Zoho CRM Overview
Zoho CRM is an online software that manages sales, marketing, and support in one platform. Trusted by over 100 million users worldwide, a free trial is available.
Use Cases
Customers recommend Engagement Management, Contact List Management, Communication Management, as the business use cases that they have been most satisfied with while using Zoho CRM.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho CRM.
Zoho CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho CRM works with different mediums / channels such as E-Mail. and Phone Calls.
Zoho CRM's features include Dashboard, Personalization, Recording, etc. and Zoho CRM support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"So many exciting functionality in the zohocrm 2020 feature edition." - Sam Daynes
Zoho CRM, Less Annoying CRM, Teamgate CRM, ClickUp, Pipeliner CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho CRM
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho CRM is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Zoho CRM Use Cases
How efficiently Does Zoho CRM manage your Engagement Management?
How does Zoho CRM address your Contact List Management Challenges?
Why is Zoho CRM the best choice for Communication Management?
How does Zoho CRM address your Lead Management Challenges?
How does Zoho CRM address your Workflow Management Challenges?
88+ more Business Use Cases
52 buyers and buying teams have used Cuspera to assess how well Zoho CRM solved their CRM needs. Cuspera uses 23063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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So many exciting functionality in the zohocrm 2020 feature edition. Testimonial By Sam Daynes |
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It is being used by the sales department as a data center contact tool with active and potential customers, and through it the analysts can interact with their database that is very complete intuitive to see the statistical reports about the customers they frequent and program better communication ...flows and convert those contacts into sales. It is ideal to maintain a flow of communication with customers and not improvise, allows us to always have an updated database with an excellent sales mapping. |
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We have used Zoho to manage the sales and marketing process. It is used by both the sales and marketing teams to monitor and track sales leads and opportunities, and we have used Zoho Campaigns for email marketing. Because of its integration with the Zoho suite of business tools, Zoho can address m...ost all of the requirements of our sales and marketing teams. If you need a very basic CRM, there may be other options that are simpler to use or set up. But if you need a full-function CRM, and particularly if you use the interface with campaigns and email, it is an excellent choice. Zoho CRM is also one of the few CRMs that supports inventory (products), price books, quotations, sales orders, purchase orders and invoices. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sam Daynes CEO Ardento |
So many exciting functionality in the zohocrm 2020 feature edition. Testimonial By Sam Daynes |
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Jesus Chacon Software Support Engineer Vexilo |
It is being used by the sales department as a data center contact tool with active and potential customers, and through it the analysts can interact with their database that is very complete intuitive to see the statistical reports about the customers they frequent and program better communication ...flows and convert those contacts into sales. It is ideal to maintain a flow of communication with customers and not improvise, allows us to always have an updated database with an excellent sales mapping. |
|
Ron Sherwood Senior Account Manager Novus Media Today Group, LLC |
We have used Zoho to manage the sales and marketing process. It is used by both the sales and marketing teams to monitor and track sales leads and opportunities, and we have used Zoho Campaigns for email marketing. Because of its integration with the Zoho suite of business tools, Zoho can address m...ost all of the requirements of our sales and marketing teams. If you need a very basic CRM, there may be other options that are simpler to use or set up. But if you need a full-function CRM, and particularly if you use the interface with campaigns and email, it is an excellent choice. Zoho CRM is also one of the few CRMs that supports inventory (products), price books, quotations, sales orders, purchase orders and invoices. |
Case Studies
CASE STUDY Minor Hotels
CASE STUDY Funding Strategies
CASE STUDY My Wall Panel
CASE STUDY Yorkshire Packaging Systems
CASE STUDY SRM University
CASE STUDY RiFF Studio
Frequently Asked Questions(FAQ)
for Zoho CRM
What is Zoho CRM?
Zoho CRM is a relationship management tool designed for the sales and marketing professionals to help them garner more leads, interact & engage with consumers, and boost both sales and revenue.
The tool can be leveraged to automate workflow and eliminate redundancies through its sales force automation feature which includes Lead Management, Deal Management, Contact Management and Workflow Automation. Apart from this platform also offers process management, omnichannel communication, analytical reports and capabilities, sales enablement, team collaboration, performance management and predictive sales & intelligence.
Zoho CRM offers integration with third party tools like Google Ad, DocuSign, MailChimp, LinkedIn Sales Navigator, etc. Using these integrations, it allows comparison of campaigns against sales helping to monitor spending and identifies campaign success.
What is Zoho CRM used for?
What are the top features of Zoho CRM?
Who uses Zoho CRM?
What are Zoho CRM alternatives?
Where is Zoho CRM located?
Peers used Zoho CRM for engagement management and contact list management
Zoho CRM Competitors
Zoho CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (111) |
| Analytics | Read Reviews (618) |
| Custom Reports | Read Reviews (2773) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (111) |
| Analytics | Read Reviews (618) |
| Custom Reports | Read Reviews (2773) |
Zoho CRM Integrations
Zoho CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho CRM
Software Failure Risk Guidance
?for Zoho CRM
Overall Risk Meter
Top Failure Risks for Zoho CRM
Zoho Corporation Pvt. Ltd News
Powerful OCR, PDF automation and more updates from Zoho RPA
Zoho has released major updates to Zoho RPA, now integrated into the Zoho One suite. The enhancements include advanced OCR for extracting data from scanned documents and robust PDF automation, enabling businesses to automate workflows across Zoho CRM, Books, Mail, and WorkDrive. The update supports Windows, macOS, and Linux, offering a unified platform for managing and scaling automation bots.
Zoho CRM for Everyone - No More Missed Customers
Zoho has launched "Zoho CRM for Everyone," a major update to its CRM platform. This initiative enables all teams involved in the customer journeysuch as legal, consulting, advocacy, and onboardingto collaborate within the CRM. The update aims to eliminate missed customer opportunities by unifying workflows and reducing reliance on separate tools.
Zoho partners with GUST to equip Kuwaiti students with in-demand digital skills
Zoho has partnered with Gulf University for Science and Technology (GUST) to provide Kuwaiti students with training in digital skills. The collaboration aims to enhance employability by offering hands-on experience with Zohos business software and cloud solutions.
Zoho Voice unveils Bring Your Own Carrier (BYOC): Keep your number, amplify your reach!
Zoho Voice has launched the Bring Your Own Carrier (BYOC) feature, allowing businesses to use their preferred local carriers and existing phone numbers with Zoho's cloud-based contact center platform. This update gives organizations greater flexibility, cost savings, and improved regional coverage while leveraging advanced telephony features.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
