User.com Overview

User.com is a marketing automation platform that enables businesses to personalize customer interactions at scale. By transforming user behavior data into actionable insights, companies can create tailored experiences without extensive development time. This platform supports hundreds of integrations, providing teams with dynamic data to enhance decision-making and drive growth. Security and privacy are prioritized, ensuring that customer data is handled with care. User.com serves as a comprehensive resource for teams looking to boost their marketing strategies, making it a trusted choice among thousands of teams.

Use Cases

Customers recommend Engagement Management, Communication Management, Onboarding, as the business use cases that they have been most satisfied with while using User.com.

Other use cases:

  • Social Media Management
  • Campaign Management
  • Helpdesk Management
  • Content Management
  • Generation Of New Leads
  • Contact List Management
  • Workflow Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using User.com.

Other priorities:

  • Increase Sales & Revenue
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve Internal Communications
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User.com Use-Cases and Business Priorities: Customer Satisfaction Data

User.com works with different mediums / channels such as Chat. E-Mail. Social Media etc.

User.com's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and User.com support capabilities include Email Support, Chat Support, Phone Support, etc. also User.com analytics capabilities include Analytics, and Custom Reports.

Reviews

"Next to delivering a unique customer experience with our application, one of my main goals is customer acquisition, and I can’t pull everything into a spreadsheet - but with User.com, I can do all this." - Michael Feer

User.com, Yespo Оmnichannel CDP, ExpertSender, Lead Liaison, omnisend, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

User.com is an advanced marketing and sales automation software aimed at boosting engagement and improving conversion. It streamlines processes and provides insights to increase leads and sales.

Popular Business Setting

for User.com

Top Industries

  • Information Technology and Services
  • Education
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

User.com is popular in Information Technology And Services, Education, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on User.com Use Cases

What benefits does User.com offer for Engagement Management?

What makes User.com ideal for Communication Management?

How does User.com facilitate Onboarding?

What makes User.com ideal for Social Media Management?

How can User.com optimize your Campaign Management Workflow?

33+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well User.com solved their Marketing Automation needs. Cuspera uses 779 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
User.com testimonial

Michael Feer

Managing Partner, Marketing & Communication

LST AG

Next to delivering a unique customer experience with our application, one of my main goals is customer acquisition, and I can’t pull everything into a spreadsheet - but with User.com, I can do all this. Testimonial By Michael Feer
User.com testimonial

Tomás Nápoles

Head Of Customer Success

Pushnews.eu

We found User.com when we were looking to improve our customer support platform, and now we use the software as an All-In-One platform combination for Live Chat, Deals, SMS reminders, saving us tons of time and improving our efforts. Testimonial By Tomás Nápoles
User.com testimonial

Marta Piotrowiak

Marketing Specialist

HeySpace

Now I can plan, prepare, execute, manage and evaluate different marketing campaigns fully on my own – I no longer need to wait for ‘some free time’ of our developers. Automations, ease-of-use and time saving – this is what User.com is about. Testimonial By Marta Piotrowiak
CUSTOMERS TESTIMONIALS
User.com testimonial

Michael Feer

Managing Partner, Marketing & Communication

LST AG

Next to delivering a unique customer experience with our application, one of my main goals is customer acquisition, and I can’t pull everything into a spreadsheet - but with User.com, I can do all this. Testimonial By Michael Feer
User.com testimonial

Tomás Nápoles

Head Of Customer Success

Pushnews.eu

We found User.com when we were looking to improve our customer support platform, and now we use the software as an All-In-One platform combination for Live Chat, Deals, SMS reminders, saving us tons of time and improving our efforts. Testimonial By Tomás Nápoles
User.com testimonial

Marta Piotrowiak

Marketing Specialist

HeySpace

Now I can plan, prepare, execute, manage and evaluate different marketing campaigns fully on my own – I no longer need to wait for ‘some free time’ of our developers. Automations, ease-of-use and time saving – this is what User.com is about. Testimonial By Marta Piotrowiak

Case Studies

Apparel & Fashion

CASE STUDY WIMIN

User.com helped WIMIN improve marketing with advanced segmentation, pop-ups, and live chat. WIMIN used automated email campaigns and real-time chat to boost engagement. The brand saw up to 27% open r...ates and generated 9% of revenue from June 2023 to January 2024. Lead generation increased through chat and pop-ups. Analytics and feedback helped WIMIN optimize marketing strategies.

