Alvaria Overview

Alvaria's contact center infrastructure delivers tangible business outcomes by leveraging cutting-edge technology with a focus on human-centric operations. This approach results in improved returns, streamlined efficiencies, and enhanced retention rates for both employees and customers. Alvaria serves diverse sectors, including financial institutions, healthcare, telecom, media, and insurance services. The platform's adaptability to industry-specific needs ensures that organizations can effectively manage customer interactions, leading to measurable improvements in customer satisfaction and loyalty. With decades of experience and trust from industry leaders, Alvaria's solutions align with the strategic goals of businesses aiming to optimize their contact center operations.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Alvaria.

Other use cases:

  • Customise Loyalty Program
  • Campaign Management
  • Sales Call Management
  • Customer Feedback Management
  • Workflow Management
  • Channel Marketing
  • Motivation Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Alvaria.

Other priorities:

  • Improve Efficiency
  • Increase Customer Life Time Value
  • Scale Best Practices
  • Establish Thought Leadership
  • Grow Market Share
  • Launch New Products
  • Improve Brand Engagement
  • Improve ROI
  • Improve Internal Communications
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Alvaria Use-Cases and Business Priorities: Customer Satisfaction Data

Alvaria works with different mediums / channels such as Phone Calls. and Promotions.

Alvaria's features include Gamification, Alerts: Popups & Notifications, Rewards, etc. and Alvaria support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Alvaria analytics capabilities include Custom Reports, and Analytics.

Alvaria, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Alvaria, powered by innovative technology, helps customers see greater returns and find efficiencies. Increased employee and customer retention is reported.

Alvaria Customer wins, Customer success stories, Case studies

How can Alvaria enhance your Engagement Management process?

Why is Alvaria the best choice for Helpdesk Management?

What solutions does Alvaria provide for Contact List Management?

How can Alvaria enhance your Customise Loyalty Program process?

What solutions does Alvaria provide for Campaign Management?

11 buyers and buying teams have used Cuspera to assess how well Alvaria solved their Contact Center Software needs. Cuspera uses 1175 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Resolutte - Information Technology And Services

Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria's support enabled Resolutte's agents to work from home without interruption. The partnership helped Resolutte reach key revenue goals and earn Alvaria Diamond Partner status. Resolutte values close customer relationships to build trust and drive business growth.

Read more →

Resolutte - Information Technology And Services

Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization solutions. During the... pandemic, Alvaria's support enabled Resolutte's customers to work from home without issues. The partnership helped Resolutte reach key revenue goals and become an Alvaria Diamond Partner. Resolutte values close customer relationships to build trust and grow their business.

Read more →

Resolutte - Information Technology And Services

Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria's support enabled Resolutte's agents to work from home without issues. In 2022, Resolutte achieved Alvaria Diamond Partner status by meeting revenue goals. The partnership focuses on growing customer trust and business success.

Read more →

Resolutte - Information Technology And Services

Alvaria solutions helped Resolutte, an IT outsourcing company, improve customer experiences. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization tools. During the pandemic, Alv...aria supported Resolutte to keep platforms stable and enable remote work for agents. The partnership helped Resolutte reach key revenue goals and become an Alvaria Diamond Partner. Resolutte values close work with customers to build trust and grow their business.

Read more →

Resolutte - Information Technology And Services

Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria ensured platform stability so agents could work from home. Resolutte reached key revenue goals and became an Alvaria Diamond Partner. The partnership focused on growing customer trust and business success.

Read more →

Resolutte - Information Technology And Services

Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria's support enabled Resolutte's customers to work from home without issues. In 2022, Resolutte achieved key revenue goals and became an Alvaria Diamond Partner. Resolutte values close customer relationships to build trust and grow their business.

Read more →

Frequently Asked Questions(FAQ)

for Alvaria

What is Alvaria used for?

Alvaria is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Contact List Management .

What are the top features of Alvaria?

Gamification, Alerts: popups & Notifications and Rewards are some of the top features of Alvaria.

What are Alvaria alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Alvaria.

Where is Alvaria located?

Alvaria is headquartered at 8101 E, Prentice Ave, Suite 350 Greenwood Village, CO 80111.
lightning

Peers used Alvaria for engagement management and helpdesk management

Alvaria Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.25/5 ★

Read Reviews (32)
Custom Reports

4.41/5 ★

Read Reviews (84)
Analytics

4.34/5 ★

Read Reviews (61)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.25/5 ★

Read Reviews (32)
Custom Reports

4.41/5 ★

Read Reviews (84)
Analytics

4.34/5 ★

Read Reviews (61)

Software Failure Risk Guidance

?

for Alvaria

Overall Risk Meter

Low Medium High

Top Failure Risks for Alvaria

Alvaria News

M&A

Alvaria Completes Acquisition of Cicero Inc, Intelligent Analytics Platform | Alvaria News

Alvaria Completes Acquisition of Cicero Inc, Intelligent Analytics Platform | Alvaria News

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Executive

Alvaria Announces Customer Experience Industry Veteran, Jeff Cotten as New Chief Executive Officer | Alvaria News

Alvaria Announces Customer Experience Industry Veteran, Jeff Cotten as New Chief Executive Officer | Alvaria News

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Company

Alvaria Launches Innovation Lab, Alvaria Horizons | Alvaria News

Alvaria Launches Innovation Lab, Alvaria Horizons | Alvaria News

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Partnership

Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centers | Alvaria News

Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centers | Alvaria News

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Alvaria Profile

Company Name

Alvaria

Company Website

https://www.alvaria.com/

HQ Location

8101 E, Prentice Ave, Suite 350 Greenwood Village, CO 80111

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE