Zoho Desk Overview
Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Zoho Desk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Desk.
Zoho Desk Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho Desk works with different mediums / channels such as User Generated Content. and Blogs.
Zoho Desk's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Zoho Desk support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho Desk analytics capabilities include Analytics, and Custom Reports.
Reviews
"We migrated our service from another service to Zoho Desk. We like it how it works together with other Zoho services that make our process more streamlined." - Tan Wee Hoe
Zoho Desk, Cayzu Help Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho Desk
Top Industries
- Information Technology and Services
- Computer Software
- Non-Profit Organization Management
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho Desk is popular in Information Technology And Services, Computer Software, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Zoho Desk Use Cases
How efficiently Does Zoho Desk manage your Helpdesk Management?
What benefits does Zoho Desk offer for Knowledge Management?
What Are the key features of Zoho Desk for Workflow Management?
How efficiently Does Zoho Desk manage your Engagement Management?
How does Zoho Desk address your Customer Feedback Management Challenges?
57+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Zoho Desk solved their Help Desk needs. Cuspera uses 17446 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We migrated our service from another service to Zoho Desk. We like it how it works together with other Zoho services that make our process more streamlined. Testimonial By Tan Wee Hoe |
|
Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international languages. Testimonial By Rahul Batra |
|
So far, we're more than satisfied. The integration with Zoho CRM and SalesIQ is problem-free. The app is very easy to match to the own style! It's also very user-friendly. Try the free trial periods, it will not disappoint. Testimonial By Melien Boenk |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tan Wee Hoe Head of Sales ST Engineering |
We migrated our service from another service to Zoho Desk. We like it how it works together with other Zoho services that make our process more streamlined. Testimonial By Tan Wee Hoe |
|
Rahul Batra Product Strategy Manager edgeverve |
Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international languages. Testimonial By Rahul Batra |
|
Melien Boenk Client Services Foto Koch |
So far, we're more than satisfied. The integration with Zoho CRM and SalesIQ is problem-free. The app is very easy to match to the own style! It's also very user-friendly. Try the free trial periods, it will not disappoint. Testimonial By Melien Boenk |
Case Studies
CASE STUDY Agappe Diagnostics
CASE STUDY Valmiki Group
CASE STUDY Zepto
CASE STUDY Tech Mahindra
CASE STUDY TagniFi
CASE STUDY UENI
Video
Working with the Sandbox Environment in Zoho Desk
Frequently Asked Questions(FAQ)
for Zoho Desk
What is Zoho Desk?
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity.
It provides built-in purpose-built tools to help agents with context aware responses. It provides context aware decisions for managers and context aware solutions for customers. It comes with tickets management, AI, self service capability, insights, security and customization. The Zoho desk app for iOS and Android helps users with remote tickets management capability.
It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.
What is Zoho Desk used for?
What are the top features of Zoho Desk?
Who uses Zoho Desk?
What are Zoho Desk alternatives?
Where is Zoho Desk located?
Peers used Zoho Desk for helpdesk management and knowledge management
Zoho Desk Competitors
Zoho Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
Zoho Desk Integrations
Zoho Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho Desk
Software Failure Risk Guidance
?for Zoho Desk
Overall Risk Meter
Top Failure Risks for Zoho Desk
Zoho Corporation Pvt. Ltd News
Introducing passkey management in Zoho Vault
Zoho Vault introduces passkey management, enhancing its passwordless authentication capabilities. This update allows users to securely store and manage passkeys, offering a seamless login experience with biometric authentication. Passkeys, supported by major tech companies, provide robust security against phishing and data breaches. Zoho Vault continues to serve as a comprehensive security solution, integrating password management, SSO, and passkey management for businesses.
Zoho Launches Zoho Books Singapore Edition for Local Businesses
Zoho has launched the Singapore edition of Zoho Books, a cloud-based accounting software tailored for local compliance needs, including GST and e-invoicing. This release is part of Zoho's broader finance suite, offering automation, AI capabilities, and integration with local systems like InvoiceNow. The suite includes Zoho Inventory, Billing, Invoice, Expense, Commerce, and Practice, all designed to streamline financial management and compliance for businesses in Singapore.
Zoho WorkDrive recognized as a "Leader" in 2025 by Nucleus Research
Zoho WorkDrive has been recognized as a "Leader" in the 2025 Nucleus Research Technology Value Matrix for Content Services and Collaboration. This marks the third consecutive recognition for its advanced functionality and usability. Zoho WorkDrive 5.0 introduces features like Workflow Builder, Data Loss Prevention policies, and enhanced AI capabilities, reinforcing its position as a leading intelligent content management platform.
Joyalukkas Joins Forces with Zoho for Global Digital Transformation
Joyalukkas partners with Zoho to implement Zoho's Customer Experience Platform across 175 showrooms globally, enhancing customer engagement and operational efficiency. The platform will unify sales and centralize customer data, initially rolled out in India and expanding to 10 international markets. Zoho's scalable technology supports Joyalukkas' shift to proactive, insight-driven customer interactions.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
