Zoho Desk Overview
Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Zoho Desk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Desk.
Zoho Desk Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho Desk works with different mediums / channels such as User Generated Content. and Blogs.
Zoho Desk's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Zoho Desk support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho Desk analytics capabilities include Analytics, and Custom Reports.
Reviews
"Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international langua...ges." - Rahul B
Zoho Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, Smith.ai, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho Desk
Top Industries
- Information Technology and Services
- Computer Software
- Non-Profit Organization Management
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho Desk is popular in Information Technology And Services, Computer Software, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.
Zoho Desk Customer wins, Customer success stories, Case studies
How does Zoho Desk address your Helpdesk Management Challenges?
How can Zoho Desk optimize your Knowledge Management Workflow?
What solutions does Zoho Desk provide for Workflow Management?
What solutions does Zoho Desk provide for Engagement Management?
How does Zoho Desk facilitate Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well Zoho Desk solved their Help Desk needs. Cuspera uses 17446 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international languages. Testimonial By Rahul B |
|
Super intuitive to pick up and use from the go. It was extremely easy to set up the entire team and inform them on how to utilize the basic features of Zoho Help Desk. Testimonial By Kirsten S. Barnes |
|
Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that. Testimonial By Felipe Quiceno |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rahul B Product Strategy Manager edgeverve |
Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international languages. Testimonial By Rahul B |
|
Kirsten S. Barnes Director of Staffing & Training Kristen & Associates |
Super intuitive to pick up and use from the go. It was extremely easy to set up the entire team and inform them on how to utilize the basic features of Zoho Help Desk. Testimonial By Kirsten S. Barnes |
|
Felipe Quiceno Customer Analytics Manager Bancolombia |
Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that. Testimonial By Felipe Quiceno |
Force Motors partners with Zoho to power end-to-end digital transformation across its dealer networks
Read more →Joyalukkas Partners with Zoho to Unify Sales Operations & Redefine Customer Experience Across Global Retail Operations
Read more →Taobé Consulting - Management Consulting
Read more →Sparex - Wholesale
Read more →Shortlist Recruitment - Human Resources
Read more →Working with the Sandbox Environment in Zoho Desk
Frequently Asked Questions(FAQ)
for Zoho Desk
What is Zoho Desk?
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity.
It provides built-in purpose-built tools to help agents with context aware responses. It provides context aware decisions for managers and context aware solutions for customers. It comes with tickets management, AI, self service capability, insights, security and customization. The Zoho desk app for iOS and Android helps users with remote tickets management capability.
It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.
What is Zoho Desk used for?
What are the top features of Zoho Desk?
Who uses Zoho Desk?
What are Zoho Desk alternatives?
Where is Zoho Desk located?
Peers used Zoho Desk for helpdesk management and knowledge management
Zoho Desk Competitors
Zoho Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
Zoho Desk Integrations
Zoho Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho Desk
Software Failure Risk Guidance
?for Zoho Desk
Overall Risk Meter
Top Failure Risks for Zoho Desk
Zoho Corporation Pvt. Ltd News
Zoho Corporation to Leverage NVIDIA NeMo to Build LLMs
Zoho Corporation is leveraging NVIDIA's AI platform, including NeMo, to develop and deploy large language models (LLMs) for its SaaS applications. This collaboration aims to enhance AI capabilities for Zoho's 700,000+ customers, focusing on business-specific use cases and privacy compliance. Zoho's investment in NVIDIA's technology has resulted in significant improvements in throughput and latency.
Zoho Adds Advanced AI Capabilities to Low-Code Development Platform
Zoho has introduced advanced AI capabilities to its low-code development platform, Zoho Creator, enhancing app creation with 10 new features. These include the AI assistant CoCreator, which uses voice and text prompts for app building, and AI-driven component and code generation. The updates aim to speed up app development and democratize access without extra costs, leveraging Zoho's AI assistant, Zia.
Four years strong: Zoho Assist wins Customers Choice 2025 in the Remote Desktop Category
Zoho Assist has been awarded the Customers Choice 2025 in the Remote Desktop category on Gartner Peer Insights for the fourth consecutive year. This recognition is based on user feedback from IT professionals and customer support teams. Zoho Assist is praised for its simplicity, security, and scalability, with recent enhancements including automation and advanced auditing features to support hybrid work environments.
Intelligent agreement management with Zoho Sign's AI features
Zoho Sign has integrated with OpenAI's ChatGPT to enhance contract management. This AI-powered assistant helps users identify obligations, spot missing clauses, and detect potential risks in agreements. It also extracts metadata, provides document queries, and simplifies legal jargon, making contract handling more efficient and secure.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
