Twilio Overview
Twilio enables global customer connections via preferred channels with powerful communication APIs. Integration for SMS, WhatsApp, voice, and email solutions is quick and efficient.
Use Cases
Customers recommend Communication Management, Engagement Management, Sales Call Management, as the business use cases that they have been most satisfied with while using Twilio.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Twilio.
Twilio Use-Cases and Business Priorities: Customer Satisfaction Data
Twilio works with different mediums / channels such as Text SMS. Phone Calls. E-Mail etc.
Twilio's features include Alerts: Popups & Notifications, Recording, Bot, etc. and Twilio support capabilities include AI Powered, Email Support, Phone Support, etc. also Twilio analytics capabilities include Analytics, and Custom Reports.
Reviews
"We don't want our guests to remember a family vacation for that one thing that went wrong. We want to help guests make great memories, so our platform solves any need that might arise either before, during, or after their trip— especially making sur...e they have a smooth booking experience." - G Scott
Twilio, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Exotel, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Twilio
Top Industries
- Hospitality
- Pharmaceuticals
- Financial Services
Popular in
- Small Business
- Enterprise
- Mid Market
Twilio is popular in Hospitality, Pharmaceuticals, and Financial Services and is widely used by Small Business, Enterprise, and Mid Market.
Twilio Customer wins, Customer success stories, Case studies
What Are the key features of Twilio for Communication Management?
How can Twilio enhance your Engagement Management process?
How efficiently Does Twilio manage your Sales Call Management?
What Are the key features of Twilio for Helpdesk Management?
How does Twilio facilitate Conference Call Management?
79 buyers and buying teams have used Cuspera to assess how well Twilio solved their Customer Experience Management needs. Cuspera uses 12627 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We don't want our guests to remember a family vacation for that one thing that went wrong. We want to help guests make great memories, so our platform solves any need that might arise either before, during, or after their trip— especially making sure they have a smooth booking experience. Testimonial By G Scott |
|
Twilio helps us maintain that human element of connecting in the ridesharing model. Testimonial By Anthony Velazquez |
|
We were able to prototype a solution in just four weeks and put it to the test during our busiest retail days of the year. Testimonial By Chris McGrath |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
G Scott Director of Marketing Analytics Vacasa |
We don't want our guests to remember a family vacation for that one thing that went wrong. We want to help guests make great memories, so our platform solves any need that might arise either before, during, or after their trip— especially making sure they have a smooth booking experience. Testimonial By G Scott |
|
Anthony Velazquez Engineering Manager Lyft |
Twilio helps us maintain that human element of connecting in the ridesharing model. Testimonial By Anthony Velazquez |
|
Chris McGrath IT Program Manager Marks & Spencer |
We were able to prototype a solution in just four weeks and put it to the test during our busiest retail days of the year. Testimonial By Chris McGrath |
iTWire - Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google
Read more →Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google - Business Wire
Read more →The RealReal - Retail
Read more →Persona - Information Technology And Services
Read more →Luma Health - Health, Wellness And Fitness
Read more →Twilio Customer Engagement Platform for the Retail Industry - 2023
Frequently Asked Questions(FAQ)
for Twilio
What is Twilio?
Twilio is a cloud communication platform that powers the future of business communications enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. It helps to enter new markets, scale best practices, and acquire customers.
Twilio unites communications and strengthens customer relationships across the business from marketing and sales to customer service and operations using its web service APIs. Twilio deeply understand customers, and solve problems from their perspective and earns trust through every interaction unleashing human potential both inside and outside the company providing key success.
Twilio features include converting text to speech and play audio, record calls and store them, create conferences, API queueing, call queues, convert speech to text, status callbacks and logs, programmable contact center platform, customizable UI, attribute-based routing and plenty more.
What is Twilio used for?
What are the top features of Twilio?
Who uses Twilio?
What are Twilio alternatives?
Where is Twilio located?
Peers used Twilio for communication management and engagement management
Twilio Competitors
Twilio Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (166) |
| Analytics | Read Reviews (303) |
| Custom Reports | Read Reviews (721) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (166) |
| Analytics | Read Reviews (303) |
| Custom Reports | Read Reviews (721) |
Twilio Integrations
Twilio integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Twilio
Software Failure Risk Guidance
?for Twilio
Overall Risk Meter
Top Failure Risks for Twilio
Twilio Inc. News
Infiflex Expands Global Reach by Joining the Twilio Partner Network - EIN Presswire
Infiflex has joined the Twilio Partner Network as an Independent Software Vendor and Implementation Partner. This collaboration enables Infiflex to integrate Twilio's communication APIs with its own solutions, enhancing customer engagement for SMBs and midmarket companies. The partnership aims to provide enterprise-grade communication tools, including programmable voice, SMS, and messaging APIs, to simplify technology for businesses.
Launch WhatsApp faster with Twilio: Senders API GA, plus Typing Indicators, Flows, and a smoother ISV experience
Twilio has announced the general availability of its WhatsApp Senders API, enhancing WhatsApp integration for businesses. This API allows for programmatic creation and management of WhatsApp senders, improving onboarding and scalability. Additional features include Typing Indicators and WhatsApp Flows, which enhance customer engagement and experience. These updates aim to streamline operations for enterprises and ISVs, offering a comprehensive platform for managing communications across multiple channels.
Twilio buys Stytch for AI identity - SC Media
Twilio has acquired identity management provider Stytch to enhance its AI identity verification capabilities. This acquisition aims to create an intelligent identity layer for real-time trust verification between humans and AI agents, addressing the growing need for secure AI agent deployment.
Integrate Twilio Flex and Microsoft Dynamics 365 with Zing
Integrate Twilio Flex and Microsoft Dynamics 365 with Zing
Twilio Inc. Profile
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
Social
Financials
IPO