CASE STUDY Pushnews.eu

User.com helped Pushnews.eu scale their SaaS business. Pushnews.eu switched from Intercom to User.com for better pricing and more features. They use User.com for CRM, live chat, automations, and onbo...arding emails. The team saves time and reduces churn with automated SMS and reminders. Onboarding email open rates improved to over 50%. The platform supports collaboration and streamlines customer support.

CASE STUDY TimelinesAI

User.com helped TimelinesAI automate user onboarding and improve communication with users. The team used User.com to collect feedback, send onboarding videos, and automate follow-ups. They switched f...rom Intercom to User.com for better value and automation. Automations in User.com save the team 2-3 hours a day. TimelinesAI saw better user retention and a clearer product direction.

Information Technology and Services

CASE STUDY Predica

User.com helped Predica automate marketing and sales tasks. Predica used pop-ups, email campaigns, and customer journey mapping to collect leads and improve engagement. The platform made it easy to i...ntegrate landing pages and track user behavior. Automations reduced manual work for the team. Predica grew their subscriber list by 500 contacts in just 3 months.

Marketing and Advertising

CASE STUDY Sempai

User.com helped Sempai, a digital marketing agency, automate lead generation and support. Sempai needed a marketing automation platform that was easy to use and could be set up without IT help. They ...chose User.com for its Google Tag Manager integration and strong customer support. Sempai used User.com to automate chat support, segment audiences, and run targeted marketing campaigns. This made it easier for their team to manage sales and support, and improved conversion rates on their website.

CASE STUDY Octopush

User.com helped Octopush automate customer support and onboarding. Octopush used User.com to organize client data, automate chat answers, and send dynamic onboarding emails. This saved time for their... team and improved customer communication. The platform allowed Octopush to segment users and trigger marketing automations. Octopush found success with automated onboarding email sequences and seamless client interactions.

Video

AI Chat from User.com - The latest update to help you better automate your customer support.

Video Thumbnail

Frequently Asked Questions(FAQ)

for User.com

What is User.com?

User.com is an advanced marketing and sales automation software. It aimed at boosting engagement and improving conversion by using a single data source for your customers. It engages visitors, gains more lead and increases conversion on the website.

User.com delivers the omnichannel communication experience. It allows users to gather information about prospects and communicate with them via live chat through chatbots. Other contact details of clients are collected by SMS, popups, or web push notifications as per individual preference. It helps companies streamline internal processes and grow their business faster.

User.com features include gaining insights about website visitors, generate leads, increase sales, streamline processes, and provide exceptional support.

What is User.com used for?

User.com is a Marketing Automation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Communication Management and Onboarding .

What are the top features of User.com?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of User.com.

Who uses User.com?

User.com is used by Information Technology And Services, Education and Marketing And Advertising among other industries.

What are User.com alternatives?

Yespo Оmnichannel CDP, ExpertSender, Lead Liaison and Omnisend are popular alternatives for User.com.

Where is User.com located?

User.com is headquartered at 5/7 Kolejowa St., Building C, 6th floor, Warszawa, Mazowiecki 01-217, PL.
lightning

Peers used User.com for engagement management and communication management

User.com Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.63/5

Read Reviews (2)
Analytics

4.17/5

Read Reviews (17)
Custom Reports

3.79/5

Read Reviews (88)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.63/5

Read Reviews (2)
Analytics

4.17/5

Read Reviews (17)
Custom Reports

3.79/5

Read Reviews (88)

Software Failure Risk Guidance

?

for User.com

Overall Risk Meter

Low Medium High

Top Failure Risks for User.com

User.com sp. z o.o. Profile

Company Name

User.com sp. z o.o.

Company Website

https://user.com/en/

HQ Location

5/7 Kolejowa St., Building C, 6th floor, Warszawa, Mazowiecki 01-217, PL

Employees

101-250

Social

Financials

SERIES B