VCC Live®: Use-Cases, Insights and Reviews | 2026 Cuspera

VCC Live helped UPC Hungary boost sales efficiency by 23%. The company needed to better coordinate in-house and outsourced call centers. VCC Live provided a unified platform for all teams, with secur...e access rights and real-time data. Managers gained instant access to performance metrics and call recordings. The solution improved data security and made onboarding external providers easier.
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VCC Live helped Szerencsejáték Zrt, Hungary’s national lottery operator, move from an outdated on-premise system to a cloud-based contact center. The new platform gave supervisors real-time KPI das...hboards and advanced reporting. Agents now use AI-powered workflows and browser-based access for faster case resolution and hybrid work. The solution improved ticket accuracy, agent satisfaction, and enabled hiring of visually impaired agents. Szerencsejáték Zrt gained full operational visibility and measurable performance.
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VCC Live helped Szallas.hu improve its customer service center. Before, Szallas.hu lost 30 to 50 percent of incoming calls and had no way to monitor or train agents. With VCC Live, they gained real-t...ime analytics and agent feedback tools. The team now achieves an 80 percent call retention rate. Cloud-based features let them work remotely without interruption. Agent training and customer experience both improved.
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VCC Live enabled Studio Moderna to switch to remote work across several European countries. The company faced challenges with on-premise systems that did not support remote operations during the COVI...D-19 pandemic. VCC Live's cloud-based contact center solution allowed a fast migration, with no downtime and strong support. Studio Moderna saw a 20% increase in Active Talk time and high employee satisfaction. The predictive dialer helped boost outbound campaign efficiency.
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VCC Live’s predictive dialer helped Protocall, a leading Hungarian contact center, boost successful calls per hour. Protocall faced challenges with diverse outbound campaigns, resource management, an...d high voicemail rates. The predictive dialer allowed supervisors to adjust call settings instantly, improving agent efficiency. Voicemail detection saved 9 hours in just days by terminating 600 voicemail calls. Protocall now manages resources better and achieves higher call success rates.
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VCC Live helped One, a major Central European telecom company, improve debt collection with a predictive dialer. The dropped call rate was just 0.66%, far better than the 3% industry standard. Agents... spent only 5 seconds on after-call work and waited just 14 seconds between calls. The solution included continuous monitoring, self-service options, and automated NPS surveys. One's team found the system easy to use and praised its flexibility.
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