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Bright Pattern: Use-Cases, Insights and Reviews | 2025 Cuspera

4.62 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(2751)

Bright Pattern: Contact Center Software | Cloud-Based

AI Powered

Bright Pattern Overview

Bright Pattern delivers a versatile omnichannel communication platform, integrating voice, IVR, email, chat, SMS, MMS, and messengers. Its standout feature is the seamless integration of omnichannel quality management, ensuring consistent customer experience across all channels. The platform is bolstered by a powerful mobile app, offering flexibility and mobility for contact center operations. Unique to Bright Pattern is its AI-powered capabilities, enhancing customer interactions and operational efficiency. The software supports Microsoft Teams integration, providing direct routing and enhancing team collaboration. Additionally, it offers advanced dialing solutions, including auto, progressive, and power dialers, tailored for efficient call management. Bright Pattern's comprehensive approach addresses diverse communication needs, making it a competitive choice for businesses seeking to enhance customer engagement and streamline contact center operations.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Bright Pattern.

Other use cases:

Call Recording
Customer Feedback Management
Sales Document Management
Workflow Management
Training & Onboarding
Lifetime Value Management
Collaboration

See all use cases See less use cases

Business Priorities

Improve ROI and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Bright Pattern.

Other priorities:

Acquire Customers
Scale Best Practices
Improve Efficiency
Improve Consistency
Enter New Markets Internationally Or Locally
Launch New Products
Increase Sales & Revenue
Improve Brand Engagement

See all business priorities See less business priorities

Bright Pattern Use-Cases and Business Priorities: Customer Satisfaction Data

Bright Pattern works with different mediums / channels such as Phone Calls. and Omnichannel.

Bright Pattern's features include Personalization, Recording, Bot, etc. and Bright Pattern support capabilities include Chat Support, Email Support, Phone Support, etc. also Bright Pattern analytics capabilities include Analytics, and Custom Reports.

Reviews

"We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern." - Sean Rivers

Bright Pattern, VICIdial, Vocalcom, Enghouse Interactive, Exotel, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Bright-pattern offers seamless omnichannel communications across various channels, including voice, email, and chat. It features robust quality management and a powerful mobile app for effortless customer interactions.

Popular Business Setting

for Bright Pattern

Top Industries

Human Resources
Management Consulting
Telecommunications

Popular in

Mid Market
Small Business
Enterprise

Bright Pattern is popular in Human Resources, Management Consulting, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.

Bright Pattern Customer wins, Customer success stories, Case studies

What makes Bright Pattern ideal for Helpdesk Management?

Bright Pattern provides a comprehensive helpdesk management solution with multi-channel capabilities, including voice, chat, SMS, email, and video. The platform facilitates seamless integration of various tools, enabling rapid call center setup and deployment. Limitations include a challenging administrative guide that may require support assistance.

"...This reduces hold times, helps control call volumes, and increases ROI for your business...." Oracle Call Center Integration

How efficiently Does Bright Pattern manage your Engagement Management?

Bright Pattern's engagement management capabilities enable businesses to provide consistent and efficient customer service across multiple channels. The platform consolidates all customer interactions into a single interface, simplifying follow-up and retention efforts. However, the effectiveness of Bright Pattern depends on the available resources and technical expertise within the organization.

"...You can learn more about how monitoring agent metrics can help improve agent engagement and customer service by downloading the e-book...." What Contact Center KPIs Are on Your Dashboard?

How does Bright Pattern address your Contact List Management Challenges?

What Are the key features of Bright Pattern for Call Recording?

What makes Bright Pattern ideal for Customer Feedback Management?

Bright Pattern's customer feedback management capabilities enable companies to gather customer feedback, analyze it, and use the insights to improve customer experience. This leads to increased customer satisfaction and improved key performance indicators, such as CSAT and net promoter score. Bright Pattern's software empowers organizations to identify areas for improvement, enhance agent performance, and deliver a personalized customer experience.

"...We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern...." Testimonial by Sean Rivers, Director of Operations Technology, Republic Wireless

11 buyers and buying teams have used Cuspera to assess how well Bright Pattern solved their Contact Center Software needs. Cuspera uses 2751 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

CUSTOMERS	TESTIMONIALS
Sean Rivers Director of Operations Technology Republic Wireless	We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern. Testimonial By Sean Rivers
Ken Hayakawa General Manager of the Technology Department BellSystem24	Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful. Testimonial By Ken Hayakawa
John Ward Head of Customer Experience Level	Bright Pattern is a very straightforward platform. It’s easy to implement, it’s easy to use and it has a great support team around it. I keep coming back to Bright Pattern because of the excellent support. Testimonial By John Ward

CUSTOMERS	TESTIMONIALS
Sean Rivers Director of Operations Technology Republic Wireless	We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern. Testimonial By Sean Rivers
Ken Hayakawa General Manager of the Technology Department BellSystem24	Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful. Testimonial By Ken Hayakawa
John Ward Head of Customer Experience Level	Bright Pattern is a very straightforward platform. It’s easy to implement, it’s easy to use and it has a great support team around it. I keep coming back to Bright Pattern because of the excellent support. Testimonial By John Ward

Coeo Group Selects Bright Patterns AI-Powered Platform to Transform Debt Collection Operations Across Europe

Coeo Group has chosen Bright Pattern's AI-powered platform to enhance its debt collection operations across Europe, indicating a strategic customer acquisition for Bright Pattern.

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Upstart - Financial Services

Bright Pattern Contact Center and Salesforce CRM helped Upstart fix call quality and reliability issues. Upstart switched from Five9 after facing dropped calls and poor support. Bright Pattern provid...ed seamless Salesforce integration and custom features. Upstart saw shorter call waiting times, better system reliability, and easier agent onboarding. The solution enabled 100% uptime and improved customer experience.

