Act! Overview

Act! combines CRM, email marketing, and customer management into a single platform tailored for SMBs. It excels in helping businesses manage relationships efficiently, focusing on growth and organization. Act! is designed to transform customer interactions into meaningful results, offering tools that attract prospects and support sales goals. The platform emphasizes building loyalty and maintaining strong customer connections. Its competitive advantage lies in affordability and comprehensive features that cater to the unique needs of small to medium-sized businesses. With Act!, companies can streamline their front-office operations, ensuring they stay connected and focused on what truly matters—customer relationships.

Use Cases

Customers recommend Contact List Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Act!.

Other use cases:

  • Sales Document Management
  • Lead Tracking
  • Drip Marketing
  • Helpdesk Management
  • Workflow Management
  • Campaign Management
  • Social Media Analytics
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Act!.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Improve Internal Communications
  • Scale Best Practices
  • Improve Brand Engagement
  • Grow Market Share
  • Improve Consistency
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Act! Use-Cases and Business Priorities: Customer Satisfaction Data

Act! works with different mediums / channels such as E-Mail. and Phone Calls.

Act!'s features include Recording, Templates, Personalization, etc. and Act! support capabilities include AI Powered, Email Support, Chat Support, etc. also Act! analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It can be used for drip marketing a LITTLE but only for sending the emails and not recording email responses etc...." Peer review by Sarah V, Email Marketing Manager, Marketing and Advertising

Act!, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Act! offers integrated CRM and marketing automation to enhance lead conversion and customer engagement. Users can market efficiently and build lasting customer relationships.

Popular Business Setting

for Act!

Top Industries

  • Financial Services
  • Real Estate
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Act! is popular in Financial Services, Real Estate, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Act! Customer wins, Customer success stories, Case studies

How efficiently Does Act! manage your Contact List Management?

What benefits does Act! offer for Engagement Management?

What solutions does Act! provide for Communication Management?

What makes Act! ideal for Sales Document Management?

How efficiently Does Act! manage your Lead Tracking?

11 buyers and buying teams have used Cuspera to assess how well Act! solved their CRM needs. Cuspera uses 4212 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

World Press Printing - Printing - Printing

Act! CRM helped World Press Printing centralize client and prospect data. The sales team can now access information on the go and track every interaction. Marketing automation tools improved eNewslet...ter campaigns and provided insights into customer interests. Integration with the online storefront gave deeper data on client engagement. World Press Printing saw double-digit sales growth in the first quarter of 2023.

Read on →

DuChâteau - Design - Design

Act! helps DuChâteau manage over 3,000 contacts, boosting sales productivity. Joe English uses Act! to organize client data, schedule appointments, and segment contacts by designer or architect. The ...CRM replaced manual note-taking, reducing errors and missed follow-ups. Act! enables tailored outreach, like lunch-and-learn sessions, and keeps all communications in one place. This digital solution drives business growth and strengthens client relationships.

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MAP Insurance - Insurance - Insurance

Act! CRM helped MAP Insurance centralize data for over 1,000 customers. The platform made it easy to track key dates, policy renewals, and customer milestones. MAP Insurance used Act! to keep detaile...d notes and photos for each client, building stronger relationships. The CRM's customization let them organize information in ways that fit their business. With Act!, MAP Insurance could access client data from anywhere and never miss a sales opportunity. This led to better customer service and ongoing business growth.

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Fleetmaster - Transportation/Trucking/Railroad - Transportation/Trucking/Railroad

Fleetmaster used Act! CRM for over 20 years to manage customer relationships and stay organized. The company customized Act! to track orders, compliance, and customer needs. Act! helped Fleetmaster c...onsolidate information and simplify daily tasks. During the pandemic, Act! kept business on track by centralizing data. Fleetmaster values Act! for its support, simplicity, and cost-effectiveness compared to other CRMs.

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Asian Medical, Inc. - Medical Devices - Medical Devices

Act! helps Asian Medical, Inc. manage 15,000 global contacts. The CRM organizes calls, meetings, and tasks for daily operations. Michael O’Malley uses Act! to streamline communication and track sales... data. Outlook integration logs every email and sales activity. A switch to Salesforce failed due to missing features, leading to a return to Act!. Act! supports business growth and strong dealer relationships worldwide.

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Ken Loyd (kenloyd.com) - Recruitment - Recruitment

Act! helped Ken Loyd manage over 78,000 contacts and 50,000 email addresses. He sends 15,000 to 20,000 emails weekly using Act!'s marketing automation. The software improved his organization and ensu...red he never missed appointments. Ken achieved open rates as high as 60% on follow-up emails. Act! enabled him to build a strong personal brand in executive recruitment.

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Frequently Asked Questions(FAQ)

for Act!

What is Act!?

Act! is a customer relationship management (CRM) solution that combines marketing automation and sales pipeline management into a single, centralized platform. It provides the ultimate toolset to build relationships, maximize engagement and drive business growth.

Act! teams can manage a sales pipeline, track interactions with leads and existing customers, and access email marketing tools. Also allows customer support teams to manage and sync data such as account updates and pending sales opportunities. Act! provides a shared calendar that can help improve team collaboration.

Built-in CRM features enable business growth teams to track lead sources, competitor activity, emails, and more. Its additional features include CRM and Marketing Automation, delight every customer, every time, market like a pro, win raving fans for life, focus where it counts, get organized and busy and more.

What is Act! used for?

Act! is a CRM Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Contact List Management, Engagement Management and Communication Management .

What are the top features of Act!?

Recording, Templates and Personalization are some of the top features of Act!.

Who uses Act!?

Act! is used by Financial Services, Real Estate and Computer Software among other industries.

What are Act! alternatives?

Less Annoying CRM, Teamgate CRM, Monday Sales CRM and ClickUp are popular alternatives for Act!.

Where is Act! located?

Act! is headquartered at Suite 500, Denver, CO 80293, US.
lightning

Peers used Act! for contact list management and engagement management

Act! Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.16/5

Read Reviews (3)
Analytics

3.97/5

Read Reviews (40)
Custom Reports

3.56/5

Read Reviews (409)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.16/5

Read Reviews (3)
Analytics

3.97/5

Read Reviews (40)
Custom Reports

3.56/5

Read Reviews (409)

Software Failure Risk Guidance

?

for Act!

Overall Risk Meter

Low Medium High

Top Failure Risks for Act!

Act! News

Product

Sales Accelerators in Act!

Act! Advantage introduces Sales Accelerators, enhancing CRM capabilities by integrating sales processes directly into the platform. Features like Interactive Quotes, Online Appointment Scheduling, and Event Management streamline sales cycles, automate follow-ups, and improve customer interactions. This integration reduces reliance on third-party tools, offering a cohesive sales experience and better pipeline visibility.

Act! Profile

Company Name

Act!

Company Website

https://www.act.com/

HQ Location

Suite 500, Denver, CO 80293, US

Employees

251-500

Social

Financials

PRIVATE