him for the top job - Fortune
Twilio's CEO, previously the CFO, discusses his preparation for leading the company.
Twilio Inc. Profile
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
Social
Financials
IPO
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