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UpCom DTS - Information Technology And Services

Bright Pattern cloud contact center helped UpCom DTS handle a 250% demand surge and enable remote work. The omnichannel platform integrated with Microsoft Dynamics, Salesforce, and Zendesk. UpCom DTS... saw faster deployment, 100% uptime, and reduced remote agent training time. Speech analytics improved quality management and reporting. The solution made it easy to create new remote jobs and connect with all existing systems.

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United Power - Utilities

Bright Pattern's omnichannel cloud contact center software helped United Power improve agent experience and customer satisfaction. United Power saw a drop in average hold times and abandoned calls us...ing callback features. The platform made reporting easy and agent training faster. Omnichannel surveys improved customer feedback. Skills-based routing and AI-powered tools streamlined operations for this large utilities provider.

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Transcosmos - Information Technology And Services

Bright Pattern Contact Center helped Transcosmos cut agent training time by 88%. The omnichannel platform supports voice, chat, email, and IVR for global call centers. Transcosmos saw 5X growth in ag...ents using the solution. Email handling time dropped to under 12 hours for most clients. The system delivers 100% uptime and easy, centralized management.

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The Connection - Consumer Services

Bright Pattern helped The Connection, a large BPO, move from a 20-year-old legacy system to a cloud contact center platform. The Connection gained 100% uptime, 80% call deflection with self-service I...VR, and a 33% reduction in average handle time. The platform enabled flexible CRM integrations and open APIs. The Connection now offers advanced features like AI, SMS, and speech analysis. Bright Pattern's solution improved operational efficiency and customer experience.

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More Bright Pattern Customer Stories...

Bright Pattern Provides Omnichannel Software to Transform CX - Frost & Sullivan Solutions Spotlight

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Frequently Asked Questions(FAQ)

for Bright Pattern

What is Bright Pattern?

Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI.

It ensures consistency and quality on all interactions through built-in, AI-supported, omnichannel quality assurance capabilities. It provides customer conversations across all channels, personalize customer experiences across all channels using customer CRM data and empower agents with key customer information.

Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.

What is Bright Pattern used for?

Bright Pattern is a Contact Center Software mainly used by its customers to Improve ROI and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Contact List Management .

What are the top features of Bright Pattern?

Personalization, Recording and bot are some of the top features of Bright Pattern.

Who uses Bright Pattern?

Bright Pattern is used by Human Resources, Management Consulting and Telecommunications among other industries.

What are Bright Pattern alternatives?

VICIdial, Vocalcom, Enghouse Interactive and Exotel are popular alternatives for Bright Pattern.

Where is Bright Pattern located?

Bright Pattern is headquartered at 1250 Bayhill Drive, Suite 101, San Bruno, CA 94066.

lightning

Peers used Bright Pattern for helpdesk management and engagement management

Bright Pattern Competitors

More Bright Pattern Alternatives...

Bright Pattern Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.65/5 ★ Read Reviews (96)
Analytics	4.63/5 ★ Read Reviews (83)
Custom Reports	4.10/5 ★ Read Reviews (196)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.65/5 ★ Read Reviews (96)
Analytics	4.63/5 ★ Read Reviews (83)
Custom Reports	4.10/5 ★ Read Reviews (196)

Bright Pattern Integrations

Bright Pattern integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.66/5 ★

Read Reviews (135)

Data Import

4.32/5 ★

Read Reviews (206)

PaySimple

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Alterra Answer Bot

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Alterra Deep NLP Engine

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Viber

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Bright Pattern

Overall Risk Meter

Low Medium High

Top Failure Risks for Bright Pattern

Bright Pattern News

Partnership 22/10/2025

Bright Pattern and Voxtron announce strategic partnership to deliver AI-powered contact center solutions in the UAE - ZAWYA

Bright Pattern and Voxtron announce strategic partnership to deliver AI-powered contact center solutions in the UAE - ZAWYA

Read more →

Partnership 24/08/2025

Bright Pattern and Voxtron Join Forces to Showcase AI-Powered Omnichannel CX Innovation at GITEX GLOBAL 2025

Bright Pattern and Voxtron have expanded their partnership to showcase AI-powered omnichannel customer experience solutions at GITEX GLOBAL 2025. The collaboration will highlight innovations in contact center technology, featuring Bright Pattern's AI-driven platform integrated with Voxtron's regional expertise. This initiative aims to enhance customer engagement across the UAE and the Middle East.

Read more →

Partnership 07/07/2025

Bright Pattern and AvanteNow Partner to Deliver IT Service Management with AI-Powered Contact Center Capabilities - Kalkine Media

Bright Pattern and AvanteNow have formed a partnership to enhance IT service management by integrating AI-powered contact center capabilities. This collaboration leverages Bright Pattern's advanced AI platform and AvanteNow's expertise in ServiceNow, aiming to redefine service automation across business departments.

Read more →

Partnership 16/06/2025

Bright Pattern Announces Partnership with Voxtron to Accelerate AI-Powered Contact Center Innovation in Dubai and Beyond

Bright Pattern has formed a partnership with Voxtron to drive AI-powered contact center innovation in Dubai and surrounding regions. This collaboration aims to enhance omnichannel customer engagement by integrating Bright Patterns cloud-based contact center software with Voxtrons regional expertise, targeting sectors such as banking, healthcare, and retail.

Read more →

More Bright Pattern News...

Bright Pattern Profile

Company Name

Bright Pattern

Company Website

https://www.brightpattern.com/

Year Founded

2010

HQ Location

1250 Bayhill Drive, Suite 101, San Bruno, CA 94066

Employees

11-50

Social

Financials

SERIES A