3CX Phone System Overview

3CX offers a versatile communication platform integrating PBX, video conferencing, and live chat into a single solution. Businesses can manage voice communications with 3CX PBX, which eliminates per-user pricing in favor of a straightforward annual license. This approach simplifies budgeting and scalability for organizations of any size. The platform supports self-hosting and management, catering to companies that prefer in-house control. Advanced contact center tools are included, enhancing customer interaction capabilities. Additionally, 3CX leads in affordable AI call analytics, providing actionable insights for improving customer service. Trusted by over 350,000 companies, 3CX is a reliable choice for businesses seeking comprehensive communication solutions without hidden costs.

Use Cases

Customers recommend Call Recording, Conference Call Management, Collaboration, as the business use cases that they have been most satisfied with while using 3CX Phone System.

Other use cases:

  • Sales Document Management
  • Helpdesk Management
  • Content Sharing
  • Call Transcription
  • Tracking & Monitoring Communications
  • Contact List Management
  • Products & Pricelist Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using 3CX Phone System.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
See all business priorities See less business priorities

3CX Phone System Use-Cases and Business Priorities: Customer Satisfaction Data

3CX Phone System works with different mediums / channels such as Phone Calls. Offline. Events etc.

3CX Phone System's features include Recording, Dashboard, Templates, etc. and 3CX Phone System support capabilities include Phone Support, Chat Support, AI Powered, etc. also 3CX Phone System analytics capabilities include Custom Reports, and Analytics.

Reviews

"Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution." - Samir V

3CX Phone System, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.

Popular Business Setting

for 3CX Phone System

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Financial Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

3CX Phone System is popular in Information Technology And Services, Marketing And Advertising, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

3CX Phone System Customer wins, Customer success stories, Case studies

How does 3CX Phone System address your Call Recording Challenges?

Why is 3CX Phone System the best choice for Conference Call Management?

What benefits does 3CX Phone System offer for Collaboration?

What Are the key features of 3CX Phone System for Sales Document Management?

What benefits does 3CX Phone System offer for Helpdesk Management?

13 buyers and buying teams have used Cuspera to assess how well 3CX Phone System solved their Contact Center Software needs. Cuspera uses 968 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

CUSTOMERS TESTIMONIALS
3CX Phone System testimonial

Samir V

Managing Partner

Baker Tilly
Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution. Testimonial By Samir V
3CX Phone System testimonial

Felipe G

IT Director – Infrastructure & Services

Wilson Sporting Goods
3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size. Testimonial By Felipe G
3CX Phone System testimonial

Matt B

Head of Enterprise Architecture & Design

NHS
Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis. Testimonial By Matt B
CUSTOMERS TESTIMONIALS
3CX Phone System testimonial

Samir V

Managing Partner

Baker Tilly
Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution. Testimonial By Samir V
3CX Phone System testimonial

Felipe G

IT Director – Infrastructure & Services

Wilson Sporting Goods
3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size. Testimonial By Felipe G
3CX Phone System testimonial

Matt B

Head of Enterprise Architecture & Design

NHS
Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis. Testimonial By Matt B

Vesper Road and Morris Lane NHS Surgeries - Hospital & Health Care

3CX unified communications helped Vesper Road and Morris Lane NHS Surgeries in Leeds connect two locations with one phone system. The surgeries needed to comply with legal call recording and reduce c...osts from their old system. 3CX provided softphones, mobile clients, and automatic call recording, making staff more responsive and improving patient service. The new system made it easy to transfer calls, manage opening hours, and access call reports. The surgeries saved 18% on costs and improved patient experience by unifying their communications.

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Siberian Leasing Company - Automotive - Large

3CX unified communications system helped Siberian Leasing Company upgrade its PBX. The company needed a mobile solution for staff across remote offices. 3CX delivered increased mobility, productivity..., and reliability. The new system connected remote offices and improved customer service. Siberian Leasing Company also saw major cost savings compared to their old PBX.

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Avante Care & Support - Health, Wellness And Fitness - Medium

3CX replaced Avante Care & Support's old Avaya PBX system. The charity needed to cut costs and improve communication across 14 locations. 3CX let them install a new IP PBX in hours, not days, with no... extra license fees. They now make free calls between sites and use unified communications features. The IT team set up 3CX themselves, saving time and money.

