Zoho Desk Overview
Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Zoho Desk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Desk.
Zoho Desk Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho Desk works with different mediums / channels such as User Generated Content. and Blogs.
Zoho Desk's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Zoho Desk support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho Desk analytics capabilities include Analytics, and Custom Reports.
Reviews
"Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international langua...ges." - Rahul B
Zoho Desk, Cayzu Help Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho Desk
Top Industries
- Information Technology and Services
- Computer Software
- Non-Profit Organization Management
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho Desk is popular in Information Technology And Services, Computer Software, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Zoho Desk Use Cases
How can Zoho Desk enhance your Helpdesk Management process?
What makes Zoho Desk ideal for Knowledge Management?
What benefits does Zoho Desk offer for Workflow Management?
How does Zoho Desk address your Engagement Management Challenges?
What solutions does Zoho Desk provide for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well Zoho Desk solved their Help Desk needs. Cuspera uses 17446 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international languages. Testimonial By Rahul B |
|
I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost! Testimonial By Maximilian Richter |
|
|
This is definitely a professional ticketing system that almost any size company can use. Testimonial By Tusshar B |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rahul B Product Strategy Manager edgeverve |
Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international languages. Testimonial By Rahul B |
|
Maximilian Richter Operational Improvement Manager Hafele |
I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost! Testimonial By Maximilian Richter |
|
Tusshar B Founder & CEO Quick ResQ |
This is definitely a professional ticketing system that almost any size company can use. Testimonial By Tusshar B |
Case Studies
CASE STUDY Valmiki Group
CASE STUDY Tech Mahindra
CASE STUDY TagniFi
CASE STUDY Agappe Diagnostics
CASE STUDY Zepto
CASE STUDY UENI
Video
Working with the Sandbox Environment in Zoho Desk
Frequently Asked Questions(FAQ)
for Zoho Desk
What is Zoho Desk?
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity.
It provides built-in purpose-built tools to help agents with context aware responses. It provides context aware decisions for managers and context aware solutions for customers. It comes with tickets management, AI, self service capability, insights, security and customization. The Zoho desk app for iOS and Android helps users with remote tickets management capability.
It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.
What is Zoho Desk used for?
What are the top features of Zoho Desk?
Who uses Zoho Desk?
What are Zoho Desk alternatives?
Where is Zoho Desk located?
Peers used Zoho Desk for helpdesk management and knowledge management
Zoho Desk Competitors
Zoho Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
Zoho Desk Integrations
Zoho Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho Desk
Software Failure Risk Guidance
?for Zoho Desk
Overall Risk Meter
Top Failure Risks for Zoho Desk
Zoho Corporation Pvt. Ltd News
Introducing Vani by Zoho: The intelligent visual collaboration platform
Zoho has launched Vani, an intelligent visual collaboration platform designed to enhance team collaboration through visualization. Vani offers features like an infinite whiteboard, mind maps, and built-in video meetings to help teams visualize, collaborate, and execute ideas effectively. It aims to reduce cognitive overload and improve decision-making by turning complex discussions into clear visuals.
Arattais Meteoric Rise: Zohos Wall Street-Free Approach Fuels Privacy-First Messaging App
Zoho's Arattai, a privacy-focused messaging app, has rapidly gained popularity in India, with daily sign-ups soaring from 3,000 to 350,000. Launched in 2021, Arattai emphasizes privacy and security, offering features like end-to-end encryption. Zoho's founder, Sridhar Vembu, credits the company's Wall Street-free approach for enabling long-term R&D projects like Arattai, which might not thrive under public company pressures.
Zoho unveils AI-Powered next-gen scanning solution Zoho Scanner
Zoho has launched an advanced version of Zoho Scanner, an AI-powered application that enhances document management with features like automatic edge detection, image quality enhancement, and OCR with multi-language support. It includes AI-based auto-tagging, translation in 22+ languages, and cross-platform sync, integrating with Zoho's ecosystem for a seamless user experience.
Zoho Commerce Rolls Out New Features to Power Small Business Growth
Zoho Commerce has introduced new features aimed at enhancing small business ecommerce operations. These updates include loyalty points, cart recovery, omnichannel selling, and digital downloads, designed to streamline sales and reduce operational burdens. The platform's integration with Zoho Books ensures seamless accounting, while built-in SEO tools help businesses improve visibility without extra costs. These enhancements aim to provide enterprise-level capabilities to small businesses.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
