Bright Pattern Overview
Bright Pattern delivers a versatile omnichannel communication platform, integrating voice, IVR, email, chat, SMS, MMS, and messengers. Its standout feature is the seamless integration of omnichannel quality management, ensuring consistent customer experience across all channels. The platform is bolstered by a powerful mobile app, offering flexibility and mobility for contact center operations. Unique to Bright Pattern is its AI-powered capabilities, enhancing customer interactions and operational efficiency. The software supports Microsoft Teams integration, providing direct routing and enhancing team collaboration. Additionally, it offers advanced dialing solutions, including auto, progressive, and power dialers, tailored for efficient call management. Bright Pattern's comprehensive approach addresses diverse communication needs, making it a competitive choice for businesses seeking to enhance customer engagement and streamline contact center operations.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Bright Pattern.
Business Priorities
Improve ROI and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Bright Pattern.
Bright Pattern Use-Cases and Business Priorities: Customer Satisfaction Data
Bright Pattern works with different mediums / channels such as Phone Calls. and Omnichannel.
Bright Pattern's features include Personalization, Recording, Bot, etc. and Bright Pattern support capabilities include Chat Support, Email Support, Phone Support, etc. also Bright Pattern analytics capabilities include Analytics, and Custom Reports.
Reviews
"Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful." - Ken Hayakawa
Bright Pattern, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Bright-pattern offers seamless omnichannel communications across various channels, including voice, email, and chat. It features robust quality management and a powerful mobile app for effortless customer interactions.
Popular Business Setting
for Bright Pattern
Top Industries
- Human Resources
- Management Consulting
- Telecommunications
Popular in
- Mid Market
- Small Business
- Enterprise
Bright Pattern is popular in Human Resources, Management Consulting, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Bright Pattern Use Cases
How does Bright Pattern facilitate Helpdesk Management?
How can Bright Pattern enhance your Engagement Management process?
How does Bright Pattern facilitate Contact List Management?
What solutions does Bright Pattern provide for Call Recording?
How does Bright Pattern address your Customer Feedback Management Challenges?
38+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Bright Pattern solved their Contact Center Software needs. Cuspera uses 2751 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful. Testimonial By Ken Hayakawa |
|
Because Bright Pattern offers such a variety of native channels, experimentation is easy. Implementing a new channel is simple because Bright Pattern built all the channels in house on a true omnichannel platform that creates a seamless customer experience. Testimonial By Jeff Kramp |
|
We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern. Testimonial By Sean Rivers |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ken Hayakawa General Manager of the Technology Department BellSystem24 |
Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful. Testimonial By Ken Hayakawa |
|
Jeff Kramp VP of Technology VIPdesk Connect |
Because Bright Pattern offers such a variety of native channels, experimentation is easy. Implementing a new channel is simple because Bright Pattern built all the channels in house on a true omnichannel platform that creates a seamless customer experience. Testimonial By Jeff Kramp |
|
Sean Rivers Director of Operations Technology Republic Wireless |
We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern. Testimonial By Sean Rivers |
Case Studies
Case Study Randstad
Case Study Randstad
Case Study BellSystem24
Case Study Republic Wireless
Case Study Level
Case Study VIPdesk Connect
Video
Bright Pattern Provides Omnichannel Software to Transform CX - Frost & Sullivan Solutions Spotlight
Frequently Asked Questions(FAQ)
for Bright Pattern
What is Bright Pattern?
Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI.
It ensures consistency and quality on all interactions through built-in, AI-supported, omnichannel quality assurance capabilities. It provides customer conversations across all channels, personalize customer experiences across all channels using customer CRM data and empower agents with key customer information.
Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.
What is Bright Pattern used for?
What are the top features of Bright Pattern?
Who uses Bright Pattern?
What are Bright Pattern alternatives?
Where is Bright Pattern located?
Peers used Bright Pattern for helpdesk management and engagement management
Bright Pattern Competitors
Bright Pattern Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (96) |
| Analytics | Read Reviews (83) |
| Custom Reports | Read Reviews (196) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (96) |
| Analytics | Read Reviews (83) |
| Custom Reports | Read Reviews (196) |
Bright Pattern Integrations
Bright Pattern integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Bright Pattern
Overall Risk Meter
Top Failure Risks for Bright Pattern
Bright Pattern News
Bright Pattern Announces Partnership with Voxtron to Accelerate AI-Powered Contact Center Innovation in Dubai and Beyond
Bright Pattern has formed a partnership with Voxtron to drive AI-powered contact center innovation in Dubai and surrounding regions. This collaboration aims to enhance omnichannel customer engagement by integrating Bright Patterns cloud-based contact center software with Voxtrons regional expertise, targeting sectors such as banking, healthcare, and retail.
Bright Pattern Partners with OmniSphere360 to Deliver AI-Powered Omnichannel Customer Engagement Solutions
Bright Pattern has formed a partnership with OmniSphere360 to deliver AI-powered omnichannel customer engagement solutions. This collaboration aims to integrate Bright Patterns cloud-based contact center platform with OmniSphere360s expertise, enabling businesses to enhance customer experiences across digital and voice channels using advanced artificial intelligence.
Bright Pattern Earns Microsoft 365 Security and Compliance Certification, Enhancing Enterprise Security Protocols
Bright Pattern has earned Microsoft 365 Security and Compliance Certification, enhancing its enterprise security protocols.
Bright Pattern Establishes New Business Entity in India
Bright Pattern unlocks Indian CX market potential with AI-Driven Contact Center solutions San Francisco, Calif., April 16, 2024 – Bright Pattern, a leading AI-powered, omnichannel contact center provider, recently announced the launch of its new business entity in India, operating under the name Bright Pattern Software Solutions Private Limited. The organization provides industry-leading cloud […]
The post Bright Pattern Establishes New Business Entity in India appeared first on .
Bright Pattern Profile
HQ Location
1250 Bayhill Drive, Suite 101, San Bruno, CA 94066
Employees
11-50
Social
Financials
SERIES A
