Zendesk For Service Overview
Zendesk-for-service offers scalable, user-friendly customer service software. Businesses can focus on conversations, not channels, with a free trial available.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zendesk For Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zendesk For Service.
Zendesk For Service Use-Cases and Business Priorities: Customer Satisfaction Data
Zendesk For Service works with different mediums / channels such as Phone Calls. User Generated Content. Blogs etc.
Zendesk For Service's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and Zendesk For Service support capabilities include Phone Support, AI Powered, Email Support, etc. also Zendesk For Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"Support at Zendesk itself is so wonderfully managed that if I want support regarding any feature in your product, there is a team for that. And there is specialized support during implementation, which helped us to accelerate adding Zendesk to our o...rganization." - Minakshi Taly
Zendesk For Service, Cayzu Help Desk, Service Creatio, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zendesk For Service
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Zendesk For Service is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Zendesk For Service Use Cases
How does Zendesk For Service address your Helpdesk Management Challenges?
How can Zendesk For Service optimize your Engagement Management Workflow?
How can Zendesk For Service enhance your Customer Feedback Management process?
What makes Zendesk For Service ideal for Knowledge Management?
How can Zendesk For Service enhance your Workflow Management process?
11 buyers and buying teams have used Cuspera to assess how well Zendesk For Service solved their Help Desk needs. Cuspera uses 34290 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Support at Zendesk itself is so wonderfully managed that if I want support regarding any feature in your product, there is a team for that. And there is specialized support during implementation, which helped us to accelerate adding Zendesk to our organization. Testimonial By Minakshi Taly |
|
Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago. Testimonial By Alex Mozes |
|
One of the things that we like about Zendesk is that the interface is really clean. . .the agents are able to quickly get to the information they need. Testimonial By Steven Franklin |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Minakshi Taly Project Manager PayNearby |
Support at Zendesk itself is so wonderfully managed that if I want support regarding any feature in your product, there is a team for that. And there is specialized support during implementation, which helped us to accelerate adding Zendesk to our organization. Testimonial By Minakshi Taly |
|
Alex Mozes Director of Customer Support at Udemy Udemy |
Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago. Testimonial By Alex Mozes |
|
Steven Franklin Global Head of Customer Service Siemens |
One of the things that we like about Zendesk is that the interface is really clean. . .the agents are able to quickly get to the information they need. Testimonial By Steven Franklin |
Case Studies
CASE STUDY Utila Dive Center
CASE STUDY BoxyCharm
CASE STUDY Workrise
CASE STUDY LendingClub
CASE STUDY Coda Payments
CASE STUDY Grill’d
Video
The Zendesk Service Solution
Frequently Asked Questions(FAQ)
for Zendesk For Service
What is Zendesk For Service?
Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience.
It comes with support, guide, chat, and talk in one package. It helps in making customer conversations flow seamlessly across channels and create a better experience. The customer support feature helps with tracking, prioritizing, and solving customer support tickets. The guide helps with the knowledge base and smart self-service. The suite also provides live chat and messaging, along with call center software.
It uses artificial intelligence to provide automation capabilities. It comes with proactive triggers to help send targeted and behavior-based messages to customers.
What is Zendesk For Service used for?
What are the top features of Zendesk For Service?
Who uses Zendesk For Service?
What are Zendesk For Service alternatives?
Where is Zendesk For Service located?
Peers used Zendesk For Service for helpdesk management and engagement management
Zendesk For Service Competitors
Zendesk For Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
Zendesk For Service Integrations
Zendesk For Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zendesk For Service
Software Failure Risk Guidance
?for Zendesk For Service
Overall Risk Meter
Top Failure Risks for Zendesk For Service
Zendesk News
Zendesk and OpenAI Revolutionize Customer Service: A Game-Changing Partnership!
Zendesk and OpenAI have formed a strategic partnership to enhance Zendesk's generative AI capabilities, aiming for 80% automated resolutions in customer service. This collaboration leverages OpenAI's large language models to improve content drafting and integrates deeply into Zendesk's solutions. The partnership also focuses on maintaining low latency and high accuracy, with a goal of reaching 20,000 clients by year-end.
Crayon Becomes Zendesk Global Distribution Partner
Crayon has been appointed as a global distribution partner for Zendesk, enabling access to Zendesk's AI-powered customer service solutions across over 70 countries. This partnership allows Crayon to offer Zendesk's full suite of products, including support, chat, and AI tools, while providing onboarding and technical support to resellers and MSPs.
Zendesk AI + GPT-5: Setting the pace for the next generation of support - CXOToday.com
Zendesk has integrated GPT-5 into its Resolution Platform to enhance AI capabilities, improving customer support through fewer escalations, better intent clarification, and increased agent productivity. GPT-5's integration has led to a 20% reduction in fallback escalations and a 5-point lift in agent suggestion accuracy, supporting multilingual and complex workflows. The model is part of a modular AI architecture, ensuring reliable and efficient service automation.
Zendesk acquires Hyperarc to boost AI-powered analytics | Mi3
Zendesk has completed the acquisition of HyperArc, an AI-native analytics platform known for its HyperGraph engine. This acquisition aims to enhance Zendesk's analytics capabilities by integrating HyperArc's technology into its Explore platform, introducing GenAI-powered insights. The move is expected to improve reporting and analytics, setting a new industry standard for usability and insight depth.
Zendesk Profile
HQ Location
1019 Market St, San Francisco, CA 94103
Employees
1001-5000
Social
Financials
IPO