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Alliance Healthcare - Health, Wellness And Fitness - Large

3CX helped Alliance Healthcare save about €90,000 per year by replacing their old Nortel PBX. The new phone system connected over 500 employees and 700 IP phones across all offices. Employees quickly... adapted, boosting productivity and mobility. 3CX made it easy to manage and connect remote branches. The solution improved communication and cut costs for this leading Italian healthcare supplier.

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Mayfield School - Education - Medium

3CX helped Mayfield School replace their old phone system in just one month. The school needed a reliable, scalable, and affordable solution for 80+ users across two sites. 3CX delivered a future-pro...of phone system that reduced costs and improved functionality. Staff quickly adapted to the new features with no learning curve. The school used their existing devices, saving even more money.

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Optodev - Manufacturing - Medium

3CX Phone System helped Optodev, a Philippine ophthalmic lens manufacturer, improve communication. Employees now make and receive office calls from anywhere using 3CXPhone for Android and iPhone. Opt...odev kept its existing Cisco phones, making the switch cost-effective and fast. The system is user friendly and lets staff manage calls internally. Optodev saw immediate benefits in remote work and daily operations.

Read on →

What is 3CX?

Video Thumbnail

Frequently Asked Questions(FAQ)

for 3CX Phone System

What is 3CX Phone System used for?

3CX Phone System is a Contact Center Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Call Recording, Conference Call Management and Collaboration .

What are the top features of 3CX Phone System?

Recording, Dashboard and Templates are some of the top features of 3CX Phone System.

Who uses 3CX Phone System?

3CX Phone System is used by Information Technology And Services, Marketing And Advertising and Financial Services among other industries.

What are 3CX Phone System alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for 3CX Phone System.

Where is 3CX Phone System located?

3CX Phone System is headquartered at Nicosia, CY.
lightning

Peers used 3CX Phone System for call recording and conference call management

3CX Phone System Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.67/5 ★

Read Reviews (8)
Custom Reports

4.77/5 ★

Read Reviews (55)
Analytics

4.03/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.67/5 ★

Read Reviews (8)
Custom Reports

4.77/5 ★

Read Reviews (55)
Analytics

4.03/5 ★

Read Reviews (5)

3CX Phone System Integrations

3CX Phone System integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.83/5 ★

Read Reviews (110)
Data Import

4.57/5 ★

Read Reviews (95)

ProspectSoft CRM

4.37 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

CallSource

4.3 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for 3CX Phone System

Overall Risk Meter

Low Medium High

Top Failure Risks for 3CX Phone System

3CX Ltd. News

Product

20% Discount for Education Sector Licences | 3CX

3CX is offering a 20% discount on licenses for the education sector, applicable to purchases, renewals, and upgrades of a minimum 32SC+ license. This initiative aligns with their extension Fair Use policy and requires licenses to be registered under the educational establishment's domain name.

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Company

FCC Removes 1200+ VoIP Providers: Impact on 3CX Users

The FCC removed over 1200 VoIP providers from its Robocall Mitigation Database due to non-compliance, potentially impacting 3CX users relying on these providers. 3CX itself remains unaffected, as it provides the communication platform, while compliance is the responsibility of SIP trunk providers. Users are advised to ensure their providers' compliance or switch to certified 3CX-supported SIP trunks.

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Awards

3CX Named Top VoIP & Call Center Software for 2025

3CX has been recognized as a top-rated VoIP and call center software for 2025, featuring on Capterra's shortlist for VoIP, call center, and telephony categories, as well as Software Advice's FrontRunner for call center solutions. This recognition underscores 3CX's commitment to delivering reliable and user-friendly communication solutions.

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Awards

3CX Named Summer 2025 Leader by SourceForge

3CX has been named a Summer 2025 Leader by SourceForge, ranking in the top 5% of over 100,000 software products based on user reviews. This recognition highlights 3CX's consistent performance in usability, reliability, and customer satisfaction, with high ratings across various categories.

Read more →

3CX Ltd. Profile

Company Name

3CX Ltd.

Company Website

https://www.3cx.com/

HQ Location

Nicosia, CY

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE