Appointedd: Product updates, Customer stories, and Insights | 2026 Cuspera

Appointedd helped cardfactory digitize their balloon booking process. The solution replaced manual systems with an integrated, omnichannel scheduling platform. Cardfactory reduced booking errors and ...customer service contacts. Store teams now manage appointments more easily. The project expanded from 12 to over 60 stores. Cardfactory gained new insights into demand patterns.
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Appointedd helped Space NK connect with customers both online and in-store. Space NK used Appointedd to run events and offer personalized shopping experiences. The platform enabled a seamless booking... journey with full brand customization. Space NK saw a 1,300% revenue increase from appointments year on year. Over 10,000 people attended their events, and more than 25 brands participated.
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Appointedd helped We Are Nameless, a UK-based automotive marketing agency, boost test drive event bookings for their client by 40%. The agency needed a fast, flexible booking tool that could integrat...e with paid search ads and be set up within two weeks. Appointedd delivered a seamless, scalable solution with dedicated account support. The result was a 40% increase in event bookings, improved customer experience, and streamlined event operations.
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Appointedd helps Charlotte Tilbury deliver a seamless beauty booking experience. The brand uses Appointedd for virtual consultations, masterclasses, and in-store appointments. Charlotte Tilbury saw a... 230% increase in booking numbers. They booked 38,000 in-store appointments and 73,000 virtual consultations and masterclasses. The solution makes it easy for store teams to manage bookings and improves customer retention.
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Appointedd helped Marks & Spencer improve omnichannel engagement with online booking. M&S used Appointedd to connect in-store and online customer journeys. The company saw a 30% increase in virtual a...ppointments in one month. In-store bra fitting appointments rose by 62% in three months. Over 1,500 people booked a bra fitting just one day in advance. Suit fitting bookings were 65% more likely on Saturdays, and 56% of suit fittings were booked the same day. Appointedd's data insights helped M&S better predict shopper needs and boost conversions.
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Appointedd and Red Ant helped Charlotte Tilbury improve their omnichannel customer journey. Charlotte Tilbury used Appointedd’s API to build a custom virtual consultation booking flow. Customers can ...book and join video consultations with experts in just 7 seconds. In one quarter, Charlotte Tilbury saw a 235% increase in booking numbers. The solution helped Charlotte Tilbury stay innovative and grow despite retail industry challenges.
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