Zoho CRM Overview
Zoho CRM is an online software that manages sales, marketing, and support in one platform. Trusted by over 100 million users worldwide, a free trial is available.
Use Cases
Customers recommend Engagement Management, Contact List Management, Communication Management, as the business use cases that they have been most satisfied with while using Zoho CRM.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho CRM.
Zoho CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho CRM works with different mediums / channels such as E-Mail. and Phone Calls.
Zoho CRM's features include Dashboard, Personalization, Recording, etc. and Zoho CRM support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"It is being used by the sales department as a data center contact tool with active and potential customers, and through it the analysts can interact with their database that is very complete intuitive to see the statistical reports about the custome...rs they frequent and program better communication flows and convert those contacts into sales. It is ideal to maintain a flow of communication with customers and not improvise, allows us to always have an updated database with an excellent sales mapping." - Jesus Chacon
Zoho CRM, HubSpot CRM, Hubspot Sales Hub, Salesforce Sales Cloud, Pipedrive, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho CRM
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho CRM is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Zoho CRM Use Cases
What benefits does Zoho CRM offer for Engagement Management?
What benefits does Zoho CRM offer for Contact List Management?
How can Zoho CRM optimize your Communication Management Workflow?
How efficiently Does Zoho CRM manage your Lead Management?
What makes Zoho CRM ideal for Workflow Management?
88+ more Business Use Cases
52 buyers and buying teams have used Cuspera to assess how well Zoho CRM solved their CRM needs. Cuspera uses 23063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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It is being used by the sales department as a data center contact tool with active and potential customers, and through it the analysts can interact with their database that is very complete intuitive to see the statistical reports about the customers they frequent and program better communication ...flows and convert those contacts into sales. It is ideal to maintain a flow of communication with customers and not improvise, allows us to always have an updated database with an excellent sales mapping. |
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|
Zoho is being used across the entire company to handle all customer records, leads, sales, etc. With our old CRM system, we found it was a pain to constantly update, and it wasn't very user friendly... Zoho has changed that issue. It makes it possible for us to have the most up to date information ...at all times. The business problems we are solving is just having an accurate database across all contacts. We have realized a lot of people are no longer with organizations, or addresses have changed, and it has made gathering everything much simpler. Zoho is great for anyone who has to handle a customer database -- large or small. With the customizable views, reports, dashboards, you can be sure that you are getting everything you need from the software. The ability to add customizable modules is also extremely helpful. As for less appropriate scenarios, I truly don't have any. Being a portfolio of companies, we use this across the board... our companies range from large to small, and it's been great for all of them! |
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The multiple sales pipeline feature is awesome and something I have been waiting for for a long time. It really helps me differentiate my processes for different services. The quadrant and cohort analytics features give us interesting insights we base decisions on. Testimonial By Yannick Weihs |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jesus Chacon Software Support Engineer Vexilo |
It is being used by the sales department as a data center contact tool with active and potential customers, and through it the analysts can interact with their database that is very complete intuitive to see the statistical reports about the customers they frequent and program better communication ...flows and convert those contacts into sales. It is ideal to maintain a flow of communication with customers and not improvise, allows us to always have an updated database with an excellent sales mapping. |
|
Ashley Gennett Marketing Coordinator Cosmo DeNicola Companies |
Zoho is being used across the entire company to handle all customer records, leads, sales, etc. With our old CRM system, we found it was a pain to constantly update, and it wasn't very user friendly... Zoho has changed that issue. It makes it possible for us to have the most up to date information ...at all times. The business problems we are solving is just having an accurate database across all contacts. We have realized a lot of people are no longer with organizations, or addresses have changed, and it has made gathering everything much simpler. Zoho is great for anyone who has to handle a customer database -- large or small. With the customizable views, reports, dashboards, you can be sure that you are getting everything you need from the software. The ability to add customizable modules is also extremely helpful. As for less appropriate scenarios, I truly don't have any. Being a portfolio of companies, we use this across the board... our companies range from large to small, and it's been great for all of them! |
|
Yannick Weihs Co-Founder Smarthlete |
The multiple sales pipeline feature is awesome and something I have been waiting for for a long time. It really helps me differentiate my processes for different services. The quadrant and cohort analytics features give us interesting insights we base decisions on. Testimonial By Yannick Weihs |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
NA |
Case Study Yorkshire Packaging Systems LtdRead More |
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NA |
Case Study CG ArenaRead More |
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NA |
Case Study ApliiqRead More |
Frequently Asked Questions(FAQ)
for Zoho CRM
What is Zoho CRM?
Zoho CRM is a relationship management tool designed for the sales and marketing professionals to help them garner more leads, interact & engage with consumers, and boost both sales and revenue.
The tool can be leveraged to automate workflow and eliminate redundancies through its sales force automation feature which includes Lead Management, Deal Management, Contact Management and Workflow Automation. Apart from this platform also offers process management, omnichannel communication, analytical reports and capabilities, sales enablement, team collaboration, performance management and predictive sales & intelligence.
Zoho CRM offers integration with third party tools like Google Ad, DocuSign, MailChimp, LinkedIn Sales Navigator, etc. Using these integrations, it allows comparison of campaigns against sales helping to monitor spending and identifies campaign success.
What is Zoho CRM used for?
What are the top features of Zoho CRM?
Who uses Zoho CRM?
What are Zoho CRM alternatives?
Where is Zoho CRM located?
Peers used Zoho CRM for engagement management and contact list management
Zoho CRM Competitors
Zoho CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (111) |
| Analytics | Read Reviews (618) |
| Custom Reports | Read Reviews (2773) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (111) |
| Analytics | Read Reviews (618) |
| Custom Reports | Read Reviews (2773) |
Zoho CRM Integrations
Zoho CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho CRM
Software Failure Risk Guidance
?for Zoho CRM
Overall Risk Meter
Top Failure Risks for Zoho CRM
Zoho Corporation Pvt. Ltd News
Zoho Corporation launches Zia Agents , Agent Studio , and Agent Marketplace across MENA , revolutionising AI agents in enterprise solutions
Zoho Corporation has launched Zia Agents, Agent Studio, and Agent Marketplace in the MENA region, enhancing AI agents in enterprise solutions.
Zoho unleashes new AI Agents Gadget
Zoho Corporation has expanded its AI assistant, Zia, by introducing Zia Agents, Agent Studio, and Agent Marketplace, enabling enterprises to build and distribute intelligent digital agents across their organizations.
Zoho launches full Payroll solution for US market - - Enterprise Times
Zoho has introduced a complete Payroll solution for the US market.
Zoho Corporation Pvt. Ltd Feeds
Sridhar Vembu Steps Down As Zoho CEO To Become Company Chief Scientist | Economy News
Sridhar Vembu has stepped down as CEO of Zoho to become the company's Chief Scientist.
Zoho Sridhar Vembu steps down , Co - founder Shailesh Kumar Davey takes over as CEO
Zoho's Sridhar Vembu steps down as CEO, with Co-founder Shailesh Kumar Davey taking over the role.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
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